4/5 Jenna B. 1 year ago on Google
I
really
do
not
like
writing
reviews
on
poor
customer
service,
however
I
have
been
to
this
neat
little
spot
about
5
times
after
today
and
today
was
just
awful.
Our
first
server
was
completely
overwhelmed
and
he
let
it
show.
It
was
my
bad
for
not
calling
ahead
for
a
table
of
9
adults
and
2
kids,
but
the
amount
of
overwhelm
we
saw
for
a
restaurant
that
just
really
was
not
that
busy
on
a
Tuesday
evening
was
unjust
in
my
opinion.
The
first
server
stopped
working
with
us
without
our
knowledge
and
before
we
ordered
our
food.
A
second
server
came
out
and
even
declared
the
first
server
was
in
fact
overwhelmed
and
she
took
our
order.
Mind
you,
we
haven’t
even
complained
at
this
point,
just
chatting
away
and
waiting
to
order.
We
lost
our
second
server
at
some
point.
Everyone
needed
a
drink
or
water
and
I
finally
went
inside
to
address
the
waitstaff.
I
asked
for
the
manager
and
I
was
told
they
were
not
in.
I
asked
who
was
running
the
restaurant
and
the
server
told
us
she
was.
I
very
calmly
tried
to
let
her
know
that
I
have
been
here
several
times
before
and
love
this
place,
which
is
why
I
brought
my
family
and
spoke
highly
of
it.
I
let
her
know
the
service
today
was
awful,
we
didn’t
have
drinks
and
we
just
seemed
to
keep
getting
forgotten
about
outside.
Her
response
was,
“did
you
make
reservations
ahead
of
time”
and
issues
with
being
short
staffed
(which
I
know
everywhere
is
understaffed
right
now
but
not
everywhere
do
I
get
service
this
bad).
I
did
not
make
a
reservation
because
most
places
don’t
take
reservations
nowadays.
I
tried
giving
feedback
to
her
directly
and
she
just
seemed
to
get
offended
and
the
service
just
got
worse,
unfortunately.
The
reason
for
the
review
is
she
went
ahead
and
charged
a
20%
gratuity
to
our
bill,
which
it
does
not
state
anywhere
they
charge
parties
a
gratuity.
Do
people
deserve
a
tip?
Absolutely!
Did
they
earn
a
20%
tip.
Absolutely
not.
I
do
hope
the
kitchen
staff
keeps
tips
as
well
because
waitstaff
didn’t
do
much
this
evening.
I
am
one
person
who
has
brought
about
14
people
to
this
restaurant
so
far,
and
they
have
now
lost
my
service
because
they
couldn’t
take
feedback
and
I
will
no
longer
be
recommending
them
either.
UPDATE
9/29/22:
The
manager,
Jacob
and
GM,
Tori
were
both
extremely
helpful
in
their
responsiveness
and
willingness
to
make
sure
we
don’t
have
this
experience
again
with
their
servers.
The
tip
was
returned
and
they
even
offered
a
gift
card,
which
I
respectfully
declined
because
I
was
not
looking
for
anything
free.
I
will
be
back
to
support
this
small
business
and
hope
to
be
able
to
leave
a
better
review
next
time!