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Frequently mentioned in reviews: hotel (55) room (33) stay (26) good (19) staff (17) time (13) rooms (12) Onyx (12) service (12) great (12)
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  • 1/5 A A. 1 year ago on Google
    This is a really cheap hotel. I asked for 4 water bottles since I paid for 4 people and they were refusing giving them and then took an hour to bring it up. They didn’t even have towels at the spa. The man working the night of March 7th 2023 was very unprofessional. Lied to me on the phone and in front of my family by saying we would get a sofa bed. I booked a king bed and a twin bed room and refused to give it to me for 700aed even though he said he would on the phone and the room was empty all night and he still wasn’t willing to accommodate. Again this hotel is very cheap, I stayed in 5 hotels in Dubai and this was the cheapest.
    2 people found this review helpful 👍

  • 1/5 L 1 year ago on Google
    Horrible experience. I check in and find 3 cockroaches in the first room in the kitchen. Room was changed and I found an insect again. Room was changed for the third time and I found more cockroaches. They brought pest control next day, and the day after I found 2 more cockroaches despite the pest control. Very inconvenient, and plenty of my time was wasted trying to find a way to resolve this issue, which was not even resolved in the end. Will never come back again and would not recommend this place to anyone.
    2 people found this review helpful 👍

  • 2/5 Darpan N. 2 years ago on Google
    I had a problem during my stay with them. I asked reception for some salt and they said it is charged, no problem I said. Agreed to them and asked to bring it to the room. To my surprise I got 2 small bowls filled with salt and pepper, not packed or sprinkler but in 2 open plastic bowls and they charged it as feta cheese on the bill. Really disappointed with this, if you’re going to charge just send packed item and charge for it as salt and not as feta cheese.
    2 people found this review helpful 👍

  • 1/5 tian t. 1 year ago on Google
    Very bad hotel! The walls of the hotel are moldy in many places and there are grey lice on them, and lice will get on the bed! The room was very, very noisy! The sound insulation is particularly bad, the window is the highway, the traffic is very loud! I asked for a new room, but the hotel refused on the grounds that there was no room available, telling me that the walls were moldy and infested with lice, which was normal! The manager of the hotel was very rude and threatened me, either to wait until tomorrow to change the room, or to ask me to check out immediately at 6 PM, but I had paid the room rate for several days, they only gave me a refund for one day, a man manager is so rude and unreasonable to a woman! Yelling at me really loud! They ignore the lice crawling on the walls of their rooms and refuse to believe that there are lice in their beds! This is a very bad hotel! Don't choose this hotel if you don't want lice in your bed, moldy rooms and the manager to intimidate you! Very, very bad!
    2 people found this review helpful 👍

  • 1/5 Rehan S. 1 year ago on Google
    Worst management ever and the hotel is not safe kindly please takecare of yourself because if the management does something wrong and you go for complain the management will put all the faults on you be safe guys ...
    1 person found this review helpful 👍

  • 5/5 Ahmed I. 2 months ago on Google • 34 reviews New
    From the moment I stepped into the lobby of Time Onyx Hotel, I was greeted with warmth and hospitality that set the tone for a truly remarkable stay. The hotel's ambiance is a brilliant blend of modern sophistication and inviting comfort. My room was a testament to thoughtful luxury, with plush bedding that promised a good night's sleep and delivered without fail. The attention to detail was evident, from the high-quality linens to the state-of-the-art in-room technology that catered to all my needs. The complimentary Wi-Fi was fast and reliable, allowing me to stay connected effortlessly. What stood out most during my stay was the staff's dedication to service excellence. They were always on hand, ready to assist with a smile. Their recommendations for local attractions and dining were spot-on, enhancing my experience of the area. In conclusion, my stay at Time Onyx Hotel was nothing short of exceptional. It's a hotel that not only promises but delivers a memorable experience. I look forward to returning and would highly recommend it to anyone seeking comfort, luxury, and outstanding service.

  • 1/5 Sahira A. 10 months ago on Google
    The absolute worst hotel, it is actually a shame that such a hotel even exists in Dubai. If i could, I'd give this place negative stars, ignore the 5 star reviews, they are definitely fake. My family and i had booked 4 rooms with breakfasts for 5 nights. Every single day we ate the same breakfast, there was so no change whatsoever. The staff at the Time Onyx is so unfriendly, it's like they barely great you. The hotel rooms smell and are infested with cockroaches. Every single day without fail, we had to phone and ask for towels because the cleaners didn't leave any for us. Save your money and time!!!!!
    1 person found this review helpful 👍

  • 1/5 Man L. 1 year ago on Google
    Be careful when booking here, they will cancel your room if you don't checkin on time and don't give you a refund, which is completely unreasonable but for them it's the law, I experienced this feeling when I arrived at 5am and I couldn't check in, even though I paid the full amount at the time of booking.
    1 person found this review helpful 👍

  • 4/5 Maitri V. 2 years ago on Google
    What a pleasant surprise! We stayed here last minute for 2 days when booking.com messed up our booking of 8 people. Lovely two bedroom fully equipped apartment. Spacious with 3 bathrooms. Fully functional kitchen and living area with a balcony. People were nice. The biggest downside is the location it’s really far from the city towards Sharjah - nothing to do here. But if you are here with family it’s a good place to stay.
    1 person found this review helpful 👍

  • 5/5 Md S. 2 years ago on Google
    One of the best hotel, rooms are spacious and breakfast is very good. Swimming pool is outdoor and very clean. All the staffs are very polite and professional. Overall I like the hotel and their facilities.
    1 person found this review helpful 👍

  • 3/5 Soliha G. 2 years ago on Google
    It was ok. Ambience wise it is fine. Bathroom cleanliness is really good. Since I didn't get much time to spend I can only say this now. One thing I really liked the security lady was there she is welcoming the guest so pleasantly. I will visit again to experience more
    1 person found this review helpful 👍

  • 3/5 Robert H. 4 months ago on Google • 5 reviews
    The rooms are spacious and very good. The restaurant is a mockery, the breakfast is poor (there is no fresh bread, no yoghurt or cottage cheese, very nasty coffee) and dinner is certainly not recommended. We have been here for nine days and we have seen very few people eating here other than ourselves. Once you've eaten there yourself, you'll immediately understand why.

  • 1/5 farah a. 2 months ago on Google • 3 reviews New
    I had an extremely disappointing experience with this hotel. Despite our flight landing in Dubai at 3.00 am, we had to endure a wait of over 2hours for check-in at 5.00 am. The so-called manager, who was exceptionally rude, failed to offer any apology for the inconvenience. He kept informing us that the system was updating but didn't offer any solutions. I strongly advise against choosing this hotel.

  • 2/5 Mike M. 9 months ago on Google
    Hotel is close to the Airport. Friendly Staff but the place is a mess. Pool is under maintenance. One operational treadmill for the entire hotel. No towels and the bedsheets were torn and damaged. Will not be staying here again.

  • 4/5 Akhila C. 2 years ago on Google
    Stayed at their one bedroom apartment for a month. spacious rooms with balcony. Kitchen facility also is good. Vey good house keeping and they take personal care to make sure every need is attended. thank you team for making our stay comfortable.

  • 5/5 Jav h. 1 year ago on Google
    Clean Rooms, Good for long/short stays. A lot of amenities provided which add ups to the hotel apartment experience. Great price! Only wish they had smart TV’s but screen mirroring did the work for me (Wi-Fi) works great. I would like to add up the free parking space too! 5/5

  • 5/5 عبدالرحمن �. 1 year ago on Google
    The stay was wonderful in this beautiful hotel, I found a classy and distinctive treatment from Mrs. Brinel, she provided more than wonderful service and her treatment was very special, once I return to Dubai again, I will not choose accommodation except this wonderful hotel

  • 5/5 Laurice M. 1 year ago on Google
    Far off the center, you need a car or spend a lot on taxi. But if you intend to just chill at the hotel then it is a great value. luxury and modern apartment furnitures and cordial service too.

  • 5/5 Samuel M. 1 year ago on Google
    Absolutely, we loved the experience staying for 6 days at Onyx. Although the distance was an issue for all venues we needed to visit as tourists, we were ok with the great hospitality that we received at the hotel. The hotel let us check in early at 9am as we arrived at 6am. They also let us checkout late at 2.30pm too. This is the best experience we had so far. The rooms were clean and spacious too.

  • 5/5 Praveenkumar K. 2 years ago on Google
    I stayed there for a week as a part of business tour from Qatar. To be honest, nice & clean room with all the required amenities.Room is spacious and highly recommended. Excellent House keeping services and very supportive front desk team including reception staffs and managing executives. Claps for the stakeholders for maintaining the good atmosphere. Wishing you the best.

  • 2/5 Jorge 10 months ago on Google
    The hotel is skimping on essentials. Apartment hotel, but they dont provide basics like - Laundry drying rail - Dish drying rail - Dishwashing liquid - Good kitchen utensils or related Also had issues with poor functioning kettle and bathroom extractor not working. Hotel has potential, but needs better management.

  • 4/5 Essy A R. 2 years ago on Google
    1 bed room apartment was so good with modern design, calm color. Amazing kitchen design , and fully available all kitchen ware from microwave oven, cutlery, plate, bowl, cup, coffe cup, kettle, big stove, big size of freezer, big size of fridge, sink, frying pan and spatula. Will give you feels like home. Balcony available which can access from bed room.

  • 1/5 Nelisha A. 10 months ago on Google
    The advertisements on this hotel should definitely be thrown in the thrash bins. The hotel was hopelessly dirty, staff unfriendly, no towels, breakfasts was horrible. Do not waste all your money in Dubai to stay in a space that makes you angry every day, due to poor service. Definitely -10 rating

  • 5/5 Houd Al M. 1 year ago on Google
    I stayed for one night and everything was smooth. Apartment was well maintained and very clean. Reception guy was nice with me. Thanks TIME Onyx hotel staff. See you again

  • 2/5 Kash M. 5 months ago on Google
    On account of an assignment, I was required to make multiple trips to Dubai. I decided to stay at Time Onyx given the close proximity of this hotel apartment to one of the satellite offices. During my one-week stay at this property last year, we encountered a few trivial issues, including a malfunctioning gas and teapot; nevertheless, each time we notified the staff, they promptly resolved the matter. I was not as bothered by the minor issues because the accommodation is quite roomy and there is sufficient parking. When I stayed at this property for a week earlier this year, I encountered comparable difficulties. I disregarded these concerns on the assumption that the frequent usage of these appliances by individuals may account for their ineffectiveness. Since my last visit to this establishment two weeks ago, the experience has continued to decline. At this time, neither cooking implements nor glasses to drink water were available. It took several phone calls before someone was able to deliver them to the room. The stove failed to function, and after three phone calls, someone eventually arrived to fix the problem. As the room safe was not functioning, I was required to contact the front desk in order to have a technician dispatched to repair it. I am uncertain as to whether it was the room in question, and I do not recollect encountering this particular issue during my previous visit; however, it is worth noting that the washroom sink exhibited suboptimal drainage capabilities. I also noticed a major change in their employees. It appears that the personnel at this particular establishment exhibit a lack of inclination to remain in their positions or have potentially been compelled to depart. In either case, it is evident that this establishment lacks friendliness, civility, and compassion. As an individual who has stayed at this establishment multiple times, I must express my disappointment in the lack of sincere acknowledgment and gratitude for my patronage.

  • 5/5 Racheal N. 3 months ago on Google New
    Staff / Service; attentive, friendly, helpful Cleanliness; clean, spotless. Space; spacious Décor; modern, great Furniture; comfortable Bedding; Comfortable . Noisy; quiet, peaceful Location convenient, central Price; reasonable, cheap, affordable Food; tasty, delicious General amazing, great, incredible

  • 4/5 Vishnu V. 6 months ago on Google
    Quaint place and ideal for a get together of friends during the weekend. Well maintained room and good staff. The addition of the pool table and video game zone is really good. Food is also good. Discounts in off-season/ low occupancy will go a long way in increase of room occupancy.

  • 5/5 Mandar F. 4 months ago on Google
    Stay at Time Onyx Al Qusais is just amazing. I have never seen such spotless apartments. The staff is super helpful. We were assisted brilliantly by Ahemdreza form front desk during check in very efficiently and was helpful. Savita helped us in our day to day matters. Naveen form bell desk, helped us see the ICC finals (even though we lost). Actually every employee of this hotel is great in service. Pros: I have never seen cleaner towels and sheets in any service apartments yet. Team is helpful in booking taxis. Their message chair is absolutely awesome. Cons: the housekeeping staff sometimes forgets to place stuff after making up the room, but the housekeeping team on phone sends it up immediately, once we call. No Indian Channels on TV. I will come here again….. and again.

  • 1/5 Mohd A. 4 months ago on Google
    Last year it was priced nominal. Woth that price expectations I went again and the prices were more than Business Bay hotels. There was no option to speak to anyone about a package. I was told this is our rate and there is nothing we could do about it. I got a much better deal at other hotel. Would not visit again as its become too expensive.

  • 5/5 Sreenivasan K. 2 years ago on Google
    Thank for housekeeping staff Mr Oyasim nice tolking Nice cleaning same like 5 star wow❤️❤️❤️

  • 4/5 Abhimanyu G. 1 year ago on Google
    As a solo traveler I had what I needed and in good condition. The staff is courteous. Breakfast menu was however limited and served almost the same daily. The location is a problem as the only means of transport is taxis as the minimum distance to metro is around 6km. Overall I would say that as a solo traveler this can be considered as good choice.

  • 5/5 Mohammad R. 2 years ago on Google
    I had an excellent stay with my family for 8 days. The rooms were clean and housekeeping ensured that they clean the room everyday. We were travelling with 5 kids and they enjoyed the stay. Kudos to the hospitality from the staff. Wanted to call out the 5 star service we got from Joanna, Rohith, Musthafa and two more staff who were handling night shift. This would definitely be my place for next visit.

  • 3/5 Salma K. 2 years ago on Google
    Nice clean apartment, however it is very far from everything and in a busy area hence 3star. Also, this is the 1st apartment I have stayed in where things like tea cloth, washing up liquid, vacuum cleaner, bin bags were not provided. The room description also states a bidet and bath robe is provided, this was not the case for our room. We booked for 2 adults and 1 child yet towels were only provided for 2 people

  • 5/5 reynold f. 2 years ago on Google
    Very hygienic and excellent service by all staff, prefer and advise to others to recommend hotel Time Onyx

  • 3/5 بدر �. 2 years ago on Google
    The reception is excellent, the room is very well clean, and I liked the privacy, but there is a disturbance from the residents in the adjacent rooms and we were reported to the reception and the complaint was received by the receptionist, and I prefer not to mention any name. In the morning and when I was sleeping, and if the disturbance woke me up from my sleep and there I went to the reception directly and told them to find a solution for me because I paid to sleep peacefully and I did not pay to complain.

  • 4/5 Ms A. 1 year ago on Google
    Had a lovely stay. The food was delightful and the apartment was comfy. Only downside was the lift breaking down, but it was fixed that same day.

  • 5/5 ابواية 2 years ago on Google
    Excellent overall. My only complain is that I have told 2 receptionists that I am extending 1 more night and booked already but the another receptionist call me the day before asking same question and wanting me to come to reception which was an interruption to my time.

  • 5/5 Mr. D. 1 year ago on Google
    The hotel is very clean and well organized. Friendly staff who supported us during our three days stay at the hotel. The two bedroom apartment was sufficient for more than 5 adults with 2 kids. All required facilities are available around the hotel like restaurants, pharmacy and grocery. Highly recommended hotel for families and bachelors.

  • 5/5 MUHAMMAD M. 1 year ago on Google
    Missed out 100% satisfying on accommodation, Due to the Earthquake in Iran region slight felt an impact on this area. So vacate it in 3 hours on check-in and leave the place. Next time will catch up with 100%. But Good ambiance and nice accommodating on guests.

  • 5/5 Justin N. 1 year ago on Google
    The hotel and the service is very nice for us. Sayyid, the receptionist, is so kind and very easygoing. He served us genuinely and politely which made us feel so comfortable. He even offered us the hotel's wifi while preparing for our room. As a foreigner, this is what we need when our room is not ready yet. The hotel also give us very early check-in due to our early flight arrival and also give an upgrade to our room, even when we did not ask for it. I was even more surprised for how big the room that was given to us. Overall, perfect choice for this hotel. I will recommend my peers to pick this hotel if they have any plan to go to Dubai.

  • 4/5 samson A. 1 year ago on Google
    Rooms and services are top notch However, it's location is terrible, you've to book a taxi using careem, because you will never find taxi. And it's located in an industrial area. Asides it's location, hotel is beautiful with with lovely and nice staffing

  • 5/5 Happy L. 1 year ago on Google
    Very nice hotel to stay Nice people. Very good service new and clean rooms

  • 4/5 Ashish S. 1 year ago on Google
    Had stayed here multiple times.. During covid completed 14 days quarantine also.. Hotels appt Rooms are spacious and fully equipped. The only negative point was their food provided, was not at all matching to Indian taste anyhow.. But now they have recovered. Today I checked out after 2 days stay and observed all meals tasty.. An honest quick review after multiple stay

  • 5/5 Lyaysan U. 1 year ago on Google
    Time Onyx Hotel Apartments is a great place to stay for Fly Dubai cabincrew team. The room is very pleasant, it is cozy and clean. The hotel team has always been friendly, patient and helpful, especially Saleh is amazing. That impressed me the most. No matter what time of day or night, you could turn to them with all your concerns.

  • 5/5 Murali T A. 2 years ago on Google
    All the Staff at the hotel are very polite and helpful. We found the attitude and service of support staff Arnel especially helpful. Nice place with good facilities in the room.

  • 5/5 Mohit A. 2 years ago on Google
    Very good hotel appertment the best for me I will recommend with my friends... To thank you for all staff make me stay better than before especially thanks for housekeeping take caring with smile 😁 face if I have time to back I will choose Onyx hotel for my stay again thanks Marees for your support for all our request you did well so happy with the staying with your hotel

  • 5/5 Ziauddin K. 1 year ago on Google
    Our stay was a wonderful and we enjoyed a lot of it. Services were fantastic and very cooperative, polite and helping nature. We intend to recommend this hotel to our friends for the best stay facility.

  • 4/5 Zahiya Abdul L. 1 year ago on Google
    The rooms were very well maintained and looks great with all the utilities. Surely a great option for longer stays

  • 4/5 Ann S. 1 year ago on Google
    Overall this hotel is really good to stay at in Dubai. It has all the needed facilities and is very safe. The breakfast options are tasty, but they're almost always the same. I appreciated the coffee machine as well, as it also had a button to make chai as well. I felt this hotel is well worth the money. Staff are friendly and accommodative. The only things I don't like about the hotel is that we were given a room where it had scribbles all over the walls. The distance is also a bit far from the city, but I was always having a driver around during my stay so I didn't have a huge problem with it. So far I would recommend the hotel, I like it a lot.

  • 5/5 Dasha Y. 5 months ago on Google • 2 reviews
    We rested in different hotels in Dubai, but I want to say that I have not seen such a pleasant and responsive staff as in Time Onyx anywhere else. Separately, I would like to say about delicious breakfasts. There is a huge amount of a wide variety of food to choose from😊 If you are vegetarians 🥗 like my husband and I, then in the hotel cafe for breakfast you will find delicious options for hot food, salads, fruits, simply chopped vegetables. If you eat meat🥓, then you can be calm. The staff also took care of this👌🏻Everything is fresh, juicy and incredibly delicious. Many thanks to the cafe employee who greets us every morning with a smile and a great mood😌 After that, he will be happy to tell you everything and answer your questions. We have been staying at the hotel for 5 days and will stay here for a couple more weeks for sure. Next time we will definitely choose only Time Onyx Hotel Apartments👍🏻
    2 people found this review helpful 👍

  • 5/5 Eapen G. 1 month ago on Google • 2 reviews New
    Almost everything was perfect! The room is fantastic They give a room with balcony for free! Very nice of them Ruth is the nicest as well The location is great in front of nice residential area 10 mins from metrobl station! I'm really happy about everything !Great job Viju & team 😍 Overall good experience


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