1/5 Alpa D. 1 year ago on Google
The
place
is
advertised
as
a
5
star
hotel
but
it's
not
even
close
to
2
stars.
The
management
of
the
hotel
has
to
really
step
up
if
they
want
travellers
from
overseas
to
stay
at
their
hotel.
The
staff
here
is
very
lovely,
friendly
and
helpful
however
there
have
been
a
number
of
issues
:
1.
We
had
booked
accommodation
for
1
person
accidentally
and
then
corrected
it
for
2
persons.
We
had
a
confirmation
via
an
email
from
the
hotel
that
they
had
noted
the
change
but
when
we
checked
in,
the
person
at
the
reception
didn't
accept
the
email
and
charged
us
extra
for
7
nights.
2.
Cleanliness
is
a
zero
for
the
hotel
-
there
was
mold
all
over
in
the
bathroom,
some
walls
in
the
room
and
broken
tiles,
we
had
to
make
a
request
to
change
the
room.
3.
We
were
moved
to
another
room
but
the
bathroom
and
even
the
toilet
is
pretty
disgusting
in
terms
of
cleanliness.
4.
The
soap
in
the
dispenser
ran
out
-
housekeeping
does
not
even
check
the
supplies;
we
had
to
ask
for
soap
and
were
given
a
really
tiny
soap
bar
between
2
people
-
I
called
the
help
desk
and
asked
them
to
fill
up
the
dispenser,
I
had
to
tell
them
I
felt
uncomfortable
asking
for
soap
5.
The
hair
dryer
was
broken,
we
had
to
ask
twice
to
replace
it.
6.
There
was
no
milk
in
the
fridge
to
make
coffee/
tea
7.
The
rooms
are
old,
there
is
no
effort
to
renovate
the
rooms
or
even
keep
them
clean
to
a
basic
level
8.
The
cupboard
does
not
even
have
enough
space
to
keep
your
belongings
9.
The
linen
on
the
bed
is
old
and
the
bed
is
not
comfortable.
10.
We
had
to
ask
to
replace
the
fridge
in
the
room
twice,
even
then
-
the
fridge
was
not
cold
enough.
There
could
be
a
number
of
issues
that
were
identified
and
hard
to
list
everything
in
one
but
the
hotel
management
can
absolutely
not
advertise
it
as
a
5
star
hotel,
it's
almost
fake
advertising.
4 people found this review helpful 👍