3/5 David G. 1 year ago on Google
My
2
years
at
FCCH
on
William
Street
have
been
heartbreaking.
Dr
Pentecost
has
been
my
MD,
and
she
has
been
very
attentive
and
super
professional
in
so
many
ways
-
in
terms
of
medical
care,
and
she’s
very
humble
and
very
dedicated.
But
the
referrals
process
is
largely
broken.
And
Dr
Pentecost
seems
overwhelmed
by
that,
aware
there
are
problems,
but
not
at
all
clear
-
even
though
she’s
also
the
medical
director
of
the
clinic
-
on
what
she
can
do
about
it.
Meanwhile,
the
clinic
manager,
Nancy
Gonzales,
gave
me
loads
of
assurances
that
she
would
improve
things,
and
that
she
welcomed
input
on
issues
I
-
and
likely
other
patients
-
have
been
having
with
the
referral
system,
but
then
Nancy,
who
has
the
primary
administrative
role
at
this
clinic,
has
dropped
the
ball
and
made
excuses
repeatedly,
and
also
contradicted
herself
-
she
doesn’t
seem
committed
to
internal
improvements
-
or
is
she?
Nancy
gives
lots
and
lots
and
lots
of
mixed
messages.
And
i’m
sure
that
Dr.
Pentecost
mostly
just
wants
to
practice
medicine.
It
seems
that
Dr.
Pentecost
as
Medical
Director
and
Nancy
Gonzales
as
Clinic
Office
Manager
just
can’t
find
a
way
to
collaborate
on
working
out
referral
problems;
they
seem
to
have
problems
hiring
+
training
+
retaining
really
good
referrals
staff.
This
may
be
an
issue
post-COVID,
or
First
Choice
Community
Clinics
overall
just
not
paying
enough
-
i
don’t
know
-
but
it’s
heartbreaking
bc
Dr
Pentecost,
who
has
dedicated
her
career
to
helping
low-income
patients,
plus
advancing
lifestyle
medicine
alongside
standard
medical
care,
might
thrive
more
in
a
more
positive
clinic
environment.
Perhaps
Nancy
G
and
Dr
P
need
more
resources
from
this
chain
of
clinics,
perhaps
they
just
haven’t
found
a
way
to
solve
referral
issues,
perhaps
they’re
just
inconsistent
in
solving
small
problems
and
then
building
momentum
from
there
-
my
sense
is
that
it
might
be
all
three.
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