I faced a very bad experience today. I rushed my daughter to the hospital around 7.30pm with high fever. I had to wait for almost 2.5 hours for consultation and another 30 minutes at the pharmacy. To be honest it was so frustrating and unacceptable to be waiting that long with 2 kids. Very bad in servicing patients. I will not recommend this hospital to anyone rushing for emergency. Please improve your service for better treatment of patients. Please ensure to satisfy the patients needs and requirements.

One of the worst service ever! you wont get any help no nurses guide you properly you dont see security around , if you have appointment at 9 you will finish in 3hrs horrible , and the reception are are empty the nurses keep roaming around and you have to stand nearly an hour just to wait for them to ask a question. as shown in the picture thats the reception nobody is on theyrs seats how unprofessional

Excellent facility, new medical equipment but poor communication and care from medical and admin staff. we are not able to reach the doctor who suppose to do operation for my child. we booked appointment and waited more than one month because doctor is on vacation. they called us one week before the operation date to agree the operation price which was very expensive and more than what the doctor told us. we asked to connect us to the doctor but they said it is not possible. Operation appointment canceled!!! after we have spent a lot of money to attend their requests to do many tests for my child and done many paid visits they are not able to let us talk to the doctor to clarify the operation procedure and costs. we have spent many months with them and till today my child have problem. such facility dedicated to children should give more customer care rather than thinking on business income only. we will have to go to another doctor and have new challenge and pay again. Medical care still need more improvement. it is not only about having latest expensive medical equipment rather than having passionate and dedicated medical team who CARES about patients.

Lot of time is consumed in the registration and hospital insurance team take too much time to send the request to Patient insurance. It can be make faster so that patient gets good service in terms of registration/ insurance and no waiting time. This is best facility but same time best service is required. Hope someone read this and understand and implement.

My daughter got admitted to this Hospital through Emergency, and our overall experience starting from the Reception, Examination room, Admission room, the Doctors and Nurses, treatments with the routine checkups and housekeeping are exceptional. Our baby got discharged on the 4th day after full recovery, and we are so happy with the professional services Al Jalila Hospital offered to us. Keep up the great work by keeping the future of this generation healthy!

Very bad waiting in emergency to get atreatment for my 5months baby very high fevor . Is it resanable to wait 1:45 to see emergency dr?!?! That because they have one doctor only on duty .. Kids cant stand to deal with fevor .but this hospital ignores the basic humen to children by providing very low care which is running against their vision and slogen I need this complain to reach decision makers to stop this carless care

Here I will very objective to leave my comments: the hospital has beautiful facility and location, but the Dr. and service is really really poor. Recently my experience happened because I have two son all catches flue in deferent time to visit the hospital. But both are bad experience. 1. The Dr. there careless the patients to charting with local customer for more than 45 mins to let other patients waiting at queue. 2. Without patients approval to do any test. 3.change appointment without any reasons 4. Test result after a week no one to update. Overall my experience the hospital just has a good name to cheat patients to visit. Not responsible to patients at all. Just be careful your choice

Dr Naseema in emergency ward. I took my child to emergency and my bad luck she was the dr that day on duty. I explained to her my child has high fever from past two days and it’s continuous. She came like she did a favor on me checked the child in less than 3 minutes and said it’s unspecified virus there are so many kinds of virus when I tried to discuss with her she showed me that she is busy and cut me out and left. My child continued with fever bcuz she didn’t do any investigation knowing that his fever is 40. And said it’s fine just viral the next day when I took my child to latifa hospital the pediatrician immediately did his blood test and find out that his crp is dangerously high and he needs to be admitted for further investigation. My child’s crp was 112. This dr without doing any investigation send my child home saying it’s viral a 1.5 year old with an infection of 112. Worst doctor . Shame on her! Never take your child to her. The hospital should take an action how can you say it’s viral without any investigation. Worst doctor ever. Dr Naseema.

(Translated by Google) I don’t know what to write, but as a pediatric hospital there must be greater caution and greater accuracy. The emergency department is both training and experiments for pediatric nurses. Next, I know that no catheter can be done by anyone but a doctor at Al Jalila Hospital, a normal nurse who works the catheter even if she is a beginner The duty doctor in the emergency department is normal, he suddenly leaves you under the pretext of the end of work without any notification, I mean, suddenly, the change of the doctor will meet, and you have to explain your child's condition again to the new doctor. Regarding the radiology department, the employee in charge of the appointments is always busy with the phone and lost a week until I was able to make an appointment for my daughter. Other than that, you have to pay 3000 dirhams insurance before your child goes to the hospital, and the time you want to return the amount means it is impossible. Then the employee became with me in a small amount. They accepted the insurance, and we would deduct from the 3000 of course the amount is 700 dirhams. I objected and said, send the correspondence with the insurance. Be careful, and you will return the full amount ... !!!! I mean, I don't know what was the purpose of this movement, is it negligence or something? (Original) ما بعرف شو اكتب ولكن كمشفى أطفال يجب أن يكون هنالك حذر أكبر ودقة أكبر. قسم الطوارئ هو عبارة عن تدريب وتجارب للممرضات بالأطفال. يلي بعرفو انو القسطرة ما بيعملها غير دكتور بمشفى الجليلة عادي ممرضة تعمل القسطرة حتى ولو كانت مبتدئة الدكتور المناوب بقسم الطوارئ عادي يتركك فجأة بحجة انتهاء الدوام بدون أي اخطار يعني فجأة بتلاقي تغير الدكتور وهون لازم تعيد شرح حالة طفلك من جديد للدكتور الجديد. بالنسبة لقسم الأشعة الموظفة المسؤولة عن المواعيد دايما مشغولة بالتلفون وضليت أسبوع لحتى قدرت أخد موعد لبنتي بكل مرة كانت تقول بشيك علتأمين وبردلك لحتى اتصلت بالمشفى واتفاجأت انو موافقة التأمين موجودة. وغير هيك لازم تدفع تأمين 3000 درهم قبل دخول طفلك للمبيت بالمشفى ووقت بدك ترجع المبلغ يعني مستحيل يلي صار معي الموظف بقلي في مبلغ صغير ما قبلو التأمين ورح نخصموا من ال3000 طبعا المبلغ 700 درهم فأنا اعترضت وقلتلو ارسلي المراسلات مع التأمين وأنا بكلمهم بعد خمس دقايق بيتصل بقلي انو كلشي أوك ورح يرجعلي المبلغ كامل ...!!!! يعني ما بعرف شو كان القصد من هالحركة هل هو اهمال ولا شو.

If i can give zero stars i would! Terrible terrible service! The WORST pediatric emergency services I’ve ever seen in my life. I went in last night with a semi unconscious child (extremely high fever almost 41 degrees), we were both covered in vomit. Upon entry to the EMERGENCY room i was told to register the child and that the expected wait time is ONE HOUR TO AN HOUR AND A HALF!!!!!!!!!!!!!!! According to the gentleman at the reception, he figured they will give my daughter a painkiller while we wait almost two hours for a doctor to be available to see her?! Absolutely ridiculous and unacceptable. In addition to all of the above, he thought it is more appropriate for him to be discussing the cost of the visit and the charge to see the doctor?! Absolutely ridiculous. Will never go back there and I definitely don’t recommend it to anyone.

The hospital was a five star till 2019, after that date it became a complete disaster from the moment you step in. Nobody seems to know what direction to give you, appointment tickets are a disaster , when I was fed up with the bad service , I paid 300 Dhs online to take my Children’s medical file . They never sent it via email , as I had indicated when I paid . I called they said they don’t know how to send it and that I should go personally and promised it will be ready . When I went of course it was not ready , every person I asked didn’t know where to send me, had to wait one hour until it was ready , when I arrived to the new clinic I realized they didn’t even put the whole medical file (imaging) ….very VERY disappointed , the hospital truly doesn’t align with Dubai’s visionaries .

The hospital overall is good but the waiting time which take around 3 hours is not bearable, I would expect from the emergency to be more efficient with addressing patients, I am writing this message and I am still seated which means I will take me another 1 hour! Not to forget that my daughter is really sick and tired !! I wish they work on something to reduce the 3 hours waiting time in the emergency ! As well as I wish that they work on enhancing the waiting area as it is really small and the people are seated next to each other, I can step in with a flue and step out with a new virus from other people.

Very delay in emergency you need 2 to 1.30 hours to see a doctor ...very bad serving during emergencies.. even in normal days not weekend ???

I took my daughter because she had fever, they said they needed to run some tests, that most likely was a viral infection so nothing to worry. They did the tests, charge me over 2500 aed and send me home with zimax antibiotic for 5 days. The day after they call me and told me I need to go urgently because my daughter has an infection in the blood and it’s very dangerous. So I ran to hospital and they told me that before they could do anything I needed to provide a deposit of 15,000 aed to do the tests again and admit her. I pay and then they perform the same tests again and an extra covid test (even i arrived with one of 48hrs negative) and send her to a room. After 2 days there with my daughter being good with almost no fever and antibiotics, eating by herself and playing perfectly they said that it was a mistake, that the nurses contaminated the sample and it was just a mild viral infection so I could go home and just take augmenting for 5 more days. I went to check the payment and it was 10,000 aed and they were charging me again all the tests even the ones they perform wrong. It was a complete case of malpractice and I went to talk to management next morning. They said they will revise and call me back. They haven’t call me back, they still ow me money and they didn’t discount so far anything for their mistakes. Extremely bad experience.

For emergency no more latifa hospital on ly Jalila speciality hospitals For children's care unit. Jalila hospital one of the best hospital for children's in Dubai That's why I give 5 star 🌟 🌟 🌟 🌟 🌟 Thank you Jalila speciality hospital.

I faced a very bad experience today. I rushed my daughter to the hospital around 3.15AM for Vomiting & Diarrhea. I had to wait for almost 2.5 hours for consultation, Hence couldn't consult the doctor in anyways. Clinic staff are also very impolite & discourteous, will not recommend this hospital to anyone rushing for emergency as there is no quick emergency response. Please improve your customer service for better treatment of patient needs and requirements.

Staff is not helpful at all. Rigid and not patient centric. Update: I am talking about reception staff. Pharmacy staff is amazing and security guys are helpful

Such an amazing facility and the potential to grow far beyond. The vision is to make it an international facility to treat patient from all over the GCC and from other countries as well. Very professional and dedicated staff who does not shy away from going extra mile to make sure the patients get their right treatment and best possible care. The facility is growing as it is only 2 years old at the moment but they have already achieved so much already.

Dear parent don't waste your time not your children, at this place they don't deserve even 1 start, didn't even get the chance my son to be seen, after calling so many times sending mails and requests for an appointment with neurodevelopmental specialist they only said the concerning department will get in contact, and so and so for months and months. They believe is charity, I guess. Impressive facilities only to keep their staff entertained drinking tea and on their phones. Well done Al Jalila, keep on going, one day it will reach the bottom of the pocket.

They have facilities, resources but managnent need improvment.

I have visited pulmonary clinic for the first time for my son treatment, The hospital was very clean, reception staff she was alone and was friendly and provided the main information that we require, the pulmonary clinic doctors and team was very good ( Dr. Fatima & AbdulRahman ) provided details of health information and feedback. I appreciate that Dr. Fatima she gave well enough time to discuss the health related issues and care procedures for my son..(thanks) Thanks to everyone

We have been going to this hospital for 2 years and the pharmacy has the worst service consistently every time we have to go. You will wait at least an hour to be serviced and then they will say they don’t see approvals from insurance, and then you chase the insurance to hear the medication was already approved. They never answer the telephone; they don’t respond even after they colleagues email them to follow-up, and the only time we get the medication is after multiple attempts or involving the Manager. They really need to evaluate their systems and people in place in the pharmacy. I would avoid this pharmacy if you need to receive routine medications from them. We are finally leaving this hospital, though my daughter’s physician is amazing, all because of the painful experiences dealing with their pharmacy. I wouldn’t even give them 1 star. I would give them a 1/4 star.

Brilliant facility but a huge gap in communication. I Visited the hospital 4 weeks back for my son's checkup and the doctor suggested urine and blood tests. We did those test the same time and once we done the Nurse asks us to leave. Before leaving i asked the Nurse that when do expect the result- she said the doctor himself will call you. We left the hospital and was waiting for the call, i got no calls neither an sms about the reports. I followed up after two weeks and raised my concern to the call center team. they got back to me that the doctor will call you. Now after all after 4 weeks in total i am still waiting for my kids results to be discussed with me. i did call today to ask again and the call center spoke to the doctor and informed me again to wait for doctor call. God know how long i should be waiting.

Impressive looking facility but frankly let down by the extremely poor administrative services. Extremely efficient when it comes to collecting money upfront for consultations and scans though. If only they gave patient-centric communication as much attention as they give billing. Scheduling appointments are just complete nightmares, not something a parent should really have to focus on and continuously chase up on. Hardly any way to reach anybody except the hotline which is very good at picking up the phone but not good at getting you any answers, messages passed repeatedly through the hotline get lost in translation. Resorted to having to head to each department in person and demand to see the Doctors in person who end up making their own appointments. Maybe Doctors are really as good as word has it out in the market given their global experience but I honestly would not recommend this hospital to anyone. The hospital is so horribly run that it does not give me assurance in its care for my child. Shout out to the utterly useless happiness counter set up at the entrance of the hospital. They can’t help with any queries at all, they don’t even try, just directs you to join the long queue at registration.

A very nice building nice atmosphere but very very very very slow took us time just to register then the waiting time to see the doctor took us MORE than an hour even though no one was before us they said system was down their service is the slowest i have ever seen

The worst hospital i ever experience in my whole life. We always facing delay of receiving our daughter control medication. The communication between the doctors and the pharmacy is very low. When i ever call the call center to follow up with regards my daughter medicine , they always told me the pharmacy will call you to collect the medicine then we don’t receive any calls . They don’t even think how risky when suddenly your son/ daughter stop taking the medication. 👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻

Today, I took my four-month-old baby to this hospital. They directed us to the emergency department. but my baby did not have an emergency problem, it was a simple cold. After waiting for an hour and paying an exorbitant fee of 450 dirhams🤕, the doctor came with two students and . He behaves like a laboratory rat, as if there is more of a classroom than an emergency room, and that student almost threw my baby out of bed😱. It is terrible 😤 that such a specialized hospital for newborns has such incompetent staff and the costs are unaccountably high without providing proper services. I will not never go there and I am complaining about the hospital with excessive costs 😡

Not good at all if somebody really want good hospital for kids MEDCARE Womens Childrens.

Doctors are good but insurance and reservations people are a big mess.

Horrible experience! Do not waste your time with them!

Total Rip off.. Not Professional Staff. They are their just to Steal your Money. Took My Son today they wanted to do unnecessary Tests. First quote me 1400 with Consultation than when Payment came Reciption is Like 1834.90. In Emergency Section. We had to Cancel his Tests.

During heart surgery, the cardiologist ruptured tricuspid valve of my six months old daughter and they don't have courtesy and moral courage to accept their fault. This is a permanent damage which she has to carry for her entire life unless she undergoes for one more surgery which is not advisable. To keep her heart in a stable condition, she will be on medicines for her entire life. I must say this is a great facility built by Dubai Government, hats off to ruler of Dubai but unfortunately full of incompetent doctors.

Treatment was good. Doctors and staff did their job well. Only concern is pharmacy team is not at all attending the phone call, so each time we have to come to the hospital even to know medicine is available or not. Kindly look into the matter , so that we can avoid coming to the pharmacy often.

Past two years my daughter had the pleasure of being seen by Dr. Anjan and his team and I must say, he is an exceptional doctor. From my first encounter with him,I was impressed by his genuine interest in my daughter’s well-being. I felt that he listened to our concerns and took the time to answer all of our questions. He is knowledgeable, thorough, and precise in his examination, diagnosis, and treatment. I am glad to say that I got the correct diagnosis because of his attention to detail. Overall, I highly recommend Dr. Anjan to anyone looking for a competent and caring Kids Hematology Specialist. He truly embodies what a great doctor should be, and I am grateful for his help and expertise.

Worst experience faced at Al Jalila Hospital. Would never advise any parent this hospital. They will simply ask you to visit emergency ward with your child, even if there is no need for it and charge 450aed without providing any service in the name of emergency ward fee. Customer Care department is on next level of unprofessionalism, neither they will take up calls nor will revert over mails. It's better to go to some private hospitals or even to some small private clinics at least people will get service. Here hospital is just charging charging and charging.

1st time to visit the hospital Nurse have no paper to right and she writing on tissue paper And we wait long time because system not working

I have an appointments at the physiotherapy for my daughter and I called the receptionist to inform that I'll be arriving late due to traffic and they told me it's ok And once I'm there the receptionist refuse to give me the session and told me to reschedule the appointment in a very bad and poor manners, Though the hospital always keep me waiting every time I come to the hospital for 1 to 2 hours and I never complain about Unfortunately there is no consideration and no flexibility with dealing with the patient

The best children's hospital in the UAE. New and modern with all kinds of facilities.

(Translated by Google) People who landed 5 stars because it is luxurious and large and there are games rooms tell you your children Mo Raihin Hotel and the most important thing medical competence and administrative organization and properties are missing in the hospital. In two words the hospital is a collection of mistakes and repeated failures on several levels, my experience in it was the worst experience ever. The first and last visit, God willing. The great misfortune is sent by a doctor and the day of the medical procedure is settled by a completely different physician. Very commercial. People to Hattin 5 stars and clear pictures that they are propaganda and you are going to treat your child and not damaged the hospital and imagine Pella and pictures of camera Mo Mobile Masha Allah The biggest evidence what one reviews comments and communicates with the author if it is negative (Original) الناس الي حطت ٥ نجوم لأنه فخم و كبير و فيه غرف ألعاب أقولكم أولادكم مو رايحين فندق وأهم شي الكفائة الطبية و التنظيم الإداري و الخاصيتين مفقودين بالمستشفى. بكلمتين المستشفى عبارة عن مجموعة أخطاء و فشل متكرر على عدة أصعدة،تجربتي فيه كانت أسوء تجربة على الإطلاق.أول و آخر زيارة انشاء الله. المصيبه العظمى يبعثولك طبيب و يوم يجي وقت الإجراء الطبي يسويه طبيب ثاني مختلف تماما .الأطباء نصهم متدربين طبيب مخدر ريحة العرق عنده تخدر بروحها.عدم الحرفية.بنتي عذبوها و طلعوها بدون حتى ما يعطوها أدوية لأني رفضت أخليها فأر تجارب عندهم. Very commercial. الناس الي حاطين ٥ نجوم و صور واضح انهم للدعايه ولا انت رايح تعالج طفلك ولا تلف فالمستشفى و تصور ?لا و صور كميرا مو موبايل ماشاء الله اكبر دليل ما أحد يراجع التعليقات و يتواصل مع صاحبه لو كان سلبي

Attended the Al Jalila Children’s Fitness District event . Wonderful organized event with many activities for kids and adults .

(Translated by Google) Bad as far as I want, I went to meet them when they had an appointment at any doctor and they replied that they did not have this specialty and the last time I contacted them, they told me, give us your number, and we will continue with you. (Praise be to God in private hospitals in the country) (Original) سيئ لأبعد الحدود كذا مرا تواصلت معاهم عشان أخذ موعد عند اي دكتور و يردون علي ان ما عندهم هذا التخصص و آخر مرا اتصلت فيهم قالو لي عطنا رقمك و نحن بنتواصل معاك بنجوف اذا الدكتورة بتجوفك أو لا ... ( الحمد الله انه في مستشفيات خاصه في البلاد )

Waiting time for Medicean, and insurance approval after doctors visit takes for ever .

Good hospital, good doctors, but too slow.. Either they don't have enough employee or they are too much slow in work. This is my 2nd review and posting it in 22/07/2021 They take veryyyyy long time even though they don’t have a lot of patients… they are not busy as other hospitals.. but took literally ONE HOUR to see a dr. I believe this is my last time to visit this emergency. للاسف ما في تطوّر

WORST HOSPITAL EVER !! Brought my son here for surgery they gave us hell with booking the surgery they missed a few tests they over charged us on the bill very very unprofessional and no one wants to help even the own staff / nurses said the hospital is no good , they don’t care about children only money

Dont trust this hospital! They are not reliable!!

horrible communication..

Worst follow up service , I don’t think they care about children they never call you back , my son was there four days ago an we still waiting for them to call me back for a referral , they told me he needs to see there dental clinic for surgery but then today when I called they told me it’s been closed since March last year , clearly they don’t train there staff or give the drs training We don’t know what to do anymore , we are expats living in Dubai an we were told it’s not a good hospital from the locals we still disregarded what they told us but now we understand why they say that this actually proves it’s not a good hospital Took my son three months ago they never called back we had to chase it up and even the dr said I had questioned marked your sons papers for a follow up did any one call you we said no we had to call An now this again Would not go back there anymore , we even had to pay a premium to have the hospital listed for our insurance now it’s a waste

Our son was sick during our visit to Dubai and we had a wonderful experience here. The doctor was wonderful. She was very professional with us and silly/fun with our son. She won his trust in seconds and was able to diagnose the issue quickly. Also, it's worth noting, it's a beautiful facility.

We went there with one of our children late at night due to an potential emergency and were very impressed how fast we could see a doctor. Took not longer than 10 minutes. The staff was friendly and helpful too. The price for going there was reasonable as well (about 400 AED). So a big thank you to the hospital staff, the government and people of Dubai.

I want to give Dr. Anjan a well-deserved 5-star rating! After reading recent Google reviews, I wanted to take this opportunity to express my heartfelt gratitude once again for the exceptional care you provided to my son back in 2014. Your accurate diagnosis and treatment made a profound difference in our lives, and the memory of your kindness and expertise has stayed with me all these years. Your willingness to answer my questions and provide explanations when I reached out earlier this year is a testament to your dedication to your patients. Thank you for being an outstanding doctor and a kind-hearted individual. Wishing you all the best in everything you do. Thank you once again for everything.

Clinics are only open 4 days a week for couple of hours in the morning which is during parent working hours and school timing which doesnt make sense. Such a big hospital and there are no evening clinics. Staff are not friendly and most of the counters are empty so good luck waiting for insurance approval and stuff.

During a visit to your hospital, we mistakenly arrived at the wrong hospital due to a misunderstanding with Google Maps. However, our situation was not handled well. Despite seeking immediate attention for my sister's first-degree burns, no one redirected us or offered assistance. The doctor we encountered seemed dismissive of her pain and asked her to take and apply Mibo ointment!!!!.. We sought treatment elsewhere and received prompt care. I urge you to improve the response of your emergency room, ensuring patients are guided appropriately and shown compassion regardless of their condition. It is essential to implement a more effective communication system to provide necessary care in distressing situations.

The worst nurses never risk your child’s life

Worst experience ever , Place look very WOOW But services , communication , timing , staff , coordination , Pharmacy very very very poor

Such an iconic children hospital facility, I never seen this place to be crowded... it seems it is planned to cater for future demands too... emergency staff are extremely friendly and helpful, in emergency you will find two places with kids toys and playgrounds, it helps kids get distracted from the pain.... There’s also a cafe and kids store (toys r us).

Good Nice friendly staff

A very excellent children's hospital with a resposible and soooo kind personels Specially thankfull to Dr Mohamed Ali Saril

Thank you Al jalila hospital for saving the eye of my child. Thanks to Dr irfan khan. After a long struggle and multiple surgeries you made sure she gets better. Fouzia means everything to us. we don't have words to thank you enough

Was there this morning to meet a doctor. The security guard at the main reception is the most illmannered person I have ever seen. Very bad attitude. Was acting like I am doing something illegal by going to the hospital. Had to call the nice doctor to the reception to get past her. Should be changed and better training is needed by the hospital for their staff

Very bad customer service! They started the number system to improve the quality but they do not follow it. I asked to file a complaint access they did not explain or apologize. With that said, They have very good doctors

They weren't able to put appointment to my kid assesment because the clinic is fully booked forever!!!! What kind of answer is thisss ?whaaaaatttt!!!! I really got upsit !

The worst pharmacy I have ever seen. I gave 1 star only for the pharmacy and Rehabilitation dept (appointment staff). Although the doctor and nurses are great. If you don't call or come back to the pharmacy for your medicines, then they will not follow it up. The pharmacy staffs are so careless, especially the 2 ladies. I wish I can take my medicines elsewhere and never get involved with them.

Over all I’m not recommending anyone to take their children there

Very bad service and communication. The surgical management team is not responding and the admission office never answers the call.

Worst pharmacy service ever. If you have insurance, take your medicine from any pharmacy outside specially if it is normal medicine. Not worth waiting for an hour.

Such terrible HR and non skilled interviewers , soo basic to say the least No courtesy whatsoever !!

(Translated by Google) Unfortunately, they never answer calls, and everyone says the second person's right, and they never answer calls. Why don't they answer? Do you need to hire people to answer calls? (Original) مع الاسف انه ما يردون على المكالمات ابدا و كل شخص يقول حق الشخص الثاني و ابدا ما يردون يتصلون ليش ما يردون ؟ هل تحتاجون توظفون ناس ترد على المكالمات ؟

(Translated by Google) The worst experience and waste of time in this hospital unfortunately Coldness and abuse in dealing with the child’s case and bad experience. I do not recommend it because it is a waste of time and it is not clear in the diagnosis and in the rights of the patient. There is no clear interest in the case and its follow-up by doctors .. The doctor speaks more than he does I never recommend it from my personal experience 👎🏻 (Original) أسوء تجربة وضياع للوقت في هذا المشفى للأسف برود وسوء في التعامل مع حالة الطفلة وخبرة سيئة لا أنصح به لأنه ضياع للوقت وغير واضحين في التشخيص وفي حقوق المريض لايوجد أهتمام واضح للحالة ومتابعتها من قبل الدكاترة.. الدكتور يتكلم أكثر مما يفعل لا أنصح به ابدا من خلال تجربتي الشخصية 👎🏻

(Translated by Google) I didn’t like them first, the registration lasted 15 minutes, and after the doctor did not tell us, I had to go to the pharmacy and hope for two, and then the pharmacy, and a hand being late for one medicine, and the service is zero on the north. (Original) ماحبيت خدهم اولا التسجيل اخرونا ١٥ دقيقة وعقب الدكتور ما خبرنا لازم انروح الصيدلية وتمينا يالسين وبعدين الصيدلية وايد يتاخرون على دواء واحد والخدمة صفر على الشمال ولعلمكم مب اول مرة ازورهم كل مرة في تأخير في الإجراءات

One of the best children's specialty hospitals in UAE. From the reception to dr consultation and to pharmacy was a excellent experience for us. They have most of the Paediatrics specialists doctors there. Hospital was quite , calm and in a easily locatable place( just beside the Latifa Hospital). I never sat with any other doctors such a long time. They have asked everything they wanted to know about our child and his disease. I recommend this hospital.

We just realized the Al Jalila Children's Speciality Hospital exists although it has been there for a few years now, the Hospital looks advanced and the staff are nice, we where there to see a pediatric Nephrologist who was great. I felt that dressing the security staff with costumes that look fun for children was very nice, their ambulances are also designed to suit the taste of kids whcih is very nice as well. 2 points I felt need improving were that too many ceiling lights weren't working which gave a bit of a bit of a dull ambience especially in the main waiting area by the reception and secondly the admin staff came across as a bit bored.

Firstly, Very poor customer service and unprofessional people assisting on the call center. They don’t know how to coordinate patients and never follow or update the customers. So difficult to reach the team who deal with feedbacks and suggestions. I feel some doctors are so arrogant and don’t really willing to help you with booking an appointment with them. Even Aster clinic is providing better services then Al Jalila hospital and follow up your request all the time andy if they don’t have some facilities they always inform you. Please do not waste your time and your money there.

Not organized as they missed my turn 5 times. Not enought doctors. Writing a prescription takes 45 mins ? And dr wasnt checking my son or listening to me properly ! Horrible experience

Very slow in servicing patients. Fast track is slow here.It takes 2 to 3 hrs atleast to see a Dr in fast track. Only total 3 Dr's on duty in the emergency. And 1 Dr in the fast track. Very pathetic condition. If you want timely treatment, better go for other hospitals.

Consultant charges are 600 dhs whereas in private hospitals it is 450 dhs

We had a circumcision surgery for our son at surgery clinic. Everyone there is attentive and very nice, they know their job, they are very patient and positive. The ones who dont know their job is the front (main) reception when you enter the hospital. Our appointment was at 10am, we reached hospital at 9.30am and stayed waiting on reception for 30 minutes even they had only one customer to handle. They saw us standing with baby and none of them asked if we need help, none of them smiled, at the end when my husband approached by himself they were lazy to answer. They need a special training for customer service or they should change their job because its ruining the picture of the hospital from the start. This never happened to me in any other hospital.

Amazing experience, amazing staff and doctors. I had a small surgical procedure done for my 6 years Old girl. It was a pleasant and easy experience although I was a bit worried because of negative reviews here. Right from the receptionists to the doctors and specially the surgeon who was a Pakistani guy (unfortunately didn't remember his name) were all wonderful. Keep it up. Love you all, love Dubai, Love UAE

In this Hospital you will see not only doctors or only nurses.. They are a Real family members of yours . I have an Experience their that i will not forget forever for me and my wife and my 3 months baby who hs arrived to emergency department. The way they helped us was amazing, fantastic.. From nurses to doctors i felt safe and like i am at home.. I would like to thank aljalela Hospital and all the staff there.. Specailly miss GAIL ALexander. Neurology clinical nurse Specialist. There are no words to describe her humbleness.. Her respect.. Her attitude. She is amazing in her job..truly i am writing this and my tears is full of my eyes.. I cant describe more about how she helped me and my son. I wish her all successful journey in her life.. To the mother and sister and nurse GAil thank you so much for being there. And thanks to aljalela Hospital management who hired such a great and faithful people like GAIL..

My newborn 2 weeks old, I took him there for yeast infection, the doctor told me they need blood samples and need to stay 3 hours, after half hour two nurses came to take blood sample and they had no experience with babies and they were bending babies ankle very hard, made by baby cry for almost 20 minutes, they only removed drop of blood. They insisted to take three containers blood. I had to cancel the treatment. Alhamadullah I took my baby to nad al hamar clinic and only 20 minutes checking no blood sample and no 3 hours waiting. I hope the authorities re exam the medical staff.

Our baby has been admitted in this hospital already 2 months and still we are half way, of course arriving in this kind of hospitals is always not a good moment in life, we felt lost and with very less hopes but then the kindness and knowledge of Dr Anjan from Oncology , since the first moment he met us , made our hopes more stronger, he always spends long time with us to make sure the parents understand what is going on, what will be the process and the protocol, even if he is very busy he will still seat with you for nearly one hour to explain, give moral support and his positively made us feeling that we been in the best hands in Dubai. We believe that at the end of this very difficult path in life for our family all will be good and we can all forget about this. Thanks again Dr Anjan and colleagues and all the team in general for the hard work and to make a family hoping again for the best future of their baby.

Great hospital with great team and facilities

Excellent hosputal

It is an amazing experience to be in that hospital

Giving it 3 stars due to misleading information on the website as it is mentioned there that AJCH is specialized in Fetal MRI, while when I called to book an appointment they replied that they don't do it. Besides, the hospital is very good and the doctors I have interacted I found them excellent.

Nz

It is recommended for you to change your business to supermarket. Your management skills is even not sufficiently to carry out similar jobs.

(Translated by Google) A modern, clean, and beautiful building .. But unfortunately my experience was bad during my visit to the emergency department on the day of Eid .. The style of some employees is inappropriate in this beautiful edifice .. Procedures for dealing with the situation took much more time .. Some gulls or one of the doctors was With a rough manner of dealing .. Very expensive for those who do not have insurance even for the emergency department .. The first visit and the last visit, God willing .. (Original) مبنى حديث ونظيف وجميل.. لكن مع الأسف تجربتي كانت سيئة من خلال زيارتي لقسم الطوارئ في يوم العيد.. اسلوب بعض الموظفين غير لائق بهذا الصرح الجميل.. إجراءات التعامل مع الحالة أخذ وقت أكثر من اللازم بكثير .. بعض النيرسات او إحدى الطبيبات كانت ذات أسلوب فظ في التعامل.. غااالي جدا لمن ليس لديه تأمين حتى قسم الطوارئ.. أول زيارة وآخر زيارة إن شاء الله..

(Translated by Google) I recommend this hospital, which has the most qualified doctors, such as Professor Walid bin Hamour, the doctor who treated my son, who the doctors were unable to treat. (Original) انا اوصي بهذا المستشفى الذي به اكفأ الأطباء مثل البروفيسور طبيب وليد بن حمور الذي عالج ابني الذي عجز الأطباء على علاجه أسأل الله العلي القدير أن يمتعه بالصحة والعافية وان يوفقه لما فيه الخير لجميع الناس والله العظيم لم أرى مثل هذا الطبيب في حياتي ونعم الطبيب الله يوفقه

My baby stayed in nicu in al jalila hospital for 20 days. Now my baby is 6 months and we follow up with cardiology doctor in al jalila because she need heart surgery. Only thing I can say is this hospital is really amazing. All the doctors and staff are very nice. I was thinking to bring my baby to my own country for the surgery but after seeing al jalila I changed my idea. I feel totally comfortable about their decisions

(Translated by Google) Excellent frankness especially the heart doctor (Original) ممتازين صراحه خاصة دكتارة القلب

Most advanced and first children’s hospital in the United Arab Emirates. The state of the art medical facility was created under the directives of His Highness Sheikh Mohammed Bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE, and Ruler of Dubai, to affirm his belief that all children should have an equal opportunity for success in life, and the treatment of children suffering from illness or disease should not be subject to geographical chance. The vision of His Highness is to have Al Jalila Children’s as one among the top ten paediatric hospitals in the world. Inaugurated on November 1, 2016, Al Jalila Children’s is an ultramodern hospital that aims to be the driving force behind the tertiary and quaternary care facility in the region. Our world-class teams of highly qualified medical and clinical experts are setting new standards for healthcare excellence on a local and regional level. The hospital is a place where SMART technology and design converge to enhance patient care and outcomes. It hosts the first robotic pharmacy in Dubai, and a fully automated laboratory. The hospital also aims to foster clinical innovations, astute learning and development programmes and cutting-edge research facilities. Al Jalila Children’s comprises 200 beds in a child and family friendly environment.

(Translated by Google) Specialized pediatric hospital Specialized pediatric hospital (Original) Specialized pediatric hospital مستشفى تخصصي للأطفال

Best service and very efficient.

Very nice, child friendly hospital

(Translated by Google) May God reward you for all good to serve the community (Original) الله يوققكم على كل خير لخدمة المجتمع

Great infrastructure, pleasant junior drs esp like to thank DR Juhi Pédiatric residant

Amazing physician Dr Nandu Peads Endocrinologist. Solid background gets to the root of the issue. Everything was pleasant. The place needs some considerable improvement in signage across the premises. Pleasant and careful lab and front office staff.

(Translated by Google) My experience in it is long Shui 3 months with my child patient attention Hlomomasthp hospital and doctors MachaAllah them and thank Dr. Rupertrogh heart of children and Dr. Munirah and thank the doctor for his good treatment and understanding of the times of the nerve and smart deserves the word Dictorbjd and advise everyone to trust a wonderful hospital and the most beautiful (Original) تجربتي فيه طويله شوي 3 شهورمع طفلي المريض اهتمامهم حلوومستشفى راقي ودكاتره ماشاءالله عليهم واشكرالدكتور روبيرتوجراح قلب الاطفال والدكتوره منيره واشكرالدكتوراحمددانه على حسن تعامله وتفهمه الاوقات العصيبه وذكائه يستحق كلمة دكتوربجد وانصح الجميع بالوثوق فيه مستشفى رائع ونضام اروع?

good service

(Translated by Google) A wonderful and upscale hospital and its doctors are excellent, but the drawback is in the delay delay. I hope to provide the emergency with more doctors (Original) مستشفى رائع وراقي ودكاترته ممتازيين ولكن العيب في الطوارئ التأخير،اتمنى تزويد الطوارئ بدكاتره اكثر

(Translated by Google) Excellent, but just a little crowd (Original) ممتاز بس زحمه شوي

Based on two visits, I would rate this hospital as mediocre. While the nurses and doctors are friendly and professional, the support staff was rather rude (e.g. “why did you forget your medical card!?”) and the wait time is long. A plus is that the basic medical services are cheaper than other hospitals. However, my biggest complaint is the layout, which is a disaster. Both times I got lost trying to find the Emergency Room (the original Emergency Entrance has a Closed sign and one must now enter through the Ambulance Parking). I strongly recommend improved signage (e.g. big red sign with EMERGENCY ENTRANCE) as a first step to improvement.

My experience in this hospital was amazing, especially my experience with Dr.Nando and Dr.Ilham. Both doctors were really patient and treated us with respect and politeness. Dr Nando is doctor with good knowledge he reassured me about my child and calmed me down. Both doctors answered our questions with patience, and what’s important to me is that they were kind and playful with my child making my child feel comfortable. The hospital decorations were really appealing to my child. Overall the experience was good

مستشفى أطفال متخصص ممتاز للمراجعات

المستشفى جيد جداً، لكن مستشفى بالكامل يشتغل على ثلاث كاونترات، شيء محزن جداً

Witting time to long but is good hospital for children

Unfortunately it was very disappointing visit and unprofessional staff

(Translated by Google) One of the worst hospitals in the country.. The patient himself must follow up on his appointments, the insurance department, and other other things.. The organization has them in line. And the case management department. I expect that if they paralyze it, it will be better.. It took 3 hours. I try to communicate and they have no response. And the complaints department, we must complain about them afterwards, because they are like the rest of the departments In short, Jalila Hospital is the worst hospital one can go to. Advice: Find another place where you treat your children, where the stipends they get from patients and the service they have is below zero. (Original) من اسواء مستشفيات الدولة.. المريض نفسه لازم يلاحق مواعيده و قسم التامين و غيره من الاشياء الثانيه.. التنظيم عندهم صصصفففرررر.. و قسم case management اتوقع اذا يشلونه يكون افضل.. صارلي ٣ ساعات احاول اتواصل وياهم ما في اي رد و قسم الشكاوي لازم نشتكي عليهم بعد لان مثلهم مثل باقي الاقسام بالمختصر المفيد مستشفى جليله اسوء مستشفى ممكن الواحد يروح له.. نصيحة دوروا على مكان ثاني تعالجون عيالكم فيه حسافة البيزات الي يحصلونها من المرضى و الخدمة عندهم تحت الصفر

Went for the COVID-19 vaccination here. Everything was well organized.

(Translated by Google) Excellent hospital (Original) مستشفى ممتاز

One of the best children hospital in Dubai

this hospital is the best for you i promise, if your a teen who needs a good stable hospital/clinic to not go from place to place come to jalila, the doctors are so sweet and are really caring and i had an amazing experience coming here! a big thanks to nurse shera she’s an angel and has been a big help in my recovery, thank you to the mental health and dietician team too <3

Great place

(Translated by Google) Excellent services (Original) خدمات ممتازه

It's a private hospital (not gov.), even the emergency dept. It's more expensive than Saudi Germany hospital as the consultation payment for the emergency is 650aed as per the reciption.

We hope the administration or one of the officials will consider people's requests and improve the service provided. Coordination between departments in the hospital, and choose staff who have experience in the reception. Do not forget also the speed in the detection of patients, especially emergency.

Spacious modern children's hospital. Can become state of the art specialty hospital with more investment.

Only hyped with social media and radio ads however the worst every place to take your child. Rude and arrogant staff at the reception and customer service and to make things worse the Doctor was a quack. Saw Dr. Thaer Hamr how was treating a 4 year old with no empathy and was extremely rough. He was in a hurry to give her a strong medication for Gastroenteric which if did not work in 30 minutes wanted us to admit the child in the Emergency. There was more of a fear tactic to make money. He was easily convinced to not provide the medicine and gave us a prescription. The pharmacy was worse with them not having the required medicines and telling us that the insurance has declined the prescription - of course as the medication prescribed for not even suitable for children. Very very bad experience and a waste of 2 hours there

good hospital and doctors but really long queue for pharmacy. it can take an hour.

I love this hospital because they are saving my baby lives

My experience with Al Latifa Hospital goes a long way. My son was born here. Now Al Jalila Children's Specialty Hospital. One of the best hospital in this region. Well staffed, excellent facilities from emergency to wards- world class. Special mention to the well organized nurses and doctors working in the Emergency section. Thank you for the lovely service. God bless you all!

Unable to get appointment to see paediatrician for daughters 6 month vaccination. No appointnents for more than 6 weeks, i would like to visit here please get more drs.

it is my pleasure to visit this hospital, great infrastructure with all modern facility. one of the best hospital for children's. but pharmacy waiting time is more compare to Latifa and Dubai hospital... just to get one syrup waited for 40 mints. there is 'N' of patient in day and night only 2 or 3 counter is open. night only one person. even they have 6 counter and robotic pharmacy.. who over the managing should manage this pharmacy well. keep more staff give good service. i don't knw how this pharmacy staffs are surviving there.

The hospital is Dedicated to children all staff are very helpful

Al Jalila Children’s Specialty Hospital is a Dubai government owned hospital.It is the first and hospital in the UAE dedicated to treating children & Adolescents This hospital ordered to be built by Sheikh. Mohammed bin Rashid Al Maktoum as a gift to the children of the UAE to celebrate his daughter Al Jalila’s first birthday on 2 December 2008It is located in Oud Metha Road, Al Jaddaf, Dubai

The Security Services employed at this World Famous Prestigious Hospital has to be upgraded urgently !!! as I entered the hospital from the main entrance at 12 Noon on the 17 September 2022, a short stout nepalese lady in a security jacket without a proper uniform, no cap, jumped up and very rudely asked me, " Hey You Have Baby" I very politely replied : "yes I have a patient here but am not going upto the ward but will talk to them from the waiting area downstairs". She again very rudely replied : " This my duty". Never gave me a chance to speak up but kept on raising her voice continuously. The Ruler of Dubai maintains very high standards and his vision is the "WORLD'S BEST". I feel the hospital authorities have to intervene in recruiting personnel with a proper attitude.

The hospital is great,but i see many with low Patience in ED.i understand that our kids need urgent medical attention.but there is" triage system" means to categories ever each case from very urgent,to urgent,to stable. VERY well known system all over the world.over all im happy with their services and doctors.

Super speciality hospital, known for childrens and womens hospital, neat clean and looks like still brand new hospital...

Thanks so much for helping my baby. For us it was very good experience. Professional doctors and very caring nurses.

We took our son for fundoscopy at the ophthalmology department and we were extremely happy with the whole experience. Dr Alan Mulvihill is an exceptional professional who takes his time to explain everything and reassure you about the whole procedure , his nurse Jojo as well went above and beyond not only helping with the procedure but making sure that everything went fine once it finalized ( she stayed with me although her shift finished and provided a full assessment). The ophthalmologist lady as well was very helpful and lovely. We are really glad that we chose Al Jalila.

The hospital so beautiful and clean. The emergency was not good for the money that i bought 470 Saudi Rayal just for checking ,so so expensive,even the doctor that check my son she didn’t give me good information about my son situation.

Parking is a disaster. There is never enough. Most recently I was there on a Tuesday for a 10am appointment. I arrived 20 minutes early because I know parking is an issue. There were about 50 cars parked illegally and another 50 stopped waiting or circling the parking lot. I had to cancel a specialist appointment I’ve been waiting 7 months to secure. The doctors are great, but service is extremely slow. I will not be taking any of my children back here.

1st emergency my child got admit only for 1 day very accommodating everyone from emergency receptionist to emergency doctor and nurses kudos to nurses and doctors who checking my daughter time to time thank you so much 2nd emergency in jalila hospital I bring back my daughter again because it's same scenario she is not ok fever and cough is there so we decide to admit for how many days until she will be ok I'm so happy that all doctors and nurses monitoring my child condition just would like to thanks to this nurse Cristal who help us to let my daughter drink her milk again because from Monday to Friday my daughter she refused her milk and food thank you so much jalila children's hospital ya allah please bless the Highness Sheikh Mohammed Bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE, and Ruler of Dubai,

Went for an assessment and medical report on 04/09. Dr Suhair Abbas was very friendly and took time to explain. All the staff from reception(counter5) , nurse(sana),medical report desk and pharmacy(a male pharmacist) were very polite. Special mention reg the lady in customer happiness who took an extra effort to sort out the confusion of scanning and uploading documents. The most amazing thing was I was told I would get the report within 10 days. I received a complete report within 4 hours of my visit. Keep up the good work! I would however suggest that you have a staff dedicated just for scanning and uploading of documents to avoid any confusion

Horrible hospital keep charging money unnecessarily, nurses are not at their desks and are always roaming around, had to wait 6 hours to simply have the doctor come and told the nurses several times to call the doctor and he only came for 2 minutes, they charged 56k in two nights for one small simple and short surgery and one night in their room is 2k. way too expensive and not even proper treatment. Not recommended at all don’t go.

We rushed our daughter to Emergency last week as there's no specialty pediatric doctor in other hospital with my child condition. Excellent service and Doctors attended right away. I would like to especially Thank Mohammed at customer service for your kindness🙏God bless you more😇

We have been seeing Dr. Christos Tzivinikos (pediatric gastroenterologist) and Hesham Mostafa (dietician) and they provide genuine patient-centric care. They're knowledgeable, down-to-earth, very patient and go out of the way to respond to our queries and concerns. I highly recommend them.