I have two dogs that have puppy care plan. One of my dogs are up to date with his shots. My poor female has not gotten all her shots. She is being refused her rabies shot. She had a appointment for shots and they left us sitting in the car over an hour. The other people park and called their dogs were serviced. My doggie cannot sit that long in the car. She is very small and I am afraid for her to get dehydrated. She cannot be in car that long. The heat and car rides make her vomit. I should send VCA bill for detailing my car again. I finally left because I had to be in Santa Fe for other appointment. Why make an appointment if you cannot make it on time. They called me at 10:30 am to get her medical information for my dog. Her appointment was at 9:40 am . I arrived at 9:15 am to get her check in. The service is very poor.

Ariel might be one of the nicest most helpful people I have ever met! She is so beyond willing to help. I have 7 dogs and scheduling can be a nightmare... Ariel helps to make everything work around my hectic schedule. My dogs love the staff at Town and Country. They treat my animals like they would their own. Couldn't ask for any better!!!

Unfortunately we had to put our Lola down yesterday unexpectedly. Our normal vet office and other offices near us told us they could not fit us in until th following day or after the holiday weekend. Our poor girl was suffering and VCA Town and Country told us we could come right away. As soon as we got there they saw us immediately. The staff that helped us were the sweetest and most comforting in this horrible sad moment especially for never meeting us or Lola before. They helped make this process the easiest they could. I would never want to go anywhere else in the future. Wish all places seemed to care this much.

Yesterday was our first visit to Town and Country animal hospital, after having used two other veterinary hospitals in the past, we are beyond happy and satisfied with the services we received yesterday for our little benjie boy, he has been having issues with his ears and we were concerned he may have a tic, after consulting with us for over 40 minutes, the vet technician said explained what services were available for benjie. Including getting him up to date on his vaccinations as well as testing his ears, they told us the fees upfront. This is un heard of in my experience with other vets, they isolated the problem which is yeast and allergies, and formed a treatment plan, he is doing much better today and we are extremely grateful for their attention to our furr baby and we will return on the 14th of September with our other 2 babies.

Dr. Rael and her team were amazing with my dog Frisco! Thank you all for being so patient, kind, and caring to our animals!!!

My already shy cat was extra shy at home this week after his dental at VCA Town and Country. The vets called me every day to check on him until he was back to his normal behavior. I also ask a ton of questions and never feel rushed during his visits. I am very thankful to all the staff here!

My experience here with my dog Leo has been great! I had not taken him to a vet in quite a long time and they got him all caught up with everything- all at a fair price! The whole staff is so kind and knowledgeable, and Dr. DeHerrera is amazing. After the experience, I wouldn't take Leo anywhere else!

Woke up Monday morning ate breakfast walked outside to the side door to see blood on the steps we all thought the cat got somthing again but after we dropped of my little sis at school mom called and said it was my dog he got attacked we rushed him to the vet and hit us with a er vist paper for $400 we waited and they told us the x-rays and all the diagnosis was gonna be 1500 dollars and then they said 300 if my dog needed cpr we left and then later we picked him up in a towel and they said he had 5 fractured ribs but that he would be okay fast forward 5 hours I'm sitting with him feeding him water through a medicine dropper and then he started twitching and then he stopped we had our faith in this vet and they let us down. you will be missed jake

Thank you to Dr Lincoln and the front desk staff (Ariel, specifically) for taking care of my dog Zion so efficiently. We were camping in the San Juan Mountains in CO when Zion had an onset of gagging and shortness of breath at 1130pm Tuesday night. My husband and I knew it was emergent and left immediately and we're unable to find ANY vet willing to take him in the middle of the night from Durango to ABQ- they even hung up on me when I called! We arrived before VCA opened and explained what was going on, they told me the nearest 24 hour clinic but due to the arrival time it was faster to wait to have Dr. Lincoln take a look at my boy when he arrived for the day than drive to the other clinic. VCA was fast, though and efficient, they followed up and prescribed additional meds for us as well. Thank you for your excellent service.

We had two terrible experiences here at this location. HERE IS THE WORST: The entire staff -- admin, techs, and the significantly unprofessional vet with his rear end hanging out of his pants were extremely -- and it seemed deliberately -- unhelpful. They had REQUIRED a follow up appointment to have stitches removed, then when we arrived for said appointment the vet actually asked me why I hadn't just removed the stitches myself at home!! (note again, with his rear end crack highly visible and when he turned towards me, plenty of tummy visible). I had to take time off of work in order to accommodate this appointment, by the way. They were not the only people working that day. The vet and his tech (who was openly flirting with him, I believe they had a date planned for later that evening) began to talk rudely about me in front of me, and then would not help me with my dog. They locked the lobby door behind me when I walked out!!!! My dog was very scared due to the weird circumstances and I could not get her in the car. I knocked on the door solidly and even called into the office. The girls at the desk could see me and I could see them ignoring me, and so they left the counter so I could not see them!!!!! A stranger in the parking lot ended up volunteering to help me with my dog. He also seemed very angry and indicated he would be looking for a new vet practice. BOTTOM LINE: USE A DIFFERENT LOCATION for VCA.

Do not bring your pet to Town and Country unless your pet needs dental services. Every time we took our dog in for an appt. Something was wrong with her teeth. In the middle of our ðog having an en ormous cyst removed, they wanted to take more teeth out. Also, if you do not have the money to pay for a treatment, even in an emergency, they will not see your pet. They use no discretion and talk load, so the entire lobby knows your financial situation. They wanted to charge 900 for tests, and we could not afford it right then, and they said we denied service. They need a box to mark "can't afford." There is a difference, and you leave there feeling belittled and judged. After 2 years with them , I won't go back.

VCA has been my choice for health care for all the cats we have owned for at least 23 years. I have had Care Club for several years for my remaining two cats, but have decided to not continue that service, since it is very expensive and I am on a limited income. Yesterday I get a reminder for my cat’s appointments and along with the reminder I get this: Please give us a call if you need to cancel or reschedule by 4pm today. Please be advised we do have a no call no show policy, and according to our systems you have had 2 no call no shows. If we do have another no call no show, we will have to require a deposit of $118.28 (our exam fee) for future appointments. If you do show up, that deposit will be used towards your appointment. If you do not show at that point, you lose your deposit. Thank you so much and have a wonderful day. I only have recollection of one missed appointment and that was my fault, because I thought it was at a different time, but really 23 years of being a loyal customer doesn’t count for anything? This is not your neighborly veterinary clinic. They have gone too corporate. I had a good experience with the doctors and vet techs, but perhaps I need to move on.

This place will try to take all your money. Do not go here. I have a large breed dog and they kept pressing the expensive puppy food and charged me ridiculous prices for shots and visits. My dog broke his toe I got X rays and they put a splint on him for 1k and said it I was going to have to go back weekly to re wrap it for 75$ instead of just showming me how to do it. Then come for a follow up X ray for another 280$. The vets are pushy and rude as well. Staff and techs are nice but some have no idea what’s going on. I would not recommend.

Terrible place to take your beloved pet. They do unauthorized procedures, and charge you for it. They do not show you invoice before you pay. Will not ever be doing business with this clinic again.

Once your dog gets to see the Vet, service is caring and excellent. The front desk, not so much. An appointment was set up and email recieved noting 2 times; 10:30 and 11:30. This has happened before. I noted this to the clerk - she said "it is the system" and could care less. We will take our dogs elsewhere. A plus to this visit was a flyer was posted noting what dogs cannot have - and ours got into some guacamole causing the issue, so problem solved - thank you for that.

So inconsiderate me and my sick pup were waiting for hours in the new Mexican heat. I asked for some water to fill my pups bowl and they denied my sick puppy of hydration. After 4 hours I called them the lady who answered said I'd be waiting another 4 hours my puppy was exhausted at this point. Just all around bad service please don't come here they will try to cook your dog alive.

We have been bringing our dogs to VCA for several years but will not be after today. They have always been expensive and upcharge at every possible chance. They have always been late in bringing the dogs into the room when I have been on time for scheduled appointments. Today, they cancelled our appointment and expected us to wait for up to 3 hours to be seen. They only offered one option to reschedule and when that did not work wanted to charge us extra to be seen on an emergency basis. When I asked for suggestions on possible best times to visit so the wait might be shorter, the staff was uncooperative and simply repeated it might take up to 3 hours I don't usually bother writing reviews - bad or good- but this was the worst customer service experience I have had in a long time. Go somewhere else -- as many others have noted - they are pricey, late and rude.