2/5 Dana Basilan - A. 1 year ago on Google • 2 reviews
At
first,
I
love
the
ambiance
compared
to
the
Al
Kalidiya
Health
center
because
when
we
came
here
they
have
assisted
us
to
get
in
to
the
queue
very
easily.
The
problem
started
to
appear
when
the
male
receptionist
made
a
mistake
in
registering
my
phone
number
when
he
already
asked
twice.
So
the
doctor
who
supposed
to
call
me
for
the
screening
test
couldn't
reached
me,
luckily
I’m
with
my
fiancé
this
time
and
he’s
the
one
who
received
the
call
and
inform
that
the
doctor
was
trying
to
call
me
to
no
avail.
So,
when
we
went
to
the
blood
screening,
the
who
took
the
blood
didn’t
even
bother
to
inform
how
many
blood
they
will
take
and
how
long
would
the
test
run
before
we
receive
the
results.
We
had
to
call
the
doctor
again
to
ask
for
an
information
that
should
be
passed
through
to
patients
without
having
to
chase
them.
So
the
days
of
waiting
for
the
results
started
and
this
what
makes
me
SO
DISAPPOINTED
😔
we
received
a
message
about
out
appointment
to
get
the
results
on
a
Friday
morning.
We
received
the
message
at
10
am
stating
that
the
appointment
is
at
8.
There
is
not
AM
or
Pm
but
receiving
this
kind
or
message
at
that
certain
time
make
you
think
it
is
for
8
PM.
We
even
call
the
call
center
asking
if
we
can
reschedule
because
it’s
a
Friday
and
we
wanted
to
have
the
employee
a
less
work
on
Jumaa,
however
the
call
center
mentioned
it
is
only
possible
if
we
call
the
branch
directly,
we
called
them
no
answer
so
we
went
there
for
the
appointment
only
to
find
out
that
they
are
CLOSED
every
Friday,
which
is
understandable
but
why
did
you
even
set
out
appointment
on
FRIDAY????
So
we
got
no
choice
but
to
drive
back
home
which
by
the
way
took
20-25
mins
drive,as
we
don’t
live
near
to
this
center.
So
come
monday,
we
went
there
after
work
to
find
out
what
had
happened.
When
we
reach
they
said
that
the
doctors
left
already
so
we
can’t
get
the
results.
My
fiancé
specifically
asked
the
male
receptionist
as
he
is
alone
by
that
time
if
he
can
get
it
in
the
morning
along,
as
I
have
work
and
can’t
skip
due
to
commitment.
Now
Tuesday
morning
came
when
my
then
fiancé
which
is
not
my
Husband
Alhumdullilah
went
there
and
they
were
refusing
to
give
him
the
results
because
I
was
not
with
him.
He
said
that
the
male
receptionist
which
surprisingly
not
in
at
that
money
told
him
he
will
get
the
results
even
if
i’m
not
with
him.
So
the
other
receptionist
said
no
the
doctor
wouldn’t
allowed
blah
blah
blah…
He
then
called
me
telling
me
what’s
happening
so
I
said,
no
you
wont
leave
that
place
until
you
get
the
result
as
they
promised.
So
he
asked
them
again,
which
the
receptionist
said
to
ask
the
doctor,
he
went
and
ask
the
doctor
but
she
said
I
really
must
be
with
him.
He
went
back
to
them
to
complaint
about
their
poor
service
and
the
mistakes
they
have
given
us(wrong
appointment
and
wrong
information)
he
then
obviously
raised
his
voice
due
to
this
bad
experience
and
surprisingly
another
local
lady
agreed
on
him
at
that
point
as
she
herself
is
experiencing
the
poor
service
at
this
center,
only
then
he
allowed
him
to
get
the
results.
Alhumdullilah
for
this
center
as
we
were
able
to
complete
the
marriage
requirements
and
we
are
now
married,
however
you
guys
really
need
to
step
up
your
customer
service
skills.
Get
proper
customer
service
training,
or
get
someone
(not
local,not
arab)
to
be
in
the
reception
to
cater
none
local
and
arab
customer
as
i’ve
seen
numbers
of
customer
too
on
different
race.
This
is
to
match
your
customers
profile
for
the
betterment
of
your
service.
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