I had my big wedding there and it was okay but my biggest disappointment was they didn’t know how to treat customers no matter how much you spent there ,because last time we wanted to surprise my elder brother and his wife for their 10years Anniversary the plan was to have a lunch as total family members of 10,which we budgeted thousands of birrs for the lunch,drinks and also the Anniversary cake from them ,but at the end of our phone conversation the guy told me that I have to pay extra for the table, which I personally felt it’s unfair to ask us that because we are going to spend a lot for the lunch it self which will not be a small amount since you guys are not cheap in anything ,last year we had a lovely anniversary party for our parents at Haile hotel and they never asked us to pay an extra for the table In fact they gave us discounts for the rooms at the end of our payment because we are customers,but this time the Hotel was fully booked by others and that’s why our 2nd choice was Naflet but since you guys are just focusing on collecting money in every possible way we had to cancel our plan of celebrating the day at your hotel and all of us won’t return after this too,but as a former customer of yours I suggest you guys should learn from greeting to serving customers from Haile Hotels because they do have international standard in every way,and everyone is well trained.

The hotel itself is standard, but the customer service is far below expectations. I gave two stars only for the building; however, the service was unprofessional and disrespectful, which left a very negative impression.

We had stayed in their executive rooms, and their service was impeccable. We were greeted with fresh smoothies at the lobby, and everyone from security guard to the manager was so friendly. They went above and beyond to exceed our expectations. The best stay so far in Ethiopia 🇪🇹 . We're definitely going back soon. Thanks for the amazing experience.

My wife, and brother in law surprised me for my birthday last year and I never got a chance to review this wonderful hotel. We were able to eat dinner, cake and also view the rooms. The staff were very friendly and knowledgeable and very attentive to our needs. My family is native to Ethiopia so it is very important to us to have establishments that are elegant and welcoming to foreigners especially since we have a lot of friends and family that visit Ethiopia on the monthly basis. Unfortunately, I didn’t get a chance to take photos.

it's a decent hotel, they just need to Install the Air Conditioning system. Also, some of the rooms pictures they have on their websites. it's different from what you get in person For example I booked the Royal room but it's almost the same as the regular one no difference at all.

I would be honest , I asked for a room and they said it is 19,000 birr which is overpriced