Hyndburn Borough Council - District government office in Accrington, United Kingdom

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Our Ranking


Scaitcliffe House, Ormerod St, Accrington BB5 0PF, United Kingdom




+44 1254 388111

Rating on Google Maps

2.10 (36 reviews)

Working Hours

  • Saturday: Closed
  • Sunday: Closed
  • Monday: 9 am to 5 pm
  • Tuesday: 9 am to 5 pm
  • Wednesday: 9 am to 5 pm
  • Thursday: 9 am to 5 pm
  • Friday: 9 am to 5 pm


  • 5Julie M. 3 years ago
    I’m giving our council 5 stars, as every time I’ve spoke to anyone either on the phone , at the reception or by email. They’ve all been very helpful , lovely to deal with. A lovely receptionist helped set my direct debit up for the council tax and couldn’t do enough for me. Even reading my card for me as I’d forgotten my reading glasses. Keep up the good work, your all doing a fab job.

  • 5Tarek A. 3 years ago
    Would give HBC 10 stars, if it was possible! Had the pleasure of spending my internship away from school, here and it was brilliant! Every member of staff was extremely helpful, from the moment I came in and I had the pleasure of learning a load of stuff about local politics and how it all works. A huge special thanks to the Member Services department who gave me lots of jobs to do and made me feel like I'd been part of the team for years. Highly recommended for anyone looking to do some work experience :)

  • 5Dawn M. 10 months ago
    I would like to thank Rachel in customer services for her assistance today. I have found Hyndburn Council a pleasure to deal with on the occasions I I have had to use their services. Keep up the good work

  • 2steven d. 2 years ago
    Below average in every respect. Need to do much better. However this applies to every local, county and national government department. So no real surprise.

  • 2Stephen S. 3 months ago
    Called in to provide info to support my 92 yr mums housing benefit claim. They won't see public at counter and refused to take copies. Not helpful and left us stressed.

  • 1Gaz L. 1 year ago
    Council tax department are useless. Quick enough to bill you extra for no reason but nowhere to be seen to resolve it. Numerous emails and calls but nothing communication from them at all...

  • 1Jonathon O. 1 year ago
    Wow, unbelievable due to Hyndburn Councils ineptitude I have a debters letter for council tax payment which has already been paid. This is disgusting service! To try and solve this issue you can’t get through no matter which way I try!!

  • 1linda k. 1 year ago
    Rang for hours no answer, just a recorded message repeating over and over again, this is a disgrace, Hyndburn Borough Council need to pull their fingers out and start serving the public.

  • 1Filip K. 2 years ago
    Hi, I don't know what do we pay for in every month. People working in there are not helpfull. Roads in Accrington are in horrible condition, but they want more money from us in every year. The question is: do we really need council like this one?

  • 1Karen P. 2 years ago
    online payments not working - over half an hour on the phone waiting for them answer

  • 1Karen P. 10 months ago
    totally useless council and if your ill or disabled they are discriminatory and unforgiving - they have caused so much stress and issues

  • 1sillious s. 1 year ago
    Useless. Rang up to pay council tax and find out bin day. Waited 15mins for a human who said she can part me through to payments. Told me bin day. Cut me off. Cheers

  • 1Julian C. 1 year ago
    Never contact you back despite numerous emails,letters,phone calls and you can never get hold of the people you want to absolute joke shop

  • 1Freddy The F. 9 months ago
    Absolute dump! Seem cleamer third world countries! Rubbiish everywhwre!

  • 1Matty M. 8 months ago
    Please stop wasting more tax payer's money on this, the truth is out now for all to see

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Last updated: 2023-03-11