1/5 Mahel W. 5 years ago on Google
Last
two
years
all
my
family,
considered
Al
Rashid
as
our
family
hospital....
Even
we
had
couple
of
negtive
experiences
(which
i
will
share
once
responsible
person
reach
me
if
necessary
for
them)
Today
they
exceed
my
patients
in
seconds
!!
I
wanted
to
make
an
appoinment
with
Dr
Ahmd
a
Paediatric
(young
gentleman)
So
i
called
and
checked
as
per
the
operator
he
is
suppose
to
be
on
duty
1pm
to
3pm....
I
went
there
by
12.30pm,
when
i
asked
the
receptionists
one
gentleman
said
Dr
Ahmd
is
there,
i
repeted
several
times
is
he
the
young
gentleman
but
he
was
not
that
intersted
said
yes...
I
went
to
Doctors
room
as
the
Receptionist
adviced,
supricingly
it
was
not
the
Doctor
i
was
referring
....
I
came
back
to
reception
again
with
làdy
nurse
and
informed
reception
thats
not
the
doctor
i
requested
...he
talk
to
the
lady
behind
in
arabic
...and
informed
me
Doctor
coming
1pm
(which
they
should
have
done
upon
my
first
visit
to
reception)
...i
informed
its
fine...and
he
changed
the
receipt
and
gave
me,
I
went
back
to
iting
area
and
them
my
wife
informed
me
that
all
the
time
we
pay
10
KD
why
today
15KD.....i
went
back
to
reception
and
inquire
it.....again
reception
talk
to
the
lady
in
back
and
told
me
"ok
will
adjust
the
receipt
balance
5
KD
will
reduce
from
injection
doctor
going
to
give
my
daugher..i
was
exited
and
asked
how
you
know
doctor
will
give
injections
without
even
observing
my
doughter???
I
got
so
nurverse
and
asked
to
cancel
my
reservation...
I
informed
them
its
à
joke
.....
Few
concerns
to
share
1.
No
appologizing
even
after
3
times
customer
was
brought
to
reception....
2.
No
courtesy
as
a
reputed
customer
service
provider
3.
Felt
like
employees
treated
customers
as
not
important
4.
No
confidence
to
go
back
to
Al
Rashid
again
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