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  • 5/5 Sumit S. 1 year ago on Google
    It was a very good and too fantastic experience with this hotel. There was good rooms, which are highly maintained hygienity and clean rooms and bathrooms. Door step services are available in one minute. I am very happy to say that citymax hotel is one of the customers satisfactory hotel. The behaviour of staff and security was too humble and good nature. They gave knowledge about unknown things. Everything thing is very good and satisfied.
    14 people found this review helpful 👍

  • 2/5 Udit B. 4 months ago on Google
    Not at all value for money. My stay at this hotel left much to be desired. One glaring issue was the lack of customer attention. The staff seemed indifferent and unresponsive to guests' needs, creating an atmosphere that fell far short of hospitality standards. Simple requests were met with delays, and the overall service left a sour taste. Value for money was another aspect that left me disappointed. The amenities provided did not justify the cost of the stay. From subpar room conditions to limited facilities, the overall experience did not align with the price paid. It felt like an investment that did not yield the expected returns in comfort, convenience, or overall satisfaction. In summary, this hotel failed to meet basic expectations on multiple fronts. The lack of customer attention, inconvenient location, and inadequate value for money made my stay an overall regrettable experience. I would caution potential guests to consider alternative accommodations that prioritize service quality and guest satisfaction.
    7 people found this review helpful 👍

  • 3/5 Balaji J. 1 year ago on Google
    We stayed in this hotel for 5N & 6D. The location was very near to the main attractions. Morning Breakfast was very good and South Indian foods were available. Service also was very good. Good restaurants were available inside this hotel. So no need to go outside to taste good foods. Only minus is the rooms are very very small and can hardly accommodate 2 persons only. No place to keep our things and it is very difficult to walk inside the room with the things placed on the floor. Bed size is also very small. Size of the room could have been improved to get 5 stars.
    5 people found this review helpful 👍

  • 5/5 Aelafseged T. A. 1 year ago on Google
    The hotel is really great! Just remarkable from the first floor with excellent hospitality to the top floor swimming pool, the guard named James (black James Bond 😊)he was so attentive on safety of everyone, he helped my mom when she slipped on the pool... really nice guy!!! Overall it will be my favourite place to stay next time!!!!
    5 people found this review helpful 👍

  • 4/5 Anshul V. 1 year ago on Google
    Rooms are smaller than they look, but as compared to prices elsewhere, it's good enough. The room service here is good, in sense of maintaining room cleanliness. Rooms are cleaned thoroughly everyday. However, we experience issues with the bathtub, and were unable to use it throughout our stay, even after multiple complaints. However, barring that, it was a lovely experience.
    3 people found this review helpful 👍

  • 1/5 MAYSSA H. 2 years ago on Google
    Worst hotel I have visited during my whole life. With my family, we arrived to hotel,waited almost two hours the time to check in. The lobby was so crowded , more than 200 guest were waiting same time as us to check in. No social distancing or any precautions related to covid19. After several attempts and requests ,we could enter our room. The toilet was dirty. No toiletries at all. Just a bottle of hand soap. When it comes to parking, when you arrive to the hotel you should park your car by yourself with few parking under ground. It is our first and last time in this hotel.
    3 people found this review helpful 👍

  • 5/5 brahm d. 1 year ago on Google
    Hotel is near by all entertaining place and we have breakfast package and we love it. Thanks to Gurung and his team for great hospitality. The way, they managing the huge morning breakfast is really amazing. Thanks to kitchen team for lovely food. We look forward to visit again.
    3 people found this review helpful 👍

  • 5/5 Olli B. 1 year ago on Google
    The staff on-site at Citymax Hotel Al Barsha is amazingly friendly and supportive, no matter what role they are hired for in this hotel. Room was always cleaned to full satisfaction. Breakfast and other meals were prepared fresh and nicely decorated. Great taste and lovely service (in restaurant as well as room service). Front office and security greeted always with a smile and there was no question which could have not been answered. The location, just opposite the Mall of the Emirates and Metro Station, speaks for itself.
    2 people found this review helpful 👍

  • 5/5 Sourav D. 1 year ago on Google
    I booked this hotel early and got a good deal. it was a really good value for money. Location is superb. both metro lines accessible (1 km both). Airport bus stop is 300 mts away(A01). Breakfast was Good, given the price. Room cleanliness I would give 6 stars If I could. Don't expect early check in or late check outs.
    2 people found this review helpful 👍

  • 4/5 Shreya B. 1 year ago on Google
    I have booked this hotel early and got a great deal with breakfast package. The hotel is in the prime location with all the entertainment services nearby. Room cleanliness and hygiene is good and thanks to Parbit for taking good care of us. We loved the stay :)
    1 person found this review helpful 👍

  • 1/5 G K. 2 months ago on Google New
    Rooms and bathrooms are very small. Only water provided as drinks in all inclusive/half board. And dessert is the bare minimum on a first come first serve basis. Paid 240aed just to go on the roof to see other hotels do fireworks, was supposed to get some drinks with that, but didn't! Don't think anyone can be bothered here to work. Won't be coming again and wouldn't recommend it either.
    1 person found this review helpful 👍

  • 5/5 rachna d. 1 year ago on Google
    We enjoyed our stay at Citymax hotel. Thanks to Akshay Ghuge. Staff is friendly. Service is best. Good gym yoga and swimming pool facilities. Their housekeeping staff is also great help. U tell them your issue and next moment problem is solved. We loved their variety breakfast options. Will highly recommend this place.
    1 person found this review helpful 👍

  • 1/5 Roshan R. 2 years ago on Google
    It was my great mistake to select this Hotel in my whole life with my Family members. We arrived to hotel and waited almost 3 hours the time to check in. The lobby was so crowded , more than 200 guest were waiting same time as us to check in, after soo many attempts and standing again n again in the line we all have entered the Room. Not even a Bath mat outside the Bathroom, After 9 pm no Room service will pick up or assist you they will keep you hold on Automatic Call. AC really really sucks here and to assist someone no one is there, this will be my First and Last visit and will advise all my colleagues never to book for this Hotel in your life due to their worst service and facilities. If you can't threat your guests properly then everyone will review worst only....
    1 person found this review helpful 👍

  • 5/5 Yulia Z. 1 year ago on Google
    This hotel deserves good review. Nice people on reception and guys who clean the room. Good Dubai level service. Rooms clean and has everything for the stay and rest. Close to the cheap food places, beautiful old town and to the Downtown just 20 min by the train. For this price in Dubai hard to find better deal .
    1 person found this review helpful 👍

  • 2/5 Joseph D. 1 year ago on Google
    I don't feel value for money, just feel it's some fish market or mall the staff needs more training special the Manager and team leaders. You can make out this hotel just likes to make money they are not into hospitality at all. I had a problem no one even apologized or took things seriously. It looks like it's normal, and they don't care at all about any problems. The staff doesn't look happy at all maybe because of the shortage of staff.

  • 5/5 Deepika R. 1 year ago on Google
    First time visiting Dubai. We stayed here for 4 nights with complimentary breakfast. Felt like home bec of their comfort food. Best part is daily different types of "tasty" South Indian BF along with salads, fruits, desserts etc. No need to go out for food. Also their dinner buffet was awesome and cheap compared to India. Room was clean and neat. Located in main area. Will definitely come back to stay again. Keep up the same.

  • 5/5 Farhan K. 1 year ago on Google
    The location was perfect. Great room comfortable and clean. The receptionist named Li was amazing and super friendly had great customer service. Thank you Li. House keeping was fabulous they made sure room was cleaned every day. Will definitely stay here again. Thank you for an amazing stay

  • 4/5 Sukhada 1 year ago on Google
    Rooms are a little small but they are neat and tidy. Things that can be improved is keeping more staff at reception which will help ppl quickly get their rooms. Hotel has around 800 rooms however only 2-3 ppl at reception which is chaotic. Also the in-house restaurant is pretty costly. If they can possibly arrange for good food with lower price in the hotel premise itself guests would eat there only. Overall good hotel, neat and tidy, friendly staff.

  • 5/5 Deepak S. 1 year ago on Google
    Very clean room with decent service and parking facility. Hand shower in the bathroom was missing. In case you are carrying more luggage, you may face difficulties as it's a self service hotel as regards to handling baggage. Excellent location and great in-house food options

  • 4/5 Max L. 1 year ago on Google
    Nice Place, good stuff, just would pay attention to cleanliness of the catering / buffet service. Overall room was nice, clean. Complete comparison price - quality. Food: I would like to see more general direction in menu, not leaning towards specific cuisine. Assuming people come to hotel from different countries, I would recommend to serve something in between. As of me, food was over spicy🌶. Area is also ok, walking distance to train, store.

  • 4/5 Sujan S. 4 months ago on Google
    Very good service by Mr. Joshim as house keeper. But rooms are not spacious enough. Also the waiting time for room availability is very much. although booking was done months ago. Restaurants are not available nearby and you have to depend on food delivery service. they have in house restaurant but quality is not at par. Bathroom is also very small.

  • 5/5 IT103- Kushal S. 9 months ago on Google
    Value for money hotel, if you're coming to Bur Dubai, I'll definitely recommend this. Breakfast was so good, had too many items. Nearby supermarket and restaurants. Rooms were above average. Bathrooms were clean too. Best for Indians. The receptionist, Sunny was too helpful.

  • 5/5 Promita M. 10 months ago on Google
    Rooms were a bit small but clean nonetheless. You'll get 500ml water bottle complimentary for each person every day. Since you spend much of the time outside only for tours, it wasn't an issue. Breakfast buffet spread had items from different cuisines and service was super prompt and efficient. Let me mention this separately since many of the guests had experience otherwise and their review made me a bit anxious- we got early check-in (special thanks to Sairili for that). So if room is available, they do try and provide early check-in as well.

  • 4/5 Garvalia R. 1 year ago on Google
    Hotel rooms are neat and clean. Staff is courteous. Breakfast is up to the mark. Location is fine. But, every night hotel club starts loud and noisy music till late night ! Those who stay on first floor, having difficulty in getting sleep! Hotel must resolve this issue. Tourists should avoid at least, first floor occupancy in this hotel to mitigate audible nuisance.

  • 5/5 AMBARISH P. 9 months ago on Google
    The room service is excellent, and I had a positive experience with both Supervisor Ashwani and Javed. They were both incredibly friendly and provided exceptional service and support throughout my stay. I was truly satisfied with the level of professionalism and assistance they offered. The hotel staff exceeded my expectations, and I would highly recommend this establishment based on their outstanding service.

  • 3/5 Nizam M. 3 months ago on Google New
    Relatively just a fine hotel, room not that spacious, with a hard floor without a carpet. A bit hard to find a space for praying if you’re a muslim. Food wise not that varieties, a lot of Indian influenced in their dishes ie. breakfast and dinner.

  • 4/5 Soneel C. 2 months ago on Google New
    This hotel is situated at proper location but one should be bit careful while going out at night as there are few fraudsters near hotel area. This hotel has decent room and breakfast is also good but its usually crowded. Due to restaurant playing loud music in the evening there is lot of sound but one can ignore that. Service is good from the staff and being situated in bur dubai it is easier to go anywhere. Metro is near by and people can walk and go. Hotel is clean and its idle for tourists who are mostly coming back to hotel to sleep only. Recommended

  • 3/5 Joseph J. 2 months ago on Google New
    Once a nice place to stay, it not leaves much to be desired. When we checked in we were rushed away by security while taking items out of our vehicle. Arranged a late check out upon check in then at about 11:50 am hotel staff started knocking and calling the room to get me out. Mildly disappointed. Will only stay there again if nothing else is available. Average at best.

  • 4/5 Marika S. 5 months ago on Google
    Hotel modest, rooms quite small, but clean everywhere. No wardrobe and shelves. There is a desk and a kettle as well as tea and coffee. For undemanding or only those staying in the hotel. A big plus for the rooftop pool (Greeting for Lifeguards from Kashmir and Nepal!). Indian cuisine meals mainly, but varied. Quite good location, 10 min to the metro. The perfect place if you want to get to know the local life, not the tourist center.

  • 2/5 Beena M. 2 months ago on Google New
    We stayed in this hotel for 5 days… our experience was NOT GOOD… especially with regard to customer service, house keeping, room size and other facilities… 1. Customer service - our package that we booked was including Tourism Dhiram (TD) which was paid in Bengaluru well in advance but while checkin they said they had not received from the travel agency… so we had to pay TD again… after lot of confusions and clarifications with the travel agency, the hotel staff refunded our TD at the end of our stay… 2. Room size - we had booked a triple sharing room, but the room size is so small that we had to move luggage if we had to move around the room… toilets are too small 3. House keeping - was satisfactory, but they did not provide toiletries…. Toothbrush were not changed every day, after two days when we asked for new toothbrush, housekeeping person had thrown the toothbrush at our door. AC temperature was fixed, we could not control the temperature As it was cold inside, we asked for extra blanket, but the house keeping person rudely asked us if we required the blanket for the whole stay or if we will return next day. 4. Bellboy service - on the first day when we arrived… there was no bellboy to move our luggage from vehicle to the hotel lobby and then to room… and on the last day of our stay we had to call multiple times to house keeping to send a bellboy to move our luggage from room to hotel lobby… after repeated calls a bellboy arrives and says rudely that he will not move the luggage, if we want we should wait else we should carry our own luggage. Overall a very bad hotel… not worth the money we paid for the hotel

  • 4/5 Uv S. 2 years ago on Google
    Great place. But don’t think of high end service. Rooms are nice. Food was also good. No complaints. Good place in your budget. Far from Dubai metro.

  • 5/5 Subhash C. 2 years ago on Google
    I always stay in this hotel and found service very excellent.Mr.Showkat who is doing cleaning and housekeeping is very decent person. He do excellent room service and keep me feel like my home environment.

  • 5/5 Pradeep C. 2 years ago on Google
    I’m staying in here for last 20 days and further stay will be extended here. Here the room service representative (Michael) is providing good service. Amazing place to stay. Thanks Michael for your outstanding service. Hotel hospitality is also Awesome!!!

  • 5/5 Ravinder S. 2 years ago on Google
    It was great experience. Breakfast has a variety of choices. House Keeping staff doing great job here. Special thanks to room attendant Mr. Raju, who is very humble and deserve praise. Keep the good things going on.👍

  • 5/5 Jivan J. 2 years ago on Google
    Just went to the bar. Great small find. Good food. Family friendly. Would go back!

  • 5/5 Amninderpal S. 2 years ago on Google
    Good value for money. Breakfast buffet is quite impressive. Neat and clean with the Swimming pool on roof top.

  • 5/5 Natasha K. 2 years ago on Google
    The housekeeping staff is always friendly. All credits go to Sona who has done a tremendous job is keeping things efficient. Best hotel I’ve lived in so far for long term stays. Would recommend to everyone I know

  • 5/5 Fa sifat K. 2 years ago on Google
    Cool place for staying during the vacation. Perfect and pleasant staff, delicious food and great service. We enjoy the days here. Recommend to visit the hotel. Thanks to worker Feroz for service and for being on the line and for help with difficulties.

  • 5/5 Art S. 2 years ago on Google
    Service is perfect... i live here long time and leave my room with the people cleaning them... trust is very important... i can go to work and trust the people getting into my room without me watching.... i go home with a clean room... Basheer takes care of my room and i can trust him of my room anytime... the way they clean my room is very tidy as i expected and instructed from the very 1st day..👍my bed is set... floor has no bits... bathroom is dry and very clean... all is ready.

  • 5/5 Fa S. 2 years ago on Google
    The stay has been amazing till now. I have been here for more than a 5 day. The staff is really helpful especially Mr. Feroz has always cooperated. Overall it's been a great stay.

  • 5/5 Vinayak B. 2 years ago on Google
    Room cleaning was excellent.... after coming back from outside our room was clean and neat and everything was kept at proper place even when we used to mess it up n go... thank you SHOWKAT for keeping our room neat n tidy

  • 5/5 Hiral G. 2 years ago on Google
    This hotel is the best in all hotels have ever visited with experienced housekeeping supervisors like Mr Haris indeed is the best and Farhad room attendant is helpful and has a good approach towards my family. I will come back soon from India again. The location of this hotel is good. Have appreciated everything

  • 4/5 Ravi K. 1 year ago on Google
    When I entered in the bathroom, I didn't find toothpaste there which should be there. Tooth paste is given in all the hotels in India. This is the only drawback I found in their food menu. There is less variety in their food menu. They should make some changes about it. So that people can order different things. They only give boxes which contain some quantity of food. Everything else was good and the staff is also good.

  • 3/5 Kostya M. 2 years ago on Google
    Nice hotel, our room was cleaned each day. From the minuses - we didn't knew how to turn the hot water (there is a button to turn on the boiler) - later they put a sticker there, our window had a small gap when closed, so all the sounds including the ears on a road and mosque was clearly heard in the room. We had breakfast in buffet style. Each day was almost the same food, and it's diversity was practically nonexistent. A nice bar on the ground floor.

  • 4/5 Sushil D. 2 years ago on Google
    I have stayed in the Hotel for 3 weeks now and so far i have loved it. The good thing is the availability of Cafe and bars on the hotel which allows you to have fun while in hotel. Also, particularly, my room attendant Satish was very helpful and made sure i had a clean well managed room everyday. Definitely, i would recommend the hotel for anyone looking for budget stay hotel in Dubai.

  • 4/5 Sanjiv S. 2 years ago on Google
    A decent hotel with good variety of unlimited breakfast every morning. Our Room housekeeping attendant Raju deserves a special mention here. He was very cooperative, polite and sincere. We appreciate his work in keeping our room clean every single day.

  • 4/5 Pankaja B. 2 years ago on Google
    As a single lady i the town, it was a great experience here. Staff is quite polite and helpful. My room service guy Bashir was humble. The only thing is you don't get toiletries, you have buy.... Its just body wash and hand wash. Also pillows here where quite old, once complaint it was replaced with good ones.....in all Good

  • 3/5 Brabus S. 2 years ago on Google
    Budget hotel and easy access to transport. Small rooms, food average, dinner buffet is good, thali some time very less quantity in dishes. Room cleaning were really done good by JAY the room boy. Done an excellent job doing by through cleaning.

  • 5/5 Abuzar Q. 2 years ago on Google
    Excellent service and great hospitality.. The cleaning service department is amazing and specially the person Nizam has been good with his work. He had come to clean the room every single day. A very decent place to live.

  • 4/5 vipin p. 2 years ago on Google
    It's a nice hotel to stay. I stayed here for 2 weeks and the staff were very good. Room cleaning was excellent.... after coming back from outside the room was clean and neat.. thank you SHAH ALAM for keeping the room neat and tidy..

  • 5/5 Muhammad S. 1 year ago on Google
    Had a nice time here. The hotel cleaning services too are top notch. Quite recommendable is one of its House keeper NIZAM who was quite outstanding and professional in carrying out his duties, going out of his way to make hotel occupants enjoy their stay and know their way around.

  • 5/5 Sreesreshta N. 1 year ago on Google
    Located close to major attractions in the city, hotel City Max is an excellent option for anyone visiting Dubai. The hotel is very well maintained with excellent customer service. I had stayed at City Max for a week in early June and had a pleasant experience. The WiFi facility is extremely good and you are unlikely to face any difficulty on that front. We were fully satisfied with all other aspects including breakfast, room cleaning services etc. The central location of the hotel is a major advantage for moving around in the city. Overall a great experience!


Call +971 4 407 8000 Open on Google Maps

Amenities


  • Hotel
    • ✓ Free Wi-Fi
    • ✓ Paid breakfast
    • ✓ Free parking
    • ✓ Accessible
    • ✓ Outdoor pool
    • ✓ Air-conditioned
    • ✓ Laundry service
    • ✓ Business center
    • ✓ Room service
    • ✓ Kid-friendly
    • ✓ Restaurant
    • ✓ Fitness center
    • ✓ Bar
    • ✗ Pet-friendly
    • ✗ Airport shuttle
    • ✗ Smoke-free

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