Featured Reviews


Frequently mentioned in reviews: hotel (37) great (17) staff (17) pool (15) good (15) room (14) service (14) stay (12) view (12) friendly (10)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Uzi K. 1 year ago on Google
    Great hotel BUT they have a car rental company in their lobby which is a total scam! WORST COMPANY EVER!!! they do not return your deposit. Do not rent a car with this company, please. Especially if you do not live in Dubai. They stop attending calls. Total scam of a company stay far away!! Again the hotel is great I love it and will stay again but stay away from that car rental company. You can see below all the reviews are about that company and they are just fake reviews.
    4 people found this review helpful 👍

  • 1/5 Rabea A. 3 months ago on Google New
    We are currently staying here with our family and have had to change the room for the third time in a span of day and half. The first room given with children was a smoking room after waiting for an hour for our room to be ready. Second room that was given to us after complaining about the bad smell with children inhaling second hand smoke unnecessarily had mould in the washroom! Now we are moved to the 4th floor with music blaring in our ears with our children restless. Absolutely ridiculous service from the whole management and the team of canal central hotel. I will be leaving a proper review with a list of issues we have suffered in a span of day and a half from a so called 5star hotel! The worst customer service i have ever recieved from any hotel that i have stayed in around the world!
    1 person found this review helpful 👍

  • 5/5 Ivan K. 5 months ago on Google
    We are on vacation in this hotel from September 23 to October 2, 2023. The holidays are going great. Despite the fact that the hotel is located in an urban area and not near the beach, the hotel will be able to provide a relaxation area for guests. Large cool pool, sun loungers, shower, there is a bar! Some of the sun loungers are in the water, it looks very unusual! the pool area is very clean, the staff is responsive and very friendly, they will always help! I especially liked Nadeem, thanks to him!
    1 person found this review helpful 👍

  • 1/5 Kat 2 months ago on Google New
    Don’t get the Suite if you would like to have a nice view. It’s sad that you are paying more for a bigger room when in fact a smaller room has better views and for whatever reason the hotel cannot inform you that the pool, bar and restaurant will be closed because of preparation for an event. I am sorry but I am very unhappy about my stay and it’s not acceptable that customers can’t at least be informed that amenities aren’t available during their stay. The concierge was great but the rest was so not worth the money we spent, especially for a 5-star hotel.
    1 person found this review helpful 👍

  • 5/5 Angela D. 1 year ago on Google
    We stayed here for 5 nights. It was amazing. The rooms are beautiful. The employees are cordial , helpful always with a smile on their face. Breakfast was very good. It had a lot of possibilities. The Bar hag great food and it was fun. Only problem it has a elevator traffic jam. It can take up to 15 min to be able to come up or down at peak hours. But I am grateful for the experience and I would recommended or cone again!!!
    1 person found this review helpful 👍

  • 5/5 lasse jonas l. 1 year ago on Google
    is an amazing hotel. We stayed here for 6 nights and everything was perfect. Right from checking in, to room service; to the attentive front desk staff, and cleaning crew, this is 5-star service. Other places say 5 stars but fall behind, this place truly makes you feel like a millioner from the start 😊😊
    1 person found this review helpful 👍

  • 5/5 Holland T. 1 year ago on Google
    Excellent service, amazing view, and just overall great experience at this hotel. Staff was very friendly and helpful. Soumyajit gave us an excellent service. Canal Central Hotel is truly a 5 star hotel and is definitely one of the best hotels in Dubai.
    1 person found this review helpful 👍

  • 5/5 Hans-Jürgen T. 1 year ago on Google
    Very friendly and polite. Nice hotel, food was amazing. Also the prices were very reasonable. All in all a great experience. Excellent first class service. 100% recommend.

  • 4/5 Riccardo C. 1 year ago on Google
    Almost perfect, wouldn't give it 5 stars just because of the breakfast, too simple and not worthy according to me. The rest was really good, attentive service and very comfortable room. Our view was not that good but we probably did not have that included. Recommend to stay here, my score is 87%.

  • 5/5 May M. 1 year ago on Google
    Hotel rooms are so clean and spacious, so many facilities available and very welcoming team. The house keeping was very trustworthy, I checked out and forgot an expensive item and they found it for me! Mr. Manikin was following up with me Big thanks to him. Mr. Baber took care of our meeting and provided all support needed.

  • 5/5 Enzo R. 1 year ago on Google
    Great food and drink. The stuff is always so amazing! The best hotel in Dubai! Excellent booking process and great service from a first time five star hotel.Can highly recommend 10/10.

  • 5/5 Asha T. 1 year ago on Google
    The hotel was a brilliant place to stay, modern and beautiful and the staff were great. Polite and helpful. Our staff helped us a lot and we enjoyed our stay, the only problem I would say is that the cleaners were not very good. The timing wasn't good for the cleaners, right hand palm end so too much time to drive every day but other than that it was great. The place has a complete Egyptian look.

  • 5/5 Luis L. 1 year ago on Google
    Amazing five star hotel. They really deserve 12 stars. Haven't experienced more friendly and courteous staff. The management has gone above and beyond the expectations of any hotel/resort I have experienced so far. Well done and thank you very much.

  • 5/5 Lis Mariela Gonzalez M. 1 year ago on Google
    First time had a wonderful time in the best hotel in this city. The price is very good. However, this is not a place to relax, there are always pool parties and events. All in all a great experience. 100% recommend. Thank you. Will come soon.

  • 4/5 Adam 2 months ago on Google New
    I recently stayed at this incredible hotel in Dubai. The staff were so welcoming and the rooms were luxurious and spacious, with stunning views of the city skyline. The hotel had fantastic amenities, including a rooftop pool and a variety of dining options. It was the perfect base for exploring all that Dubai has to offer. I highly recommend it for a memorable stay in this vibrant city. Enjoy your trip! 🏨✨

  • 2/5 Shehzad D. 2 months ago on Google New
    Pool is small!! It is nothing like what one might think after looking at the pictures. Front desk is NOT helpful at all. View of the Canal from the restaurant is amazing!! There are only 3 small elevators for an 18 floor building. Which is why there is waiting and stopping a lot especially if you are on a higher floor.

  • 4/5 marcel j. 3 months ago on Google New
    The staff is very friendly, checking in and out was easy, the valet parking for guests is nice. We didn't use the breakfast nor any other food in the hotel, so no feedback on that. The premium room is very nice, well located and the bathroom is large.

  • 4/5 Alba 4 months ago on Google
    Very good quality hotel, friendly staff. Breakfast is great, even the coffee is OK. The pool is OK, did get very busy at times and shade comes early. Beds in the water are awkward. The food and drinks are good, nice terrace, but the music on the rooftop bar is very tacky and loud and there's a tasteless big screen. Very unpleasant. Dining al fresco downstairs is a lot calmer, but there are mosquitoes (in Nov). Rooms kept very clean, everything replaced even when not needed (towels). Not sure the bedding is all cotton, bit sweaty. There will be some noise from traffic and the endless building in Dubai. Nice spacious rooms though. Water in the shower not quite hot. No bath. Rubbish hairdryer. Good WiFi. Gym open all night. Spa sadly closed at 6pm, also the outdoor pool closes at 7pm.

  • 5/5 Lina C. 3 months ago on Google New
    Amazing view in Lily’s! The food was absolutely delicious, and the service was top-notch. I highly recommend it to anyone looking for a fantastic dining experience. You won't be disappointed! 🌟🍽️

  • 5/5 Mya J. 1 year ago on Google
    Also the prices were very reasonable. All in all a great experience. Good recommendation Will give them 5 stars because they deserve it. Amazing beach club and hotel with a beautiful view food drinks and music. Such good vibes in the crowd, always fun.

  • 5/5 Gloria H. 1 year ago on Google
    Good hotel and very good service! The staff are very responsive, accommodating and cheerful. Nice view from the room, food is delicious. I was very annoyed by the hairdresser at the hotel salon, who completely ruined my hair and killed everything positive from my vacation. There are only positive impressions from the hotel. thank you

  • 4/5 Joakim L. 2 years ago on Google
    Very nice hotel and pool! Still some constructions nearby and sun disappeared around 15! Very nice gym and don’t miss the spa! TOUCH! We had a couple massage from “Noi” and “Gypsy” best massage we had outside Thailand! Amazing!

  • 5/5 Hedieh Yousefi Z. 1 year ago on Google
    A very lovely hotel with nice, helpful and friendly staff. Rooms are very clean and convenient ( a little bit small though). Gorgeous view of Burj Khalifa . Breakfast was good with different variety of food. Although it is not close to metro station, it wasn't difficult to get a taxi and go to the shopping malls or wherever you want to go . Overall very happy with our stay in this hotel

  • 5/5 Saida K. 1 year ago on Google
    very good hotel for a very nice price! the food is tasty, the place is near the centre, the workers are very pleasant. especially Soumyajit from the restaurant. he will make you any kind of drink you want and do everything for your comfort in the restaurant.

  • 5/5 Ilya K. 1 year ago on Google
    Absolutely amazing! This was our first time in Dubai and we only had a 2 day layover so we didn't want to spend a whole lot (we were on our way to the Maldives which ain't cheap) so we decided on this hotel. To say 'bang for buck' is an understatement. The breakfast and dinner spreads were absolutely AMAZING for a non-all inclusive resort. It seriously rivaled or beat some from Mexico/Dominican Republic. The hotel is SUPER clean, has a great interior and the room was excellent as well! And what's more? You have a great view of the Dubai skyline from the pool terrace! This is hands down the best 'non-resort' hotel I've ever stayed in and I've stayed in probably one hundred hotels at this point. Akram and Kamran were great staff too!

  • 5/5 Adenike A. 1 year ago on Google
    Canal is the most luxurious experience I've had so far. The staff brought a small birthday cake for my husband and it was really touching. There was live music at the bar, the pool was warm and enjoyable and ordering room service was fun - they had a little ipad that transmitted your order to the staff.

  • 5/5 Ana L. 2 years ago on Google
    I loved this place and the staff. Everyone is extremely friendly and attentive. The pool area has a great view and at night I definitely enjoyed my shisha. The food at La Cruise is to die for. The breakfast buffet has so many choices and the dinner is to die for!!! I couldn’t have been happier. Amazing staff!!!!! Thank you for an awesome stay.

  • 4/5 Vintega I. 2 years ago on Google
    Decor is a bit tacky bit excellent views especially when having breakfast.

  • 5/5 Sajjid T. 2 years ago on Google
    I had all my international business visitors coming to this hotel in 2021. Fantastic canal view and easy access to business bay and dubai downtown and jebel ali

  • 4/5 Jan E. 2 years ago on Google
    Nice Hotel near the City Centre. Very friendly service too.

  • 4/5 Mohammed S. 2 years ago on Google
    Really good location hotel has excellent view! I would give it 5 star if they had bathtub like they have said and the F&B need some work

  • 5/5 marydel p. 2 years ago on Google
    It was a memorable time the pool is really good and the view from the pool is amazing though the room is quite smaller than the hotels we visited but it was good. They immediately attend our need when we called for the kettle is not working after a seconds rescue came thank you for that, I will return definitely on my next staycation. The friendly staff who you meet in the lobby are on smile and will greet you definitely. The pool water is refreshing 😌 , everything in pool area is 👍 see you again and thank you for my great stay.

  • 4/5 Allen M. 2 years ago on Google
    Could do with some more staff to offer service.. one chap was running around for 15 tables on a weekend... for the price range would help if the team was supported as well.


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