Really nice place. Very clean inside and modern finishes. Very large and spacious rooms hotel Has plenty of parking and valet parking. Nice pool area. Excellent range of food for breakfast. Huge variety. Staff were super friendly. Very professional. Nice and pleasant stay. Room facilities were excellent. I used room service and was very impressed. Great WiFi signal throughout hotel. Parking is plentiful . Large mall connected with hotel those who want day to day items or general groceries. Would love to stay again

Unfortunately this is not a family friendly hotel. Refuse to provide extra beds for kids. Booked a suite and was asked to pay extra charge for it. Very disappointing especially coming from a supposedly 5 stars hotels. Will not recommend for families with young kids. We came to celebrate my husband’s. Birthday but unfortunately they ruined our stay!!

This hotel is spacious in all aspects, starting from the big hall and reception area, guest rooms and bathrooms and ending with a welcoming restaurant that serves daily breakfast, lunch and dinner. It also has a reasonably equipped gym, where all basic equipment required for regular players can be found. Despite the comfort and space in each room and the incredible quietness, the furniture is a bit dull and looks somewhat old. The reception, housekeeping and restaurant staff were all friendly and attentive. A request for a late check-out was immediately fulfilled although the hotel occupancy seemed high. In addition to furniture, the quality of food at the restaurant is a point for improvement above the average tasting dishes offered at lunch.

Nice Breakfast, wide variety of foods, staff is excellent, Chef and his team also co-operative and cooking the way you want as well, close to Mall but little far from Center.

The location is exelen, there's everything you need nearby. The service it's just fine, rooms are kinda smalls, the restaurant have a free breakfast, any other meal have an acceptable price and the food it's tasty. The parking loot is really small and the rooms close to it get much noise making hard to sleep at night in those rooms. But over all you get what you pay for

I live in this hotel since it opened, with my husband and now with our baby. It's a very comfortable and clean place. Staff very educated, always available and happy to help. It's like a big home with a big family. Food is good, gym and pool clean and cool,with a big terrace and nice shisha. I recomend this hotel.

The hotel is top notch and the staff are amazing and genuinely helpful. Abdulrahman at the reception has been responsive and welcoming. The restaurant has a variety of options for breakfast and they have a themed dinner each night. Chef Adnan is attentive to details and really resourceful. At the restaurant Mr Moustafa, Paul, and Suresh are welcoming and proactive to help and go the extra mile to provide excellent service. Chef Adnan, Mike, chef Mohamed, chef Raul, Nashwan, and Mohamed are nice and really helpful. Also Sansan from room service team is so dedicated and responsive. The whole experience has been so positive and made me feel welcomed in Al Ain.

Oh, where to begin with my week-long staycation at the Rotana in Al Ain, UAE? It's a tale of ups, downs, and springy beds! Let's start with the arrival. After a week of anticipation, we were welcomed into a lobby so vast, you could easily lose a small country in it. Hats off to Rotana for keeping the art of grand lobbies alive in this day and age! Upgraded to a premium room with a balcony, I was ready to bask in luxury. But ah, the bed. Ever dreamt of sleeping on a trampoline? Me neither, but that's exactly what the springy bed felt like. Morning backaches became an unexpected part of my staycation routine. But who needs comfort when you have character, right? The balcony view, however, was a redeeming feature. Al Ain's landscape, sprinkled with the iconic date trees of Al Ain Oasis, was a sight for sore eyes (and backs). The pool, a pristine blue oasis, was perfect for a dip, and the tennis court seemed like a great idea for those who enjoy swatting balls after a back-breaking sleep. Now, let's talk about the gym. Unlike the typical hotel gyms that are more decorative than functional, this one was a pleasant surprise. Clean, with enough Technogym machines to actually break a sweat. The jacuzzi and steam area, mysteriously shrouded in darkness (because mood lighting trumps visibility?), was immaculate. Attached to the hotel was the Hilli Mall - not the biggest, but it had everything you need to buy things you didn't know you needed. Breakfast was... well, it was breakfast. Adequate, but without the excitement of live stations. It seems the chef prefers to remain an enigmatic figure, hidden behind the kitchen doors. Requesting a late check-out was a breeze - the management was as accommodating as the beds were springy. And speaking of breezes, the check-out process was just that. Quick, efficient, and painless – unlike my back. In conclusion, if you're seeking a traffic-free, quiet holiday spot in Al Ain and don't mind a bed that doubles as a bouncy castle, this is the place for you. Just remember to pack some painkillers for the mornings!

There should be more than one to recognize here, let's start with Mohammad at the front desk. Thanks for the upgrading suggestion. Chef Shreyas at the egg counter. Although the hotel's breakfast is below average, very less options in the buffet. The second day there were Idli Sambar (obviously made by a kerala chef) as idli was so thick that I can kill someone with it and Sambar only had BIG chunks of VEGGIES and zero taste. Thanks to Shreyas, the egg made us survive. We ordered cappuccino and after 3 minutes the coffee turned into something else. All the froth was gone. I can go on and on about breakfast blunders. The kitchen team, I'm sorry but you are the only ones, pulling the scores down. Pay attention to your breakfast menu, PLEASE. I love the shisha place near the pool, the guy by name Alm... sorry I forgot his name but the chap is from Mumbai was very helpful and friendly. Binod at the bell desk, thank you for being so responsive and attentive. Ratna at the house keeping, thank you for cleaning our room. Overall a very relaxing stay!

What a lovely hotel! The staff are so kind and willing to help. The service provided by Paul, Mike and the restaurant wait staff is superb! Highly recommend!

I would like to thank deeply from my heart chef Maher for his extraordinary delicious food... Also the appreciation is extended to Mr. Nashwan and Mr Mike for their excellent treatment all the time 😊🙏

Very nice place.. I love it here, amenities and staff are very nice. It makes our stay more memorable. Will recommend this and we will c9me back. 👍🏼👍🏼😊

Location of the hotel very good , it’s connected to Hili Mall, nice room and clean, perfect for families, my room had a balcony viewed to the swimming pool, decent price plus they give discount for some companies your working with so you should asked for that before make your reservation, one more thing that many hotel citizens don’t know about it and i was surprised that the hotel have a spa ( Jazz lounge spa ). And from the reception you can ask for spa Voucher they gonna give it to you. So ask about that and enjoy your time and your stay. Highly recommend it. Last thing i wanna give my thanks to ( Abdul Rahman ) the receptionist who was very professional and friendly.

Amazing experience with the Asian cousins!! This is my second visit to @Elements restaurant @Hili Rayhaan Rotana. I really enjoyed the food, the music, the vibe and the fascinating welcoming polite staff. Special greetings for Mr. Nashwaan, for the great guid and hospitality. Cheers 🌸🙏

Worst stay i have ever experienced in UAE, i came to stay here for one night, the AC couldn’t stopped cooling the room , the temperature was around 18 degrees, i raise as an issue at 9 pm , they came switch off , the temperature were still decreasing, we called again at 12 am as we couldn’t sleep because of the freezing temperature. They cam at 12 am saying they need to repair the AC and it will take around 30 minutes which was not acceptable at all . The other option is to set the temperature manually from their side , i asked to have it as 24 degrees, in reality it was 20 and my family couldn’t stay at the room when they wake up. After all , the tried giving me free breakfast, i said sorry, we here not to eat.we wanted either refund or free stay. They said i have to book for one more night and this will consider upgrade next time. Because of all of the above , am not recommending any one to stay at this hotel were their guests respect is the last thing they care for . سيء جدا جدا جدا

We had such a pleasant stay at this amazing hotel. We loved the service and the hospitality. The staff was always very friendly and corteous. The housekeeping service was excellent, Vincent on the 5th floor did a great job! We enjoyed every single time we visited the restaurant, all people involved made our day! Keep it up! Looking forward to visiting again.

worst customer service, I check in at 3rd floor and the next day they ask me to move out to 2nd floor. If I didnt follow up regarding laundry service I would not know there planning to move me to 2nd floor. They should inform me in the first place so I didnt unpack my things if that was already the plan from the beginning! worst reception very poor customer service, they keep disturbing and calling your room at 10pm!

I’ve got a very nice room with balcony!reception staff are perfect with regards to their customer service and all the hotel personnel are courteous and always smiling😊. Deserved the five star⭐️⭐️⭐️⭐️⭐️ keep up the good work guys!👍👍👍

Clean and beautiful. Breakfast always consists of a variety of different options based on different cultures and their common diets. Very accommodating. Chandana on the 3rd floor does an excellent job 👌

A great place for a relaxing stay especially for families.. They had a wide variety of breakfast items doing perfect justice to all the dishes being served. Connecting link to the Mall was an interesting feature which works well for a convenient walk for a quick shopping without going out of the hotel! Overall a joyful and memorable experience and wished we could extend the stay! Thanks for the staffs at the reception and room service for their great customer service which actually deserves an extra ⭐ making it a 5 ⭐ experience. Keep going!!

The main reason this hotel was okay is because of its location. It contains a mall linked to it that has a large supermarket. Another satisfying thing is the food quality, except the baked goods. Although the food wasn't bad, the hotel has not been able to manage the amount of food to produce compared to the mass of people. Also, when it comes to the room, the view is unacceptable. It was just a huge wall outside the window. But, it was well cleaned. there was no lock for the connted rooms door. Lastly, the staff treatment was not so great, but there were no major issues to address. Personally, I would not visit again.

As I every week go to Alain this the best hotel in Alain as many tourist go there and every service you need is really close Spa, Barber shop and there is a mall next to it overall this is the best hotel to go and it is really recommended

I booked a hotel room nearly three weeks before my stay, and checked in online one day before the room check-in. , I mentioned that I would check in around 2:30 PM and I reached the hotel around 3:00 PM. Unfortunately I had to wait around 1 & half hours with my small children to get the rooms. There are no alternative rooms or facilities provided by the hotel for children, and they are issuing the rooms for others at the same time. As a result of continuous requests, I got a room around 4:30 p.m.

Had a nice stay in the hotel. Our room was somehow upgraded in a spacious room with a balcony and a nice street view. My only comment is during our breakfast service wherein we were asked to transfer 2 times to a table which is unlikely. Had a lot of stays in other hotels including other rotana hotels and it was our first time to experience it by my family. Anyway, breakfast was good though. I would still recommend this hotel.

A great place to live in a hotel in AlAin. Their rooms are luxurious and the food is good. Their breakfast buffet is a must try though a bit expensive. If you are visiting AlAin on a short trip, this hotel is a good option to stay as compared to other hotels.

I love all the things about this hotel, the room, amenities, accommodating reception until one guy ruin our appetite for our breakfast who booted us twice on the table we selected. The first one it's acceptable because there was a reservation note on the table however the second one its like I felt disrespected because no note is there, no cellphone, no bags that hints us that its occupied. Mr. Nashwan you really spoil our day.

The best hotel stay I have ever experienced in my life. The luxury at one side but efficiency was also at best. Their staff is very friendly and cooperative and will always greet with a great big smile.

I am very happy on my stay here the reception is very friendly specially Mohammed and of course it will be not my last time .

Am facing very bad experience from this hotel, as we staying here as long stay guest we are getting pathetic services day by day, they are shifting us from one to another room as they wish. We cannot pack our things every time they wished us to make a move. Initially they provided good services, but now very worst experience that we are facing, weak WiFi, flavaurless food, and customer service, everything... Common, we too paying for your service.

Receptiin staff was very cooperative ,no food places nearby,no enough shopping places nearby but recommended for stay if dont have problem to go far away for shopping and food place by your own vehicle very very friendlt staff and well maintained hotel

Another fabulous evening at this pool side cafe sundeck...i would like to mention altamesh who was brilliant at service and super accommodation...food was great and at reasonable prices..this is our second visit and would not hesitate to return and recommend again...

I want to express my gratitude to Mr. Fady Mohamad, the sales director, for his incredibly warm welcome and assistance in securing a better price for me. During my three-month stay at this hotel, every penny spent was absolutely worth it. The establishment provided an excellent environment for both business and relaxation during my business trip. The service team, especially Danushka, demonstrated incredible service, showing great attention to detail in keeping my room immaculate. I extend my thanks to everyone for this outstanding experience. I wholeheartedly recommend this place without hesitation.

Upscale hotel and wonderful staff. The site is beautiful and complete in all aspects for families. Or friends. We will visit soon

The best hotel I have ever been privileged enough to stay .High quality rooms and services.Special thanks to Mr.Vamshi who is extremely polite and cooperative, however Mr. Shinto indeed deserve special mention from me for being extremely understanding, helpful professional and courteous.

I am so impressed with the hotel, I am often very critical in reviewing hotels restaurants and places, I here apply the same rigorous criteria, but this hotel passes above expectations on all categories from human encounter rooms, food and atmosphere. All people I met and interacted with at the hotel were super professional and polite providing great service. Food at the dinner and breakfast was excellent, room was super clean. Compared with other 5 star hotels at which we stayed recently like the intercontinental abu Dhabi, this one comes at top with no real competitors. I would like to mention a few people that were exceptional, sadly I forget some of the names but Cindy was so polite professional and with a nice smile when serving giving you the feeling that you are welcome.

A lovely environment overall..calm area and all the staff are great, been staying here for several months and housekeeping do an excellent job, thank you Chandana for always making sure the place is neat and clean. I’m glad I chose to stay here and still continuing

Rotana hotel is very good place to stay. Housekeeping is very Professional and polite.Especially Mr Irfan khan.

Great location, facilities and staff. The restaurant (thank you Paul) and housekeeping (thanks Chandana) staff were so kind and helpful.

My friend has been living here for one year and nw moved to another hotel . She had a very bad experience with a Room boy staff named shinto. I strongly believe it is against hotel policy to follow someone and irritate them by saying personal things.Taking personal details from the system and calling to personal mobile and ask is it the date of birth of yours and other details , sending personal message etc.. is this your 5 star stadard to behave with guest..this is too horrible🤮🤮

I am very satisfied from my stay at the hotel! Good service, comfortable rooms. Very close to Hili Mall.

Great people serving with smile every day. In particular a guy name Nashwan.. so professional 😃 Great and clean hotel, and the food quality is awesome!

Good experience visiting the Hili Rayhaan by Rotana Hotel, good attention from all its staff, excellent international food, the rooms are very comfortable, with plenty of space, the bathroom is very large and super comfortable, shower, tub, etc. I would recommend it 100%

Such out standing hotel. You find executive services, hospitality and whatever you wish for your kids and family. I recommend trying their food there.

The best thing is that the hotel with Mall. But it is a little bit away from the main attractions of Al-Ain. The rooms are very clean. We took one bedroom suit, and there were three sofas. Three kids can easily sleep on sofas, as they will provide extra blankets and bedsheets free. But you can also take an extra bed which costs 100 AED if you want.

Such out standing hotel. You find executive services, hospitality and whatever you wish, and also house keeping staff very specially, Muhammad Irfan khan is very polite and professional..

We stay here everytime we go to Al Ain. One of the newest hotels in the city, with great rates. Very clean and cozy, and has outstanding service. Breakfast has wide selection too. You can ealk to the Hili mall nearby. And it is ~12 mins from city center.

The best hotel in AlAin, the rooms are spacious, clean and beautiful.. the staff are super friendly. They upgraded the room and gave us late check out.

The best hotel in Al Ain. Very friendly and helpful staff, neat and clean hotel. I spent 9 days in this hotel, and the place was peaceful. Tasty breakfast, lunch and dinner buffet. Special Shout-out to Mr Mustaffa, who accommodates our child’s food needs, and Mr Beinod & Rakash for helping us with everything we need. Amazing place. I’ve nothing but praises for this hotel. I definitely will recommend this place.

Best place excellent service especially the staff indeed very cooperative . House keeping staff mohd irfan very polite and very professional .like the way the staff greets you it's very excellent. Overall excellent service. Looking forward to visit again in future.

Excellent because it’s very neat and clean environment the whole stop is very cooperative specially Muhammad Irfan khan (house keeper).