This gym has so much potential but needs new management or management needs to step it up. The machines are always broken down. For weeks at a time. Leg Day is not too great here. I have to go somewhere else on leg days. No air-conditioning. We pay all this money for our membership, plus annual feed, and they can't even give us AC. I'm definitely ready to cancel my membership and my kids' membership. and suggest all my friends to do the same. So we can go to a gym that actually takes care of their members and have more to offer for the same price or less

!!!DO NOT USE THIS GYM COMPANY!!! My husband and I signed up for a membership with Defined Fitness about 2 years ago. In the fall of 2021, I physically went to the Bosque location to cancel our memberships. I spoke with a girl at the front desk who advised me I could avoid paying the cancellation fee and freeze my account until January 2022, then I'd have to call and cancel the memberships in January to avoid being charged monthly. I paid $40 to freeze the accounts. January rolls around, I call to cancel the membership, I spoke with a general manager named Anthony. He advised that he would send over the paperwork for cancellation. I checked my inbox and spam folders everyday and received nothing. I called again when they charged me for the 2 memberships. I advised that I was supposed to receive cancellation paperwork and never did, which was on purpose, I'm sure. I was charged again in February and March. I spoke with the same manager, Anthony, he acted as if he didn't remember that we had spoken. I told him I wanted a refund for the months I had been charged for, as I had been trying to cancel our memberships since JANUARY! He advised that I had to pay $75 to cancel the memberships and that he AGAIN would send me the cancellation paperwork. So, I have to pay $75 because you don't know how to train your employees to do their jobs properly? Okay? I pay the $75 (which was worth it to me to be done with this garbage company.) I'm told I will receive cancellation paperwork again, never got it. I am charged AGAIN this month for the memberships I just paid $75 to cancel. I finally spoke with a competent manager named Glen, who refunded me for April and sent me an email that served as a cancellation confirmation. This company is training scam artists, BEWARE!! If you have had a similar experience at ANY of these locations, PLEASE report them to the BBB!

They have good equipment and are clean and in good condition however it is costly. When our Governor Grisham decides to initiate the mask mandate, DF socialist society staff will try and enforce this mandate but have no training in customer service skills and tended to be rude and kick you out if you do not comply, especially manager Anthony, he despised our exchange so much he would not allow me to start my membership again after the mask mandate has been lifted. I would have to go to another location to do it and if I came back to the bosque club even with a membership I was informed Anthony could still force me out due to the spite he has towards me for speaking up about my opinion towards the way he decided to have me vacate the gym. I feel that I am being discriminated because I have an opinion that I prefer to breathe in healthy air. I hope this review helps anyone who is considering returning to this Gym.

Very disappointed with current lack of upkeep.. A lot of us depend on getting ready at the gym after a workout. It’s been months and they haven’t fixed soap dispensers and now there’s only two showers with shower curtains. They don’t slack on withdrawing payments. So they should also be as proactive with maintaining the shower areas.

Disappointed... Not what it used to be for sure. I recently re-joined. Glad to be back at the gym. However i signed up for two main reasons. One the kids club. Me and my wife used this gym for awhile. When she signed up, with our kid. After signed the one year contract, they tell her the kids club is closed. What did they think she was gonna do with our child. (They're working on getting it open. But might have mentioned something considering there was a child with her.) 2nd the wet area. They have the steam room closed. I asked when it would be open again. And the said they're getting rid of it for sanitation. I get that, but if all your competitors can have them. Why not, it wasn't an issue in the past. Also the bathroom are never clean, no soap or paper towels 80% the time. If sanitation is the issue. Open the steam room and clean the bathroom! I spoke with several people talking about all the deals and amenities of the competitors. Talking about trying out 7 day free trials. They are losing people over little thing's.

STAY AWAY!!!!!!!!!! They train their team to be sales people not trainers. They take from the disabled and the weak. Who quite don’t know how to get out of the contract if something major has happened in their life. SCAMS! After reading the reviews here I believe they do this on purpose because it’s a scam. From the moment you walk in they are trying to get your account information to charge you for something you’re not even using. I paid hundreds of dollars for a personal trainer when all the trailer did was try to get me to buy more sessions the whole hour I had spoke with him. Nothing about me or ways to train for my physique. Billing staff member Bianca lacks skill, ability, and will not let you speak she speaks over you and interrupts you. I had to hang up on her because she was stressing me to the point where I was getting extreme anxiety. She has asked me to send emails so that I have a paper trail but refuses to respond back to my emails. When I asked to speak with someone else she said I am the last person you can speak with I am the highest management . Staff are under trained, and the management are obviously only trained to make sure that they continue to take money out of your account no matter the circumstances. I am almost sure they’re going to continue to take out of my account even though I have no money to be paying for a membership when I can’t even pay my own medical expenses. Get a hard copy of your sign-on contract! If anyone could help with this I am begging to please give me some guidance. I cannot do this another month I don’t have the money to be paying for something I can’t physically use.

Overcharges! I have been trying to contact corporate because of this matter. They have charged me multiple times 118.00 monthly. I been in the facility many times to talk to the manager and still nothing has happened. Since December until now. I have attempted to email, call corporate, left many voicemails and have been in the gym to get some answers! I would not waste your time here, if they aren't willing to help you.

Defined Fitness is usually an amazing gym. However, this locations amenities barely work. Half of their stair steppers have been down for more than a year, it took them more than 6 months to get the only hip thrust machine to start working again, and much more. It would be a lot easier to get machines when it’s crowded if the machines just worked.

I thought this gym was okay, definitely better than Chuze, but had some issues with it. Then I checked the reviews on this place and immediately changed my mind about getting a membership here. Pros: Spacey, decent locker room, plenty of equipment, 2/5 amenities work. Cons: Showers don't work half the time, Jacuzzi is not filled with enough water to touch your chest, steam room is used as a storage room while having no signs of being out of order, showers look like they're straight out of a horror movie, and based on my and others' experience, the staff and person overseeing the Google reviews doesn't seem too interested in any feedback given about this gym. Go elsewhere!

I had decided to cancel my membership in the beginning of July as I had just got back in town and realized I wouldn't be needing to come to the gym anymore. I called in and asked to see if it was possible to cancel my membership online and was directed to email Anthony Paez to be able to cancel. I emailed him right as I ended the call with their staff and patiently waited for a response but a couple days go by and no answer. I decided to drive up there and see what the problem was and was told that he was out "sick" but was able sign a cancellation form with another staff member and she had advised me that I would be getting an email to confirm the cancellation. It's been 2 weeks since then and I haven't received a single email back from the general manager like they said I would. I had drove up there myself again earlier today to tell them that I haven't got a response and when trying to email their general manager again, it had said this email was no longer in use. I finally got a confirmation that it was cancelled today by the staff and was also informed that their general manager that I've been trying to email was no longer working there because he was known for not letting people cancel their memberships. In conclusion I think that this club's customer service is absolutely terrible and cancelling your membership shouldn't be this complicated.

I have not had a good experience at this gym. I use the pool and go to classes. The water used to be fine. I have gone home 3 weeks in a row because the water is unbearably cold. I talked to the general manager and he just blew me off. He was rude and condescending. I will be looking for another gym.

I went last Saturday and I went to the wet area where the whirlpool only had one jet working. The sauna wasn't hot. Where is the quality control at this gym? With the new gyms in town that have working saunas and whirlpools I can't understand the mediocre upkeep of equipment! There is now competition for memberships! I guess this is good enough for some members but not for me. Years ago when the steam room was working the place was busy. Now it's like nobody cares to keep the equipment working correctly.

I've been a member now for 5ish years. I can honestly say up until now I've been completely satisfied with this gym. And my only complaint is with the bosque club location. All the others I occasionally go to, I don't have any complaints. As I frequent the bosque club the most. I can honestly say I'm fed up. They have out grown themselves as far as membership goes.( which I know isn't bad as a business.) But it makes the customer experience terrible. My main issue is. It seems like half of their equipment is broken and never gets fixed. It's one of the older locations and the equipment shows its age. Combine broken equipment and overcrowding means about three times a week I cannot finish a complete workout. And I have spoken with other members with the same experience. Bosque please renovate and update your facility, equipment, and layout so that we can all enjoy our membership. I'm now getting a second membership to another gym to help elevate some of these issues for myself.

This place is an absolute disaster. It is so moist inside that the floors are slippery, and there are puddles of water everywhere. The equipment is so disgusting and dirty, the bathrooms are filthy, musty, and moldy. There used to be staff that did rounds and restocked and cleaned, but now the staff all congregate behind the front desk and do nothing. A pretty poor experience for $40 a month.

The equipment here is fairly nice and they have as much as they can fit in a location this size. The staff is nice and so were the other members. However this location needs a top to bottom deep clean. It isn't overly dirty or gross but it certainly has the smell indicative of needing a deep clean.

Enjoyed going to this gym the short period of time I was in Albuquerque. When I signed up I told them that I would go to Arizona at times for work and be there for months at one time. They told me I was allowed to freeze my account when I left and I would only be charged $10. Well fast forward I’ve been gone three months and I get a charge of $150 and called to dispute the transaction. I told them and made them aware when I was leaving and now they tell me there’s no way to tell when I froze my account, but that it was just showing one month ago and there was nothing to do about the $150 transaction. I will be canceling my membership and advising others to go elsewhere. No consideration or remorse for their wrong doing. Shame on them.

I’ve been going to this gym for over 10 years and in the last year it’s been incredibly filthy. So much so human hairs are falling in my face when I’m doing bench press from the weights. I am very disappointed by how inconsistent their cleaning routines have been here. Step it up, Defined fitness.

Decent gym overall and been going there for a year. Like all gyms, machine availability is very dependent on the time you go. I haven't used the hot tub/pool, but the on floor weights/machines are good. A year ago I signed up for a Physical Trainer and have had several in the past. Some of them are hit or miss on getting your goals. If you go to Bosque, I would very much recommend Caleb Henning as a PT. He has a great energy, clearly enjoys fitness and brings that to each session. Has a great knowledge base and will help you get to your goals. When I started with him, I was a little overweight and very out of shape. He helped me get into shape, lose 20lbs, and then gain it all back in muscle. I've never been as in-shape or muscular as I am right now, just due to his training.

Do not give this club your actual credit or debit card. I visited the club for a day pass and was charged the membership fee as well. I have been calling for over a month to get my money refunded. I am still waiting. Horrible.

New locations are being built while old locations seem to be neglected. The bosque club locker room needs major improvements, especially the showers which are gross and hardly work.

I don't go to this gym as much as I used to. I've been a long time member that signed up when the club opened its first gym. Ive noticed big changes some good others mind boggling. My wife and I used to go in Sundays and workout and swim. It was very enjoyable. The steam,sauna and pool were great. The steam was the best in the city. It was great. Now the steam is shut down and half the time the whirpool is down. Many members are confused as to why the steam rooms are closed? This is a big draw and its very good for your health. The members that used to use the steam room now squeeze into the packed dry sauna.

The roof needs repairs, always leaking, fans and pipping are covered in gross dust bunnies, women’s locker room ceiling is falling apart and they never clean the showers or the curtains. I workout 6/7 days a week. It’s sad if abq had better competition maybe it would motivate the owners to invest in renovating their current locations vs throwing money into new ones while the old ones just run themselves into the ground. Front desk can barely take 2 seconds to look up from their phones to greet you. Not worth the monthly dues but not many options in abq. The response is always the same generic script. They can’t even be real about addressing feedback, but brush it off instead of put action behind their intentions to create a good environment.

Wish they would fix their leaking roof water drips from almost every skylight. Fix their broken sauna door and maybe put a thermometer in the sauna so we could see how warm it is in there. From time to time it doesn’t seem like it’s hot just warm. Other than that it’s a nice gym.

Pros: The gym itself is spacious and fairly clean. The front desk folks are friendly and the teachers for the classes are pretty legit. Cons: I would like to preface this by saying I regret not listening to the other reviewers about some of the nonsense that occurs at Defined fitness. I have never had an experience like this with a business before. When I signed up I was told about an opportunity to get 3 fitness training trial to see if it was something I’d be interested in. I decided to go for it and sign a contract which I deeply regret. I will say my trainer seemed knowledgeable and personable however communication and trying to schedule appointments was impossible. I had to reschedule because of getting Covid and my trainer didn’t respond to me trying to schedule an app so I had to go through his boss. I was stood up the first time because of a computer error and then the next time because my trainer was out of town. Nobody communicated with me. Another trainer messaged me the day before asking if we could reschedule to which I responded in confusion because she was not my trainer. She said to disregard her message. I don’t think anyone communicated with her either. After that I decided to get out of the contract because it was more stressful than anything else. I canceled on the middle of July however I was still charged for fitness training in August. I have been trying to get a refund but with very little luck. My form was apparently “lost”. I am very disappointed and unhappy with the fitness training program.. I am happy to update this review of the money ever returns but at this point I wouldn’t hold my breath. I feel scammed and frustrated. Update: my money was finally returned so I am changing my review to 3.5 stars. I do appreciate that at the end of the day defined fitness stayed true to their word.

The account manager has been a great help, every time I call. He is very knowledgeable answers my questions and has resolve every issue I have. I appreciate the courtesy and attention you guys provide to your members ...I love DF as my gym

I literally come here everyday but y’all gotta get the older lady under control. I like to workout in the back room and have never had a problem. She came in and you could tell she wanted me out so she could start cleaning. Went to the other room and her and another started cursing saying some things about another employee. I was really shocked and left all together. I ain’t never had an experience like this for the three years I’ve been coming. It’s one thing to be upset and another to be unprofessional. Just crazy and disrespectful. I know the other guy didn’t appreciate it either. We both were kinda taken back.

Covid conscious; masks required, social distancing, also in pool fitness classes; showers are clean, most functioning & with soap dispensers. *Silver Sneaker's member organization; bring your card; easy check-in & sign class roster if participating. Friendly staff! Excellent instructors! Sign says: "If it isn't a challenge to you, it won't change you!"

I have just joined this facility, and I cannot say enough about the professionalism and friendliness of the community and staff there. Beginning work with the personal training department, I am now convinced that everyone needs a personal trainer! Again their attentiveness and professionalism are exceptional. Truly friendly front counter staff, genuine kindness, and a welcoming feeling throughout the community.

I am very disappointed in Defined Fitness. The club itself is clean, great classes, and friendly staff; however, they send you all sorts of emails, texts, and notifications about their activities, but they do not bother sending you anything about your membership about to expire so you have a chance to go to a club to renew before the expiration date (no, you can't renew online).

On numerous occasions in the past 3-6 months this location is unable to open at 4:30, most recently today. Waited in the parking lot until 4:45 and no signs of life. Cars coming and going. This has happened more than once. It’s obviously an ongoing issue here that isn’t being addressed.

Clean with an amazing layout of equipment but attracts a lot of “influencers.” You might be in the background of some of their videos and photos so if that’s something you’re not okay with then please consider that before signing the binding contract. The gym can get very busy at times but if you keep your head down, mind your own business, and naturally focus on your workouts as you should you will have a great workout and experience. It does have a lot of great amenities to offer. I loved the interior design which provided a relaxing experience during each workout :) Would have loved to give it the full 5 stars but the cancellation nightmare stories are unfortunately true. It took me three months with consistent follow up emails, calls, and even a certified letter (that was returned) to completely cancel. A friendly recommendation would be to cancel at least 2-3 months in advance if you relocate or switch gyms.

The Staff are Super dedicated, and take their job seriously. They’re always cleaning which is awesome! & They helped me get my AirPod out of the stair master (x super thankful I didn’t have to buy a 3rd pair !!

Not 1 shower worked in the locker rooms and the 2 they have in the wet area were torn apart. Had I seen a sign they were out of order I would not have stayed as I go to swim and need to rinse the chlorine off of me

they have terrible rude lazy staff water machine has been broken for three months well mostly all of the machines are broken bathrooms have poop and blood. I’d definitely recommend chuze or planet fitness for half the price! can take guests for free! 🙂

Great location with lots of parking. A wide variety of equipment and many classes to take. I have never had a problem getting an elliptical or bike. Membership is very affordable for what you get. Props to my favorite class: Bodyjam with Danielle. She is a gifted dancer and fun instructor and this class has made me fall in love with dancing again (I used to do modern dance and folklorico.) It is a great workout and my Fitbit has the proof. I always leave feeling self confident and sweaty.