3/5 Soaring E. 1 year ago on Google
I
give
the
Hopper
3
stars
due
to
supplies
and
manager's
customer
service.
Every
where
I
eat
or
drink,
I
get
Diet
Coke.
Tonight,
I
got
one
glass
before
they
told
me
they
ran
out.
For
dessert,
I
ordered
blueberry
cheesecake.
They
didn't
have
blueberries,
so
ordered
strawberry
cheesecake,
which
was
frozen.
Had
a
hard
time
even
getting
the
fork
into
the
cheesecake.
They
basically
didn't
have
anything
I
wanted.
As
for
customer
service,
I
believe
if
I
make
a
mistake,
my
client
shouldn't
pay
because
I
couldn't
fulfill
what
they
ordered.
I
was
fine
with
paying
for
the
strawberry
cheesecake
as
I
was
informed
they
didn't
have
blueberries,
and
I
still
ordered
it.
However,
when
you
order
unlimited
soda
(free
refills),
you
would
expect
what
you
bought.
I
noticed
the
charge
for
the
glass
of
Diet
Coke
so
questioned
that
they
seriously
was
charging
me
for
something
I
really
didn't
get.
The
waitress
asked
the
manager,
and
the
manager
told
her
to
stop
charge
me
because
I
had
the
first
glass,
expecting
refills.
So,
I
would
give
them
3
stars
for
not
having
supplies,
especially
Diet
Coke,
which
is
a
highly
requested
soda,
and
for
lack
of
caring
about
their
customer
service,
but
the
waitress
was
friendly
and
provided
good
service.