Absolutely awful business. I applied just to see how employees were being compensated. THEY ARE NOT PAID WELL OR TREATED WELL. I CAN TELL. WOULDN'T SURPRISE ME IF THE BUSINESS OWNERS WERE LAUNDERING MONEY. I saw that employees are HARD workers and have great attitudes.. but management is not good. They will charge you out of the blue for late cancels. IS MY $189 a month not enough to cover my last minutes emergencies???? SALES ASSOCIATES ARE GREAT!!! I pray they find better employment. I CAN SEE THE ABUSE AND EMOTIONAL DISTRESS STAFF GOES THROUGH WITH BUSINESS OWNERS PRESENT! Business owners are constantly popping in to control the sales… THAT IS NOT REAL BUSINESS. They don’t give enough control to Sales Associates, Assistant Mangers, or Managers… I LOVEEE STAFF!! but THE BUSINESS WOULD BE GREAT IF THE OWNERS STEPPED AWAY AND LET THE PEOPLE THEY HIRED DO THEIR JOB!!!!!!!

For me it’s the annoying phone calls day in and day out. I repeatedly stated I wasn’t interested in any information MULTIPLE times to MULTIPLE people. Then when I call to asks for the phone calls to stop after MONTHS of asking— I get CODY accusing me of threatening and harassment. This person is absolutely terrible at customer service and only made things worse. Telling someone that “if it’s easier I come down there and we can work this out” isn’t a threat but I guess it would seem that way to someone who refuses to listen and is daft af. Also, repeated phone calls that are supposedly recorded to someone who has repeatedly asked you to stop is harassment. Response back to owner: it took you over a month to respond. That individual has faced NO consequences nor has your company handled the issue. You aren’t and won’t handle it appropriately.

The Orange Theory is a great workout concept GYM. I have no issues with the program and I enjoy working out there. However I do have a few problems. First they charge you $12.94 if you're late to the class and they send you home without attending the class. I am okay with that only if they enforce this rule and do it to everyone who is late. But that's not the case. My wife and I have seem other people gone in multiple times showing up late. Secondly, Keep an eye on your credit card statements because they will reopen your membership without your consent after you stop. I was paying for my Mother-in-law and she stopped going in June of 2022 and cancelled her account. In Oct of 2022 they called and trying to get her back on. She told the rep she will not rejoin at this time due to her health. Well come to find out OTF started charging my card since NOV of 2022. I called them today 01/30/2023 and they said they are not sure why and needed to do research?? What research do you need? She hasn't been coming to class.. I am very turned off by this type of business practice. as much as We like the concept and the workouts. we are looking for a new gym at this point.

Setup for your success. Great engagement and coaching. Fits into your life and OTF is great for long term consistency. You get results.

I had briefly looked at taking classes, and I’m in between Abq and Santa Fe right now, but I got called repeatedly to sign up, which felt too aggressive of an approach. It definitely rubbed me the wrong way to abuse giving my phone number out to them.

great Cooperative effort working out and workouts always changing. Coaches are enthusiastic and encouraging and willing to hp you out.

I love everything about the workout, the environment, the energy of the class and the coaches, and the logic and science behind it. I've been absent for a month and really missed the feeling I got after each class. I saw the difference in my body after 2 months of OrangeTheory compared to running and working out alone. I actually already and always recommend OrangeTheory to everyone I know. A must to experience!!

I love OrangeTheory Fitness! Implementing a regular exercise routine brings about so much more than physical health and fitness! Making exercise a habit is about building confidence and improving our emotional well-being. I have gone to OrangeTheory most days of the week for nearly two years. It's the only gym that has worked for me.

I love the diversity of the workouts! Just when you are sick of one thing, you move on to something new. The specialized workouts like the treadmill strut are fun ways to mix it up too. And the benchmark challenges are a fun way to continually challenge yourself.

It's fun and the instructors are great. Every instructor really tries to get to know every individual personally. They watch your form closely to make sure you are doing the exercises correctly so you get the most out of your workout. You never have to worry if your favorite instructor is teaching the class you are wanting to attend...they are all equally amazing and consistent. The reservation system makes me accountable and I love that as well.

The best workout ever, and great coaches to guide you.

excellent workout community! Coaches Jake and Kate are irreplaceable and the most motivating fitness instructors I’ve ever had. I’ve had concerns lately about the turnover in the front, but all of the employees are friendly and helpful. I agree with Nick below that you can sense the strain on employees when the business owners are present. But overall with the coaches, the workout community, and the music, there is nothing better than the OTF fam.

The most effective and enjoyable workout system I’ve ever tried. I’ve seen improvements in speed and definition in just a few weeks. It’s incredibly easy because all you have to do is show up. Fore you know it you’re riding the endorphin high of a great workout. The staff is so friendly. You really feel like they all know and care about you.

I love the diversity of every workout. The coaches are amazing and I love my OTF peeps that work out with me on a regular basis. They have become my family that I wake up to every morning at the 6:15 workout class!

Fun and welcoming! My first free class was a great experience, the OT team took extra time to explain what to expect. I also had a trainer next to me if i had any questions. Looking forward to 3 months of working out with them.

Loved working out here! Everyone is super friendly and will meet you where you’re at with your current fitness goals. Highly recommend!

Amazing workouts! The coaches and staff make this place great. Friendly, helpful, and encouraging. I was worried coming in overweight and out of shape. They were encouraging and modified where I needed it! Coach Jake and Kate are amazing, as are all the other coaches!