4/5 Jolyon L. 6 months ago on Google
We
enjoyed
our
stay.
It
is
a
beautiful
resort
and
the
gardens
are
stunning.
Couldn't
fault
the
rooms
but
the
breakfast
was
a
let
down.
The
staff
seem
to
be
trying
and
are
helpful
on
the
whole
but
there
is
a
real
lack
of
experience
and
effort
or
understanding
of
hospitality.
The
following
might
explain
why.
Whilst
waiting
to
pay
our
bill
on
leaving
one
of
the
owners
(wife)
came
out
of
the
office
clearly
angry.
She
found
a
staff
member
who
was
seated
and
started
leaning
over
her
having
a
go
at
her
about
not
doing
her
job
properly.
The
staffer
protested
that
she
hadn't
done
it
wrong
only
to
be
put
down
in
no
uncertain
terms.
The
staff
member
stormed
off
saying
"you
talk
to
me
like
I'm
stupid".
The
owner
went
back
to
the
office
and
minutes
later
was
poking
her
head
out
barking
orders
at
staff
behind
the
reception
counter.
It
felt
like
a
culture
of
fear
pervades
the
staff
when
you
see
it
first
hand.
Advice
for
the
owner
lady:
if
you
don't
like
being
hospitable
perhaps
don't
work
in
the
hospitality
industry
or
find
a
way
to
stay
out
the
back.
This
experience
completely
ruined
our
experience
and
tainted
the
whole
stay
even
though
it
happened
at
the
end
of
it.
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