Run down facility’s, free weight section is horrible. I go to liberty for 25 bucks a month and it has 10x the equipment!! I tried to cancel the day after I signed up, I went one time. Now they want 500+ dollars for non payment. As all the other reviews say, poor management. I’ve been to better hotel gyms.

The absolute worst customer service from a manager I've ever experienced. Instead of being understanding and compassionate he was rude and a jerk. He could have been nicer and explained the promotion and offered to work something out instead said I know the promotion. Good for you George so glad the workers know the promotion but not the members so at the end of it we are screwed and you offered nothing to keep me as a member instead said I'll send you the cancellation and after sending gave me a look like, can I help you? I'm the one who had to ask did you send it then he gave me a dirty look said, ya and got up and walked away. Which in fact my contract does not have any where on it that I would need to change my membership and add on increasing my price. If the gym has your number they will text you so much to try and give you a promotion and not explain. I read the contact and knew a price increase after the promotion but a month later changed the policy again to make me change my membership and add on I 100% was not aware of and did not appreciate a Manager of all people to be so rude and awful to us. Imagine if he was understanding and said I'm sorry let's work this out. Here's what the pricing would be. You can't afford it I'm sorry we give these discounts here's this promotion etc. Think about it, you go ahead and work out today and let me know tomorrow instead we had to leave the gym mad because of how awful he was to us and now think this is the worst Gym in Albuquerque Do Not join this gym. There's others with better hours and more reasonable price for single moms with kids on a teacher's salary.

Liberty Gym is right next door, sign up there! I bought into a membership around May or June and have regretted it pretty much ever since. When you come in to check out the gym the manager talks everything up and makes it seem great (obviously, right?). One of the big reasons I signed up was because of the big locker room and shower space since I have to workout early in the morning before work. I soon learned the regular morning crowd has a few older women who love to talk loudly about the younger women who work in their office every single morning. Annoying but whatever, I started to ignore it by putting my headphones in but said women tend to treat younger women in the locker room in an off and odd way so it’s just uncomfortable. Not only that but as I’ve been here I’ve unfortunately also learned that much of the cardio equipment is either very outdated or broken! The sauna has also been broken for some time now. I really don’t understand where my 80 dollars/ month is going. I would go to a different location but they are too far from me and it’s inconvenient. When I called to kindly explain my dissatisfaction and see what I could do to end my one year membership early there was zero flexibility. I was told I could use the family locker room but when I said I would be much happier if I could just get out of my membership and go to another gym I was given no option. So now I’m stuck paying 80 dollars per month for six more months on a gym that is straight out of the 80’s. Do not sign up here. There are other options in town with much more understanding and compassion and also up to date equipment, as it should be right?

The management of Midtown Sports and Wellness is an indication of how all the other locations are managed, because they are managed by the same general manager. The behavior of the training staff on the floor is unacceptable. Especially, when the general manager lacks interest to remain neutral in resolving issues. I no longer feel safe to workout at any of their facilities when management allows bad behavior towards it customers. I witnessed a situation in its entirety. The general manager dismissed my input, when he indicated that what I witnessed did not happen. The issue was not resolved and I no longer feel working out at Sports and Wellness. I will be cancelling my membership.

I’ve been holding off on writing a review… but I’m having a hard time justifying an $80 dollar membership for this specific location. Other locations are great and some of the best gyms in the state but for some reason this location struggles to maintains its equipment. 6 months ago I told the staff that the treadmills don’t work. But it’s been 6 month and most of them have an issue and have not been fixed. Some of them squeak or shake uncontrollably, elevation adjust is stalled or locked, and or just broken. I read a review where it’s hard to get repairs and parts after the pandemic BUT I don’t think that’s a valid excuse when NEW gyms are popping up everyday. I hate switching gyms, I’ve been going here since I was a child… just fix your equipment… PLEASE

Don't go here if you expect anyone to be wearing a mask properly. No one is and it's not enforced. Myself and my friends unfortunately have had to stop going because they clearly have no intention of making people wear masks despite multiple complaints.

Very few places in town with outdoor heated pool all season long. Yes it’s Midtown GYM. Priceless.

Tried to pay for a day pass and they would not allow it. Tried to find prices online for a month to month with no luck. Seems like they're trying to rip people off with the way they do business compared to other gyms. Just post a price online and be honest about it instead of making everybody go through the hassle of talking to several employees.

I used to love coming here (10+ years), but in addition to being very expensive, they would overcharge me all the time, especially when my kids took swim classes. They refused to provide invoices/receipts, so it was on me to check the charges every month and call the main office in Denver. I left for a gym that charges half the price and has more classes. The drive is longer and I would have loved to stay, but enough is enough. I see quite a few familiar faces in my new gym- including former teachers from MSW.

I cancelled my membership before September 1st and I still got charged $117 this month for October do not do business with these people they do not care about your situations in life all they care about is getting their money it's ridiculous for the pricing! They won't ever discuss prices over the phone because they like to make you go in person and try to upsell you! Honestly super upset at this these are such hard times yet these people don't care take your business else where! Defenitly not worth the price and they don't value their customers!

Almost all "free " lockers in men's locker room are unfunctional. Half of them are locked with nothing inside, empty and stay locked and empty for weeks untouched. Another half is open but with locked door, so they can not be used. Something should be done with that.

I love this gym. Everyone is friendly and easy going. The staff is fantastic and they have handled the pandemic with care and hard work. You won't find better in Albuquerque.

The facility is run down for over $100/ month. It’s so expensive for what you get. They often don’t even have towels for you and want you to bring your own.. for $100 a month. Forget about being able to use the pool during the summer- it’s over run with children. They’ll also shut down the pool at random times for children's pools parties and swim meets and have no update on the app you use to book swim lanes. Overall, it’s hard to justify the benefits you get for the cost. I’d recommend any other gym. I stay only because I live a half mile away and can walk, otherwise this would be ridiculous to spend money to drive here only to be met by full swim lanes, no towels, a building falling apart and indifferent staff.

Same cardio machines broken for YEARS. How about either fix them or (here's a novel idea) replace them! Manager will give endless lip service as to why they're still broken but ultimately does absolutely nothing. No problem taking your high priced membership fees, but don't expect them to be used towards equipment maintenance or replacement.

Susan from sports and wellness went above and beyond when myself and other person came to the conclusion that the hours couldn’t accommodate our schedule. Though this gym would be ideal 😍 we had to walk away. Susan was very considerate and exhausted all efforts to advocate for me! I really hope in the future I can experience this gym. For now am just grateful for the wonderful staff member that went to bat for me 🙏

Equipment is limited and old. Tons of teenagers that stand around equipment. They DID have volleyball on Thursdays for adults and have taken that away… they are going to lose a lot of members because of this. Just overall not the quality of gym it should be considering the price people pay to be a member. They have now increased their prices for all current members on top of all mentioned… cant get any worse. Super disappointed.

The best location for a serious workout. This lacks all the niceties and country club feel of some of the other locations but is designed for the more serious athlete and that's clientele that come here.

Been a member for life but they need to stay open until at least 10! Didn’t like getting kicked out of the sauna at 8:50, 10 minutes before they close at 9!

Was visiting for the holidays, I came here on a guest pass because I have a cousin who is currently a member. My experience was nothing but great. Justin was the rep who helped me sign up as a guests, he was very helpful and hospitable. They let me come in as a guest my entire visit and I was very appreciative of it. The front desk staff was friendly, and the staff did a great job on keeping it clean. If I lived here I would definitely join.

They don’t allow drop-ins. very terrible for guests wanting to just try the business out. take your money to planet fitness or somewhere more accomodating

I enjoyed in my time there, but very busy between 2 to 7

Over priced. Nell will continue to call and harass you to come back no matter how often you tell her to stop! The staff at front is to busy flirting with each other and people coming in to answer questions. Last time there the bathrooms were disgusting. The set up of pretty much every sports and wellness is horrible. They have no pool bubble anymore so swimming is only summer. Save your money and go somewhere else.

Great place. Group fitness yoga is the best! Plenty of classes.

Facility appears clean and maintained from my observation. Locker room was clean and supplies complementary at the sink and showers - soaps, deodorant etc. Parking was on site and there were ample spaces. the equipment was clean and i saw no out service on any while I was working out. Overall I have major complaints and would recommend anyone looking for a new gym to check them out. First visit is complimentary!

I should probably leave a review because midtown is basically my home away from home 😅 I’m so thankful for midtown! The staff is amazing and the facility is always beautifully clean! My big brag is the Swim instructor Kateri. We started private lessons with another swim instructor for my 5 year old at the beginning of the summer and it honestly was not a good experience. In light of that experience we were offered the opportunity to switch instructors and immediately got in contact with Kat. I’m so thankful we met Kat! She is so gentle and so kind. My daughter has learned so much and she absolutely loves Swimming with Kat. She is always on time, she is always eager to listen to my daughter and she is so very flexible with scheduling. Seriously! She needs to be working with young children. She is absolutely fabulous and we count her as a blessing to us constantly. We originally were only planning on doing swim lessons over the summer (which we missed most of with the prior instructor) but after starting with Kat we keep signing up for more private lessons because we just love her and the experience she gives our Daughter every week.

I have been going to Midtown Sports and wellness for over 10 years. And out of the 5 Sports and Wellness Clubs in town, Modtown has the most welcoming atmosphere. Shout out to Ruth! Ruth teaches several classes at midtown, she is always kind and encouraging.