Anytime Fitness - Albuquerque image

Anytime Fitness - Albuquerque

Gym Fitness center Personal trainer Physical fitness program

😠 The facility is nice and clean but nothing really gets upgraded. Most importantly, the owners are unreachable. If you call the employees, they tell you that only the owners can help you with certain issues with your membership. I emailed the owners and have been calling for almost a week and they s... People often mention membership, cancel, clean, phone, owners, week, Brandon, free, number, pass,


Address

3301 Menaul Blvd NE, Albuquerque, NM 87107, United States

Website

www.anytimefitness.com

Contact

+1 505-296-0000

Rating on Google Maps

3.60 (139 reviews)

Open on Google Maps

Working Hours

  • Monday: (Martin Luther King Jr
  • Tuesday: Open 24 hours
  • Wednesday: Open 24 hours
  • Thursday: Open 24 hours
  • Friday: Open 24 hours
  • Saturday: Open 24 hours
  • Sunday: Open 24 hours

Featured Reviews


Frequently mentioned in reviews: membership (14) cancel (10) clean (8) phone (8) owners (6) week (6) Brandon (6) free (6) number (6) pass (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Emmanuel c. 4 years ago on Google
    The facility is nice and clean but nothing really gets upgraded. Most importantly, the owners are unreachable. If you call the employees, they tell you that only the owners can help you with certain issues with your membership. I emailed the owners and have been calling for almost a week and they still haven't had time to talk to me. Its a good gym if you don't care about charges and are just going to go use it. But be conscious that, if there are any issues with your membership, or if you want to cancel, the owners will avoid talking to you.
    7 people found this review helpful 👍

  • 1/5 Grace L. 1 year ago on Google
    I AM HOPING THIS HELPS SOMEONE FROM BEING SUCKED INTO THIS AWFUL FACILITY! The any time fitness on Menaul is by far the worst gym i’ve ever been to. The facility is dirty. I never see anyone go in there and clean unlike all the other locations I go to. Their staff is rude and unprofessional. An employee named Brandon is very rude and unprofessional. The owner doesn’t even show his face at this facility unlike the OTHER locations where their owners are the most friendly and most professional. I am so disappointed that I had to be charged $40 a month to be treated this way. Even when I cancelled my membership I was still being charged $40 a month because their staff doesn’t do their JOB in helping guests have a “good” experience! I’ve been getting charged without consent for 5 months and it was like playing phone tag just to get ahold of someone and to get a refund! I really pray your owner sees this because y’all need to really step it up and get proper training on how to run a business and customer training as well. THANKS
    5 people found this review helpful 👍

  • 1/5 Last. C. 1 year ago on Google
    This gym is pretty close to where I live so I sign up for the “free trial”. Online it says 7 day free trial and when I went today they said that they don’t offer it. It actually cost 30 dollars for a week. Very upsetting because I wanted to see if I’d be switching to this gym since it’s closer to my house.
    4 people found this review helpful 👍

  • 1/5 Matthew C. 3 months ago on Google New
    This single star is specifically for the manager with frizzy black hair. He's high-stress, condescending, unhelpful, and doesn't understand membership basics like how to cancel your membership. He gave me my agreement number and a phone number to ABC Fitness, their billing company, and told me the only way to cancel my membership was through that phone number. He treated me like I was a child, told me to deal with it, life doesn't always work the way you want, and insisted repeatedly that the only way to cancel was to call that number. And he was wrong. After 11 attempts to get through the obnoxious phone menu a very pleasant agent told me all I had to do was send an email to CustomerCare (at) ABCFitness dot com. So, the phone calls and the grueling phone menu weren't even necessary, all frizzy haired guy had to do was give me my agreement number and the email address. But he didn't even know that. And the owners are in Europe for the holidays, how nice for them to be absentees. If you're a member, write down that email address: CustomerCare (at) ABCFitness dot com, sooner or later you'll want to ditch this gym.
    3 people found this review helpful 👍

  • 4/5 Leah Jolene J. 4 years ago on Google
    Exercise machines are maintained well. Gym is seldom crowded. Smaller workout space with wood floor studio which includes boxing equipment, bosu balance balls, ropes, kettle bells.
    3 people found this review helpful 👍

  • 1/5 Ryan R. 1 year ago on Google
    Do not join!! It’s impossible to cancel, they include fees and the gym is mediocre at best. Stay away from this gym, DO NOT JOIN !!!
    3 people found this review helpful 👍

  • 2/5 Blessed 1 year ago on Google
    I went on website to see their prices, no information on that but they offer a 7 day free pass which I signed up for online and scheduled an appointment for more info and the free pass. I’m new to the area bc we travel for my husband’s job that’s why I’m looking for a gym that’s walking distance for me. I walk over to this location a few minutes early for appt., the person that was suppose to meet me there never showed up. A lady (trainer) that’s not an employee, was the only nice person to walk up to me and tell me that this place does NOT honor the free pass that’s offered online 🤔 wth, I have an email & txt message confirming the approval with this location’s address. They need to get their act together 😡
    3 people found this review helpful 👍

  • 5/5 J. Manny C. 3 years ago on Google
    Amazing Gym . Super clean and friendly comfortable atmosphere. Staff is very helpful and attentive.
    3 people found this review helpful 👍

  • 1/5 Kat G. 1 year ago on Google
    The most disgusting gym I have ever been to. I walked in to change clothes and the first restroom was gross so I used a different one and I was so repulsed by how dirty this location was that I couldn’t bring myself to touch anything in it and left to find another location to work out at. I tried to look for a gym manager to ask if all locations were owned by the same owner so I wouldn’t waste my time going to a different dirty one because clearly this owner doesn’t take pride in his gym. I’ve never been so grossed out that I’ve actually left a gym before. The toilets were dirty, garbage on the floor, mirrors were dirty, it would kill them to take CLR to the sinks, and as I went to unlock the door there was actual grime by the lock and handle.
    2 people found this review helpful 👍

  • 1/5 Krazy D. 2 years ago on Google
    the customer service is terrible. I should've read the reviews. Wish me luck on canceling, they just told me I have to come in and cancel in person and hung up lol. Decent gym but terrible service.
    2 people found this review helpful 👍

  • 1/5 sylvia f. 1 year ago on Google
    The manager here is very unprofessional! My one year membership ended and he charged me $30 for a 7 day trial instead of renewing my membership. After the 7 days he wanted to charge me double for the same month. When trying to contact their corporate office no one ever returns your call. Don't go to the Menaul location unless you want to get ripped off.
    2 people found this review helpful 👍

  • 1/5 Cristian p. 10 months ago on Google
    Gym was not bad, but they’re financial aspect is atrocious. I’ve been trying to cancel my membership for a week. They send you to ABC financial to cancel with them, but then they ask you sent a request to cancel membership by email only to tell you that there’s only two ways to cancel the membership, by injury with legit proof or moving 15 miles away also with legit proof. This is horrible, time & money consuming, and inanely irritating.
    2 people found this review helpful 👍

  • 1/5 Tony O. 9 months ago on Google
    The one star is for the recording of AUDIO in the gym. Video is to be expected for safety but recording your private conversations or your part in a phone call is beyond the pale and legally questionable as the law in NM is murky on where expectation of privacy is in public. It is usually accepted that you have no expectation of privacy outdoors as in a park or public square. But in a members only gym? And the fine print on the one sign that is easily missed does not rise to the level of implied consent. Anyways, if you don't want the surveillance state tactics while you work out then I suggest you go to a different AF gym in Albuquerque.
    1 person found this review helpful 👍

  • 1/5 Rhonda S. 9 months ago on Google
    I'm having a hard time understanding how their billing cycle works because whenever i started my membership I was told that my auto draft payment would be on a particular date each month and it has been sparatic and inconsistent
    1 person found this review helpful 👍

  • 5/5 Xavier M. 7 months ago on Google
    Brandon the manager was very helpful and respectful when getting me signed up! So far I’m off to a good start. Feels and looks like a good place to get healthy.
    1 person found this review helpful 👍

  • 1/5 Loo F. 3 months ago on Google New
    This manager or person in charge of this gym is pathetic. This is the only gym I have ever had so much trouble with in Abq! I contacted the gym and some guy with an attitude answered and after spending nearly 30 min trying to get him to understand what went on with my membership as I had to get a new debit card. He said I needed to give him my bank account number and what not which I was fine with even though I really didn't want to go that route as I've had issues with them in the past. Then the guy I was talking to said he would call me back in a few minutes never called back. When I called a couple hrs later no one would answer the phone. I decided to go with planet fitness which I've never had issues with. Fast forward a couple months later and Anytime fitness has now sent me to collections! This place is so pathetic and so are the workers! I would definitely avoid!!
    1 person found this review helpful 👍

  • 5/5 tprose44 1 year ago on Google
    This gym is amazing! I have been a member for almost 2 years and It's worth every penny. Brandon is a staff member at this location and he is one of the hardest working individuals i've ever met. Brandon is constantly making sure the gym is clean and more importantly is extremely friendly to all guests. If anyone is looking for a great community gym....this is the spot!
    1 person found this review helpful 👍

  • 1/5 George S. 10 months ago on Google
    This place is horrible! Their website offers a FREE week pass, but when you show up, they refuse to honor what they clearly state. Don't offer free passes, only to bait people into signing up. False advertising is a scam! If you truly wanted people to sign up, then a week pass shouldn't deter you! You might just get a new member if they can see the potential and experience of the gym. What if the weights and machines are broken? What if the restrooms aren't maintained? Shouldn't we get a chance to see for ourselves. You guys are in the wrong no matter what your hidden policies are. You guys are phonies! Your apologies will not be accepted, so don't even bother! Make sure you shred my ID you decided to make a copy of, or I will report you. I feel violated, I clearly asked for a week pass upon entering, and you just beckoned me into the office and took my ID, made a copy, and then charged me 30 dollars!
    1 person found this review helpful 👍

  • 3/5 Aaron S. 2 years ago on Google
    I absolutely love working out here. For the most part its clean and not so busy so it's easy to use the machines. The only reason I'm not giving this one 4-5 stars is because their treadmills are garbage! Hopefully they can update them soon. If they ever do that i will chance my score.
    1 person found this review helpful 👍

  • 1/5 Montoya R. 2 years ago on Google
    Brandon was so rude he was yelling at one of his coworkers while making me a membership. Everyone else is nice but he had a very nasty attitude.
    1 person found this review helpful 👍

  • 1/5 Bella O. 2 years ago on Google
    Went in and was working out without a mask for 40 min. The lady there should have said something when I walked in. The trainer & 2 other people were not wearing a mask well there. Sorry I'm not wearing a mask well working out. I've been to plenty other places and Anytime Fitness locations that have not said a word. Also, the lady did not say anything to the other members in there without a mask.
    1 person found this review helpful 👍

  • 1/5 MICHELLE MARIE J. 10 months ago on Google
    Brandon is extremely rude and unprofessional. What is wrong with this place! You guys are a rip off and have no sense of customer service or professionalism. Please don’t take your business here you will be very disappointed!

  • 5/5 Raymon F. 2 years ago on Google
    This is the best Anytime Fitness facility I've been to. It's clean!!! The bathrooms are always clean. Equipment works. Organized. Great little gym.

  • 4/5 Tina T. 2 years ago on Google
    Was very clean, not crowded early on a Saturday, and plenty of equipment to choose from. Not a fan of the website that made it appear to not be open 24/7.....I thought it was a Covid issue.


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