Xcite image

Xcite

Electronics store

👍 Located in one of the many malls which are a hop away from each other. Contains most of the items you'd expect to find in a big electronic store. People often mention good, customer, service, store, electronics, staff, shop,


Address

Gate Mall Kuwait, 13003, Kuwait

Website

www.xcite.com

Contact

+965 1803 535

Rating on Google Maps

4.10 (612 reviews)

Open on Google Maps

Working Hours

  • Friday: 10 am to 12 pm
  • Saturday: 10 am to 11 pm
  • Sunday: 10 am to 11 pm
  • Monday: 10 am to 11 pm
  • Tuesday: 10 am to 11 pm
  • Wednesday: 10 am to 11 pm
  • Thursday: 10 am to 12 pm

Featured Reviews


Frequently mentioned in reviews: good (11) customer (10) service (10) store (9) electronics (7) staff (7) shop (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 4/5 Vinesh C. 4 years ago on Google
    Located in one of the many malls which are a hop away from each other. Contains most of the items you'd expect to find in a big electronic store.
    14 people found this review helpful 👍

  • 1/5 Hussain A. 4 years ago on Google
    *Long story short, they wouldn't take back the Gopro that i bought a day before and never used because i opened the box(read bellow for further details and some humor). So i used to buy almost all my products from Xcite until today. Yesterday i purchased a Gopro 7 Silver to use for my diving trips. I purchased the silver 7 mainly because i didn't know there was a difference between the silver and black edition(this was because they didn't have the black edition on display). Now i got the gopro just for diving, but in order to use it past 10 Meters, i need a waterproof case which i purchased today from a local diving shop. Now here is where the problem starts; the instruction on the case says i need to take of the protective lens of the gopro which the silver edition doesn't have. I go today to return the gopro and exchange it for a black edition, but the manger tells me that i can't return it because i opened the box. I got into an argument with him because its not like i destroyed the box, i only opened the removable zipper(look at the picture to see the difference between an opened box and a closed one). He then remained silent implicitly signaling to me to leave and go F*** myself, and he wasn't going to do anything else for me. keep in mind i told the employee the day before that i want it for diving, and she didn't tell me that the camera wasn't compatible(when i told the manager this he looked at the recite and said "where does it say you bought it for diving). You can buy anything around the world and return it, hell you can order a product from half way across the world and return it if you don't like it, but this company wont accept me returning it just because i opened the damn box. Stay away from this shop and get your products anywhere else because years of buying items from them doesn't mean Jack s***.
    3 people found this review helpful 👍

  • 5/5 Abin B. 5 years ago on Google
    Amazing electronics.... Excellent customer service.. each and every electronics items have different types of verity.... Amazing collections of Android television, electronics accessories are also available.. Huge collection... Spacious....
    1 person found this review helpful 👍

  • 3/5 Abdullatif B. 9 months ago on Google
    Small collection available at this store. Only small consumer electronics like phones, cameras and video games sections with tiny "smart home" electronics like routers and smart switches.
    1 person found this review helpful 👍

  • 1/5 Timothy K. 1 year ago on Google
    Absolutely horrible. The salesman stare at you and follow you around like you're trying to rob the place. You have to wait the 3 lines to make a purchase. First wait for salesman. Then wait again for the cashier and yet again to receive the product. Even for something as simple as a phone charger. The whole time get pitched at for warranties and accessories. Do not give your phone number unless you want about 20 sms messages a day about unless offers.
    1 person found this review helpful 👍

  • 4/5 Aaron M. 5 years ago on Google
    good variety , good payment plans, good locations , good delivery service ( although only during working hours), some stores open 24/7... sometimes staff aren't aware about products, many stories including some of my own were products were defective and faulty. good choice for cheaper stuff for more expensive or long term stuff try to find an authorized dealer
    1 person found this review helpful 👍

  • 1/5 Daniel A. 2 years ago on Google
    Worst customer service in the world. And thier online ordering system is even worst. I receive a totally different product from what I ordered. And its been nearly four days I have been following up with them in all possible way. The worst part is they don't even have your right details saved in thier customer data base. They have been telling me that they sent an email but finally they reveal the email they sent was to someone else and not me. They have been telling me that I will receive a call but till date nothing. I provided them with my correct email address "TWICE". Which clearly shows they don't care about their customer. Why would a customer buy with Alghanim again if he has such an horrible experience. There are so many alternatives out there. I hope the concern person will read this and take measures to provide better customer service.
    1 person found this review helpful 👍

  • 4/5 Sunny A. 2 years ago on Google
    nice and have orig. stocks, good price at all

  • 4/5 Mohamed S. 3 months ago on Google New
    Very quiet place to shop

  • 5/5 Rodi H. 4 years ago on Google
    Great place for electronics and don't forget to ask about their daily offers before buying

  • 5/5 Livernova S. 5 years ago on Google
    Great store all things you need from electronic, mobiles, computers, accessory and home stuff can be found there under one roof

  • 5/5 Shanmukhan U. 4 years ago on Google
    Excellent shop for electronic purchase.....trusted shop to buy electronic items , mobile etc..

  • 4/5 Tapas P. 4 years ago on Google
    Very good electronics shop. Most of the staff are head weight people; Don’t give enough attention to customers.

  • 4/5 Chika B. 2 years ago on Google
    The 70% sales was a huge blessing and lots of people took advantage of it. I just wish they replenished their merchandise and had enough staff to render advice and answer questions of potential customers

  • 5/5 barbra j. 2 years ago on Google
    Im not a fan of xcite return policy on items but I do appreciate Ahmed and Ramshi. They were the most helpful two I have ever met at any xcite.

  • 4/5 Mohammad A. 2 years ago on Google
    Very friendly staff. The only issue is parking, I recommend that you park away to avoid unnecessary traffic. Best time to go is in the morning as it is located inside a shopping mall

  • 5/5 Dr.Emad A. 2 years ago on Google
    Very nice and quick service and helpfull employees

  • 4/5 Khaled El R. 2 months ago on Google New
    Very good product selection 👌

  • 1/5 Xeno - B. 4 months ago on Google
    Says online the store only closes at 23H00 but got here at 22H05 to see it was already closed. Very disappointed

  • 5/5 Mohammad H. 5 years ago on Google
    good

  • 4/5 Gautam M. 5 years ago on Google
    nice as all x-cite store Review based on 24.10.2018 visit...... For negative review || May be for you "review is different..." Because ✓Time is always change for everyone on every place.... ©2034 , MN one world , one think. , Thanks

  • 3/5 احمد عباس �. 3 years ago on Google
    (Translated by Google) Good place, not crowded, most of the devices are in place. (Original) مكان جيد، ليس مزدحم ، أغلب الأجهزة متواجدة.

  • 3/5 saad A. 2 years ago on Google
    مكان جميل يحتاج فرع اكبر

  • 1/5 abdullah a. 2 years ago on Google
    Bad service bad products one person serve 5 people at the same time just wait until staff mercy

  • 4/5 ibn w. 2 years ago on Google
    Electronics

  • 4/5 Raafat E. 2 years ago on Google
    Good

  • 1/5 Beethoven F. 3 years ago on Google
    Today i purchased a luggage at xite Avenue and i received a broken weels luggage and worsed of all the customer service agent was really bad and aggressive with me.. I have been a regular customer for the past few years but this incident at the biggest store makes me feel really bad for exite.. The customer service agent flora myra and Mohammad the Egyptian person at the counter of cash and carry counter dealt with me and although they gave me what i needed didn't look into the welfare of good.. Its almost felt like it was done on purpose by the Egyptian staff to make me suffer the shame of returning and exchanging the goods at the counter.. If you feel the my 43.9 kd is a very small amont and mu loyalty to alganim is insignificant then i have no problem next time talking my interests else where and also recommending and sharing this experience with anyone who shows further intrest in a purchasing at Exite

  • 5/5 Шукуржон �. 2 years ago on Google
    One of the best electronic shops in Kuwait.

  • 5/5 Russell L. 2 years ago on Google
    Great store and excellent service from the employees.

  • 5/5 sandeep anand k. 3 years ago on Google
    Nice shopping destination

  • 3/5 Sherif El E. 3 years ago on Google
    Disappointed from the sales guy. I asked a guy to get me the Huawei Watch fit. He told me out of stock without bothering to check. While going out I asked another sales guy. He got me one

  • 4/5 Basma A. 3 years ago on Google
    Bank sevices and ATM , MOBILE brances , perfumes , clothes shops , watches , pharmacies ,,,etc

  • 5/5 I B. 3 years ago on Google
    Has what you need for the most part. Also has.warranty so I like that many locations for convenience and also you can order online and they deliver to your home. So overall I enjoy this store due to its customer service and warranty availability

  • 1/5 Thanatos I. 2 years ago on Google
    expensive compare to other store, egypsians staff not good


Call +965 1803 535 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Repair services
  • Recycling
    • ✓️ Electronics
  • Accessibility
    • ✓️ Wheelchair-accessible lift
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✓️ Delivery
    • ✓️ In-store pick-up
    • ✓️ In-store shopping
    • ✓️ Same-day delivery

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