1/5 Dhrukesh P. 7 months ago on Google
I
am
writing
to
formally
lodge
a
complaint
regarding
a
serious
incident
of
finding
a
mosquito
in
the
food
served
at
Freeze
land.
I
believe
this
incident
raises
concerns
about
food
safety
and
hygiene
standards
that
require
immediate
attention
and
investigation.
On
10/06/23
,
I
visited
the
aforementioned
establishment
and
ordered
Bhaji
Pav.
To
my
shock
and
disappointment,
as
I
began
consuming
the
food,
I
discovered
a
cockroach
in
the
dish.
I
have
attached
photographs
evidence
documenting
the
presence
of
the
cockroach
for
your
reference.
Not
only
did
this
incident
cause
me
extreme
distress
and
disgust,
but
it
also
raises
questions
about
the
overall
hygiene
practices
and
food
handling
procedures
followed
by
Freeze
land
.
It
is
essential
to
ensure
that
such
occurrences
are
not
only
addressed
promptly
but
also
prevented
from
happening
again
in
the
future,
potentially
risking
the
health
and
safety
of
other
patrons.
I
took
immediate
action
by
notifying
the
restaurant
staff
and
management
about
the
issue.
However,
I
feel
it
is
necessary
to
escalate
this
matter
to
the
appropriate
authorities
to
conduct
a
thorough
investigation.
I
kindly
request
your
department
to
initiate
an
inquiry
into
this
incident
and
take
the
necessary
steps
to
ensure
compliance
with
food
safety
regulations.
Below
are
the
details
of
the
incident
for
your
reference:
Date
and
time
of
the
incident:
10/06/2023
-
10
pm
Description
of
the
food
item:
Bhaji
Pav
Location
:
Freeze
land
,
GF,
Law
Garden,
Silicon
Tower,
B/h,
Samartheshwar
Mahadev
Rd,
Ellisbridge,
Ahmedabad,
Gujarat
380009
Name
of
the
Place
:
Freeze
land
I
am
deeply
concerned
about
the
lack
of
proper
hygiene
measures
and
the
potential
health
risks
associated
with
such
incidents.
I
kindly
request
your
department
to:
Conduct
a
detailed
investigation
into
the
food
handling
and
safety
practices
followed
by
Freeze
land
Assess
the
compliance
of
the
establishment
with
food
safety
regulations
and
standards.
Take
appropriate
enforcement
actions,
if
necessary,
to
ensure
that
corrective
measures
are
implemented
promptly.
Regularly
monitor
the
establishment's
adherence
to
food
safety
protocols
to
prevent
similar
incidents
in
the
future.
Provide
me
with
an
update
on
the
outcome
of
the
investigation
and
the
actions
taken
to
address
this
issue.
I
trust
that
the
Food
Safety
Department
will
handle
this
matter
with
the
utmost
seriousness
and
prioritize
the
health
and
well-being
of
consumers.
I
appreciate
your
attention
to
this
complaint
and
look
forward
to
a
prompt
resolution.
