Featured Reviews


Frequently mentioned in reviews: hotel (51) service (34) good (29) room (28) stay (27) staff (25) great (23) clean (18) rooms (16) Dubai (15)
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  • 4/5 aasim s. 5 months ago on Google
    The hotel is well located and at close proximity to most go-to places in Dubai. It’s connected with a small mall with an ice rink which is a nice little touch. The staff is great and helpful and always attentive. Always found my room well cleaned and amenities refilled whenever I was out. The breakfast spread is decent but could have been a little better. The “Creek View” rooms also have quite a nice view out the window. The only issue with the hotel are the rooms, which are started to show age since the hotel is an older property. Though comfortable and clean, the rooms could use a modern upgrade. However, a good choice overall.
    4 people found this review helpful 👍

  • 2/5 Souad C. 2 years ago on Google
    I spent a week in this hotel. + : proximity of the Naif Souk and Diera, valet parking at the top with a careful welcome (special thanks to Ahmed who is very professional and committed to his job), excellent room service; good beds - : It was supposed to be a hotel with a view on the corniche but now it's a view on construction sites. The noise of the planes can be heard even with closed windows (we were on the 13th floor). Breakfast service and buffet hygiene are unsatisfactory. Always the same buffet so for people who spend the week it's very repetitive and you quickly do the trick. In summary, this hotel does not deserve to be classified 5 stars.
    4 people found this review helpful 👍

  • 5/5 Vineet R. 1 year ago on Google
    Just back from our trip to Dubai where we stayed at Hyatt Regency. For those of you who may not be aware, this is one of the oldest and first 5 star hotel in Dubai. Given that this is so old, it is still surprisingly very well maintained, clean and neat. The staff are very humble and cooperative. Breakfast was good with a decent spread, rooms are also clean with good views if you choose to stay on the higher floors. There’s also a revolving restaurant on the roof that we didn’t get time to explore. I requested for a late checkout given my flight was late at night and the staff were accommodative enough & granted me a free extension! Only downside is we get just 2 small water bottles per day. In winter this wouldn’t be a huge problem but during summer it certainly isn’t enough - should be providing at least 2 litres of water complimentary daily. Additionally, unlike some of the other hotels, they do not have a stroller/pram facility for the kids that we could borrow or rent. Suggest that they provide this service as well. Other than this had a great stay overall & would recommend you to check this out for your next visit to Dubai.
    3 people found this review helpful 👍

  • 5/5 Richard L. 2 months ago on Google • 137 reviews New
    Very comfortable club rooms. Great breakfast and excellent free happy hours (1800-2000) every day. Great service too. Fresh bedding and towels every day a bit over the top.

  • 5/5 jani v. 1 year ago on Google
    I spent 6 nights at this hotel, we were a group and have been welcomed very warmly. The check in was very fast, the concierge service was great. The bar is nice and the barman is very friendly and professional. For the price paid the Hyatt Regency is absolutely worth it. There are always taxis at the entrance, the metro station is not far, parkings are available, windows were constantly being cleaned from the sand, the hall and the bar were shining clean, the Galleria next to the hotel is very useful for buying "last minute" products in shops and supermarket. And yes, Ice skating in the hotel is wonderful.
    2 people found this review helpful 👍

  • 4/5 Wasif Abdul Q. 1 year ago on Google
    The room with the sea view was excellent. The staff were very helpful. The check-in and check-out was very fast. The breakfast buffet was amazing. Overall, we had a very good experience and we enjoyed a lot.
    2 people found this review helpful 👍

  • 4/5 Shaheen (. 3 months ago on Google • 65 reviews New
    I had a wonderful stay at the Hyatt Regency Dubai. The hotel is located in a convenient area, close to the airport, the metro station and the shopping malls. The staff were very friendly and helpful, and the room was spacious and clean. The bed was comfortable and the view was amazing. I enjoyed the breakfast buffet, which had a lot of variety and quality. The pool and the gym were also great. I would definitely recommend this hotel to anyone visiting Dubai.
    1 person found this review helpful 👍

  • 1/5 Vishal S. 2 years ago on Google
    My group was staying in the hotel, so I went there, wanted to use washroom and the security informed me to go to first floor as washroom is in the event area, so it's booked for private function. I understand that they are doing there job but such a big name like hayatt regency hotel has one place washroom and that too is closed for a private function. So if someone is urgent need of restroom they will be sent back to first floor. You need to have more washrooms,(OUTSIDE EVENT AREA)
    1 person found this review helpful 👍

  • 4/5 Judy N. 2 years ago on Google
    The rooms in this hotel are...dated. The good: Beds are really comfortable. The room is spacious. The bathrooms are well equipped and very clean. The customer service is good, they address issues quickly. The bad: The AC is an old system that's hard to adjust temperature for your room. The room has a musky scent. The sockets are old fashioned, not international. Sea view room means partial view of the sea/gulf not a full panoramic view.
    1 person found this review helpful 👍

  • 3/5 Binu M. 1 year ago on Google
    All over service was good other than not explaining the items which was kept in the refrigerator. I had my kids with me they opened the refrigerator and took 2 snickers and they charged 40 drhms for that . I didn’t see the price list until the second day, Then I replaced . Still they charged.The person who is doing the check in should be responsible to explain about these charges
    1 person found this review helpful 👍

  • 5/5 Lakshika W. 1 year ago on Google
    Amazing my husband birthday it’s was lovely night to I was so happy and food and savice
    1 person found this review helpful 👍

  • 3/5 Klaus D. 2 years ago on Google
    Sehr schlicht und einfach (Translated by Google) Very simple and simple
    1 person found this review helpful 👍

  • 5/5 Hina Rehman (. 2 years ago on Google
    My dad took us there on a whim. Outdoor and indoor of the hotel was clean and very luxurious. The staff were attentive and pointed us in the right direction of the rotating restaurant. It was on the 25th floor and the view were amazing. Although we didn’t have a reservation we got a table straight away. The Buffet selection was so wide that I couldn’t possibly try every dish. Food tasted yummy. A variety of salad and desserts were available. It’s a unique concept to eat while the restaurant is rotating and we are enjoying the panoramic views. I also ordered a virgin mojito, again up-to the standard as expected.
    1 person found this review helpful 👍

  • 1/5 Aditya S. 2 years ago on Google
    Don't expect any special experience. Very transactional / matter of the fact kind of language.. even at the front desk! I asked if they can upgrade me.. at least give me higher floor.. the only answer was .. "but you have booked this room". Housekeeping staff took their own time (more than 30 min) to help me with the mini bar.. only when I asked for the manager did I get someone at the door. Le Meridien staff asked me if I need a crib for the baby when I didn't even ask for it.. but here they didn't even mention it even when I had marked it required in the booking confirmation. It seemed like more like a motel kind of service. Bath tub was leaking, coffee machine shakes like it has an inbuilt earthquake, enough to shake the cup off the machine..! Giving 1 Star for the clean room.
    1 person found this review helpful 👍

  • 5/5 nikhil v. 1 year ago on Google
    Stayed at the Hyatt Regency in Dubai during the first week of Dec 2022. This is a great hotel to stay if you are planning to visit the older parts of Dubai. The rooms are spacious and the bathroom is huge like all Hyatt Regency properties. Right from the check in process to the room services, everything was top notch. Highly recommend staying at this hotel. The metro station is also about 800m away from the hotel and makes commuting into downtown Dubai quick and easy. Pro tip: try requesting for a room on a high floor with the view of the creek.
    1 person found this review helpful 👍

  • 5/5 Ashwin N. 2 years ago on Google
    Recently hosted an event here. The hall was extremely spacious… the projector screens were perfectly placed… overall a great venue… The staffs are amazingly friendly and cooperative. They were willing to assist and help us all through the event. The buffet arranged post event was average.. the appetizers were good.. the main course was comparatively ok.. but the desserts were amazing… Overall a great place… much recommended.
    1 person found this review helpful 👍

  • 5/5 Abdul H. 2 years ago on Google
    Lovely room service by the house keeper, especially by Mr Freed. Over all Hyatt Regency is good to stay when in DUBAI very close to city centre, creek, metro. Etc. Very delighted over all especially the house keeping, I shall come back here to stay if I come back DUBAI. Excellent
    1 person found this review helpful 👍

  • 4/5 Rekha S. 2 years ago on Google
    we had taken a 2 br apartment, facility was great. rooms were neat and clean. hall and rooms were spacious. kitchen had all amenities and beyond. but only one bathroom was there.no valet parking for the apartment, but parking was nearby . car parking space is open. air conditioner had control only in the hall. second bedroom was not cooling properly. breakfast was good. but instead of self service buffet they were serving upon request which caused some delay. apartment is connected to the hotel and mall. hence supermarket and all other shopping facility was available. ice rink is also there in the complex. altogether stay was pleasant, reception was helpful.
    1 person found this review helpful 👍

  • 3/5 Nayla Sleiman A. 5 months ago on Google
    The renovated suites are outstanding. But the place is in the oldest part of Dubai. The new bridges makes it super easy to reach. The clientele is a bit shady and not on the classy side but the service is done with kindness. We had a wedding there and the wedding venue was perfect. The service was great.
    1 person found this review helpful 👍

  • 3/5 Deepshikha Nawani S. 5 months ago on Google
    I could have given five star feedback but just because the waiter and waitresses at the dining are and restaurant were very rude. They were not able to handle the crowd and were getting frustrated. They are into hospitality business the first and foremost thing expected is politeness. Room service staff was very good but the dining area staff needs to be trained better
    1 person found this review helpful 👍

  • 5/5 Dakotah L. 2 months ago on Google • 13 reviews New
    Enjoyed my stay. It was a nice, central location. There was a free shuttle to the Dubai mall which was a great help and a nice plus. Staff was friendly and helpful. Would stay again in the future.

  • 3/5 John T. 2 years ago on Google
    Loud and smelly construction works going on around the hotel, the pool area stinks because of it. Not the hotels fault but they've done very little to warn prospective guests. The restaurants and lounge are really good though, lovely staff and I really enjoyed that side of my stay.

  • 4/5 Gary h. 1 year ago on Google
    Nice hotel with a few restaurants and a great spa. Mini mall on site with a late opening supermarket for snacks. Breakfast can get busy but that may have been because of Dubai holiday time.

  • 4/5 Alison O. 1 year ago on Google
    From arriving at check in early in the morning we were able to access our room immediately, the room having great facilities and a fantastic bathroom. The breakfast was excellent, with a superb choice and plentiful, colourfully set out. We were in the revolving restaurant at the top, such a lovely room with great views of Dubai.

  • 5/5 mrbrthwt 11 months ago on Google
    The Lady bartenders are the best!!! Definitely a spot to check out!! It was my bday and they went above and beyond!! Ask for Sarinlux and Ashmita!! The best

  • 5/5 Kabir R. 10 months ago on Google
    The bar hyatt, helped me have a great last night. Great staff friendly and accommodating Sarinlux was extremely professional and friendly.

  • 5/5 Abednego S. 10 months ago on Google
    Ashmita is a great bar tender. We had a great time and hope to return!

  • 5/5 caroline k. 10 months ago on Google
    Ashmita made my 7 day holiday. Such a great host.

  • 5/5 Wanda M. 4 months ago on Google
    A nice hotel. Can't say no air conditioning. Staff polite and eager to help you. Truly enjoyed myself. Breakfast was good. Restaurants good too. Just a good time.💞🦋😊😘✌🏾🕺🏿💃🏾🏖🎼💐

  • 4/5 Jamila A. 4 months ago on Google
    Very nice hotel. In quick service. Special thanks to (NUN) assistant employee. There is skating rink in hotel, and many shops But the bad thing is AC, one controller for all rooms and living room in apartment.

  • 5/5 MOHD ZOHEB Q. 5 months ago on Google
    Beautiful and very comfortable hotel, I visited their revolving restaurant and it was an amazing experience. Food tastes so good, and you can't have enough of it. A must visit for all.

  • 4/5 Truphena O. 2 years ago on Google
    I stayed here for over a week and loved it. Check in process was pretty quick. The team was very thoughtful around the fact that I had spent hours on a flight and needed to rest. Location: conveniently located near the bus n train station, walking distance to the famous Gold & Naif souks, about 20 minutes to the airport. Amenities: there's a lot you get within the hotel, from several restaurants, the Galleria mall with a supermarket, ice skating ring n several stores. Room: Standard room that was clean. I got a good view too as much as there is road construction going on around the hotel. Also, I felt safe in my room and around the hotel premises. 24 hr Inroom dining: this was designed for me! Nothing beats ordering for meals in the middle of the night n getting what you wanna eat. When on holiday, Iike being able to eat at whatever time I want n not hear the words "the kitchen is closed" Service: you will be alerted about the times the restaurant is busy and yes, you will experience it if you go for breakfast from around 9:00am. The service is slow. I believe they could do better by adding more service stations. We all know that unless one is traveling for business, waking up early for breakfast will not happen, so maybe work around increasing service stations to cater for the "rush hour" All the staff were pleasant n I was happy with my stay.

  • 5/5 Matt L. 1 year ago on Google
    What a great Hotel. Well and truly their service and customer service deserve each star out of their 5Star hotel. Amazing staff, they take everything into consideration to make your stay most comfortable. Lovely people and friendly team. Most definitely will stay here again.

  • 4/5 Onome O. 2 years ago on Google
    It was good, apart from a little hick up involving the mini bar in our room,had to call the front desk informing them it was completely empty (imagine how annoying that was after paying 500 aed as deposit during checking and finding the bar empty,felt like a bad joke). Anyways the staff's were at their very best👌 . More emphasis should be invested in the interior of the rooms.

  • 5/5 Georgia S. 4 months ago on Google
    Everything is really perfect. We stay here for 5 days, from the first minute the staff was really helpful and so friendly. The service amazing and wonderful! The food at the brakefast and restaurant is oriental and mixed American / European... Everyone will be happy about it. I highly recommend this hotel!!!

  • 5/5 Rene B. 2 years ago on Google
    The main hotel is new and magnificent and the staff is very courteous and polite. The residence side is slightly older, but spacious and clean. My family and I are enjoying the stay and would recommend this hotel to others.

  • 5/5 Eddie B. 4 months ago on Google
    Great place to stay very modern and relaxing has all the amenities you would want. Staff here is over the top prices are good close to the train stop will stay again when in Dubai.

  • 4/5 W G. 4 months ago on Google
    It’s rated a five star hotel but it’s really a typical tourist hotel, buffet breakfast/lunch, a rotating restaurant at the top, fine for skyline viewing but a buffet menu, except a fine steakhouse. It’s location is far from most tourist attractions except the gold and spice souks.

  • 1/5 Reem A. 3 months ago on Google New
    I attended a wedding here on 23 Dec 23 and the staff member (eastern european lady) handling the photo booth was extremely rude and unprofessional. I asked her if she could take a photo for me and she responded in a very aggressive manner stating she was going to start her shift in 15 mins and she is too busy. While i do believe it would have been the best experience just to take less than 1 min from her time to take me a quick photo the least she could have done was to reply politely. Really unfortunate that this is the type of customer service you have in your hotel

  • 4/5 Muneer K. 2 months ago on Google New
    The hotel is very good staff is very friendly and cooperative. Be careful for hidden charges as after booking that asked for compulsory AED 950 per person in the name of new year gala night either you attended ot or not. New year night gala was an average show it is only hood for alcohol users. For nom alcohol users that hay no option for drinks only pepsi were available. The stage performance is an average performed by some street perform and it was below average.

  • 3/5 man to m. 3 years ago on Google
    (Translated by Google) It offers excellent service and it contains alcoholic drinks and all drinks forbidden in Islam are Syrian (Original) يقدم خدمة ممتازه ويوجد به المشروبات الروحيه وجميع المشروبات المحرمه في الإسلام سورى

  • 5/5 iNvicTuS K. 4 years ago on Google
    Nice place

  • 1/5 PC G. 2 years ago on Google
    I selected your hotel due to the reputation and outstanding service but i had the worst experience at the end of stay that almost cost me postponing my travel and delaying all my plans. Your concierge misplaced my luggage and it took them ages to find it!!! After i got upset and started screaming the true search started! This is unacceptable even the manager on duty wasn't available!

  • 4/5 Rajneesh V. 2 years ago on Google
    Had really comfortable stay at Hyatt. Staff was helping. Breakfast menu is very good, they have lot of options including some Indian breakfast items

  • 1/5 Arnav G. 2 years ago on Google
    Hyatt has been known for its hospitality since but I’ve never had this bad experience until this time. Pathetic service with non cordial staff. Basic amenities like water bottles are not provided ever after multiple requests. At last, had to purchase water bottles outside of the hotel. Also, guests are being cheated by providing smaller sized apartments for prices of larger apartments. I’d really like you all to consider my review before booking this place.

  • 5/5 G R. 1 year ago on Google
    Had stayed there a while ago. Excellent hotel with traditional hospitality. Rooms were clean and the staff was caring. Food was great, especially the morning breakfast.

  • 4/5 Muhammed F. 1 year ago on Google
    Check in: 06.06.2022 Check out: 10.06.2022 Pool & Health Club: Available Parking: wallet parking My ratings:- Room: 4/5 Toilet: 4/5 Room service: 4/5 Customer service: 4.5/5 Breakfast: 3.5/5 Ambiance: 3/5 Location: Might have different options. However, almost all the markets close to it. Amazing factor is that this is 36 years old 5 ⭐️ hotel 🏨 and maintaining very well.

  • 5/5 Francis J. 1 year ago on Google
    What a fantastic hotel..stay on site if you want or venture out into the city. It's all on site including the ice rink. The pub. The restaurants. The bars. The karaoke bar. The night club and the shops. Staff cannot do enough for you and the food selection is brilliant 🙂

  • 5/5 Azeem J. 1 year ago on Google
    Nice clean rooms with all regular facilities. Staff is courteous and helpful. 24 hr room service (meals as well). Wide range of breakfast options. Location wise it is a bit away from shopping areas.

  • 5/5 Terry K. 1 year ago on Google
    Beautiful, spacious, quiet hotel with nice views to relax and rejuvenate. They have good amenities(women and men separate spa),gym and pool are shared. Enjoyed the services offered and all the staff I met were very friendly from reception(special thanks to Alain),concierge,restaurant,housekeeping and many others. Close to shopping area(gold souk) and few mins walk to the metro station. You made our anniversary and birthday special and we are grateful for all the life time memories we carried with us.

  • 4/5 Andrew B. 2 years ago on Google
    I arrived at 2am and I was greeted by a very nice, polite receptionist. fast check in. the hotel is grand and very nice, all members of staff I met were very helpful and kind. the room I was in was fine, a little bit dated but clean and everything worked. The only problem is you have to get a taxi everywhere but it was fine for me. I would stay again. If they gave the rooms a make over/modernise it a bit i would give 5 stars.

  • 5/5 vasavi z. 1 year ago on Google
    Had stayed there a while ago. Excellent hotel with traditional hospitality. Rooms were clean and the staff was caring. All service was excellent specially Food was great.......

  • 4/5 Monis M. 2 years ago on Google
    Nice Hotel, big and spacious rooms. One of the oldest 5 stars in Dubai. I only wish that service was a bit better, if it was I wld've rated 5 stars.

  • 5/5 Ali M. 1 year ago on Google
    I stayed in the hotel with my family during January for a week, I had great service from the team. Rooms were spacious, clean and there was a great view from our room. House keeping staffs were very helpful and room services excellent.

  • 1/5 Jehan D. 2 years ago on Google
    We booked a luxury room with an extra bed for our kid. There was no bed in the living room. We have first been told that it was not what we booked. Showing the proof, they promised a bed. It took more than an hour to bring it. People were unkind and unhelpful. A shame!

  • 1/5 abdul k. 2 years ago on Google
    Today at the restaurant I was sitting and eating my breakfast and suddenly Mr.subham attendant came and ask me to get up and told me to sit some other table. When I asked for restaurant manager Mr. Hossam FNB came and started misbehaving then I decided to have my breakfast standing near the entrance table where flowers pot kept but Mr. Hossam was so rude and arrogant and I am so surprised that feeling like I'm not customer but employee how he was talking with me. I am Surprised , at this difficult time where business is not good due to covid-19 and treatment by service desk in hotel. Just a thought Further, I am going to write and complain with photos to Hukuma UAE and all platform like tweeter, makemytrip and all.

  • 4/5 Manjula I. 2 years ago on Google
    The room was cosy but enough for 2 . The room service was bit late but good food. Check in and checkout was smooth than we thought. Overall we had a good stay and looking forward to go again.

  • 5/5 Arjun G. 1 year ago on Google
    Had a great stay experience. Special thanks to Sandy from the front desk who helped with a smooth check in process and also for the birthday surprise. The staff was friendly and rooms well maintained. The hotel has many amenities like the swimming pool, Heath club, spa, jacuzzi and also an ice skating rink. Thank you again and Keep up the good work guys 👍🏻 #LoveHyatt 😁

  • 4/5 Jennifer D. 1 year ago on Google
    Enjoyed my stay. Rooms are spacious and clean with iron and ironing board, hair dryer and kettle with tea and coffee. The pool doesn't get much sun though at midday. Breakfast was good and the service was exceptional.

  • 4/5 Ian B. 1 year ago on Google
    Excellent hotel. Only stayed two nights on a business trip so based on that: Rooms are really good Staff were pleasant and efficient Breakfast buffet had a large range to choose from Very satisfied, will stay here again

  • 4/5 Shivam S. 1 year ago on Google
    Front side of the hotel is gives you city view rooms and back side will show the sea view. Rooms are big and comfortable. Very well maintained property. Close to metro station as well. Walking distance to gold souk.

  • 5/5 Julian R. 1 year ago on Google
    I spent my wife’s 50th birthday here and had a lovely time Friendly bar staff very welcoming and very pleasant she even got a cake 😀

  • 5/5 Depinder M. 2 months ago on Google • 2 reviews New
    Stayed at Hyatt Regency for 4 nights. Amazing hotel. Check in was fast. Rooms were nice and clean. Housekeeping was fantastic. Daily breakfast was amazing. Restaurant Manager Raiz was very helpful. He always had a smile on his face and went above and beyond to ensure we got everything we needed during our stay. Amazing customer service from every employee at Hyatt. Would definitely book a stay here next time as well.
    1 person found this review helpful 👍


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Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
  • Offerings
    • ✓️ Food
    • ✓️ Happy-hour food
  • Accessibility
    • ✓️ Wheelchair-accessible lift
    • ✓️ Wheelchair-accessible toilet
    • ✓️ Wheelchair-accessible seating
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Dining options
    • ✓️ Seating
  • Service options
    • ✓️ Dine-in
    • ✓️ Outdoor seating

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