5Truphosa M. 1 month ago
Nice hotel, friendly staff. Do not hesitate to ask them for help or information. They are always ready to help.
I would definitely go back again and again
3Abi I. 2 months ago
I prefer imitate, discreet, and boutique style hotels, so this wasn't for me. It was ike a little city. If you're into big hotels that boast everything under one roof, a big vibe with hustle and bustle in the lobby... knock yourself out.
5Ampadu D. 3 months ago
I had the pleasure of staying at the Sofitel Hotel Ivoire Abidjan Côte d'Ivoire and I must say, it was an unforgettable experience. The hotel is a true masterpiece of luxury and comfort, and the staff was exceptionally friendly and attentive. During my stay, Ms. Amani Vanessa provided me with exceptional service, her attention to detail and willingness to help made my stay even more enjoyable. I highly recommend this hotel to anyone visiting Abidjan.
4Laura S. 3 months ago
I stayed at the hotel for one week for a family visit. The hotel is quite historically significant and has been beautifully renovated to modern standards with great style. We enjoyed the pool and the service provided was mostly impeccable. I especially want to recognize the chef responsible for specially ordered eggs at breakfast; her omelettes are the best in Africa and among the best I've ever enjoyed.
However, my room was hot the entire time, and the problem was not fixed when I asked the front desk to resolve it. The issue is that the temperature is set to one level (21.5 degrees C) on some kind of centrally controlled system and cannot actually be changed by the room guest. No matter what you set the level to (my room's thermostat was set to 10 when I arrived!) the room will not cool and in fact it gets warmer overnight. This was quite uncomfortable and kept me from sleeping well in what was otherwise a very comfortable room. For $300+ per night at a five-star hotel, I should be able to choose my room temperature within a reasonable range.
The other issue was inconsistent housekeeping. I had fewer and fewer towels left every day. First the washcloth disappeared, then a hand towel, then a bath towel. Another day, they left half of my laundry behind, but charged me for the full amount. Please work on making housekeeping more consistent and please fully stock the bath linens in each room; in a place as hot as Abidjan, visitors may need to bathe more than once per day.
4shyller j. 4 months ago
Beautiful hotel with two wings old and new. Old rooms are bigger than the new rooms however the the new wings rooms are much more modern. massive with an amphitheater that can host upto 3000pax. Has a movie theater, sports centre and spa with in build warm pool and sauna. Massage can cost between 100 to 300 dollars depending on what you need done. They have 2 bars in the lobby. And a massive pool. Down side it is not well maintained.
5Stephen F. 4 months ago
Location wise, it's far from anything, so unless you're here for a conference, it's a taxi ride everywhere. It is quiet and away from the hustle of Abidjan centre.
The rooms are brilliant, clean and airy. The big bathtub and mattress were generally pretty good. I have a bad back, and the mattress was fine to sleep on. Pillows weren't great.
Breakfast was expensive but good. The scrambled eggs resembled yoghurt, but that seems the norm in this country unfortunately.
Only major issue is the hotel charged me nearly $2500USD for three rooms and they couldn't find the money. It took two hours at check out to resolve. Had we being late for a plane or important onward journey this would have been a big problem.
The dinner menu is limited and food expensive however there are better food options at the nearby trade centre.
Would definitely stay again.
5cimdy n. 4 months ago
Good and fantastic experience especially the sweet treat from Miss Margaret @ the reception/customer services unit,she really made my stay very sweet. She is really exceptional. God's blessings upon her.
4gerald c. 4 months ago
This review is specifically for the service provided by the Front Lobby Staff and Security Team.
I’ve been coming back and forth for business the past few months and the Security personnel remembered me by name and always greeted me with a big smile and small talk. Their positive attitudes and presence have always made my day a bit better.
My colleagues and I also have always needed communication support coming in, from out of country, so we somehow linked with Ms. Margret at the front desk our first visit. The following months after, she has continued to go above and beyond to support us, even during her time off to ensure there were no lapse in service with our equipment. If there is communication support you require for your business needs at this location, be sure to reach out to her as she will make sure you are successful.
5Mathias K. 4 months ago
Incredible staff such as Miss Mireille She will do everything for you to have a good stay.
Several resorts in Abidjan.
The Staff is the only competitive advantage currently.
I'm going to Sofitel just because I know there is a fabulous staff that will take care of me with smile like Miss Mireille, Dorothy etc
5ox “Gavin” g. 5 months ago
Great experience lovely location.
Stephanie,Esther Anderson very good at Reception
Beverage Manager at Pool Deck was excellent always smartly dressed
5Kagnessie O. 5 months ago
The brunch - @lagourmandise is Absolute delight. You need to check it out!! Whether you are with family or friends. Check out Miss VICTOIRE for your cocktails! She’s the bomb
5Aman B. 6 months ago
The most luxurious and the best hotel of Cote d'Ivoire, with a grand lobby, tastefully appointed rooms with haute toiletries from Hermes and Balmain.
But what makes this lap of luxury stand out from most hotels is the people - the staff is brilliant, warm and hospitable. They might not understand English but make full effort and give full attention to English speaking guests and their needs. (something I've never seen in other French speaking countries). Right from front desk, to bell desk, concierge, bar and restaurant - everyone extended the best of hospitality and warmth.
Concierge Manager (Margaret) went way out to help me with my requests.
There's a spa, shopping complex, pharmacy and a cinema right inside the hotel. Besides there is a shopping mall/business centre adjacent (2 mins walk)
The Italian restaurant La Brasserie has delicious meals.
The swimming pool is huge, one of the biggest I've seen in most 5 star hotels across the World.
I fall short on words for the unparalleled hospitality extended by the Staff of the hotel. Definitely coming back to Sofitel.
1Yann M. 6 months ago
I stayed there for a conference. Very poor service throughout our stays - numerous examples (1h15 wait to be served at their restaurant; you have to ask 5 times everything, including bills). The service is worth than public services in short.
The room are in very poor conditions. It has two gym, but with broken equipments.
Compared to other similar hotels, this should be a 2 or 3 star hotel at most, closer to an Ibis from the 1990’s than to a Sofitel.
4Christina m. 6 months ago
I had a nice stay all thanks to Guest Mireille. I really liked her kindness and professionalism. I will recommend because of her.
5Flaawlyss B. 6 months ago
I loved my stay. The suites are amazing! Impeccable services and room service was great. Worth the prices! Thank you for a beautiful experience will definitely come back soon.
5b o. 7 months ago
Spacious bright airy rooms with equally matched balcony. Awesome lobby area for informal meetings. Three in-house dining options varying from basic to 5 star experience. Good selection of local and international cuisine.. one of the most well designed pools and definitely the biggest I have come across
5Dolapo D. 7 months ago
Just stepping into this awesome place and the staff are very great people. Special thank you and mention of Anne Marie and Frederic for making my check-in a very memorable experience.
5Yanis Alvin A. 8 months ago
It was amazing! The staff is very nice , i hope I'll go there again ,but it's kinda expensive for 2days only. But it's worth the price .
4Marc N. 9 months ago
Don't worry when you approach this hotel in daylight, as you may think it's an abandoned building. Once inside, it's beautiful! Why they don't spruce up the outside is beyond me.
This hotel has it all, including a cinema! It also has one of the largest pools I've ever seen, and I literally swam for over a 100 m straight without turning. In addition, there are some nice luxury shops plus a handy pharmacy there.
The rooms are gorgeous, quiet, and well appointed. I especially liked the bathroom and the comfy bed.
You should know that this place is extremely busy and there were crowds everywhere we went, plus check-in took some time. There were many events happening at the hotel, so this added to the crowds. Regardless, we were still able to access everything we needed.
So if you want to stay at the premiere trendy spot in Abidjan, this is the place.
1agnes e. 10 months ago
Because my telephone was stolen in my room and the hotel management is not professionally. Its been almost six months. Protection your important items when you are at hotel Ivoire
4T. 10 months ago
Usually, I visit here for the majestic cinema and the overall experience has been good so far. parking space is available, security is strict, and the overall hygiene is above par. there are watch outlets, cafes, desert shops, apparel outlets and much more. for whatever purpose you visit up here, it's worth an explore.
4kryst Kryst 2. 11 months ago
The service was great, we were very well received at the tower bar. Acknowledgments my congratulations for the service of Victoire and Séka for their creation and their promptness to our
4Mabeh F. 11 months ago
Really good service. No complains. Exceptional service from Arsène who ensured my room was spotless and supplies refilled, to Dorothy from room service whose customer service was fabulous.
Mirielle Diop at front desk as always is simply the best and has been over the years.
5Naoual H. 11 months ago
Great hotel , so clean and gorgeous and the staff are so welcoming and helpful !! Very lovely breakfast and the rooms are top !! Thanks Robert House keeping for your excellent warm welcome and your professional service !!
5Naomi S. 1 year ago
I was super honored and happy by the welcome and the glowing smile of the cashier Maïmouna Sako 😍🥰 she was very warm and friendly, and I also loved Mr Franck Seka's cocktails 👍👌☺ my children loved them our stay in your hotel
4Ana C. 1 year ago
The Sofitel Hotel complex is yet another example of the excellent architecture that exists in the Ivory Coast. Designed by Belgian architect Pierre Fakhoury, the hotel is comprised of two two towers, one built in the early 60s and the other in the late 60s. The two buildings are connected by a gallery that also leads to the conference center; at the far end, you will find the casino and a small conference/meeting room which resemble two circular paillotes. The complex has five restaurants, three which are located in the main tower area: the Le Toile, with a 180° view of Abidjan and the lagoon on the 14th floor of the tower is the more luxious one; another which overlooks the swimming pool and has a very tropical atmosphere; and a French brasserie with a very contemporary décor in dark wood, black and gold details. There is yet another restaurant near the secondary lobby, with many beautiful details that are reminiscent of African cultures (I do not know if specifically Ivorian), and another in the Casino building. The hotel also has a couple of bars, one in the main lobby and another one by the swimming pool. The two lobbies are beautiful but very different from one another; one is more contemporary and sophisticated, and the second one, more run-down, with a '70s atmosphere, with leather sofas and mirrors on the walls. A pool winds organically along the several buildings, allowing temperatures to cools down. The garden area, where the above mentioned swimming pool is located, as well as a regular swimming pool, is dotted with several trees and bushes and has a giant chess game that guests can play with. Off the hotel's main lobby, to one side one can find a SPA, and a few shops and a cinema to the other. Staff is very attentive and friendly. I was a guest at the hotel, but did not stay in one of the rooms. Sofitel definitely has all the perks of a five star hotel and hopefully it will continue to demonstrate to the world how premium quality can be attained anywhere.
I was approached by a young man (also a guest, as he and his friends were using the hotel pool towels) in the garden area who insistently offerered his "services" in spite of my rejection and then refusal to speak to him. Staff in the area seemed to know what was going on and did not intervene. This was an upsetting experience and, unfortunately, stained my overall opinion, reason why I will only give the hotel four stars.
5Sean-Patrick L. 1 year ago
Liliane does my room nearly every day and always does a very good job. She is attentive to detail. Room 734.
5Michaela Tamar R. 1 year ago
I stayed in room 735. Liliane provided excellent housekeeping service. I enjoyed my stay at Sofitel and would highly recommend this hotel to incoming travellers!
5Janviere M. 1 year ago
The service is excellent and the hotel has gone through renovation and renewal of pretty much everything inside the rooms. I have to also thank Charles for giving me the best view!!!! Flora at the restaurant Le Jardin is super accueillante! She is such a professional and you can tell her love for what she does. I had a fantastic stay and will definitely recommend it… I will always stay at Hotel ivoire at every chance I get to be in Abidjan
3Meridith M. 1 year ago
WiFi was very slow and often didn’t work at all… very frustrating for price paid. Otherwise beautiful views, mostly good service, and comfortable rooms (though very old with stained carpets and mildew smell). Location next to ITC is convenient nearby meals.
5Precious K. 1 year ago
If you don't speak French, Sofitel has some staff that speak other languages fluently. Good customer service and well-kept room, def a five-star!
5VS E. 1 year ago
From Room 728, the cleaning is fabulously done. It’s shaped upon my needs a client. Liliane and her colleague (Armel) are highly skillful. Their performances met top level standards. It’s really réflexion of 5 stars hotel services. My next trip in Abidjan, I’ll request Liliane or similar team for my room.
Fully and more than 100% satisfied guest for the cleaning side
Dr. Jules Vanier 😊😊😊🤩🤩🤩
4Nancy H. 1 year ago
Beautiful property with lovely gardens and pool. Kaho the valet was very friendly and wanted to make sure my stay went well. The women from Room Service are very kind. They are short staffed at the front desk.
2Rachel M. 1 year ago
We arrived at the Sofitel around mid-night after a 21 hour flight. We had pre-paid $250usd for our reservation. For some reason, unbeknownst to us, we were brought in to a side entrance and our room was in the tower. The carpet in the tower is old and worn. The carpet in our room felt sticky on my feet. The ceiling in the bathroom was cracked and had drips of water coming from the crack. The ceiling in the hall in front of the bathroom had what appeared to be mildew on it. The room smelled of mildew and smoke. Normally, we would not sleep in such conditions, however, after traveling so long, being so exhausted, and thinking that all the rooms were in similar condition, we took a shower and fell asleep. The bed was extremely comfortable, or we were too exhausted to notice if it wasn't. When we awoke, We went down to check out, and were surprised that the main hotel lobby is so elegant, in comparison to the room that we had just stayed in. We declined breakfast, because it was $36usd per person and we went to the Radisson Blu by the Airport. The room at the Radisson is $170usd. The buffet at the Radisson is $15 per person. Although the Radisson entryway is not nearly as grand as the Sofitel and the Radisson is not nearly as large, the room is clean and comfortable and we're thankful for the opportunity to rest well.
2Stephen M. 1 year ago
We arrived around 12:15 am. We chose the Sofitel because of our experieces around the world with this brand. Check in was smooth. The desk spoke English and was helpful. When we entered our room we smelled the mildew and saw the dirty floors....hallways were also the same. The bathroom had water dripping and the paint expanding from water. The shower head and wand are to close to be able to enjoy a shower. We were so tired from our flight we simply dealt with it and went to bed. We checked out at noon with no issues. The team that assisted us was very kind and helpful. For what a room cost at the hotel we would expect much better.
1Dickson S. 1 year ago
On my first night at Sofitel in April 2022, between 1.30 am to 2.30 am someone tried severally within an hour to enter my room at night and my only luck was that I locked the door behind. I reported this incident to the hotel and it was quickly dismissed without any proper investigation. I was only told it was drunk client who lost his way and tried entering my room and that the guest has already checked out. This did not make sense to me because when I peeped through the pin hole of the door, the person I saw did not look drunk and looking for his room but was focused on gaining access to my room with a card but for the inside. With this doubt in my mind, I requested to look at the CCTV footage of the incident just to confirm the drunk story I was told but the hotel refused citing privacy breaches. They sent to my room food and a bottle of wine to apologize as if my safety can be equated to food or wine. I tried to talk to everyone possible including two managers (Mr. Morel Koffi and one other Lady Manager) but they all did not do anything about it. Anytime I asked to speak to the hotel manager, I was told he is not at post. I spent an awful lot of time of my busy schedule (about 3 hours in all) to try and engage the team and find a solution. They kept on playing games with me until I checked out after 6 nights. This is a hotel I use frequently (about 5 times a year) and my only reason was to be sure of my safety so the next time I return I will have the peace of mind to go about my business but Sofitel let me down big time and I have no other option than to leave this review.
5Azimy D. 1 year ago
It was fine i spent a special time at hotel ivoire.... Great merci to room service
2Lyse I. 1 year ago
Well I don't know what to say about this place.
We visited their pool and one thing is they need to improve a lot of things. Like a looooooooot
Great service by Antoine. Kudos to him
5Hawa U. 1 year ago
Very beautiful hotel in the Cocody region of Côte d’Ivoire with a lovely ambience.Most international conferences and exhibitions in Côte d’Ivoire are held in this hotel as it has the capacity to host a very large gathering of people.
5Nelson A. 1 year ago
Comfortable and well equipped. Security and customer service appears to be their top priority. The swimming pool is a mini lagoon and quite impressive. You should enjoy it!
5O. Cedrick M. 2 years ago
We command Mrs Mireille for an outstanding Guest Relationship. My partners were delighted to have a bilingual with ability to manage VIPs.
3Happy O. 2 years ago
This hotel was once very nice but that was quite some time ago. There are many other nicer and cheaper hotels in Abidjan. They do have a lovely pool area and flowers.
4Joyce S. 2 years ago
As a local living in Abidjan, I occasionally have a drink there. Pleasant surroundings, but they always run out of beer (various brands). Quite depressing
1C S. 2 years ago
The from did not have a working bathroom light and the tv did not work. Several requests to fix went unanswered. We we not allowed to bring bottled water or our KFC lunch into the hotel. The housekeeper cleaned the room and each time never provided fresh linens. Several calls to requests towels etc. and we advised they were bringing them and the first time it took 24 hours. Thankfully, I had packed a set. For the Money it cost to stay here I was not at all impressed the service and the room.
5Hassiane M. 2 years ago
I had a wonderful experience. Leila gave me a warm welcome and kindly assisted me in getting settled in nicely. I received a relaxing and calming massage from Estelle and the Gemology facial was superb. So Spa-Hotel Ivoire is the best spa in Abidjan! Love the ambiance always! Thank you! Merci!
2dan j. 2 years ago
Overpriced for what you get, way over priced. Standard room feels cramped. They have cabinets that you can not access because they place a side table in front of it. The tower I stayed in is definitely not had the appropriate amount of maintenance done with tattered corners of walls and electrical wiring hanging out in a few places. In their adverts they highlight their beds, they should not, it was lumpy and I currently have a bit of back pain because of it. There are 3 others in my group staying here and they said the same thing.
5Maceny K. 2 years ago
Amazing service. Peaceful and beautiful spa, ask for Laila. She was very polite and patient. Don’t hesitate
5Taizya M. 2 years ago
Massage was nice and warm. Facility was clean. I enjoyed it. The receptionist, Miss Laila was very welcoming so really good