2/5 Rainuzia S. 2 years ago on Google
(Translated
by
Google)
We
chose
CVC
Alagoinhas
for
the
initial
service,
they
were
super
attentive
and
showed
us
credibility.
We
bought
a
package
to
Gramado
including
a
package
for
the
Maria
Fumaça
Wine
Tour,
which
was
our
dream,
and
the
tour
was
explained
by
the
employee
who
I
emphasize,
did
not
inform
that
there
were
2
types
of
wine
tour,
so
1
tour
was
explained
and
another
sold
.
We
only
found
out
that
the
tour
we
bought
was
not
the
Maria
Fumaça
when
we
arrived
at
the
first
stop
on
the
other
tour.
It
was
disappointing,
and
when
we
got
in
touch
with
the
store,
we
were
treated
poorly
by
the
employee
who
had
been
happy
to
help,
which
made
us
even
more
upset.
We
were
5
people
and
we
just
wanted
to
understand
what
had
happened,
but
no
satisfaction
was
given,
yes
I
was
accused
of
not
wanting
the
Passeio
Maria
Fumaça,
but
the
other
one.
We
had
financial
losses,
we
were
emotionally
shaken,
because
it
was
one.
I
dream
of
doing
the
tours,
and
allied
to
that
the
fact
that
we
didn't
have
support.
When
we
called,
they
didn't
even
try
to
see
what
had
happened,
we
were
already
received
with
the
accusation
that
that
was
our
tour
and
that
we
asked
for
that
one
and
not
the
other.
I
hope
it
improves
the
way
you
treat
customers,
especially
in
situations
where
you
have
mistakes.
lack
of
preparation
(Original)
Escolhemos
a
CVC
Alagoinhas
pelo
atendimento
inicial,
foram
super
atenciosos
e
nos
mostraram
credibilidade.
Compramos
um
pacote
para
Gramado
incluindo
um
pacote
para
o
Tour
de
Vinhos
Maria
Fumaça,
ao
qual
era
nosso
sonho,
e
passeio
foi
explicado
pela
funcionária
que
resalto,
não
informou
que
tinha
2
tipos
de
tour
de
vinhos,
então
foram
explicado
1
passeio
e
vendido
outro.
Só
descobrimos
que
o
passeio
que
compramos
não
era
o
Maria
Fumaça
quando
chegamos
a
primeira
parada
do
outro
passeio.
Foi
decepcionante,
e
ao
entrarmos
em
contato
com
a
loja
fomos
mal
atendidos
pela
funcionária
que
antes
atendia
alegremente,
o
que
deixou
a
gente
ainda
mais
chateado.
Eramos
5
pessoas
e
a
gente
queria
apenas
entender
o
que
tinha
acontecido,
porém
não
foi
dada
nenhuma
satisfação,
sim
fui
acusada
de
não
querer
o
Passeio
Maria
Fumaça
e
sim
o
outro.
Tivemos
percas
financeiras,
ficamos
abalados
emocional,
pois
era
um.
Sonho
fazer
o
passeios,
e
aliado
a
isso
o
fato
de
não
termos
tido
suporte.
Quando
ligamos
nem
se
quer
tentaram
ver
o
que
tinha
acontecido,
já
fomos
recebidos
com
acusação
de
que
aquele
era
nosso
passeio
e
que
a
gente
pediu
aquele
e
não
o
outro.
Espero
que
melhore
a
forma
de
tratar
os
clientes
principalmente
em
situação
onde
tem
equívocos.
Despreparo
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