The treatment at the reception is inhumane. I'm talking about the afternoon shift where they don't even listen to you and talk to you in bad ways. I am also a healthcare worker and of course in my work if I address people like that, at the very least, they attract my attention. To the blonde woman with glasses, tell her that one day she will need help and I hope that for her sake she will not be treated by someone like her. A little empathy for patients is the only thing that is asked and that if they speak to you, you make the effort to listen and try to understand.

The health center, the facilities themselves 👌 a thumbs up, the attention of the health professionals a real 10, the unbeatable area, the public connections acceptable, . What is not acceptable is having to wait in endless queues. It is not logical to carry out a simple procedure that does not take even a minute, you have to wait in line for more than half an hour and without even being able to sit down, especially I say this for older people who find it difficult. a kidney and not even move around to stand for so long to be treated, I think there are many people unemployed so they should hire and respect the rights of citizens, they want to make fools of us and no one can pass through there. Public health is not a puppet in the hands of scavenger vultures.

Bad information at reception!!! Telephone attention, impossible. They cancel the tapes whenever they want!! I only have €35 justified medical hours and I can't waste time. A lot to improve!!!!!!

Of course there are things, as with everything, but this medical office works well. Good attention from all the staff, speed within what we consider normal today. We have never had problems if we go as an emergency. In short, congratulate all the staff for the daily effort they have to endure.

(Translated by Google) In a place where you are supposed to find a little empathy, you find a reception full of the most unfriendly people behind a counter I have ever seen. My experience is not from a single day that anyone has a bad day. Fatal (Original) En un sitio donde se supone que tienes que encontrar un poco de empatía,te encuentras con una recepción llena de personas se lo más antipáticas que e visto detrás de un mostrador. Mi experiencia no es de un solo día que un día malo lo tiene cualquiera . Fatal

El peor centro de salud con diferencia. Las recepcionistas son muy irrespetuosas.Vía telefónica no te atienden aunque realices 20 llamadas.

(Translated by Google) The medical center has great professionals, doctors and qualified nurses, even the administrative staff want to work, something that does not happen in other Sergas centers. Where it clicks is in the social worker I went to help another person, the assistant was arrogant, she did not report anything at all, and do not expect me to do anything, her response was almost throwing a rant for going for information. (Original) En centro médico cuenta con grandes profesionales, médicos y enfermeras cualificadas, incluso los administrativos quieren trabajar cosa que en otros centros del Sergas no ocurre. Donde pincha es en la asistenta social acudí para ayudar a otra persona, la asistenta fue prepotente, no informo de absolutamente de nada, y no pretendas que haga algo, su respuesta fue casi echando la bronca por acudir por información.

(Translated by Google) It is a very well designed center with huge windows to let in natural light. It is modern and very well air-conditioned. The waiting rooms are comfortable and very useful with large screens to see when it's your turn. My doctor is a wonderful professional. BUT, the appointment confirmation machine almost never works so you have to go through the window and that's when the nightmare comes. Endless queues without the possibility to sit down, dealing with rude people who want to sneak in and when you finally get to the window... you have to shout to be heard through the partition so privacy is not guaranteed a fundamental right of the patient, in addition to the little or no kindness on the part of the staff that shows neither patience nor personal interest. (Original) Es un centro muy bien diseñado con ventanales enormes para que entre la luz natural. Es moderno y muy bien climatizado. Las salas de espera son cómodas y muy útiles con grandes pantallas para ver cuando toca tu turno. Mi médico es un profesional maravilloso. PERO, la máquina de confirmar citas casi nunca funciona por lo que hay que pasar por ventanilla y ahí es cuando viene la pesadilla. Colas interminables sin la posibilidad de sentarse, lidiar con las personas maleducadas que se quieren colar y cuando por fin llegas a la ventanilla... tienes que gritar para que te oigan por la mampara por lo que no se se garantiza la privacidad un derecho fundamental del paciente, además de la poca o ninguna amabilidad por parte del personal que no muestra ni paciencia ni interés personal.

(Translated by Google) Of shame that they give you an appointment for prescriptions for 15 days, when there are many patients who have to take the medication yes oh yes, the doctors on vacation and without substitution by another doctor. You call and all are excuses, that the pharmacies advance us medication, No! The obligation to be treated is by the health center. It is a shame.. (Original) De vergüenza que te dean cita para recetas para 15 dias,cuando hay muchos pacientes que tienen que tomar la medicación si oh si, los medicos de vacaciones y sin sustitución por otro medico. Llamas y todo son excusas, que nos adelanten las farmacias medicación, No! La obligación de ser atendido es por centro de salud,. Es una Vergüenza..

(Translated by Google) I went for an inflammation and asked them if they were attending the emergency room. They told me yes and to wait in line for the people to be vaccinated. After an hour of waiting and seeing charlita's doctors, they tell me no, that they don't attend emergencies and that I have to go somewhere else. I insisted and they told me that they were not going to treat me, although they emphasized that they would when I first entered. A shame. (Original) Fui por una inflamación y les pregunté si atendían por urgencias. Me dijeron que si y que esperase en la cola de las personas que iban a vacunarse. Después de 1h esperando y viendo a los médicos de charlita, me dicen que no, que ellos no atienden urgencias y que tengo que ir a otro sitio. Les insistí y me decían que no iban a atenderme aunque me recalcaron que si lo harían cuando entré al principio. Una vergüenza.

(Translated by Google) If only the administrative staff that answers the call had a pinch of kindness and did not answer you in such a robotic way and hang up on you, it would be so different. The medical staff love the truth but it hurts that they have this type of people there. (Original) Si tan sólo el personal administrativo que te atiende la llamada tuviera una pizca de amabilidad y no responderte de manera tan robotica y colgarte sería tan diferente. El personal médico un amor la verdad pero que lastima que tengan a este tipo de personas allí.

The Wellness Center is a true blessing for those who value taking care of their physical and emotional well-being. Here I found the perfect combination of professionalism, attention and modern approaches to health care. The center staff showed the highest level of attention, willingness to help and answer all questions. Doctors and specialists listen carefully to patients, provide clear explanations, and develop personalized programs to achieve health and well-being. The central environment promotes relaxation and recovery. Modern equipment and advanced treatment methods create a trusting atmosphere. The diagnostic and treatment processes are carried out with maximum comfort for the patient. The center also values ​​a proactive approach to prevention. Physical activity, nutrition and mental health programs complement health services to provide holistic health benefits. I am grateful to the health center for the care it provides. This is not just a medical facility, but a real place of support, help and creating the foundation for a long and happy life.

If it were up to my doctor I would give 5 stars, however, in terms of the health center's appointment management I should give a 1. It is not normal for you to feel unwell and have to wait for an appointment between 10-14 days. Attached is a screenshot dated today and the first available appointment is for the 27th.

Lack of staff The venue and staff in all areas are very friendly Telephone service sometimes fails, it can take a long time to contact

The staff is always very good. But today, I accidentally parked in the place of an assistant who drives a gray van and when I apologized several times, she had zero empathy and was extremely arrogant, telling me that she would move her car out of front of mine when she finished, slowly and no I get to take my son to school. Could it be that she never makes mistakes?

La atención de los profesionales es deficiente con una falta total de empatía hacia los pacientes. Las veces que he ido, me han demostrado que simplemente somos un número y que realmente para ser médico hace falta vocación, no solo título !!!

Las de recepción nefastas, tiene un servicio para devolver las llamadas si no te cogen el teléfono.Llamas y no te cogen el teléfono y no te devuelven la llamada.Mal encaradas ,amargadas y el trabajo le gusta más bien poco.Arrieros somos y en el camino nos encontraremos

(Translated by Google) A midwife in the morning treated me horribly. A condescending person, it seems that he speaks well to you because he infantilizes his tone of voice, but he has a totally passive aggressive behavior. There are many ways to treat people and his only makes you feel terrible when you leave the consultation. It is a shame that public officials have that treatment. I will not come back. The reception girls are very nice. (Original) Una matrona de la mañana me trató fatal. Una persona condescendiente, parece que te habla bien porque infantiliza su tono de voz, pero tiene un comportamiento totalmente pasivo agresivo. Hay muchas formas de tratar a las personas y la suya sólo te hace sentir fatal cuando sales de consulta. Es una vergüenza que funcionarios públicos tengan ese trato. No volveré. Las chicas de recepción muy majas.

(Translated by Google) They have always treated me great, both at reception and nurses and doctors. They are very kind and patient. There are people who are already predisposed to mess with them. I am very grateful. (Original) Siempre me han tratado genial, tanto en recepción como enfermeras y médicos. Son muy amables y pacientes. Hay gente que ya va predispuesta a meterse con ellos. Yo estoy muy agradecida.

(Translated by Google) Today I went without an appointment, since my mother was not well and I have to say that the person who attended me at the reception, the doctor and the people who went to her house. They deserve five and more stars, since I haven't felt so much professionalism and attention for a long time. You can tell that the aftertaste are on vacation. (The note is this month and for the next when they return, I will surely change when I see an edge and rude reception). Many thanks to the professionals who know how to listen and care about people's health, it is not only to look at a history, to prescribe since more pathologies may arise and by a call it is impossible to recognize them. (Original) Hoy he ido sin cita, ya que mi madre no estaba bien y tengo que decir que la persona que me atendio en recepción , la doctora y las personas que fueron a su casa. ¡¡¡Se merecen cinco y más estrellas¡¡¡ ya que hacia mucho tiempo que no sentia tanta profesionalidad y atención. Se nota que los resabiados están de vacaciones. (la nota es este mes y para el próximo cuándo regresen seguro que cambiare al ver a una borde y maleducada de recepción) . Muchisimas gracias a los profesionales que saben escuchar y se preocupan por la salud de las personas, no sólo es mirar un historial , recetar ya que pueden surgir más patologías y por una llamada es imposible reconocerlas.

OK

There is a nurse in the mornings called Cristina who is a lovely girl, the queues for information I suppose are a lot of people and not enough staff, today I do everything from the Sergas application and I don't even need to go through the machine for the appointment from I do everything with my cell phone, I understand that many older people don't know they have that opportunity.

Estoy encantado en este centro de salud. Ana, mi doctora, es de las mejores profesionales, sino la mejor, que me he encontrado en mi vida!!

(Translated by Google) He did not want to treat me in the emergency room and on top of that the doctor disregarded me in this regard and when I told him that there was no need to disrespect me since I did not do it, it jumps out at me that it is because he made faces with the mask on.... I put 4 claim forms and they send me an SMS so that I can enter the 365 key and to be able to read the answer and the funniest thing is that I am not even from here in A Coruña and I have no way of reading (Original) No quiso atenderme en urgencias y encima el médico me falto al respecto y cuando le dije que no hacía falta faltar me al respeto ya que yo no lo hize me salta que es por qe le ponía caras con la mascarilla puesta.... Puse 4 hojas de reclamación y me envían un SMS para que me meta en la llave 365 y para poder leer la contestación y lo más gracioso que ni soy de aquí de a coruña y no tengo manera de leer

(Translated by Google) They never answer or return your calls and for emergencies I can't take the child and I have the center here next door I have to run to the maternity ward, it doesn't seem right to me, however if a friend has been treated I want to imagine that it wasn't out of preference. The facilities are all good, the doctors who have touched me so well (Original) Nunca contestan ni te devuelven las llamadas y por urgencias no puedo llevar el niño y tengo el centro aquí al lado tengo que correr al materno no me parece correcto,sin embargo a una amiga si le han atendido quiero imaginar que no sea por preferencia... Las instalaciones todo bien los médicos que me han tocado tanbien

(Translated by Google) The machine that gives the appointment numbers does not work with some health cards. With the new cards, with some it works and with others it doesn't. You have to queue for the PAG (General Administrative Personnel) to give you an appointment. That queue is also to make an appointment with specialists. It goes very slow. The other day I had an appointment for 10:10 and I was in line until 10:45. When I arrived at the consultation, my doctor asked me where I had been: "in the queue" I asked for a complaint form. They will answer me. Íclaim sheet (Original) La máquina que da los números de las citas, no funciona con algunas tarjetas sanitarias. Con las tarjetas nuevas, con unas funciona y con otras no. Tienes q hacer cola, para q te den cita los PAG (Personal Administrativos Generales). Esa cola tbn es para pedir cita a especialistas. Va muy lenta. El otro día tenía cita para las 10:10 y estuve en la cola hasta las 10:45. Cuando llegué a la consulta, mi doctora me preguntó dónde había estado: "en la cola" Pedí hoja de reclamaciones. Ya me contestarán. Íhoja de reclamac

(Translated by Google) It is a shame in social work that you want to make an appointment in this case for my aunt it is impossible to make an appointment through the Sergas application, at least in this health center in Los Mallos (Original) Es una vergüenza en trabajo social quieres pedir una cita en este caso para mi tía es imposible pedir una cita por la aplicación del Sergas por lo menos en este centro de salud de los Mallos

(Translated by Google) One of the receptionists who attends the afternoon shift continues to work there because she does not have a supervisor. More rude, unfriendly, borderline and nasty person could not put up to cater to the public. A shame, unfortunate and reportable. 2 times he treated me, 2 times he acted the same, so it wasn’t a bad day thing. I was even wrong about the address of my home. I don’t give it a lower score because luckily the doctor was nice and attentive. But the receptionist ... Let them look at you. (Original) Unha das recepcionistas que atende na quenda de tardes sigue traballando ahí porque non ten un supervisor. Persoa máis maleducada, antipática, borde e desagradable non puideron poñer para atender ó público. Unha vergoña, lamentable e denunciable. 2 veces que me atendeu, 2 veces que actuou igual, polo que non foi cousa dun mal día. Ata me grabou mal a dirección do meu domicilio. Non lle dou unha puntuación menor porque por sorte a médico foi agradable e atenta. Pero o da recepcionista... Que llo fagan mirar.

(Translated by Google) Unprofessional nursing. If you are in quarantine, you better not even bother trying to get them to attend to you, even though you are within your rights.... Before they go off sick than attend to you (literal).... Empathy from the null doctor. Very difficult to talk to someone on the phone to make an appointment. (Original) Enfermería nada profesional. Si estás en cuarentena , mejor ni te molestes en intentar que te atiendan , a pesar de que estás en todo tu derecho.... Antes se van de baja que atenderte( literal )...... Empatía de la doctora nula . Dificilísimo hablar con alguien por teléfono para pedir cita.