1/5 Ketan V. 3 months ago on Google • 12 reviews New
I
recently
visited
Mom's
Cafe
in
VVNagar,
Anand,
based
on
positive
Google
reviews,
but
unfortunately,
my
experience
fell
short
of
expectations.
The
staff's
approach
towards
closing
time
was
disappointing;
they
seemed
rushed
and
failed
to
promptly
attend
to
final
orders.
While
I
understand
that
circumstances
can
be
challenging
during
closing
hours,
the
lack
of
attention
to
customer
service
was
disheartening.
Moreover,
when
I
approached
the
counter
to
place
an
order,
the
staff
informed
me
about
the
closing
time
constraints
and
initially
refused
to
serve
certain
items,
including
the
cheese
ball.
Although
I
accommodated
their
limitations
and
ordered
an
alternative,
the
overall
experience
was
marred
by
the
inconvenience.
To
add
to
the
frustration,
my
order
for
a
Mexican
pizza
was
forgotten,
and
upon
reminding
the
staff,
I
was
informed
that
they
failed
to
communicate
my
request
to
the
kitchen.
This
further
extended
the
wait
time
and
showcased
a
lack
of
coordination
among
the
staff.
Additionally,
the
informal
appearance
of
the
serving
staff
and
the
overall
atmosphere
did
not
align
with
the
expected
ambiance
of
a
cafe;
instead,
it
felt
reminiscent
of
a
local
street
food
stall.
This
incongruity
significantly
impacted
the
overall
dining
experience.
In
light
of
these
issues,
I
am
compelled
to
express
my
disappointment
with
my
visit
to
Mom's
Cafe.
Regrettably,
the
service
lapses
and
the
overall
atmosphere
do
not
align
with
the
standards
one
would
expect
from
a
cafe
setting.
I
hope
this
feedback
serves
as
constructive
criticism,
and
I
encourage
the
management
to
address
these
concerns
to
enhance
the
overall
customer
experience.
As
a
result
of
my
visit,
I
am
hesitant
to
return
to
Mom's
Cafe
and
unfortunately
cannot
recommend
it
to
others
at
this
time.
