HORRIBLE! My flight is tomorrow, did the PCR test 48 hours ago and didnt receive nothing by email yet. 4 family members 360 EUROS ! They promised to get it in 24 hours. Nobody answering the phone. Great thing to do in my last day of vacation: chase a hospital to deliver their promised services. HORRIBLE

I have been there for entire 4 days when my princess was born. Professional staff, completely aware of situation. Best service ever I have ever seen. Recommend.

Staff is polite and medical treatment is decent enough, but very unorganized, with a clear lack of comunication between the multiple members and workers. An example is when i was hospitalized here, and the doctor said for me to rest/sleep as much as possible before being operated, yet throughout the whole day various other staff members kept intruding to do the usual daily chores of cleaning the room, and wanting to make my bed (even though i was told to rest in said bed). another exmple of lack of comunication was: while i was here, everyday they sent me to do x-rays, which i should've only gone when the doctor said i needed to. more than once, said doctor acted surprised to know i went for an x-ray in a day he did not asked for. Also very expensive, and is treated more as a business than a place to help (now that i think about it, constant unscheduled x-rays were probably some way to further generate more income somehow). I was also informed that all doctors and nurses here also usually have to sign a contract that states, that they have to prescribe a minimum amount of recepies/perscriptions/treatements daily in order to reach a certain amount of daily profit.

(Translated by Google) We arrived at 10:03 pm to the emergency room with a 5-month-old baby in hand, vomiting and suffocating and the ex-doctors informed us that the hospital had already closed 3 minutes ago. It is definitely a business. Common sense, heart is not with this hospital. May these gentlemen never have a pediatric emergency, a child suffering and be refused entry to a hospital. (Original) Chegamos às 22h03 às urgências com um bebe de 5 meses em mãos, a vomitar e a asfixiar e os exmos senhores doutores informaram que o hospital já tinha fechado há 3 minutos. É sem dúvida um negócio. Ter bom-senso, coração não é com este hospital. Que estes senhores nunca tenham uma urgência pediátrica, um filho em mãos a sofrer e lhes seja recusada a entrada num hospital.

(Translated by Google) It is a billing machine. The most funny episode occurred with a consultation with my baby. On the day of the consultation we left in advance, but we caught two accidents along the way. In the hospital parking lot, it became mandatory to use only 1 elevator, due to the covid, which creates long lines. When the baby arrived at the pediatrician, it was already 10 min. The administration said that she was only entitled to 5 minutes of consultation, or if she wanted to, she would have to schedule another one ... I know that the delay was not the hospital's fault, but in so many years, so many hours I waited for the consultations, it is very insensitive to send one baby in the 2nd or 3rd pediatric consultation. And the consultation actually took 5 minutes, everything running, half the doubts to be clarified. In addition to this sad episode I have more, but it's not even worth mentioning. Fortunately, there are other private hospitals to go to. (Original) É uma máquina de facturação. O episódio mais caricato ocorreu com uma consulta da minha bebé. No dia da consulta saímos com antecedência, mas apanhamos dois acidentes pelo caminho. No parque de estacionamento do hospital passou a ser obrigatório usar apenas 1 elevador, devido ao covid, o que gera filas demoradas. Quando a bebé chegou a pediatra já passavam 10 min da hora marcada. A administrativa disse que já só tinha direito a 5min de consulta, ou se quisesse teria de marcar outra... Eu sei que o atraso não foi culpa do hospital, mas em tantos anos, tantas horas esperei pelas consultas, é muita insensibilidade mandar um bebé embora na 2a ou 3a consulta de pediatria. E a consulta teve efectivamente 5 min, tudo a correr, metade das dúvidas por esclarecer. Além deste triste episódio tenho mais, mas nem vale a pena enumerar. Felizmente há outros hospitais privados para recorrer.

We did a PCR test for travel and were assured we would get the result within 24-48 hours. We received the test result only on SMS after 60 hours (5 hours beyond our flight time) so we missed it. The actual email result came after 65 hours. Before the flight we kept calling the "permanent line" with no response. 180 euros thrown in the garbage. Once we were able to connect on the phone there was 0 empathy or help provided, all we got was "file a formal complaint if you want" Update: we filed a formal complaint on the red book and got reimbursed the money spent

I needed a PCR test to travel, everything went smooth at hospital. They told me I would get the test results in 24h, I received them after 53 hours. I had to get a test at airport. CUF had the test result when I called them multiple times 2-4 hours before the flight but it still took them over 30h hours to email them to me. On the phone they kept telling me I would get the results "in a couple of minutes"...

Terrible experience. I will never come back. Staff with 0 patience and understanding although you are paying an arm and a leg. If you need something, go to another hospital, not this one. Low quality, I will downgrade as much as I can to my circle.

I’m a regular customer since overall the hospital offers a lot of health services with good availability of appointment slots. I had a rhinoplasty in this hospital last year and the surgery itself was just great but the recovery was the worst experience of my life. Aggressive nurses shoving food down my throat and threatening me with inserting a catheter to force me to pee if I didn’t do it by myself, but I just REALLY didn’t feel the need to pee. I was left alone in the room with blood running from the surgery area and flooding my chest and the bed and no one came to my “rescue” for a very long time and I couldn’t move… overall, total nightmare and I definitely do not recommend for surgeries. For walk in and walk out consultations, sure.

(Translated by Google) VERY CAREFUL with this hospital. Lousy service. DO NOT want to be operated on in this hospital. My 58-year-old father, who is healthy, entered this hospital to have gall bladder surgery. Despite not having any symptoms, he was advised by the doctor to have an operation to avoid EVENTUAL problems later on. "Operation now has no risk and can be worse later." He went in to be operated on Thursday night and on Sunday morning he had passed away. During the operation, the intestine was punctured and despite several attempts to analyze his complaints (he was in post-operative pain), they did not do it and when they found out they had a puncture in the intestine, there was nothing to do. Be very careful with this hospital. To regret the attitude of this hospital and whoever manages it towards the patient and his family. Get away from this hospital. (Original) MUITO CUIDADO com este hospital. Serviço péssimo. NÃO queiram ser operados neste hospital. O meu sogro com 58 anos e com saúde entrou neste hospital para ser operado a pedra na vesícula. Apesar de não ter quaisquer sintomas, foi aconselhado pelo médico a ser operado para evitar EVENTUAIS problemas mais tarde. "Operação agora não tem qualquer risco e mais tarde pode ser pior". Entrou para ser operado 5a feira à noite e no domingo de manhã já tinha falecido. Na operação furaram o intestino e apesar das várias tentativas para que analisassem as queixas dele (estava com dores pós operatório), não o fizeram e quando descobriram que tinham furado o intestino já não havia nada a fazer. Tenham muito cuidado com este hospital. De lamentar a atitude deste hospital e de quem o gere para com o paciente e seus familiares. Fujam deste hospital.

(Translated by Google) If it is an emergency situation do not go to CUF !! Super time consuming service! I do not recommend! (Original) Caso for uma situação de emergência não vá a CUF!! Atendimento super demorado! Não recomendo!

(Translated by Google) Shame what happened to me. I was a little late because of accidents on the highway. And they only gave me about 3 minutes of consultation. They could have passed the consultation ahead and I would go later. This does not justify. I'm not going back to that hospital, to much better hospitals in Porto. Shame (Original) Vergonha o que me aconteceu. Cheguei um pouco atrasado por causa dos acidentes na autoestrada. E só me deram cerca de 3 min de consulta. Podiam ter passado a consulta a frente e eu ia depois. Isto não justifica. Não volto a entrar naquele hospital, a hospitais muito melhores no Porto. Vergonha

Just terrible. My daughter had a medical emergency and I try to bring her to this hospital. They asked for her Portuguese ID and Portuguese address. When I’ve explained that we are tourists and therefore we cannot provide such, they simply refused to take us in. Money talks higher than life in this “hospital”

Ridiculously expensive for someone without health insurance, pricing should be announced before the treatments not after at least an estimated price. Excellent staff. Waiting periods unnecessarily long.

Still waiting for the results of a second HPV exam to confirm whether I have the cancer-causing strains. No one responds to my emails or inquiries made through the website. No update in the app, no update in myCuf account. It's been almost 2 months since the exam.

[Disclaimer: i only came here because it’s the closest private hospital from my work and I honestly think this is the considerate thing to do in order to not overpressure our SNS. But don’t get me wrong: the public hospitals are light years better in terms of know-how of the professionals, quality of the service and so on but should only be used for emergencies] So, after a nurse assessed my condition at 13:09 (yellow bracelet), time of entrance, I waited 2 hours until I got up to leave CUF heading to the nearest private hospital in Porto. Why? Because no one checked on me up until 15:30 - suddenly a nurse said that my name “was just being called to enter the consultation room”. [Let’s remind ourselves this is a private and expensive “hospital” and supposedly I’m “lucky” to be able to afford being here] The doctor came to see me - clearly with the fakest smiles and small talk - and proceeded to ask what was going on. Some minutes later I was doing a covid test, taking some blood samples and was informed I was going to do an ultrasound. It was 16:30 when I was called for the scan. And it was 18:00 when I was discharged - they said it’s an unknown diagnosis yet with a prescription for paracetamol and a colic relief pain killer. Great! :/

(Translated by Google) I am followed in almost all specialties here and that is where I chose to give birth to my daughter 5 years ago. Clinically I have only had good experiences but, in terms of comfort and as nothing positive, I point out the waiting time in the External Consultations of the most sought after specialties and, particularly, in the Permanent Care of both Adults and Pediatrics, very exaggerated and with a clear inability to service response / number of professionals available. Unfortunately in this part (of waiting) it has been more and more at the level of the Public, which is not acceptable in a private unit. In terms of clinical treatment, I continue to fully trust the professionals with proven results. As for the services, particularly obstetrics, maternity and internment, it is an excellent service, with the best quality that the serious, competent, human, responsible and attentive professionals that have stopped there have already accustomed me! (Original) Sou seguida em quase todas as especialidades aqui e foi onde escolhi dar à luz a minha filha há 5 anos. Clinicamente tenho tido apenas boas experiências mas, a nível de conforto e como nada positivo, aponto o tempo de espera nas Consultas Externas das especialidades mais procuradas e, particularmente, no Atendimento Permanente tanto de Adultos como Pediátrico, muito exagerado e com uma clara incapacidade de resposta dos serviços/quantidade de profissionais disponível. Infelizmente nesta parte (da espera) tem ficado cada vez mais ao nível dos Públicos o que não é aceitável numa unidade privada. Já a nível do tratamento clínico continuo a confiar plenamente nos profissionais com provas dadas. Quanto aos serviços, particularmente obstetrícia, maternidade e internamento, é um serviço de excelência, com a melhor qualidade a que já me habituaram os profissionais sérios, competentes, humanos, responsáveis e atenciosos que por lá param!

(Translated by Google) A very expensive hospital for the quality of services. Long waiting time and the absurdity of having to pay for the RX doctor's outfit, due to Covid (Original) Um hospital muito caro para a qualidade dos serviços. Muito tempo de espera e o absurdo de se ter que pagar a indumentária da médica do RX, devido á Covid

If you have insurance it’s one of the best hospitals in Porto. Expensive otherwise. A lot of people have lowered the score by complaining about COVID tests. As a regular here (due to a chronic illness) I’ve always felt like this is what a hospital should be. Is it perfect? Nope. And you should check your doctor’s credentials and maybe switch sometimes if you feel like you didn’t land the right one. Other than that I recommend it.

(Translated by Google) We are People we are not Numbers Today I had surgery scheduled for the CUF Porto Hospital, Doctor Dr. Tiago Monteiro (Ophthalmologist). I received a message from the hospital saying that I should be present at 3:30 pm with a 6-hour fast, so I did at 3:15 pm I was in the waiting room of the Ambulatory Surgery service, the Doctor had told me that the surgical procedure was fast and that at most it would take an hour. I entered the infirmary at 4:15 pm they put a few drops in my eye and put a catheter in my vein, I sat in a stretcher chair for more than 2 hours without anyone giving me any explanation, at the end of that time and after having fallen asleep and woken up several times in that chair, I asked a Nurse why I was waiting so long, of course I showed my dislike for the wait, having said that I didn't even feel like having an operation anymore, Mrs. Nurse was calling the Doctor did not give me any reason for the delay, he apologized and said proudly that if he did not want to be operated on he would not be able to leave. At no time was I asked to consider, and that it would be better to have an operation, no, I was clearly convinced that for those people whether I had an operation or not, it was strictly the same thing. However, another patient who was in the recovery room beside me told me that the same thing had happened to him and that he had been waiting for several hours for surgery. We are not numbers, we are people, and as people we are, we have to be treated with dignity because we are customers. If I treated my customers like that for a long time I was behind closed doors. Health for these people is a very profitable business and as they have no competition they have this type of attitude. We are People We are not numbers and in what depends on me, you can be sure I won't shut up. Of course I left without an operation. (Original) Somos Pessoas não somos Números Hoje tinha uma cirurgia marcada para o Hospital CUF Porto, Medico Dr. Tiago Monteiro (Oftalmologista). Recebia uma mensagem do Hospital a dizer que deveria esta presente ás 15:30 com jejum de 6 horas, assim fiz as 15:15 estava na sala de espera do serviço de Cirurgia em Ambulatório, o Médico tinha-me dito que o procedimento cirúrgico era rápido e que no máximo demoraria uma hora. Entrei para a enfermaria as 16:15 puseram-me umas gotas no olho e colocaram-me um cateter na veia, fiquei sentado num cadeirão tipo maca durante mais de 2 horas sem que ninguém me desse qualquer explicação, ao fim desse tempo e depois de ter adormecido e acordado varias vezes no referido cadeirão, perguntei a uma Enfermeira qual a razão de eu estar a tanto tempo a espera, claro que demonstrei o meu desagrado pela espera, tendo dito que já nem me apetecia ser operado, a Sra. Enfermeira foi chamar o Medico este não me deu qualquer justificação para o atraso pediu-me desculpa e com um ar altivo disse-me que se não quisesse ser operado não era e podia ir embora. Em nenhum momento me foi pedido que ponderasse, e que o melhor seria ser operado, não, fiquei claramente convencido de que para aquelas pessoas eu ser operado ou não, era rigorosamente a mesma coisa. Entretanto outro paciente que estava no recobro ao meu lado disse-me que com ele tinha acontecido o mesmo e que esteve varias horas a espera para ser operado. Não somos números somos pessoas, e como pessoas que somos temos que ser tratados com dignidade até porque somos clientes. Se eu tratasse assim os meus clientes a muito tempo que estava de portas fechadas. A Saúde para esta gente é um negocio muito rentável e como não têm concorrência têm este tipo de atitudes. Somos Pessoas não somos números e no que depender de mim, podem ter uma certeza não me calarei. Claro que me vim embora sem ser operado.

(Translated by Google) This classification is not for health professionals but for management. After a pandemic, they have exaggerated costs for protection kits. The EPI Kit for Dental Medicine costs 15 euros more when in the Trofa group it only costs 5 euros. They say that we can put the value on insurance but then we know that they do not participate. Complain. (Original) Esta classificação não é para os profissionais de saúde mas sim para a gerência. Após pandemia praticam custos exagerados para os Kits de proteção. O Kit EPI para Medicina dentária possui um custo de 15 euros a mais quando no grupo Trofa só tem um custo de 5 euros. Dizem que podemos meter o valor para o seguro mas depois sabemos que eles não comparticipam. Reclamem.

(Translated by Google) Lousy phone service. A family member was hospitalized on Friday morning, with suspicions of covid, asked for a contact and no one called to say the results. On Saturday after 3 phone calls, they do not know which room he is in, they do not know how to give any information about his condition and cannot have visitors. I still wait Unbelievable. (Original) Atendimento por telefone péssimo. Um familiar foi internado na sexta feira de manhã, com suspeitas de covid, pediram um contacto e ninguém ligou a dizer os resultados. No sábado após 3 contactos telefónicos não sabem em que quarto está, não sabem dar qualquer informação sobre o estado dele e não pode ter visitas. Continuo a aguardar Inacreditável.

(Translated by Google) The constant negligence, small or severe, and the systematic treatment of the patient as a number followed by dollar signs, are aberrant. They have fantastic facilities, but everything else is missing. (Original) As constantes negligências, pequenas ou graves, e o tratamento sistemático do paciente como um número seguido de cifrões, são aberrantes. Têm instalações fantásticas, mas falta tudo o resto.

(Translated by Google) There is no one, SINGLE consultation that is not rescheduled. Very bad. I do not recommend. Hospital da Luz, Trofa Saúde ... Make a better choice! (Original) Não existe uma, uma ÚNICA consulta que não seja remarcada. Muito mau. Não recomendo. Hospital da Luz, Trofa Saúde... Façam uma escolha melhor!

(Translated by Google) The delay in appointments starts, appointments with 45 minutes to 1 hour late! In some situations I even came away because I was waiting too long! It may start to be the worst private hospital we have! Not even at the Health Center you expect so much when you have an appointment and an appointment! Unfortunate (Original) Começa a ser hábito o atraso nas consultas, consultas com 45 minutos a 1 hora de atraso! Em algumas situações cheguei mesmo a vir embora por estar demasiado tempo à espera! Talvez comece a ser o pior Hospital privado que temos! Nem no Centro de Saúde se espera tanto quando se tem hora e consulta marcada! Lamentável

(Translated by Google) Lousy service I took my 1 year old son who fell and opened his eyebrow ... there was no surgeon on duty, they called him and it took over an hour to arrive (when in law it can only take up to 45 minutes). In the end my son took cola and a dressing for what I had to pay 408 € !!! An authentic ABSURD !!! (Original) Serviço péssimo Levei o meu filho de 1 ano que caiu e abriu a sobrancelha...nao havia cirurgião de Serviço, ligaram lhe e demorou mais de uma hora a chegar (quando de lei só pode demorar até 45min). No final o meu filho levou cola e um penso pelo que tive de pagar 408€!!! Um autêntico ABSURDO!!!

(Translated by Google) I called for information: I gave up at the end of an hour and fifteen minutes of waiting. Unfortunate (Original) Telefonei para obter uma informação: Desisti ao fiom de uma hora e quinze minutos de espera. Lamentavel

(Translated by Google) EXPLORATION of clients / patients and taking advantage of the situation, I cannot find any other name. On 02/09/2021, I went to the CUF Porto Hospital for exams, in imaging I performed 1 Electrocardiogram and 1 Echocardiogram, at the end when I went to make the payment I was confronted with the payment of 1 fee of 7.00 € , which according to the employee referred to the Kit used by the doctor, I showed my indignation regarding this attitude of the CUF Porto Hospital towards its clients / patients, moreover in the situation that we are going through, I said that I would go to the same Hospital a Colonoscopy and an Endoscopy with anesthesia, all of which gave money to the Hospital, what a surprise when the employee tells me that in these exams I also had to pay a similar fee but this time 45.00 €, yes it is true 45, € 00 for kits of gowns, masks and gloves, that is to say, we have to pay the uniforms of the staff, the high costs that these people have are not enough and I must mention that nobody warned me, only at the end of the exam, just like in the previous is that I would know. I immediately canceled the exam and went to the Hospital de Santa Maria in Porto where I scheduled exactly the same exam and I was guaranteed that I would not pay even 1 cent. I leave this comment as a guideline, we are the ones who dictate the rules of consumption are not these explorers, if everyone did the same, they learned. (Original) EXPLORAÇÃO de clientes/doentes e aproveitamento de situação, não encontro outra designação. No dia 09/02/2021, dirigi-me ao Hospital da CUF Porto para realização de exames, em imagiologia efetuei 1 Eletrocardiograma e 1 Ecocardiograma, no final quando fui realizar o pagamento fui confrontado com o pagamento de 1 taxa de 7,00 €, que segundo a funcionária dizia respeito ao Kit utilizado pela médica, demonstrei a minha indignação relativamente a esta atitude do Hospital da CUF do Porto para com os seus clientes/doentes, para mais na situação que atravessamos, referi que ia até efetuar no mesmo Hospital uma Colonoscopia e uma Endoscopia com anestesia, tudo isso dava dinheiro a ganhar ao Hospital, qual o meu espanto quando a funcionária me diz que nesses exames também tinha que pagar uma taxa similar mas desta feita de 45,00 €, sim é verdade 45,00 € para Kits de batas, máscaras e luvas, ou seja nós é que temos que pagar o fardamento do pessoal, já não bastam os elevados custos que esta gente pratica e devo referir que ninguém me avisou, só no final do exame, tal como no anterior é que ia saber. Cancelei de imediato o exame e dirigi-me ao Hospital de Santa Maria no Porto onde marquei exatamente o mesmo exame tendo-me sido garantido que não pagaria nem 1 cêntimo. Deixo este comentário a jeito de conselho, somos nós que ditamos as regras de consumo não são estes exploradores, se toda a gente fizesse o mesmo, aprendiam.

Generally the best hospital in Porto but still a long way to go and prices should be communicated better (more timely) Update 19/Oct/22: got prescribed a Carbohydrate deficient transferrin (CDT) exam by Antonieta Dias that cost 46,5 euros in January and costs 96 euros now. On both occasions they only informed me of the cost after taking my blood. I refused to go ahead with the test on both occasions. Wikipedia says it's mostly a test to detect alcohol abuse (I barely drink alcohol). Checked with another doctor and he said it's not necessary, so be VERY CAREFUL when visiting this hospital

Have gone there to do the pcr test before my flight by 48 hours and still didn't get it. Still have not gotten it after 55 hours, don't even know if they realize that people need pcr to travel with less than 48 hours. Save your money and try another place.

Needed urgent obstetric treatment on a Sunday and there was no available doctor ! Don’t get sick on Sundays.

For each service, too much tickets and time to wait. One ticket to be admited, another to pay, another to put a question. On each, a lot of time to wait. I was expecting much more from a modern private hospital.

Good clinic and grate doctors, at least in pediatric surgery. I have not met such an attitude to patients for a long time. Everything is clean and well organized.

I've been trying to contact for about an hour to ask for informations about my mother surgery and no one answers my calls! It used to be a good hospital but since the end of 2019 it has been deteriorating its quality of service gradually. At this moment I would not recommend since there are better alternatives.

DO NOT DO YOUR COVID PCR TEST HERE FOR TRAVEL!! 100 € for a PCR test that does not come with results in the 24-48 hour time as advertised and consulted. I was denied entry into my country because the result was not ready as CUF promised. The result came after 3 days MAKING THE TEST INVALID FOR ENTRY INTO MANY COUNTRIES. A waste of time and money!

Pathetic excuse of a hospital . Waited an hour as a covid patient and didn’t even give me the light of day . Just judgment looks and that’s it ! Absolute horrible service !!!!!

You pay a lot and service is slow also in ER. Better take a plane and go back home to be cared.

(Translated by Google) I went to the emergency room with a dependent family member, the doctor left me and the family member (91 years old, by the way) waiting 4h, and left without speaking to me! He sent the secretary to say a diagnosis (and the poor man could not say, because he is not a doctor ...). In the meantime, they put the tac on my relative and left him severely hurt by handling it without any care. Go to Lusíadas first (much better than this!). (Original) Fui às urgências com um familiar dependente, a médica deixou-me a mim e ao familiar (91 anos, já agora) à espera 4h,e saiu sem falar comigo! Mandou o secretário dizer um diagnóstico (e o coitado não soube dizer, porque não é médico...). Entretanto, fizeram o tac ao meu familiar e deixaram-no severamente magoado ao manipularem-no sem cuidado nenhum. Vão antes aos Lusíadas (muito melhor do que isto!).

Whilst on holiday in Portugal I developed an eye infection in my only good 'seeing eye'. The symptoms caused me to have blurred vision and photosensitivity. I was extremely frightened of losing my sight completely. The hospital staff were very supportive and managed to get me an urgent appointments in the eye clinic with two of their ophthalmology doctors ; Paulo Silveira Rodgues & Ana Rito Pinta Barreiros. I can not say enough good things about both of these doctors. They were both extremely highly skilled, professional, efficient , compassionate and thorough. Thank you for helping to save my vision.

It has been a month since my ginecological ecography, and the hospital still hasn´t delivered results. But the invoice yes, oh this they delivered! I had to go there physically, make a special request (sic!) and after a week still nothing. So I paid for the exam that now i cannot even access to see the results and bring them to another doctor. As far as i know, refusing the access to patient´s own health information is a crime in this country.

My experience has been nothing but good. Friendly, sympathetic and caring doctors and staff, that in no way seem rushed or annoyed. Never met a rude or inpatient employee during many visits here. Clean and tidy establishment. Big plus for using technology (using mobile App for everything from booking consultations or exam, paying invoices and receiving exam results, all in my phone.

(Translated by Google) The CUF Porto hospital, due to the excellent service and the quality of its staff, has gradually become my hospital of choice. This time I would like to praise the ophthalmology group, both the doctor who attended me in the emergency department and, in particular, Dr. Ana Carolina Abreu, who almost immediately operated on me with a tear in the retina, for the extreme friendliness and professionalism with that always attended me. It is in these difficult moments, when we feel a little lost, that the way and the speed with which we are served makes all the difference. My sincere thanks to the entire hospital and to this group of specialists in particular. (Original) O hospital CUF Porto, pela excelência do atendimento e pela qualidade do seu pessoal, tem-se tornado progressivamente no meu hospital de eleição. Desta vez gostaria de elogiar o grupo de oftalmologia, tanto a médica que me atendeu no serviço de urgência como, em especial, a Dra. Ana Carolina Abreu, que me operou quase de imediato a um rasgão na retina, pela simpatia extrema e profissionalismo com que sempre me atendeu. É nestes momentos difíceis, em que nos sentimos um pouco perdidos, que a forma e a rapidez como somos atendidos faz toda a diferença. Os meus sinceros agradecimentos a todo o hospital e a este grupo de especialistas, em particular.

Wide scope of medical areas. Prices quite high, and quite annoying that you have to wait to inform you arrive, then wait to be attended and then wait to pay and book more appointments. Additionally, if you ask for a remote consulte through videocall, it takes long time t set up and the doctor arrives late. The medical service is good and kind but very unpersonal. The place is big and clean.

(Translated by Google) Waiting time too high. (Original) Tempo de espera demasiado elevado.

As an American I find their quality of care and service to be better, faster and a fraction the cost then in the USA. If your in Porto on vacation, have time and need something done.. check this place out. Also they speak English so language is not a problem.

(Translated by Google) First time cuf porto 1st obstetrician consultation accompanying pregnant wife and we are separated as soon as we left the elevator. I, my father, wait, after a few minutes they send me from the place where I was to another place where it was full, as it was full and with the covidiaca reason I went to the street to get cold ... Thank you. I'm just sorry if I can be in a restaurant without a mask with 5 other people and this happens. I can't accept it is ridiculous. (Original) Primeira vez cuf porto 1a consulta de obstetra acompanhando esposa grávida e somos separados mal saímos do elevador. Eu pai fico a espera, passado uns minutos mandam sair do local onde estava para outro local no qual estava cheio, como estava cheio e com a razão covidiaca fui para a rua rapar frio..... Obrigado. Só tenho pena se poder estar num restaurante sem máscara com outras 5pessoas e acontecer isto. Não me conformo é ridículo.

I received my Covid test anwer in less than 24h here with Unilabs. Great clinic, amazingly well organized, responsive, with great nurses and doctors

(Translated by Google) I have been waiting for an appointment for physiotherapy for 2 months. There is an online appointment and they reply that the deadline for replying is 48 hours. When they call, they never get through the call with physiotherapy. Anyway ... (Original) Estou a aguardar a marcação de uma consulta para fazer fisioterapia há 2 meses. Há marquei on-line e respondem que o prazo para darem resposta é de 48 horas. Ao telefonar nunca conseguem passa a chamada com a fisioterapia. Enfim ...

(Translated by Google) I hereby come to present my discontent with updating the mycuf app, which in my opinion and that of several people who collaborate with this institution, has seriously complicated the needs of customers who, like me, want to make an appointment that was extremely simple to do and stay soon informed of the same date and time and now besides almost needing a computer course pending an answer from about 48 hours, and if you're lucky enough to do that. because with me it happened that I made (tried) an appointment for my wife and received the said message of 48 hours and our doctor for which we made an appointment, even today I did not know of THE DONE CONSULTATION AND AVAILABLE SCHEDULES. UNFORTUNATELY I HAD TO HELP YOU TO YOUR PERMANENT SERVICE, WHERE YOU HAVE ACCOMPANIED THAT YOU STAY, THIS SINCE DAY 1 OF THE CURRENT WAITING TO TAKE AN EXAMINATION BECAUSE YOU HAVE A STRONG ANEMIA. THEREFORE I REQUEST YOUR BEST BREVITY IN YOUR TREATMENT, AS WELL AS THE IMPROVEMENT OF V / APP. I AM JULIO RIBEIRO DA SILVA AND MY WIFE MARIA EMILIA QUEIROS PINTO CARNEIRO SILVA, WE ARE MEDIS CLIENTS AND WE HAVE RESPECTED THE DEPOSIT OF DEPOSIT BY V / REQUIRED, AS SUCH THANK YOU FOR YOUR BEST ATTENTION. THANKS. (Original) Venho por este meio apresentar o meu descontentamento com atualização da app mycuf, que na minha opinião e de varias pessoas colaboradoras dessa instituição, veio complicar seriamente as necessidades dos clientes que como eu querem efetuar uma marcação de consulta que era extremamente simples de fazer e ficar logo informado da data e hora da mesms e agora alem de quase precisar dum curso de informatica faca pendente duma resposta de cerca de 48 horas, e se tiver a sorte de isso acontecer. pois comigo sucedeu que marquei (tentei) uma consulta para a minha esposa e recebi a dita mensagem das 48 horas e a medica nossa para a qual marcamos, ainda hoje não sabia da DITA CONSULTA E HORARIOS DISPONIVEIS NÃO LHE FALTAVAM. INFELISMENTE TIVE DE A SOCORRER AO VOSSO SERVIÇO PERMANENTE, ONDE ME ACONCELHARAM A QUE FICASSE INTERNADA, ESTA AÍ DESDE O DIA 1 DO CORRENTE Á ESPERA DE FAZER UM EXAME POIS ESTÁ COM UMA FORTE ANEMIA. POSTO ISTO SOLICITO A VOSSA MELHOR BREVIDADE NO SEU TRATAMENTO, ASSIM COMO A MELHORIA DA V/APP. SOU JULIO RIBEIRO DA SILVA E A MINHA ESPOSA MARIA EMILIA QUEIROS PINTO CARNEIRO SILVA, SOMOS CLIENTES MEDIS E FIZEMOS O RESPETIVO DEPOSITO DE CAUÇÃO POR V/EXIGIDO, COMO TAL AGRADEÇO A VOSSA MELHOR ATENÇÃO. OBRIGADO.

Outstanding facilities, very clean, cosy environment, all the staff is very nice and has a great clinical staff. Most of the staff speaks English

More than 2 hours waiting in the emergency room with very few other patients... and I am pregnant!! Not clear why they took so long to visit us... really unbelievable, since it’s a private hospital I was expecting a good service but I was wrong.

(Translated by Google) Good care by the pediatrician who attended my grandson. But something went very wrong ... They did the analysis to see if the diagnosed tonsillitis was viral or bacterial and the result did not correspond to the real one - they said it was virics hours later, it was seen by a doctor who saw that the throat was full of I put ... How is it? My grandson was full of pain and had to return to the emergency ... 40 € more, gentlemen of Cuf hospital Porto 🤢😵😖 the desperation continues ... There is more than 1.30h waiting to be attended for the baby's reassessment ... the administration of this hospital should be ashamed ... It is an emergency but probably went to lunch 😵 (Original) Bom atendimento por parte da pediatra que atendeu o meu neto. Mas algo correu muito mal... Fizeram a análise para verificarem se a amigdalite diagnosticada era virica ou bacteriana e o resultado não correspondia à real😞disseram que era virics horas mais tarde, foi visto por um médico que viu que a garganta estava cheia de pus... Como é? O meu neto estava cheio de dores e teve de voltar à urgência...mais 40€,senhores do Cuf hospital Porto 🤢😵😖 continua o desespero... Há mais de 1.30h a espera de ser atendida para reavaliação do bebé...a administração deste hospital devia ter vergonha... É uma urgência mas provavelmente foi almoçar 😵

They lost my prescription for medicine (brain disease) which I have to take every month. Now they are offering an appointment with doctor only in October. Crazy! I have very hard headaches during days and even don’t have any medicines. The worst experience ever. I’ve been in many countries and it’s the first bad experience with this medicine.

The doctors are good, but the pricing policy is inadequate. We came to pick up orthopedic insoles, which we paid for together with a doctor's consultation the previous time, and they also charged us 50€ as for a full consultation, although there was no consultation, there was only a fitting of insoles.

Clean, modern and reassuring. That's how a health facility should be. Efficient and helpful staff.

We needed emergency service as my sister had gotten some bad liquid in her eyes. We were helped quickly by a very good doctor that was calm and professional and managed to make my sister relax a bit during this horrible experience. Its a private clinic and therefore quite expensive... This is why there is one star less.

Great care. English speaking.

Fish

Outstanding!

very clean, outstanding service.

(Translated by Google) I want to thank all the people since Dr. Carolina, Dr. Maria Manuel, the nurses and assistants, all the attention and affection as my husband was accompanied well, thank you very much. (Original) Quero agradecer a todas as pessoas desde a Dra Carolina,Dra Maria Manuel, as enfermeiras e auxiliares,toda a atenção e carinho como o meu marido foi acompanhado bem hajam o meu muito obrigada.

(Translated by Google) Friendliness of people and the good treatment given to the user. Very clean and neat. (Original) Simpatia das pessoas e do bom tratamento dado ao utente. Muito limpo e asseado.

(Translated by Google) To the entire team that accompanied me in the surgery on 14/01/2020, a big thanks for the dedication and affection. (Original) A toda a equipa que me acompanhou na cirurgia de 14/01/2020 , um muito obrigada pela dedicação e carinho.

Needed to get a blood test done the morning of Dec 15th and was very happy with the staff at Reception and in the lab area. Smooth, quick process and super professional, polite and helpful service!

(Translated by Google) Always well attended. (Original) Sempre bem atendido.

(Translated by Google) Last October I went to two consultations at this hospital, one for neurology with Dr. Pedro Miguel Castro and the other for neurosurgery with Dr. Rui Vaz. There are two 5-star doctors, I just have to thank you. Well be it to all the staff at this hospital. Thanks. (Original) No passado mês Outubro fui a duas consultas neste hospital, uma de neurologia com o Dr. Pedro Miguel Castro e outra de neurocirurgia com o Dr. Rui Vaz. São dois médicos 5 estrelas, só tenho que agradecer. Bem haja a todo o pessoal deste hospital. Obrigada.

(Translated by Google) Good professionals and good service. I had good care in my surgical intervention. (Original) Bons profissionais e bom atendimento. Tive bons cuidados na minha intervenção cirúrgica.

(Translated by Google) Sperometry spectacular technical children, (Original) Esperometria crianças tecnicos espectaculares,

(Translated by Google) Good professionals (Original) Bons profissionais

(Translated by Google) Good facilities, good parking but payable, fast service and with a lot of sympathy and quick resolution of administrative situations. (Original) Boas instalações, bom estacionamento mas a pagar, atendimento rápido e com muita simpatia e resolução rápida das situações administrativas.

(Translated by Google) In general, welcoming atmosphere, friendly and helpful teams, good organization in service and problem solving. The only minus is the amount required by the emergency episodes. (Original) Em geral, ambiente acolhedor, equipas simpáticas e prestáveis, boa organização no atendimento e na resolução do problema. O único menos, é o valor exigido pelos episódios de urgências.

(Translated by Google) Safe hospital and great service! (Original) Hospital seguro e com ótimo atendimento!

(Translated by Google) Quality of service is worth the price you pay for consultations ... (Original) Qualidade de serviço vale o preço que você paga pelas consultas ...

Helpful staff, as well to foreigners. Modern equipment and competent doctors.

(Translated by Google) In my experience, they provide an excellent service, even in difficult times. (Original) Pela minha experiência, prestam um serviço de excelência, mesmo em tempos complicados.

(Translated by Google) My thanks to the team that was with me today during my hospitalization and surgery on the 3rd floor. Assistants, nurses, anesthetist and Dr. Vanda Patricio who is an exceptional human being and an excellent doctor 😊 (Original) O meu muito obrigada a equipa que esteve comigo hoje durante o meu internamento e cirurgia no piso 3. Auxiliares, enfermeiras, anestesista e a Dra Vanda Patricio que é um ser Humano excecional e uma médica de excelência 😊

(Translated by Google) 5 star service in everything (Original) Serviço 5 estrelas em tudo

(Translated by Google) The logic of viewing the waiting order is not clear. In Viseu, I think it's better! (Original) A lógica de visualização da ordem de espera não é clara. Em Viseu, julgo ser melhor!

(Translated by Google) Doctors are like my longtime friends and extremely professional and competent (Original) Os Médicos são como se fossem meus Amigos de longa data e extremamente profissionais e competentes

(Translated by Google) More than an hour of waiting for an 84 year old! With the doctor's indication to go to the emergency room !!! (Original) Mais de uma hora de espera para uma pessoa de 84 anos! Com indicação da médica para ir á urgência!!!

CUF Porto , is simply the most amazing Hospital I have ever been to , Top Medical Staff , Top organisation, the Hospital itself is really clean and well maintained , you get the impression of going to an upscale Art Gallery , the total experience is simply AMAZING , special accolades for Dr Ana Serrano !