Yummy❤️ it here... Nice hot coffee. Friendly staff🌟🌟🌟🌟🌟 and yummy gingerbread muffs 🙂👍impolite staff????really???? I've been in here a lot and the staff have never been rude in fact they r a vv friendly bunch... can't do enough for you🙂 showing photos after the refurb nice& ♥️ the choc orange muffs yum😀 just tried hazelnut cake warmed with cream omg soooo good👍try the orange cake v nice but just tried a Bakewell not so nice☹️

Great refurbishment. 👍 Love the new look. ❤️ Very warm welcome and very cheerful staff. Oh and also enjoyed the cappuccino. 😉

The day the staff will STOP touching the lid they provide with every coffee when you select take our option will be the day I give this place more stars. It is very disgusting for all the staff working to handle money and then go and touch the lid that touches my mouth. Basic hygiene training might be needed, God knows where else their hands have been... During this global pandemic time you would expect them to wear gloves or have the customer put on their lid, but no... it is just disgusting

Got the order wrong twice which I can not have cows milk due to allergy, complained there was only 3 members of staff and was rude to myself and other customers in the queue, "what do you want now" to a person simply waiting for her drink at the side. Ended up leaving my entire coffee without trying it due as I didn't want to receive anymore of her aggressive tone. Unprofessional.

Spacious tearoom near Burnley market Hall. Smooth and friendly service, even when busy. There is an outdoor terrace that is partly covered, which is good in rainy weather.

Doing a compare with other coffee shops it's falling behind, having said that I still go in full of hope

Polite and friendly staff and air conditioned store. Easy to order and comfortable seating. The interior was very modern and contemporary.

Some Costas coffee tastes different. Or maybe it's me forgetting to ask for half a shot. However, I always go to Costa, where I can.

Coffee was lovely but had to ha e paper cups. This seems to be a very common problem in costa coffee machine not working. Shouldn't have to pay full price for a paper cup. This is not just at this costa but at numerous others. Needs sorting.

Rude Staff behind the counter. I was told the manager had not bothered to order any gift cards. I was given the last TORN CARD and then told their printer was not working - so I could not get a clear receipt. I was then told to complain to head office which I have every intention of doing.

I love always Costa coffee it's great test ❤️

Fantastic team members that always welcome you with a smile. Great place to meet up with friends over a reasonably priced Fantastic cappuccino. Great customer service ! Well done, easy coffee.

Who doesn't love a good coffee. Nice place, clean and tidy too.

Enjoyed having a little treat here News years day. It was the only place open in town.

I initially put two stars but by the end of writing my review I remembered a couple of weeks ago I was in a similar situation. It seems as though the online orders via Justeat and Uber eats etc take priority and therefore means everyone who orders in the store are stood waiting around getting in the way of people. There seems to be a lack of staff and leadership..Two coffee machines available but choose to use just the one. From ordering the coffee (1 Flat white) it took 15 minutes to get it. Business model needs looking at where walk in paying customers should take priority. Costa trying to take maximum profits at whatever cost it has on customer service, whilst having bare minimum staff members struggling to keep up.

There was a lack of choice for dairy free products. I got toast and had to use a small amount of butter. I purchased a chia latte to be told they don't have cinnamon to sprinkle on top. My drink was lacking flavour due to this. People I support enjoyed their toasty and cup of tea

Great coffee, shame about the constant queue, but tis the nature of making this kind of coffee, you have to wait for it.

Coffee after a COVID Jab. It was clean and well looked after. Not keen on people sitting right next to me outside the cafe though. Uncomfortably close

As a student myself i frequent this costa almost every morning . Always lovely service . however on multiple occasions one of the baristas has been consistently rude and dismissive to me and my friends , making rude remarks and we where told to leave when sitting with drinks in the middle of the day , no where near closing time. she always has a scowl on her face and never even pretends to be polite . what a shame

Only a 4 star due to sometimes they don't have marshmallows available.

Visited Burnley for son to buy a camera bag and called into Costa Coffee for lunch. Staff very friendly and we enjoyed our toasties and drink.

New autumn frappe.. tropical mango with bubbles. Only downside bubbles don't come up with the straw they gave.

Had a lovely Latte and a cheese toastie. Just what we needed after our day of shopping.