1/5 Andrea Denice Z. 4 months ago on Google • 4 reviews
We
would
like
to
inform
the
management
about
our
recent
experience
in
The
Beach
Bar
&
Grill.
It
was
a
very
disappointing
one-
it’s
been
a
long
time
since
we
got
so
disappointed
dining
in
a
reputable
restaurant
here
in
Dubai,
and
considering
one
of
my
previous
favorite!
We
came
in
as
a
party
of
4
today(Sunday)
and
was
accepted
by
the
hostess
despite
not
having
a
reservation.
We
preferred
to
sit
outside
since
we
were
from
the
pool
but
the
only
available
table
was
under
the
sun.
We
accepted
since
we
thought,
maybe
after
some
time
we
could
be
transferred
when
someone
finishes
dining
in…
but
to
my
dismay,
we
were
quite
simply
forgotten.
They
didn’t
serve
to
us
their
usual
bread
basket,
and
came
in
right
away
with
our
starter
orders…
without
plates
since
it
is
for
sharing…
and
we
had
to
ask
for
the
water
that
we
ordered
several
times,
same
as
the
plates.
Server
is
disoriented.
Nobody
asked
our
table
how
we
were
doing,
or
if
we
would
atleast
want
to
be
transferred
since
we
already
saw
so
many
available
tables.
When
I
asked
the
hostess
if
we
could
be
atleast
seated
in
the
upper
veranda
table,
she
said
they
just
have
to
clean
up.
But
the
server
went
in
and
served
our
2
burger
orders…
again,
forgetting
the
sparkling
water
that
we
simply
ordered
(
twice,
and
brought
still
water
the
first
time!)
This
time
I
asked
for
the
manager.
But
waited
for
a
long
time.
She
should
be
looking
out
to
all
the
tables
and
not
just
taking
orders
for
a
specific
table!
A
manager
must
be
present
and
the
face
of
the
restaurant,
but
obviously
she
wasn’t.
Instead,
she
resolved
the
issues
by
trying
to
give
us
complimentary
dessert
and
voiding
some
items
from
our
check.
Without
fully
understanding
what
happened
and
asking
and
listening
the
customer’s
(me)
rants
or
experience.
We
also
asked
for
our
burger
to
be
Medium
Rare,
and
it
came
in
very
Rare
,
it
was
my
husband
who
ate
only
since
he
was
starving,
same
as
our
friends.
And
one
burger
plate
had
the
green
pepper,
and
the
other
none..
same
as
the
other
sauce
for
the
burger
plate
was
missing.
Where
is
the
consistency???
And
what
happened
to
cooking
the
burger
properly
?!
I
was
fuming
(still
am)
because
of
the
lowered
standards
of
the
restaurant,
considering
we
used
to
come
here
for
about
4-5
times
and
is
part
of
my
favorite
restaurant
here
in
Dubai.
Obviously
now
not
anymore
and
will
not
recommend
to
any
of
the
people
we
know.
Prices
indeed
increased
in
the
menu
(and
we
don’t
mind
,
if
it
is
on
par
with
the
food
and
service
standards)
but
obviously
this
is
not
the
case.
I’m
sharing
this
feedback
to
the
management
because
something
must
be
done!
Don’t
let
the
standards
of
the
restaurant
go
down
like
this!
We
saw
it
with
a
potential
before
and
we
have
shared
it
to
our
friends
and
family
…
but
this
is
very
sad,
seeing
it
go
down
like
this.
