Old equipment, ridiculous price, customer service from management is awful unless you just want a towel. If you want an old school pool and tennis club, go for it, this is your place. If you need a gym, just go to Planet Fitness, it won't require the crazy cost and you'll have access to far better, newer, better maintained equipment. If you sign up, just know that if you ever want to leave, management will always be busy, away from the desk, won't return calls and you won't be allowed to leave. They make their revenue by dodging you.

My husband and I were talked into signing up for a 3 month membership but the salesman failed to inform us that we would have to pay for a months membership in advance. We were simply told that we can cancel at the end of our short contract but he neglected to inform us of the terms of cancelling and if we were informed up front, we would have never signed up. We feel as if the salesman was trying to say anything to get us to sign up and we we will not be back and encourage others to ask many questions before signing up!

It's a pretty nice gym and the outdoor pool is probably the best you're going to find in our area. If you're like me, here's what is going to bug you. There's maybe 3 treadmills that are fully functional. The women's locker room is a terrible design. The outdoor pool is great, but even the shallow end is pretty deep for kids. Also, during the hottest part of summer, the pool is reserved for the swim team or summer camp 5 hours per week day and mostly reserved another four hours per week in the evening. None of these things are deal breakers for me, but aggravating given the cost of membership.

Facilities are nice but typical used car salesmanship, when you cancel your membership keep your paperwork they will blindly send you to collections without contacting you prior. There are better ways to run a business

This is absolutely the worst gym you can ever experience. Extremely low quality equipment on top of all that not being nice The workers are extremely unorganized no one knows what they’re doing , no one knows how to run a gym there or speak professionally about any of the things there. they are so rude to the customers I’ve had multiple arguments with the employees and managers there Don’t listen to any of them if they try making you sign papers because you will be charged no matter what the circumstances are They never tell you it’s a contract and push you to sign papers and don’t clearly say what they are. I told them I am moving because my father died and they wanted to charge me a ridiculous amount every single month. Worst gym ever.

absolutely awful communication. i cancelled my membership 6 days after i got it and 2 months later they’re still billing me. i’ve spoken to 10+ people and no one can give me an answer on why i’m being billed. NEVER GIVE THEM YOUR MONEY. this is ridiculous

Gorgeous views and best pools out of all the all the locations!

Love the pool! Love it. So relaxing up by the foothills looking at the mountain. The staff at all of the Sports and Wellness clubs are generally nice but something about the Highpoint crew sets them apart from the rest. The workout area isn't huge but it suffices. All about the pool and tennis at Highpoint. Get in a workout and cool off by the pool - great way to spend morning or an afternoon. Enjoy!

Services are good enough. The billing and accounting is a nightmare complete disregard for professional conduct and ordinary courtesy. I gave them 28 days notice to cancel membership and they refused saying they needed 30. The card company won't put a stop payment and now I'm disputing transactions. Miserable conduct

Some of the people are great here...but overall it is a much older crowd and they have no steam room. There honestly is a " snooty" air at this location, but to each their own. I mostly choose to work out at the other locations, because of the diversity and acceptance I feel, but that is my perception. And it is validated through conversations I have had with other members. They have the best pools at this location and plenty of friendly people. I like how they host events and have plenty of free classes. I've been a member for 10 years! So bottom line- Sports & Wellness is the best that Albuquerque has to offer!

Super Nice Tennis and Fitness and Racquetball and Pools and more Club...Staff is friendly and Facilities are well cared for.

I never write reviews, but had a terrible experience at this gym this morning. I've been going here for a year and had an actual issue for the first time. The pool water was too hot to swim in. I was overheated in a few laps. I told the pair of people at the front desk and they had no idea how to interact with humans. I know you can't change the temp of a pool in 30 secs, but they didn't empathize. They didn't go through the motions of making a note that there may be an issue to look into. It was bizarre and frustrating--especially given the membership cost.

Great business I love their pool but I wish they still had a tv in the lobby.

I recently joined this club and I was super impressed with Matt, who I spoke to in order to receive a tour and more information. He texted me as soon as the appointment time came, and met me at the desk. I sat down with him and he asked about what I wanted from the club, and gave me a really nice tour of the club. He even introduced me to the lead tennis professional. I didn’t feel pressured to join, even though I knew I would be joining before I arrived. He said I could enjoy the pool before deciding, but I signed up immediately. He even went over the app and showed me how to reserve courts and sign up for clinics. All of the young men working there are extremely polite and professional: ) Thank you Matt!

This is the best gym. Its has everything, its like your own home. Anything like a home. And its super comforting and not that many people. If i live in abq i would buy every membership or if im rich the gym. Come for a visit I promise you wont regret it

This has become my home gym, and I couldn’t be happier. The staff is always very welcoming and helpful. The community is great, I’ve made new friends, and gotten into the best shape of my life.

The gym does not justify the cost they charge. Twice the cost, and similar or subpar amenities compared to other gyms in the area. It's really quite confusing.

11/1/22. Have charged me twice for tennis lessons. Will not give me my money back. Will not call me back left 5 messages and now disputing charges. Thinking of quitting membership. 9/29/22 12pm. Lost a star for not having towels in the locker room! I should not have to go look or ask for one. Every half hour or hour a worker should check and if out or even low should re stock!! Keep being lazy and the stars will keep disappearing!! However, from the sports and wellness I have seen in the state this is definitely in the top!