Great place if you love old man sweat! If you go during a weekday, you'll find lots of old men who don't bother to wipe down their equipment after they're done and the employees won't do anything about it. In fact, I've never seen an employee cleaning the machines themselves despite being there nearly daily and at various times. Instead, you'll find 3-6 employees standing around the front desk hanging out. They don't bother to refill the paper towels or spray bottles. For what they charge, you can find newer equipment, better services, and cleaner facilities elsewhere. Edit: I know now why it's as dirty as it is. Your "Detail" guy with the beard and arm tattoos has been following a woman around the gym flirting with her. Poor girl looks super uncomfortable. Oh and the other 4 employees still standing around the drink fridge gossiping. Not sure what you'd need to contact me for, it's pretty clear from the reviews the issues. Maybe staff a manager who has more experience than a few years out of high school?

Great gym, a bit run down but these geniuses have the steam room closed for social distancing but the sauna is open and they’re the same size. Just say you’re too cheap to run the steam room instead of lying.

The Metro Location on McCloud has gone downhill since covid. It was great for so many years but now it's become a slum. The women's dressing room and pool area are dirty, smelly and becoming a hazard. The hot tub is rarely working, steamroom has been shut for over 2 years and the floor of the sauna recently had gum wrappers and used water bottle on the floor. Sadly, it's finally time for me to give ot up.

The gym itself is fine, the cancellation process is a pain. They will try and fleece you for every penny with made up fees and cancellation problems and paperwork. You're going to end up having to block them on your credit card.

**Edit 2 in response to defined fitness response. I have called and email the manager at the McCloud location, so if your happy to help respond to the attempts at communication I have made. Edit* Two months later after multiple conversations with the manager who refused to refund the majority of the charges, because it was not defined fitness's fault, but assured me my account was closed, Defined fitness tried again to charge my account. Unless you plan to stay at this gym forever I would avoid it like the plague. They act like they never got your cancelation notice and then continue to charge you. When you call them out on it they say they never received your notice despite you giving it in writing and email.

Absolutely disgusted with this Defined Fitness location. Pool and hot tub have been down for months. Each time I call for updates on repairs, front staff has no idea what is going on. They provide no ETA on repairs. It all comes down to management. Lousy business plan and horrible way to treat customers. I am joining another club that treats customers better and lets us know what is going on!

This gym has gotten beyond disappointing. For some of us that count on “before work showers” and basic cleanliness it’s well below what you would hope for being a paid member. I’ve been to community centers with better up keep and cleaning routines. I guess they won’t care until someone gets a staph infection and files a lawsuit or whatnot. I used to love Defined so I actually find it hard to complain but when you get into those showers they leave you no choice (especially when you see so many employees standing at the desk just talking). Idk if the upper management doesn’t know or care but either way it is highly unacceptable. If you’re looking to join a gym in Albuquerque stay away from this one. Posted with this review is a shower curtain three feet from a water spigot that could hose down these showers at any time.

This gym has always been cared for very poorly! There are only maybe 6 shower stalls (women's), and 2 are always out of order. The floors and walls are falling apart (big chips in the tiles, etc), and in those places, the dry wall is coming off. The ceiling has fallen down in places, and they just keep patching it with a very poorly done job. The shower curtains are so old they have holes in them... the same ones have been hanging there for at the at least 6 years! They are so cheap that once, the curtains were so bad that they needed replaced, but instead of doing that, they simply cut them in half, vertically, so that they were a thin strip in the opening. I went and bought shower curtains myself and put them up. The water pressure goes terrible, and as soon as someone else turns one on, it goes down even further! Usually, now I go to a different one, but I went because one of DFs best water instructors was supposed to be teaching that day. I will never go to that one again!

Nothing at this corporate run gym will make you feel like you're getting your money's worth. Although the staff is friendly they are only working a corporate angle to sell memberships. There is rarely a time when the gym isn't over run with too many people and the facilities at all locations show the wear and tear. Finally when you're year long contract is up they make it as difficult as possible to terminate the contract. Oh, and don't have a legitimate medical reason to cancel either or they may try to violate your HIPPA rights by asking you to show your medical records to exit gracefully. They are corporate robots through and through with very little dedication to keeping members happy. Do yourself a favor and join one of the many locally owned and family based gyms or spa's around NM. Your money will be better spent.

My partner and I had the WORST customer service I’ve ever experienced at Defined Fitness. I have a membership and my partner signed up for a class through ClassPass at the San Mateo location, our first time at this club. When we arrived, we were told that the club doesn’t honor third party sign-ups, despite offerings at every club on the ClassPass app. The attendant agreed to honor the reservation for the day. The instructor no-showed, so we decided to do cardio as a last resort. The attendant came to us on the machines to tell us that the sign-up was only for classes and we would be charged to use the machines. In addition to this, the locker room and equipment was in poor repair compared to every other club. Will not return to this club.

I am very impressed with this gym. I really like the old school feel of this gym. Operations Manager Matthew really has this gym looking great. I workout at the Defined Fitness Capital Club in Santa Fe and what I noticed immediately was all machines are functioning and operational to be used. Not like the Santa Fe gym where it seems like every other machine is broken. Thank you. Keep up the awesome job.

I've been a member of defined for about 2 years and i do my best to avoid this branch. It's unsanitary. The whole place stinks. The gym stinks, the locker rooms stink, the shower stinks, and the pool and hottun water just feel really gross

Not too bad of a gym and the staff is always friendly. The trainers are really great as well. But the follow ups with clients is lacking, the fact that all the steam rooms were removed from all locations for a BS reason, and the price point for just about everything offered is not reflective of the overall atmosphere or experience provided. For the amount I pay, I'd expect a more upscale environment, but sadly I'm getting a lackluster aesthetic, a very smelly locker room, and a team who doesn't call me back when I request follow ups. It's doable for now, but if a better gym opens up, I won't hesitate to switch.

This gym is walking distance for me but I have decided to drive to coors because of the poor condition of the locker rooms (everything smells like mold), the condition of the pool that may or may not be broken this week and the lack of concern from staff. I can only go to the gym after working a 12 hr grave yard shift. I specifically joined this gym to swim laps. I cannot tell you how many times I've sat waiting for a lane to open at 0630 am only to watch people playing instead of working out. The last straw was last week when a woman had brought a ton of pool tools and was playing with her floaties in a lane. I went to staff and they told me that they could not tell people how to use their facilities. I asked if I could just bring in my stuffed animals and play house on the weight machines but I didn't receive a response. A manager did call me to reiterate that anyone can use their pool however they want. Ok. Fine. Coors is newer, nicer and doesn't smell like mold. And so far, I don't mind sitting on one of the many benches available (something san mateo/mcleod doesnt have) waiting for a lane to open up because everyone is using them appropriately. I'll pay more in gas for the better facility and you should too.

This is the best and cleanest location I’ve been too at defined fitness. Thanks for caring

👎The jacuzzi is to dirty and is always out of service 😵‍💫🤦👎 👍But the rest of the gym is nice and clean 💚👍 💪 Awesome work out machines 🥰

Sam was engaging and remarkably pleasant to associate with. She is knowledgeable, thorough and lively. Staff members by far are engaging and friendly here and the environment seems sanitary and well maintained.

Good value. Great hours. Open on holidays. Staff is nice. Members are friendly. No cheesy meatheads ! Not crowded. Adequate equipment regardless what others have posted. The only issue is there are almost ten employees on the clock at any one time and few if any are cleaning. A gym with traffic needs constant cleaning. A manager told me they use fancy proprietary cleaning products. All that’s needed is bleach and hot water and a mop for all the surfaces and especially the wet areas. No fancy products. They neglect the pool, restrooms and locker rooms etc. The toilets are growing goteas. Just needs more attention. Elbow grease. The weights and auxiliary equipment are all kept in place and order. The employees on the clock need to be made to work instead of relaxing and socializing moderation). Earn their money. Keep vacuuming and mopping the floors. Whip down the weight benches and machines. Kill the algae in the pool. Bleach down the floors and all the surfaces in the wet areas. Kill the bacteria, viruses and fungus. Just because members are not paying Sports and Wellness rates doesn’t mean they don’t deserve the same standard. That being said the gym is far from being unkept like gross clubs. Defined is much cleaner than those budget gyms. I don’t want to give you the wrong idea. It just could be a little cleaner and I feel it will be with the high quality management and employees in place.

Straight up Trash and overpriced, plus they charge for guest, honestly, their is a GYM that is going to put Define Fitness out of business soon.... You guys better work on lowering your prices for a mediocre facility.

Awesome spot to work out pool and spa was clean and relaxing. Staff is Awesome a gentleman named Douglas I believe went out of he's way to make my experience amazing. Thanks to all the staff definitely will return 👍

Don’t do it! Their pool smells like rotten eggs, and their employees let it slip it was closed because it failed their health inspection! Equipment is ALWAYS down! It’s so run down, and the staffs only concern is protecting their bottom line. Not to mention the shady business practices! The guy who signed me up used his email so I wouldn’t get the contract information! Oh, and if the auto pay they force you on doesn’t go through, even if you call the day it’s due, they’ll charge you an extra $35! I brought it up that I never got that information cause I didn’t get the email, they agreed and saw iin their system that an unrelated email was attached to my account, updated it, and still charged me the extra fees. Then if you try to pay early, they make a big fuss about it? Probably because they know they can’t milk more money out of you. You’re better off at any other gym. Trust me, their pool alone has caused actual medical issues for me that mysteriously went away when I stopped swimming in it! Spare yourself and your pockets and avoid this gross, run down, poorly maintained gym!

Ok I have read all the recent negative reviews, here’s my input. I have been going to gyms for over 40 years. YMCA, Tom Young’s, Sports and Welllness, and Defined. Sports and Wellness was by far the cleanest and best run, however for a family membership it is over $200/month. You get what you pay for. I was a member of Defined briefly around the early 2000s and just joined again early this year. This gym pretty much looks the same as it did in 2002. The aerobic machines have been updated but everything else seems to be the same equipment. Not that that is a bad thing, weights are hard to wear out. You can go to the gym to work out or hang out in the locker rooms which seem adequate to me. Locker rooms are for changing! People at the desk always greet me and acknowledge me when I leave. I do see staff wiping down machines, etc. 4 stars.

Employees are nice, gym floor is fine , but the bathrooms need alot of attention shower have mold on some spots and door at the toilets don't close or will open up when someone closes or open the stall next to it. Steam room, sauna are out of order .

Decent gym… Often gets overcrowded… I don’t know what it is with the hiring practice of this place but the customer service is pretty horrendous. When you walk into or leave a gym and have to force conversation or eye contact, that’s a bad sign. I work in the fitness profession and you need to greet and say goodbye to every single member that walks through those doors. Be polite and happy that you have people willing to pay money for your low maintenance gym. There are multiple locations of Defined fitness where the employees are talking to each other and couldn’t care less when you come in or leave. Train your employees better.

Staff is always nice. I love this gym because it's not too big & not too crowded during the day. :)

Attentive staff said, "Hello and welcome in." Every day, I go in for a workout. The best machines are the ones already broken in, kinda like a good pair of shoes.

I really like Defined, but this location is okay at best. Compared to the Juan Tabo location, where I usually go, this one is rough. Definitely a smaller location overall, which makes it very cramped, especially when it's busy. There's simply isn't enough room for all the machines AND the people that want to use them. There's only a few racks and parking is always a nightmare to top it all off.

This club has been so helpful when the other ones are not. They honestly have the most welcoming staff and Chloe was so helpful when I had a bad experience at the mesa club! My kids love it too!

Good gym, has a lot to offer, not as busy as other gyms in town, but some of the equipment could be updated.

Since they have fixed the pool and such it's always a nice gym to go to. I like that the employees will treat me like a member and call me by name and they are always friendly and such. The only thing lately is that the locker room for women hasn't been kept very clean. Also as a suggestion maybe have someone go in and check more regularly especially when it's busy and people are on and out from showering and coming in from the pool. They could be checked every 15 minutes

They only thing I hate is the disrespectful instructors!! If I'm pregnant don't tell me I'm not suppose to be in this class. Be happy I actually attend and be jealous that I can do just like non pregnant not all moves is good for my healthy self. 😊 if you're women and think we can't workout you're weak person. Is not an excuse because carrying a child and excerxise is bad. Is not helps blood flow and baby alive over miscarriage and still birth.