First Choice Community Healthcare - South Broadway Medical Center image

First Choice Community Healthcare - South Broadway Medical Center

Community health center Mental health service

One of the Top rated Community health centers in Albuquerque


Address

1401 William St SE, Albuquerque, NM 87102

Contact

(505) 768-5450

Rating on Google Maps

4.50 (198 reviews)

Open on Google Maps

Working Hours

  • Thursday: 8 AM to 5 PM
  • Friday: 8 AM to 5 PM
  • Saturday: Closed
  • Sunday: (Easter), Closed, Hours might differ
  • Monday: 8 AM to 5 PM
  • Tuesday: 8 AM to 5 PM
  • Wednesday: 8 AM to 5 PM

Featured Reviews


Frequently mentioned in reviews: clinic (8) doctor (8) staff (8) healthcare (8) time (6) front (6) professional (6) covid (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Laura C. 1 year ago on Google
    Horrible service. I have been going to this clinic for about 6 years and I swear every time is worse. I haven't gone because of lazyness, but I am definitely changing to another provider. I had a UTI last week, an infection, and they wanted me to wait a week for seeing a doctor (I don't even remember her name because they keep changing it every time) so I could get antibiotics prescription. I don't understand how could they expect me to survive for a week with an infection spreading and pain, and only taking AZO. The only thing they tell me is to keep calling early in the morning to see if an appointment has been cancelled. When I finally get to talk to a doctor (already 2 days with the UTI), doctor sends me to lab for a urine test and sends the order for antibiotics. Fine. I go do my test and they tell me they will call me with results. More than a week has passed and I haven't heard from no one. Yet I took medicine and it happens to cause me an intense fever. And guess what, I am literally auto diagnosing myself reading in Google about antibiotics that cause fever because I don't wanna be mistreated by the rude people who answer the phone or the doctors that, in my opinion, lack of any kind of actual human empathy. I bet that if I tell them what's going on, what I have found out, they would try to cancel me and tell me not to read stuff from the internet, but I don't even wanna go back there. Horrible experience with First Choice. I do not recommend.
    4 people found this review helpful 👍

  • 5/5 Jillianne M. 1 year ago on Google
    Dr Pentecoot is the best doctor I've ever had. She's takes her time. She listens. I always felt no matter what ailed me she was there to help me get better.
    2 people found this review helpful 👍

  • 1/5 Claudia S. 1 year ago on Google
    Terrible service from the ladies at the front desks. When asked for assistance in a different language they will immediately hung up the call with no explanation whatsoever. Upper management should really look at replacing these ladies, who seem like they are in desperate need of a break. Very rude and condescending with patients.
    2 people found this review helpful 👍

  • 1/5 tania e. 1 year ago on Google
    Dr take for ever to see once ur in the room I waited 1hr my appt eas at 830 still by 930 the Dr has not been in the toom ohhh but if I was late I wouldn't have been seen
    2 people found this review helpful 👍

  • 3/5 David G. 1 year ago on Google
    My 2 years at FCCH on William Street have been heartbreaking. Dr Pentecost has been my MD, and she has been very attentive and super professional in so many ways - in terms of medical care, and she’s very humble and very dedicated. But the referrals process is largely broken. And Dr Pentecost seems overwhelmed by that, aware there are problems, but not at all clear - even though she’s also the medical director of the clinic - on what she can do about it. Meanwhile, the clinic manager, Nancy Gonzales, gave me loads of assurances that she would improve things, and that she welcomed input on issues I - and likely other patients - have been having with the referral system, but then Nancy, who has the primary administrative role at this clinic, has dropped the ball and made excuses repeatedly, and also contradicted herself - she doesn’t seem committed to internal improvements - or is she? Nancy gives lots and lots and lots of mixed messages. And i’m sure that Dr. Pentecost mostly just wants to practice medicine. It seems that Dr. Pentecost as Medical Director and Nancy Gonzales as Clinic Office Manager just can’t find a way to collaborate on working out referral problems; they seem to have problems hiring + training + retaining really good referrals staff. This may be an issue post-COVID, or First Choice Community Clinics overall just not paying enough - i don’t know - but it’s heartbreaking bc Dr Pentecost, who has dedicated her career to helping low-income patients, plus advancing lifestyle medicine alongside standard medical care, might thrive more in a more positive clinic environment. Perhaps Nancy G and Dr P need more resources from this chain of clinics, perhaps they just haven’t found a way to solve referral issues, perhaps they’re just inconsistent in solving small problems and then building momentum from there - my sense is that it might be all three.
    1 person found this review helpful 👍

  • 2/5 Fern P. 1 year ago on Google
    The wait times are insane; I’ve once arrived early, checked in, and then was forgotten about and didn’t get seen until the very end of the day. I was seated in a room waiting for literal hours to no fault of my own. Waiting for at least an hour before being seen even when arriving on time is my usual experience. My last appointment a prescription I’ve been on for multiple months was written incorrectly so my insurance won’t cover it; it’s over $100 for a month, and if one couldn’t tell by the fact I go here for health care and not say, UNM, I am low-income and can’t afford that. The withdrawals from my medication made me near-bed-ridden and prevents me from working. I know this is the fault of a dying health care system and not the fault of the underpaid, understaffed team but it makes it incredibly demoralizing to be seen a doctor who barely takes the time to see you because they’re so busy with other appointments. My needs are not adequately met here, but there’s not really where else I can go that would be any better. When you’re born into poverty in the US, they do everything in their power to keep you there or have you dead before you reach retirement.
    1 person found this review helpful 👍

  • 1/5 Ruben C. 1 year ago on Google
    I called to make appointments and I'm on hold forever they do not call back I have to call back numerous times the doctors and the nurses aides are great. It's the ones that answer the phones to make appointments to refill prescriptions that are just not very professional and not very good at their jobs if I did not like my doctor I would leave
    1 person found this review helpful 👍

  • 2/5 William G. 1 year ago on Google
    The receptionists frequently make scheduling errors that interfere with appointments. Pharmacy will claim to "lose" important voicemails left on their answering machine. Appointments with the doctor will often occur 1 or 2 hours after your scheduled time. I've been a patient at First Choice for over 3 years but the issues I've been experiencing have only seemed to grow worse...
    1 person found this review helpful 👍

  • 5/5 Mama G. 3 years ago on Google
    The kindness and quality care we have received as a family here has been outstanding. Dr. Juliana Chavez literally helped save my Sons life. The staff from the front desk to the techs and doctors are all professional. I highly recommend this clinic.
    1 person found this review helpful 👍

  • 1/5 Leona V. 2 years ago on Google
    horrible horrible "customer service" (Females in the front and that answer the phone) they are rude rude rude, if they are not happy with their profession , they should find another! My daughter has tried to see Dr ? on different occasions for my grandson that is sick. (not with covid) she diagnoses him through the phone without seeing? and prescribes medicine. I understand the protocal for covid I to work in healthcare for the elderly! so before he can be seen, he has to to get tested for covid, that should not be the issue if all healthcare workers are vaccinated! so today my grandson gets covid test , the female testing for covid did not change her PPE before testting 3 other veivhles parked behind my daughter! so if my grandson happens to have covid she just passed it to the viechles behind her! does that make sense? there is something wrong with this America!
    1 person found this review helpful 👍

  • 5/5 Ramsey Kane (. 2 years ago on Google
    Dr Lariza Valdez is an amazing and professional physician that is very attentive and listens to my needs. She even asks great questions that sometimes I’m not even thinking about that helps me get a clear diagnosis. I would recommend this place to all my family and friends who need reliable, fast, and trustworthy answers for all their medical needs. Professional staff, very clean, and leaves me feeling confident with my results.
    1 person found this review helpful 👍

  • 5/5 Anna Marie G. 1 year ago on Google
    The front desk and referral desk staff are friendly and helpful! Great experience! Love my PCP Rebeca Mendoza-Gomez! Knowledgeable and thorough!!
    1 person found this review helpful 👍

  • 5/5 Heather E. 2 years ago on Google
    I had several phone appts with Dr. Juarez at this clinic. She was patient and listened fully to all of my issues. She worked with me and got me on the right track for my mental and physical health. The front desk staff is kind and professional. I choose this clinic and this doctor for my healthcare needs.

  • 5/5 Ian M. 1 year ago on Google
    Doctor is very professional. Staff actually seem happy to work. Check it out y'all.

  • 5/5 Ingrid K. 10 months ago on Google
    I love this healthcare provider. I recently moved out of state to work for one of the top healthcare providers in the country, so am now covered under their health insurance plan, requiring I utilize their healthcare providers--I have never had a worse healthcare/health insurance experience. My awful experience with my new provider/organization makes me miss First Choice Community and Dr. Juarez who even in my move across the country have been so accommodating with helping me refill my prescription and manage my healthcare. I have always felt so heard, understood, and welcomed by the entire staff--I miss them more than I ever thought I would!

  • 2/5 Mari W. 5 months ago on Google
    Great staff, always friendly, great pediatrician, But I don't understand why admin will not order pediatric COVID shots. They have a pediatric department. I don't want to depend on random people in the community, I'd like my toddler/children to get their shots in their doctors office with nurses we trust.

  • 1/5 Mari Juana 4. 7 months ago on Google
    The staff is so worthless. It takes forever to see your Dr. The front desk don't know how to treat patients. The medical staff must have gotten their license from A cracker box


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