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Planned Parenthood - Northeast Heights

Medical clinic Medical center Obstetrics gynecology clinic Family planning center Reproductive health clinic Abortion clinic

🫤 Office staff are not friendly. They just stared at the computer while we waited in line for them to acknowledge us in line. We decided to step in front of the window. The receptionist/MA was very dry an rude. Had an attitude the entire time. I brought my teen in who was already nervous an this envir... People often mention location, appointment, told, time, doctor, hours,


Address

9809 Candelaria Rd NE, Albuquerque, NM 87112

Website

www.plannedparenthood.org

Contact

(505) 294-1577

Rating on Google Maps

3.10 (58 reviews)

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Working Hours

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Featured Reviews


Frequently mentioned in reviews: location (12) appointment (11) told (9) time (7) doctor (6) hours (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 2/5 Martin G. 2 years ago on Google
    Office staff are not friendly. They just stared at the computer while we waited in line for them to acknowledge us in line. We decided to step in front of the window. The receptionist/MA was very dry an rude. Had an attitude the entire time. I brought my teen in who was already nervous an this environment was not friendly or inviting. No friendly customer service skills at all. They need to be retrained. Or just fake it!! DO BETTER!! Make us feel comfortable because we are freaking out already about this type of appointment and the vibes your giving off are not helping.
    8 people found this review helpful 👍

  • 5/5 Gracie M. 2 years ago on Google
    I would like to thank both the nurse I had (maya) and the doctor I had (jasmine) they made everything so comfortable for my visit I really do recommend this place! Staff was friendly and my appointment went quick
    5 people found this review helpful 👍

  • 1/5 Orange T. 3 years ago on Google
    Made appt last week to get prescription refilled. Provider never renewed. Drove 1 HR out of my way to the clinic because they don't answer the phone during business hours. Office staff supposedly left message to have another provider to refill today. Still waiting.
    3 people found this review helpful 👍

  • 5/5 Denise M. 1 year ago on Google
    Only rated 5 star becuse I wanted this to cause attention. If you're thinking of coming here DO NOT waste your time. Drove 6 hours from my city becuse this is the closest facility tht work for my birth control(financially) I even set up my appointment weeks in advance! I was told my appointment was in the San Mateo location I show up 20min early and they tell my my appointment was in the north east location ! No problem i'll drive to the other location. When I get there the lady at the front desk( which by the way was extremely rude such poor work etiquette). Tells me that I cannot be seen becuse I was late. I confronted her about the situation telling her I drove 6 hours to be seen and that i was told my appointment was in the other location. Still refuses to take me! I was beyond upset.
    2 people found this review helpful 👍

  • 3/5 Monica A. 2 years ago on Google
    I can't speak to the quality of care because I didn't actually receive any services. First, I was told twice that my appointment was on San Mateo. So I get there to learn it's actually at this location. Cool, no biggie. But then after also being told I could get a referral order for blood work to test levels for pcos, I actually couldn't get that. So I paid $30 for actually nothing lol.
    2 people found this review helpful 👍

  • 1/5 Nina S. 1 year ago on Google
    This morning a lady called to confirm my appt then immediately after confirmation she said my insurance isn’t accepted by the provider of the day and tried to reschedule me days later. I already waited all weekend to be seen and she wasn't respectful and told me to just go to urgent care. Now I've donated WAY too much money to planned parenthood to actually need their services and to be treated so poorly by staff. I am never scheduling an appt or making a donation again.
    1 person found this review helpful 👍

  • 4/5 Carrie 2 years ago on Google
    Had a phone appointment then didn’t get a call. After spending 20+ minutes on hold finally someone answered, turns out I heard the email to send my insurance to wrong and they were waiting on that, my fault there. Once I got through and got that straightened out everyone was incredibly nice, helpful and thorough. We felt well taken care of!
    1 person found this review helpful 👍

  • 1/5 Erica G. 11 months ago on Google
    Update: Just saw on my health profile that they wrote my dad had ovarian cancer. 🤦‍♀️ Had a 4pm appt. Arrived 15 min early. Didn't get seen until 5:15 (after closing hours) and was told it would take 20 minutes. I had to leave for another medical appointment in ten minutes and was told the front desk would reschedule. They refused to provide me with a 4:15 appointment so I didn't have to take off work early again. 4:15 + 20 minutes = 4:35pm, so it would still fall within opening hours, but the nurse Leanne who was so apologetic for getting to me late even refused it. So she was willing to stay late today but unwilling to help me within opening hours another day. Didn't make any sense and really turned me off from this location.
    1 person found this review helpful 👍

  • 1/5 Kamea E. 1 year ago on Google
    appt cancelled twice due to clinician not being there, first time they called to let me know but second time said “idk where she is”. very unprofessional
    1 person found this review helpful 👍

  • 1/5 Elizabeth A. 9 months ago on Google
    I went in bc I recently moved here and needed to see someone to try and get help for really heavy, constant bleeding bc of endometriosis. The doctor I saw at this location prescribed me Isibloom, stating it was good for heavy bleeding and pain. I trusted the doctor to know what she was doing and didn’t immediately do research until after I started the meds, which immediately made every symptom worse. I missed multiple days of work, constantly light headed from the blood loss, so I looked it up and this was a BC that uses estrogen, which makes endo much worse. I called to ask what I should do and got redirected a ton, and never got a call back from the doctor even though I was genuinely fearing for my life from the volume of blood. And then I got told that the doctor I saw, the only one at any PP in town apparently that even give bc scrips or something, was moving to the Santa Fe location and no one would be able to assist me. So yeah, this location’s negligence put me in a nearly life threatening situation bc I trusted the doctor to know what she was doing and then tried to get their help. I won’t be paying for anything here. Oh they’ll send you to collections in less than a month btw.
    1 person found this review helpful 👍

  • 5/5 Grace M. 1 year ago on Google
    Cinthia was very informative and helpful! She made me feel very safe and provided me with all the info i needed to feel safe! Thank you all!!

  • 5/5 Karlee L. 2 years ago on Google
    Amazing experience today! I saw Dr Jasmine for the first time today and she is a rockstar! She is very knowledgeable and answered all my question. Nina was very kind and sweet! I was a little skeptical at first given the other poor reviews but Jasmine and the other staff knocked it out of the park! Home run ladies! From the front office gal...I didn’t catch her name...to Dr Jasmine and her MA Nina! Thank you gals for a wonderful experience today! I am forever grateful!

  • 1/5 Susana P. 1 year ago on Google
    I was like five minutes late for traffic and they wanna reschedule me months out terrible service

  • 1/5 A 11 months ago on Google
    I originally came to this location to get my IUD replaced, on top of staff trying to get me to change my mind multiple times (while booking the appointment and three times again the day of my procedure), my experience at the Candelaria location was very dissapointing. They ask an excessive amount of questions, a lot that have nothing to do with the reason for visiting, that takes up a chunk of the time being there. When it finally came time to have my procedure done I was seen by the Provider known as Karen. Upon examination I was burned with the speculum, she failed to check the temperature before inserting the instrument. I was barely given anytime to calm down before the procedure begun again. She also did not change her gloves after touching multiple things inside the room. I ended up leaving with a yeast infection and a UTI onto of the sever pain that comes with an IUD insertion, and instead of taking patient care into consideration and seeing me again to get the proper care I needed, I was referred to the Santa Fe location or told to wait it out 1-2 months until something became available.


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