1/5 natalia r. 1 year ago on Google
Booked
this
hotel
through
hopper
a
week
in
advance.
When
I
go
to
check-in
the
kid
at
the
front
says
they
have
not
received
payment
from
hopper
and
therefore
I
cannot
check-in.
I
was
confused
as
to
how
this
was
my
fault
when
I
received
a
confirmation
payment
and
booking
email.
The
kid
in
the
front
did
not
care
and
simply
said
I
had
to
contact
hopper
and
how
this
is
a
frequent
issue.
If
this
is
a
frequent
issue
then
maybe
this
hotel
should
stop
working
with
hopper.
In
order
to
speak
to
someone
at
hopper
I
had
to
pay
$7
as
the
free
option
was
waiting
24
hours
for
a
response
which
was
unacceptable.
In
speaking
with
the
hopper
associate,
I
was
informed
that
the
reason
the
payment
did
not
go
through
was
because
the
hotel
was
trying
to
upcharge
me
more
than
what
I
had
already
paid.
The
associate
then
asked
if
I
wanted
a
refund
or
for
them
to
try
and
fix
the
issue,
I
chose
to
fix
it
since
I
did
not
want
to
go
through
the
hassle
of
trying
to
find
a
last
minute
place
to
stay.
The
hotel
and
hopper
were
on
the
phone
for
over
an
hour,
meaning
that
the
hotel
did
not
want
to
accept
the
price
that
I
had
already
payed.
However
the
issue
was
finally
resolved
and
after
2
and
a
half
hours
I
was
able
to
check
in.
Upon
checking
in
I
was
given
a
ground
floor
room
which
was
obviously
the
hotel
being
petty
from
failing
to
upcharge
me.
The
room
itself
was
fine
but
the
main
issue
was
the
shower
which
had
no
base
to
stop
the
water
from
leaking
onto
the
floor.
Therefore
everytime
I
took
a
shower
the
whole
bathroom
floor
would
be
covered
in
water
despite
the
towels
I
would
place
on
the
floor.
If
it
wasn’t
for
the
poor
customer
service
this
would
have
been
a
fine
experience.