1/5 Ashlee S. 1 year ago on Google
I
have
been
a
loyal
Marriott
Platinum
member
for
several
years
and
I
stick
by
the
brand,
however
I
stayed
at
this
particular
hotel
for
a
week
in
June
2022
on
a
work
trip
and
this
is
by
far
the
absolute
worst
Marriott
property
I
have
ever
seen.
The
property
itself
was
old,
run
down
and
in
desperate
need
of
a
refresh.
The
“gym”
is
so
small
that
it
was
hardly
useable.
The
customer
service,
though
is
where
I
draw
the
line.
The
assistance
from
the
two
on
site
“managers”
Eugene
and
Brenda
is
non-existent
and
appalling.
Not
exactly
sure
what
they
are
“managing”.
Early
on
in
my
stay
the
refrigerator
in
my
room
broke,
spoiling
all
of
the
food
that
I
had
purchased
for
the
week.
I
did
move
rooms,
but
I
had
to
restock
the
fridge
with
all
of
the
food
that
had
spoiled.
The
staff
confirmed
the
refrigerator
had,
in
fact
broken.
The
front
desk
requested
pictures
(which
were
sent
and
housekeeping
confirmed
this
with
what
was
in
my
trash,
or
so
I
was
told…)
and
stated
a
manager
would
get
back
to
me
asap.
Over
a
month
has
now
passed
and
neither
Eugene
or
Brenda
have
bothered
to
even
reply
to
my
emails.
I
have
sent
several
now,
and
not
even
so
much
as
a
courtesy
reply.
While
still
on
site
I
asked
several
times
to
speak
with
one
of
the
managers
to
get
this
issue
resolved
and
neither
employee
was
ever
anywhere
to
be
found
to
even
have
a
conversation
with
me.
There
was
always
some
excuse
as
to
why
I
couldn’t
speak
with
one
of
them.
I
am
honestly
shocked
that
the
Marriott
brand
continues
to
allow
this
slum
of
a
property
to
use
the
Marriott
name.
This
place
and
it’s
customer
service
(or
lack
thereof)
is
a
disgrace
to
the
Marriott
brand.
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