1/5 Ona A. 7 months ago on Google
Before
having
a
reason
to
go
to
this
hospital,
I
always
wondered
why
some
patients
on
referral
to
the
hospital
would
break
down
in
tears
like
it
was
a
death
sentence.
When
my
baby
started
accessing
care
there,
I
finally
understood.
It
was
a
terrible
experience
during
one
clinic
visit
post
admission.
I
slept
on
the
floor
by
the
staircase
when
my
baby
was
in
the
neonatal
ward
and
we
had
to
wake
up
two
hourly
to
to
breastfeed
baby.
During
the
2
admission
periods,
there
were
both
good
and
bad
times
like
when
a
catheter
we
had
bought
was
not
suitable
for
the
baby
and
one
of
the
doctors
gave
another
one
to
replace.
However,
while
some
of
the
staff
are
excellent
at
their
work
,
the
ones
who
give
terrible
customer
service
are
more.
A
toddler
baby
was
denied
care
because
a
senior
nurse
on
duty
insisted
the
mother
should
pay
for
"dressing"
which
the
baby
was
not
going
to
use
before
she
could
triage
the
baby
to
see
the
doctor.
A
Servicom
staff
Mrs
Apanisile
equally
said
that
the
mother
should
go
to
the
CMAC
(who
was
not
on
seat)
and
request
for
a
refund
for
the
service
paid
for
that
was
not
rendered.
There
was
no
concern/empathy
for
the
baby,
no
concern
for
the
mother
who
had
travelled
down
to
Abeokuta
for
the
clinic
visit.
The
clinic
closed
and
she
was
not
attended
too.
Instead,
she
was
told
to
come
back
next
week.
When
she
said
she
travelled
down
from
another
town,
she
was
told
that
other
patients
come
in
from
farther
locations.
To
see
a
doctor
in
the
PSOP,
all
patients
pay
for
dressing
fee
in
addition
to
Waste
Management
and
Doctor's
consultation
fee,
regardless
of
whether
the
child
gets
a
wound
dressing
or
not.
This
drives
cost
of
care
up.
For
a
Federal
Tertiary
hospital,
cost
of
care
here
is
more
expensive
than
for
a
private
hospital.
Meanwhile,
the
toilets
are
filthy.
In
summary,
the
service
here
can
be
both
inhumane
and
uncaring
of
patient's
welfare
.
