3/5 Christine G. 5 months ago on Google
Started
as
a
great
experience
but
did
not
finish
as
such.
I
had
originally
given
5
stars
in
every
area,
but
that
would
be
inaccurate
for
the
entirety
of
my
stay.
We
had
a
few
people
that
helped
us
over
our
stay
from
12/1-12/3
2023.
NAOMI
gave
exceptional
customer
service
(5
star
employee
for
sure!)
and
was
very
welcoming
and
friendly
with
each
and
every
interaction
we
had.
If
my
rating
was
based
purely
off
of
her
service
it
would
be
an
5/5
and
I
would
return
any
time
I’m
in
the
area.
Irene
was
very
friendly
and
helpful
originally.
We
were
also
helped
by
a
man
on
night
shift
our
first
night
here
who
was
definitely
less
welcoming
and
not
very
friendly
but
we
were
not
provided
his
name.
The
room
was
clean
and
warm
and
we
had
no
major
issues
until
the
end
of
our
stay.
My
husband
is
here
for
work
and
I
tagged
along.
I
got
up
at
6
am
Sunday
to
take
him
to
work
and
he
suggested
that
I
see
about
a
later
checkout
because
he
takes
lunch
around
12:00
and
that
way
he
could
drive
to
work
and
come
give
me
the
car
on
his
lunch
if
possible
so
I
could
go
back
to
sleep
and
get
some
rest
as
we
didn’t
get
very
much
sleep
due
to
noise
from
the
highway
and
the
hallway
all
throughout
the
night.
I
called
the
front
desk
around
6
am
on
12/3
and
asked
what
my
options
were
for
late
check
out,
the
man
on
the
phone
curtly
said
the
latest
I
can
do
is
1
and
I
said
that
is
perfect
and
reminded
him
my
room
number.
At
11:20
I
get
a
knock
on
my
door
from
housekeeping
and
Irene
reminding
me
today
was
my
scheduled
check
out.
I
explained
I
spoke
to
a
gentleman
this
morning
at
6
who
said
I
could
have
a
late
checkout
of
1
and
explained
that
I
have
nowhere
to
go
or
any
way
of
leaving
the
hotel
until
around
12:20
when
my
husband
will
be
here
with
our
car.
They
told
me
the
man
I
spoke
to
was
wrong
and
I
needed
to
be
out
at
noon
at
the
latest
and
that
they
would
“talk
to
him,”
as
if
them
coaching
him
was
going
to
do
anything
to
help
with
the
fact
that
I
was
being
told
to
leave
with
nowhere
to
go.
I
explained
again
that
I
had
nowhere
to
go
and
no
way
of
leaving
and
as
this
isn’t
a
super
nice
looking
area
and
I
and
not
comfortable
with
the
area,
I’m
not
going
to
sit
outside
in
the
cold
and
wait
because
of
a
mistake
made
on
the
staff’s
part.
I’m
also
not
going
to
spend
my
hard
earned
money
for
an
uber
due
to
their
mistake.
They
reluctantly
offered
me
check
out
at
12:30
and
stated
that
they
would
have
the
housekeepers
do
the
remaining
floors
and
return
to
do
mine.
They
made
it
seem
like
I
was
inconveniencing
them
when
I
had
been
lied
to
and
had
planned
my
day
around
what
the
staff
had
told
me.
Mind
you
I
had
been
listening
to
a
ton
of
noise
in
the
hallway
since
10
am
as
they
had
spent
an
hour
and
a
half
loudly
cleaning
the
other
rooms
on
my
floor
and
almost
30
minutes
cleaning
one
room
across
the
hall
from
me.
I
highly
doubt
they
were
going
to
finish
the
entirety
of
the
other
2
floors
in
the
40
minutes
that
they
wanted
me
out.
I
am
now
anxiously
waiting
for
my
husband
to
get
out
of
work
for
lunch
and
come
pick
me
up
so
I
can
get
out
of
this
hotel
as
todays
experience
really
put
a
damper
on
the
trip
and
the
experience
with
this
hotel
as
a
whole.
I
work
in
customer
service
and
have
spent
some
time
in
management
as
well,
and
when
my
staff
made
a
mistake,
I
never
tried
to
make
that
my
customer’s
problem,
I
made
sure
my
customer
was
taken
care
of
and
that
my
staff
was
coached
appropriately
to
avoid
problems
in
the
future.
My
husband
and
I
were
originally
planning
on
returning
to
this
hotel
for
multiple
future
stays,
as
my
husband
travels
here
one
weekend
every
month
for
work
and
we
would
have
loved
to
have
given
repeat
business,
but
after
this
experience
we
will
definitely
be
finding
anywhere
else
to
stay
in
the
future.
