My main interest joining the leisure was to use the pool and sauna facilities. However very limited times are available for members as it is mostly busy with lessons. For instance on a Saturday the only slot available was 6:30 in the morning for one hour. There few more slots during the week about one hour in the morning, sometimes lunch time and 18:45 to 19:30 in the evenings. Feels like you are paying for others to use.

It was fairly clean however, the smell from changing rooms or toilets was terrible. I went there for evening family fun with kids aged 2 and 4. Both of them had neoprene long sleeve swimsuit and they were still freezing. After 20 minutes we went under the showers which are a way too hot compare to the water and air temperatures especially in changing rooms. Overall wouldn't be that bad if they could sort out temperatures issue.

Paid £5.10 for only 2 lanes available. No drink tap to fill up my water bottle and was told to the only place to fill it was the disabled toilet. Could only get in at 930 which is fine but no one had told me prior that this was the case until a second before I was about to hop in. No flags up to help with the 5 metre mark and when I said there are bo flags they just said yes and nothing else. I am fine with all of these things but not when I'm spending £5.10 for limited use of the pool.

Great for kids and family. Neat and clean. Helpful staff. Parking is free after 6pm. Before 6 pm it is 60 0ence and hour but you get additional 2 hours.

Me and my partner both pay a full membership for gym and swimming, and ideally wanted to go swimming 2 or 3 times a week due to my injuries. Nearly everytime we turn up, it is never open for the public/members. Its disgusting that they take your money and then you can't use the swimming. We check available times and plan a routine then it's all of a sudden got a class on. When can we actually use it apart from ridiculously early in the mornings. Will certainly be cancelling our memberships, taken for mugs. Sort it out Places Leisure!!

I have been thinking about becoming a member of a leisure centre for exercise mainly swimming due to disability and visited for information, customer service support was very helpful and first impressions of this place was positive

Attended the East Midlands Model (kit) show. The hall used was spacious. Simple parking (most appeared pay and display). There's also another pay and display car park a short walk away. There's a (what I'd call) cafe next to the entrance foyer. The (male) toilet that I used (in male changing area) was clean. Though I think they could have had another cubicle and a couple more urinals. There is a park area outside the centre. The leisure centre is a short walk away from the town centre.

Swim times on website should be updated, not correct!!! Water is on cold side but ok on a hot day, showers a bit hit and miss - no temperature control and on the forcefully side, but the saunas are good.

Review of the soft play only. Price is a little steep for the size of the frame, kids can very quickly lose interest. Limited seating. And the room can get rather hot when the sun is out. However if you want your kids to burn off some energy in Hinckley town centre then it's a really good option.

Been to the centre for a birthday party. It's a nice place to bring kids for swimming to a multitude of activities available.

Went to the lane swimming, very busy but did thin out. Changing area is clean and enjoyed the sauna and steam room.

Swimming pool, gym, soft play,hall and cafe vending machines great for all lift available to all levels something for everyone Also the home of Sk8 House Hinckley - Family Roller Disco Saturdays 5-7 pm £5.50 (own skates) £6 to hire open for everyone great atmosphere friendly staff Update 2023 ⭐⭐⭐⭐⭐ Since writing this things have changed alot we have a brand new Hinckley Leisure centre opened back in 2016 which has 2 swimming pools with aids to help you in and out of the pool the changing rooms are all in one with showers and cubicles there is also splash pad for the little ones a sauna and steam room 2 gyms one on site and another off site a soft play area split hall, vending machines, cafe, there is a lift to all levels small spectator area overview looking the large swimming pool and a balcony over looking the halls this is a super place to workout, relax or just chill check out there website for more details and information Also still the home of Sk8house Hinckley family roller disco Saturdays 4-6pm cash only check out Sk8house Facebook page for instance reply!!! Same great team!!

Great facilities at an affordable price. Friendly and helpful staff. The only centre locally that has a swimming pool and a steam and sauna room. Sets it apart from all of the other local gyms.

It's a Great place to do your workout and swimming. Most of the staffs are very friendly.

My son's goggles which was purchased at the time of his first swimming lesson not more than 6/7 weeks ago keeps leaking water into his eyes despite being tightened to the extent he is uncomfortable. I spoke to reception and I filled a form out for a replacement, I was told I would hear back a manager by email to at least acknowledge my complaint. A week later and nothing, I went to discuss this and was completely brushed off by reception and told, it can take up to 21 days for a refund, I stated for god knows how many times, I want replacement not a refund. The receptionist then went to speak to someone, came back and wasn't helpful, however she did bring my sons googled out which had been handed in a week ago, and told me you can take these back if you want, but the manager needs to see what's wrong with them, I asked how long this would take and surprise suprise, I was told maybe 28vdays, I challenged what she had previously said at 21 days response and she said I will get my manager out. I said how can you leave a child for you don't know how long without googles for swimming lessons, she went to get her manager. I was told only managers could issue refunds, again I explained I did not want a refund, but a replacement. They told me they would try and escalate to xxxx, I still haven't heard anything. They are extremely quick to take your money, but when customer satisfaction comes to the fore, this company is completely lacking, I am so disappointed I am ready for complaining to the board. My son is extremely upset, and we feel as the original googles kept leaking I'm water he has not benefited from his swimming paid for lessons as he is constantly having to remove the goggles to clear his eyes. I would not recommend this company at all. I even had my son down for one to one lessons and again no one could help, fobbed off every week with the person dealing with this is not in, the system is down so I am unable to tell you where xxx is on the register. They need to train staff and managers correctly so they can deal with all issues and not fob customers off. My son is so upset about this, he does not want to come anymore

There for a swim gala - Rubbish Internet reception and no free wifi. Other than that like any other leisure pool for a spectator - hot!

Swimming pools are good, nice and clean and the right amount of Chlorine (online some pools where the water is like slime and burns your eyes). Changing rooms are clean and tidy, good showers but sometimes can be a bit too hot especially for kids. Play area is not overly big but still very good and compact over 3 floors so you can grab a drink and see almost all of the play area to keep an eye on the little ones. Also, a cided door so kids don't escape.

I have been on a course here for 3 days and the standards throughout the facility are amazing. Clean and tidy, excellent customer service. I have been blown away by the amount of community facilities available at the centre and how welcome the customers are made to feel. It is a brilliant place!

First and probably last visit to this place. I've never been here before and decided to take my 2 year old swimming. I told the lady on the main reception I hadn't been before and didn't know where I was going, etc. She was very blunt, uniterested, and unhelpful. Immediately, this is off-putting for me and I expect friendly and helpful staff especially when they are told you've not visited before. The centre itself seemed clean but I spent half the time asking random strangers questions about the centre as the other staff in the centre also seemed like they would rather be anywhere else but there. I'm not saying avoid the place, but for me this is just unacceptable.

Lovely atmosphere. Staff are very friendly, approachable and helpful. I only use the gym but as a member I have access to the swimming pool, sauna etc as well as soft play for the kids.

TAGB Squad training. Great facilities. Car park very small though get there early.

Excellent customer service from Pia. She explained everything in detail, nothing was too much trouble. I now have the information I need to make plans for my daughter's party.

Good, clean facilities. 25m pool with depth adjustable floor to 1.8 meters. Sports hall, gym, spin room and studios. Plenty of membership options, although junior membership very restricted.

Very clean you can smell the bleach and cleaning detergents. Great equipment and friendly staff. Very good Covid measures felt safe.

Excellent swim facilities, especially the infant area. Clean, tidy and spacious changing. Loads of family change cubicles. The centre is in argents mead and has a very nice park surrounding it, with playgrounds for various ages, a bandstand and an adjacent church. It’s a short walk into town. Great place to visit. The car park has a charge of around 60p per hour mon-Fri -6pm and you can pay by cash, card or app.

Pool water is a bit cold. But the changing rooms are freezing when you've come out of the water to get dry. It's not good when you have babies and young kids. Turn the heating up please!

None of the drink machines working?? Told to go downstairs to fetch paper cup and would be given water. Questioned when I wanted to use the lift as member of staff moving banquet tables. Used lift to go downstairs and couldn't use to go back up again due to staff loading the lift. Took 10+ mins for me to walk the 1 flight due to disability, left me in much pain and discomfort ☹️

So took mother in law for 4th covid jab staff were really friendly. Took 20 mins. Not sure why but parkland area was happy kids on swings playing Football quite serene. But cool.

Booked a session on-line only to arrive and be told it was not running, it was incorrectly showing on the internet week after week and needs to be removed. The Leisure Centre has the facility to take your booking, debit your card and email you the tickets, but is unable to contact you to cancel the session. What a shambles!

I like the venue alot, nice and clean, staff very friendly. The only thing letting it down for me recently is the water pressure in the splash playground 🤷‍♂️ I've seen caravan showers with more water flow

One of the things that enticed us to move to Hinckley. Leisure Center offer a wide variety of classes, swimming lessons and gym is superb. They have been AMAZING during Covid time and the staff is always helpful and polite.

Great leisure centre, nice gym with decent selection of equipment. Multiple swimming pools with a splash area for kids. Cafe is good and not badly priced. Would definitely recommend it

It is a very nice Leisure centre but I can't really comment on it in depth. Part of the sports hall is being used as a Covid vaccination centre and I was there as a volunteer

We went in for a drink and cake. A very nice, relaxing cafe. Seats comfortable and nice to be able to look outside into Argents Mead and watch people swimming. I ordered a latte which was really strong, I took it back and they changed it really quickly, apologising profusely. The second cup was lovely. Would recommend and return.

Our first visit here with our grandsons to use the softplay. Nice facility although a little small. Friendly staff and reasonably clean. The swimming pool looked nice so we'll give it a go soon.

Nice, clean leisure centre. Polite staff, very friendly. There is an up to date gym and great swimming pool. The pool was warm and the prices are average for the area.

Really enjoy attending this venue. Very helpful staff. Never a silly question. Always feel welcome and comfortable. Swimming pool well organised and sauna. Gym could have more equipment, a punch bag would be nice. Great instructors.