Went there with my wife who got eye test. The exam was carried out with mask due covid reasons, how can you test somebody eyes while her view is being affected by breathing with a mask? Don't you think about this???? Outcome: bad graduation on one eye. What did you say? To book another test to check... You should hear your customer, she's telling you how she's feeling. You look like don't trust us. Just change one eye graduation and that's it. More time to be wasted... The Asian lady is the only helpful staff.

Friendly staff with a can-do attitude. Very helpful with our out-of-town spectacles crisid

I love this OPSM everyone is so friendly, professional and helpful. Going there is such a pleasant experience.

The team we're welcoming and friendly, they were able to repair my daughter's glasses very quickly. Highly recommended

So friendly, helpful and professional. That vision plan to pay off glasses is appreciated. No pushy sales banter, customer service oriented. Vlad was the optometrist and made me feel safe and talked me through the examination. The shop was clean. Recommended

The team at OPSM New Plymouth are simply amazing, right from the very start of the eye exam through to the selection of frames and lenses I was thoroughly informed and my needs were more than met. Fantastic customer service, very inviting atmosphere, and a stella team on hand. Couldn't be happier with my experience with you guy's. Look forward to seeing you all soon.

Fantastic friendly professional service from OPSM optometrist and staff, especially Shaye. Best optician I have been to here or overseas.

Awesome experience! Friendly, helpful reception staff. Really pleasant optometrist Vlad Zorzoliu. Did a thorough job and explained everything well. Very patient. Thanks heaps!

I'm from out of town and went into OPSM New Plymouth with irritated eyes. They gave me a free pair of replacement contact lenses. And with a smile. Fantastic! Thanks

Friendly staff and very thorough when doing the eye exam :) 100% recommend going to OPSM for eye testing

Took my Grand daughter for a scheduled eye check as per their email but they had not booked the appointment in at their end. Such an inconvenience with arranging time off work and getting her out of school. They booked another appointment for the following day, then canceled it......whats that all about !@!

Very good service. Thorough exams and great advice on choosing a good pair of glasses!

Very helpful and thorough. Optometrist explained everything very clearly, in plain English. No medicalese or jargon 👍👍 The floor staff were knowledgeable about the frames, and the particular assistant that helped me has a good eye to assist with picking the frames that looked the best on my face.

Realy friendly staff that do all they can for you

I received outstanding service when I went into OPSM New Plymouth. I was on holiday and my glasses broke. I went in to see if there was anything they could do, even though I had never shopped there before. The lady that served me was very friendly and understanding and managed to fix my glasses on the spot. I was blown away with how helpful she was. Next time I'm in New Plymouth I will be booking in for an eye exam.

Staff is very helpful and lovely 👍🏻

My exam felt rushed . Also Having to use the mask for covid my eyes kept watering and tearing up. I explained this and asked for a tissue but again rushed through exam. After 3 weeks i ended up using my old glasses as they are clearer. I rang to say not happy and couldn't even read my recipe book was told to move closer to recipe. Right eye blurry in glasses left eye clear. Not happy with service at all. Waste of $380

excellent service from start to finish.. all aspects was excellent from examination to glasses fitting and selection

I went into the store to get my glasses fixed and cleaned. Such lovely service and very friendly staff and manager Janelle. Really impressed by how much they did for me especially at this busy time of year!