1/5 Akshay J. 5 months ago on Google
I
recently
had
my
first
experience
staying
at
the
Novotel
Chennai
Chamiers
Road,
and
I
must
admit
that
I
left
far
from
satisfied.
My
two-night
stay,
which
cost
me
a
hefty
sum
of
Rupees
16673.12,
turned
out
to
be
a
regrettable
choice
that
I
wouldn't
recommend
to
anyone.
The
first
major
issue
that
marred
my
experience
at
the
Novotel
was
a
shocking
encounter
in
their
restaurant.
While
enjoying
my
meal,
I
was
horrified
to
find
a
cockroach
near
the
doughnut
station.
The
sight
of
such
a
creature
in
a
dining
area
is
not
only
unsightly
but
also
deeply
unsanitary.
I
promptly
alerted
a
waiter
to
this
alarming
discovery,
expecting
a
swift
and
appropriate
response.
Unfortunately,
the
waiter's
indifference
was
as
appalling
as
the
cockroach
itself.
He
didn't
take
any
immediate
action
to
address
the
issue
or
assure
me
of
the
restaurant's
cleanliness.
Frustrated
by
the
lack
of
response
from
the
waiter,
I
requested
to
speak
with
the
manager,
hoping
for
a
more
professional
and
responsible
resolution.
To
my
disbelief,
the
manager,
too,
displayed
a
complete
lack
of
concern.
He
was
casually
busy
preparing
tea,
seemingly
uninterested
in
addressing
a
customer's
legitimate
complaint.
This
laidback
attitude
was
truly
disappointing
and
reflected
poorly
on
the
hotel's
commitment
to
guest
satisfaction.
What
bothers
me
the
most
about
this
experience
is
the
absence
of
any
compensation
or
effort
to
rectify
the
situation.
Paying
a
substantial
amount
for
a
two-night
stay,
I
had
hoped
for
a
level
of
service
that
would
justify
the
expense.
However,
I
received
nothing
but
frustration
and
disappointment.
Novotel
failed
to
meet
even
the
most
basic
expectations
of
cleanliness
and
customer
service.
In
conclusion,
my
stay
at
Novotel
Chennai
Chamiers
Road
was
a
colossal
letdown.
I
cannot,
in
good
conscience,
recommend
any
Novotel
branch
or
hotel
based
on
this
experience.
The
presence
of
a
cockroach
in
a
restaurant,
coupled
with
the
apathetic
attitude
of
the
staff
and
the
lack
of
any
meaningful
response,
made
my
stay
an
unfortunate
waste
of
both
time
and
money.
Novotel
has
a
long
way
to
go
in
terms
of
improving
its
service
quality
and
guest
satisfaction.