Dr. Wu was adequate, but as several reviewers have stated, the office staff is TERRIBLE. The fertility treatment process often has very specific timelines, but the staff were seemingly never aware of my patient calendar and when appointments or test results needed to be completed. This resulted in us almost ruining a few cycles had I not been on them about the timing. Reception and billing were often rude and uncooperative on the phone, failed to call me back, and I always had to double check the information or dates given to me as the staff were unaware of my specifics. The process felt like a part time job. I will say that the nurses were lovely and several (especially Amanda) went above and beyond for me on a few occasions. I was finally compelled to write this review when the billing office sent a remaining balance statement SIX MONTHS after my last service was rendered, and we had already moved on to another clinic. Sloppy and unprofessional.

Amazing 👏! I was very comfortable speaking with him. He answered all my questions. He's very good in his medical field as a doctor. I'm so excited meeting him for my first visit 😍 and I pray Aspire fertility will solve my infertility 🙏.

Dr. Wu was incredibly responsive to my questions, provided me with resources and information. I had already been through on a round of IVF and he was able to give me data and percentages about success of another one based on my history and current status. He provided me his direct email address because I had had communication issues at my previous clinic. He was very down to earth and personable. I felt very comfortable speaking with him. That was considering scheduling a consultation at another clinic available in my area, however, the warmth and the kindness with which he treated me and addressed me made me want to work with his clinic. He was very honest and provided me with what I needed to know in order to make a sound decision for myself and my family. HIGHLY RECOMMEND.

Amazing! Took time to listen to me and made me feel at ease, can't wait to see what we can make happen. I want to add Dr.Wu went out of his way with the bad weather, he helped a mother and her daughter getting to car safe as we both had trouble getting in. My jeep got stuck and he tried to help me get it out even with his busy schedule. I have NEVER experienced a dr who cares so much. I look forward to the journey I'm about to take and trust him with every step. It's the small things that make a difference. Thank you Dr.Wu

This place is a scam and a waste of time and money. dr wu is not compassionate and the communication here sucks they will send you test results with no explanation no chart to compare it to. I had the worst of experiences here. Dr wu put me on high dosage of meds and was surprised it worked then canceled my iui I mean what were you expecting? You should’ve put me on low dosages then increase if I don’t respond but hey you are the dr right? My thyroid was already normal when I got tested by my primary dr 2 weeks prior but he tested me again and told me it’s high and gave me meds to lower it and those meds started hurting my throat really bad because I did not need it it lowered my thyroid and got it inflamed( got retested) Now I keep calling them for my refund which was a HSG test that was covered by my insurance and that I had already paid for but they asked me to pay for it anyways so I ended up paying for it twice and now they won’t give me back my money even though I don’t owe them anything and do not have any more appointment coming because I refuse to go back to this place. Dr wu told me that I was NOT ready to have children because I told him that I do not mind having more than 1 baby, how insensitive!!! Also dr Wu kept pushing me for ivf before I even try the iui saying it won’t work! I need my money back so I can pay some of the bills y’all left me to pay for, and for absolutely nothing because you decided to cancel my procedure. PS you know that’s a lie nobody is gonna resolve anything I have yet to receive a call back from the office manager. I still need my money back though

Dr. John Wu is amazing. We came to see him after going through a failed transfer at another facility and the experience at Aspire Fertility could not be any better. Dr. Wu treated me with the utmost patience and compassion. He explained every part of the IVF process and we ultimately underwent 3 retrievals in order to give ourself the best chance of success. With other clinics you might see the IVF doctor at consultation and on procedural days. I cannot emphasize how much it meant to me that Dr. Wu does his own monitoring ultrasounds!! That extra face time made me feel so much more comfortable, confident, and safe to ask any questions I needed to. I am a physician myself and he honestly inspires me to take better care of my own patients. Also—the entire staff is absolutely lovely. Going through IVF is already so difficult but the team at Aspire Fertility makes you feel so loved. Charlie and Daisy at the front desk always knew my name as soon as I walked through the elevators and greeted me with a smile. Everyone else from the medical assistants to phlebotomists to the billing staff were so professional and kind. Our baby girl arrived this week and we cannot be more grateful for all that Dr. Wu and his staff does to help families grow. Thank you!!!

Absolutely no sense of urgency or organization at this place. I got here before my 9 am appt and it’s currently 10:05 and still waiting. This is an extremely recurrent issue with this place. Additionally, for explanation on labs another appt has to be scheduled. When I reach out in the portal I never get an answer and have to follow up at least twice. I’ve asked for a game plan of next steps and am typically told to “play it by ear” which isn’t really what I would want to hear. Dr. Mansfield is extremely nice, but I’ll likely have to find another fertility doctor.

Dr Mansfield is a very Cheerful doctor , she explains everything possible in the simplest manner leaving you with little or no questions to ask . The other staff members are very Friendly and happy to help you feel at ease .

Dr. Wu and his team are so awesome. From the front office to the back office and not to mention Dr. Mansfield as well. If I could give this clinic 10,000 stars o would. They will treat you like family and will do anything they can to help.

Extremely professional! He made sure I felt heard and change the course of our plan to incorporate that. He's beyond knowledgeable and I like him immediately after my first consultation. Definitely recommend!

So far so good Christine made me feel relieved and comfortable. I hope she can help me with my infertility.

Dr. Mansfield has a really friendly demeanor and she sincerely seems pleased to help and explain all procedures I’m so excited for what is coming:☺️

Dr. Mansfield and the entire team at Aspire are nothing short of amazing!! Daisy, at the front desk, always has a big smile on her face and is very welcoming. I love that she comes to know people by their name - including mine. She goes above and beyond for everyone that walks in to that office.🫶🫶

overall10/10 experience I was super comfortable talking to her. She just has this genuine personality that makes you feel at ease and comfortable expressing any concern or asking any question. I can't express enough how excited I am to work with a doctor who seems to love what she does and help me achieve my dream of having a baby

Dr. Wu is amazing. It’s not always easy going to a new doctor, but he made me immediately feel at ease. He was prepared for our first consultation with a treatment plan, and made me finally feel heard! I am excited to start this journey with him and his office. His whole team is so sweet and accommodating.

CARING!! I haven’t shared the story of my journey much bc I’ve been so discouraged but Dr. Wu made me comfortable & made sure I understood everything we discussed. I’m thankful & ready for the future.

Dr. Mansfield and the entire team at Aspire are nothing short of amazing! We did IVF with Aspire and have been working them for nine months, and they were just as amazing at our first appt as they were our last appt. What you see is what you get, every appt. An amazing team always with a smile on their face, they answers all of your questions, make you feel important, communicate clearly, super responsive and they are just as excited for your journey as you are. We wouldn’t have wanted to do this with any other team and we can’t wait to welcome our baby girl into this world later this year, literally thanks to the Aspire team!