1/5 Tim P. 5 months ago on Google
I
have
now
spent
a
number
of
weeks
trying
to
be
refunded
for
rooms
that
we
cancelled
within
the
agreed
cancellation
period.
The
hotel
refuses
to
do
this
and
so
in
effect
robbing
us
of
our
money.
We
arrived
at
the
hotel
following
reading
the
marketing
expecting
a
boutique
and
incredibly
relaxing
experience
for
4
nights.
Lets
be
honest....the
rooms
are
ok/good
but
this
is
not
a
first
class
boutique
experience.
Its
like
a
fairly
good
airport
hotel.
The
'luxury'
restaurant
promised
in
the
very
good
marketing
was
closed
for
3
of
our
4
booked
nights....just
as
an
example.
On
arriving
we
realised
we
had
made
a
big
mistake.
We
arrived
at
around
7pm
and
had
the
option
to
cancel
up
to
1159pm
that
night
as
per
our
Expedia
booking.
We
therefore
at
arrival
asked
the
front
desk
to
cancel
the
last
3
nights
of
4
of
our
booking
and
check
us
in
for
just
the
first
night.
the
front
desk
staff
said
they
couldnt
cancel
these
3
nights
there
and
then
so
e
mail
via
Expedia.
We
did
this
immediately.
Since
that
moment
the
hotel
have
refused
a
refund
despite
our
rights
to
it.
We
have
provided
the
evidence
(which
we
can
post
here
if
needed)
but
the
hotel
are
just
saying
no
you
didnt
cancel
the
room.
We
did.
We
cancelled
it
within
the
agreed
terms.
The
hotel
simple
doesnt
live
up
to
the
marketing.
But
if
you
complain
and
exercise
your
rights
they
just
rob
you
of
your
money.
Avoid
this
hotel.
It
has
great
marketing
but
the
product
doesnt
live
up
to
the
hype.
Then
they
will
dishonestly
try
and
not
stick
to
their
agreements
and
effectively
steal
your
money.
Extremely
disappointing
We
will
continue
the
fight