Just went to centerpoint, they advertised Ramadan discounts 25% all over the place. I bought 4 items from discounted sections and I didn't get discount on any of them. It's so bad to promote non existing discount, but it's even worse to use Ramadan for that. At the top of all when you come to cashier to pay they ask you loud in front of everyone to give some money for the charity. I said no and she asked again: "nonthing? Maybe 5, 10, 15 dirhams?". I'm not gonna go there again.

Very bad customer service they refuse to do the service

I don't know how such one of most biggest retail company such Landmark, have worst shopping experience in mall of Emirates, staff not sure if they aware of terms and conditions of company also they are not willing to help any customer, specially Mr Roane in shoe Mart outlet, may be worth retail agent I have ever meet in retail experience, also no one even care to get feedback to reed customer complain.

it so big, you have to search to find the good thing which has good quality

Great casual store that caters for everyone: from toddlers and small children to teenagers to grown-up men and women. The collection is very fashionable and affordable, especially if they have a sale going on. The quality is good and the clothes are relatively durable. The Shukran reward system is also good and can be used at affiliated shops like Home Center and max. Last but not least, the Emirates Mall has a lot of free parking slots. My family and I have been coming to Centerpoint for many years now and for sure will continue to do so.

the worst customer service ever. I bought shoes here a week ago, on the second day I felt a sharp pain in my back and legs, I thought that there were problems with me, I went to the doctor, I spent 3 days and a lot of money on checking, in the end everything is fine with me, it's something else, I changed the new shoes for the old one and it turned out that this was the problem. so why am I, I decided to change my shoes for some other one because this one is uncomfortable, I note that I wore new shoes for only 3 days. the store abruptly refused, they said that after receiving these shoes we still need to sell them, but they say that they are in poor condition, although they are clean and look like new, I checked this in the store. the cashier at the cash desk was very rude, doesn't know how to talk to customers, the only one who can is a black guy from the schechers department. Thanks for the spoiled mood and the money spent. Never come back here. Don’t waste your time, better to buy shoes, you will not return it if feel uncomfortable.

Low prices, beautiful collection of clothing and accessories for everybody.

Love the array of decor and accessories in this outlet. By far one of the maximum stocked up of all branches. Price range from low, medium to high is a plus point. They cater to mostly everyone, from anyone elderly to a youngster. Great feel to the place and parking isn’t an issue.

Dishonest store! Beware of sneaky cashiers scanning expensive items twice and then hoping you won’t ask for a receipt. Check your items right there and don’t be fooled by smiling philippinos. Disgrace!

Their customer services is really awful

Today i visited there in MOE. There was a huge rush and sale nationwide. But i was really disappointed by their staffs behaviour,very weird. I visited other branches,but this time lil bit bad experience. May be for the sale!! Btw it’s a huge outlet,very good collection for them. Lastly i was standing outside and my family did some shopping from them. hopefully will go there again soon.

I've ordered several items through center point app.on 28th of November but didn't get them yets (6th of Dec). Thet sent me mesaages that they were not able to reach me several times while I didn't recieve any missed call from delibery guys and was so available in Dubai. Their call center didn't help me enough as they kept saying that it will be delivered in few day... But you know what?? Rhe item is not in my hand till now. I even asked to deliver items to MoE branch so I can pick up fron there but it is not even an option for them. (They can't do it). And fantstically I can't even get the refund because I can only do that after getting items. What shall I do? Just wait forever and waste my money??? Please tell me what to do if you ever care about your customer.

Great Shopping Experience. good to shop during their Sale.

Centre point comprises of so many designers from splash to mothercare

Cheap goods don’t expect good service at all!Very poor customer service.being there waiting more than half an hour there is no body there to help u.and everyone just said I will send u someone.keeps u waiting no one comes to u.

One of the worst expérience in my life specially at the shoes section, the whole sales team are super bad with no respect for the client, I have waiting my shoes more than 25 minuets, then I left without my shoes and never ever again

i hate this site. because i ordered baby seat 15 days before. still i am waiting this product. i contacted with customer team they don’t know when it will deliver. dear frend don’t buy anything from this web site. this people will cheat. completely irresponsible people sitting in custemer services. i will wait 2 or 3 days then will go to consumer court.

It should be no star at all. I’m af home section area. Centrepoint MOE. Last time i am there friday. Some staffs are not attending customer. even I’m calling May times. When i come to call the manager. Alsothe manager he is very rude. The way he talks. Pls if u want to let us comeback. Remove those kind of people in the shop. Not good. Low customer service. Thumbs down to the manager. With blue sleeves. And some staff.

The worst experience ever, I bought a school bag which costs 300 AED and got damaged after 3 days. While buying they mention one year warranty however now they don’t want to replace. I had an extremely bad experience with The store manager his name is Dorga doesn’t know how to deal with customers and doesn’t respect them at all.

I hd a very good and helpful experience... There was a girl who wear pink mascara at NYX station, she was super cool and helped me a lot to find my lipsticks shades ... I recommend her to any girl who need someone to help in makeup shopping

Complete store for all your needs. Great prices and deals. One of the most affordable clothing stores in Dubai if you consider the quality.

i dont recommend ordering online . No customer service is answering the phone nor emails.

Awful customer service. Had ordered online but received wrong item. Went to store paid for 2 items they said they would call when instore for collection. Day 7 and no call yet. Call customer service number printed on the store receipt, and the staff gave me a non working telephone number to reach the store. She also said she could do nothing more if the store number was not working. She even predicted the manager could do nothing to contact the MOE store. Absolutely useless and not trained to sort out issues... Just a namesake call center to sound pretty.

I like shopping in all Centerpoint outlets, because of there high profile in customer care services. I remember not once several occasions have bought outfit, at the mall of emirates, I exchanged at Centerpoint battuta mall.Be assured that if you purchase anything from any of this outlets be it, Dubai mall, mirdif, battuta or the Mall of emirates if not fitting, or any problem, they will be able to help you. For those visiting Dubai and you wonder where you can buy dresses, shirts, shoes, baby clothes and many more for your closet visit Centerpoint and you will never regret.

Worst experience, bad management, stupid exchange policy

Beautiful and high quality merchandise but they are too expensive. Their prices compared to other shops are too high. The ladies at the makeup section are quite nice though they're the only reason I might come back again.

Gift card - Online buying experience My experience was initially marked by confusion and frustration. I purchased a gift card online with the assumption that the delivery would be immediate. However, when I reached out to your customer support team via phone, I was informed that email delivery could take up to three days. This discrepancy in expectations and reality left me feeling dissatisfied with the overall buying experience.

My go to place for my baby shopping. I love the quality of clothes. I have also bought shoes for myself, they were perfect. Staff is very friendly and helpful

Unbelievable store, they just fool ppl with prices. Non of the staff helped and they are bluffing. Never going back there.

They provide salon services Also but only one women is working there. I booked my appointment by 3 pm but I waited for 30 minutes to start my session. Initially she has using her mobile phone and spoked with me. Felt little irresponsible. Time management and need more staff End result was good and affordable price.

poor customer service. cashier was made mistake. we took the one sale. then we paid we check the receipt and ask why she punched regular price. then we ask the other cashier the Filipina lady. the said wait for the in-charge to fix.then we waited for 10 mins still she didn't come then cashier lady telling why you don't ask the cashier that the one we took is promotion?first of all your cashier made a mistake and u have a poor system .why do we need to ask the cashier? why u not aware for all items? u have to change your system in the counter before blaming the customer. i would like to give 0 star for the lady.poor customer service.

Yesterday I bought foundation, powder ans concealer. I kindly asked assistant to give me the lightest shades, because my skin is very pale. Foundation and concealer was right what I choose, but powder was very dark!!! They put 130 instead of 110😡🤯 I realizes when I put on on my skin! Awful experience and non-professional assistance!!! Zero!!!

So disappointing!!! Centrepoint Al Barsha, MOE. BabyShop?! Please remove your discount tag price if it is not "on sale" anymore... very disappointing for your customers! Very bad customer service as well!

My friend and I got this beautiful luggage set for a really good price. We went to their location at dubai mall which had 2 of the set and had to go pick up the 3rd bag at Mall of the Emirates. It would be nice if they had the complete set for each bag in one location.

nice clothes and shoes, they have heaps of other stuff

Very poor staff grooming no respect no custommer service.store manager is very unprofessional he dont no how to solve problem.i bought 1 item from the 1 of the staff help click and collect from her phone.but i got roung item.i request manager to refund the roung item and plz order for me same item i order same way how i order from staff phone on shop floor.he refuse .nd he told me no we dont have like thiz.he was thinking i m fool.he said nof possible nd order from ur phone.he is manager .this kind of grooming u do for ur staff.and store manager.its shamefull they waste my 30 minuts.this is very unprofessional.instead of solving custommmer problm.u give them more headac.

First a good thing about the place is how great the staffs were and all of them were way more recognizable than those customer-look-alike sleeping service in Dubai Mall...This place also has a larger collection than that empty outlet in Al Ghurair Centre...I bought a nice leather wallet, a shirt and a pant...But this place needs a mile long cashier counter...the counter traffic is as bad as in Sheikh Zayed road during the most important day...

DO NOT ORDER FROM HERE. THEY RIP YOU OFF. THEY SENT ME HALF THE ITEMS I BOUGHT AND THEN TRIED TO COMPENSATE WITH A VOUCHER THAT EXPIRED IN 30 DAYS. AND THEN THEY REFUSED TO RENEW IT BECAUSE APPARENTLY THEIR S*** SERVICE WAS MY FAULT.

The worst experience in my whole life. The number that is advertised on the website has agents that are saying that they are not connected with the store at all. If you want to write on their website, there is a bag when you want to enter phone number, and customer service from online chat is just a bot that is saying same sentence for an hour and then just disconnect you. I bought a piece of furniture for my baby that store delivered and assembled and when I put my baby I noticed (thanks God on time), that wood is broken at 3 places. Since then I m trying to reach them to replace this dangerous product (that is under warranty btw) and still no luck. Unfortunately, I will have to take legal actions at the end of the journey because it is impossible to solve this problem.

Total nightmare!!! There was this particular rude and disrespectful female Pinoy staff (aka teapot woman, short and stout) assigned at the female fitting rooms area who shouted rudely and loudly in a most annoying way, “HELLO!!! How many pieces?” instead of proper addressing of customers, for example “Madam” or “Excuse Me”. No manners at all! Maybe she’s only good at planting rice in a paddy field and should be sent back to her homeland. The female Pinoy cashiers were also unhelpful and unfriendly. The number of negative reviews and 1-star ratings that this store has speaks for itself!👎👎👎On hindsight, I was glad that I left the store without forking out a single cent there! In contrary, I had my money well spent in another store which provided excellent service!

Disaster!!! Disaster!!!! Disaster No social distancing, protocols neglected. Putting everyone in risk. Crowd management cant be more poor. Products in the shelf without barcode, so on a busy day you spend hrs not only dealing with crowd & getting right product, you also spend time standing next to cashier waiting for barcode. Worst is, its a last piece so code has to come from another centrepoint. To top it, I placed my credit card + shukran card on counter, cashier dropped it by mistake on floor & just denied having my cards. I understand its a mistake but very rude to deal with customer. Pathetic experience on this occassion. Tip - avoid this shop on weekends + public holidays.

No one maintains social distancing, especially at the cashier’s queue. That a real shame when you find a security guard standing without paying heed to the horrible crowd and not even thinking about preserving the order. Completely reckless.

Worst experience, the clothing area staff behavior is like they are doing a favour on costumers such a rude behavior in men section they are hiding there id card also there is blank in there ID no name nothing! that's y sharing here worst experience worst staff! Such a cheap behavior! That staff name is JERRY no respect at all stupid person i got his name by another staff which was a girl i complaint to there incharge also there about this such a worst behavior and experience!

Cashier:218770 who servicing me this evening around 06:11 Nov 07 2020 at centerpoint moe was not good he is not checking properly and punching correctly the items i bought.. i got to know when im home that he punch twice my item which is not much expensive but it is still money..i cannot go back again to the shop coz im so tired already.. i didnt see also his name...im really upset of his service. Im calling also the number of this shope but i connot go through coz having issue with the connection. So i cannot informed directly my feedback of his service...he is un attentive staff of yours.

(Translated by Google) Center point (Original) センターポイント

Very bad customer service !! No proper follow ups with the customer . And I was given a fake department store number which is not in use . And blabbering to go to the store and collect . These people are spoiling MAF's reputation ..

Good price. Something for everyone in the store.

I had very bad experience from my order online order. Wait order 10 days and at the end received message that they canceled my order. Never ever will not buy again from this store. If can’t work don’t work..!!!

Huge

Appalling service..

(Translated by Google) Point Center arranged entered 🤭🤭 (Original) أرتب سنتر بوينت دخلته 🤭🤭

Cashier Kevin was very very rude and also argumentative to prove customer wrong. Wow 9 years in UAE, never saw this kind of service. No respect for the customer. Appreciate, if management would train the staff on courtesy level.

Babyshop section is a very good and useful one. Big selection of products with good value for the money. The staff are friendly and have knowledge on the products and baby means.

Excellent shop, not expensive at all

(Translated by Google) Garment accessories shoes (Original) احذية إكسسوارات ملابس جاهزة