GreenTree Inn image

GreenTree Inn

Hotel

Casual rooms in a low-key hotel with complimentary breakfast & Wi-Fi, plus a seasonal outdoor pool. People often mention room, hotel, clean, stay, nice, friendly, desk, breakfast, night, checked,


Address

7630 Pan American Fwy NE, Albuquerque, NM 87109

Website

www.greentreeinn.com

Contact

(505) 828-1600

Price rating

$84/night

Rating on Google Maps

3.30 (418 reviews)

Open on Google Maps

Featured Reviews


Frequently mentioned in reviews: room (39) hotel (18) clean (16) stay (15) nice (12) friendly (12) desk (12) breakfast (11) night (9) checked (9)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 3/5 Lawrence T. 2 years ago on Google
    Checked in, no problem. Breakfast not included due to shipment not arriving, so kitchen is closed. Next door hotel is shutdown, kind of let's you know about the businesses surrounding here. Rooms smell musky, big floor plan but still tiny. Bring your wall charger for there is no multimedia stand to plug into. It's quaint but it's nearly like staying at a motel 6!?
    3 people found this review helpful šŸ‘

  • 2/5 Jessica S. 1 year ago on Google
    My mom and I were in town for the night on our way home from Chicago. After reading reviews on Booking.com and trying to find a good compromise between price and ratings, I settled on The Greentree Inn. It had a relatively high score, good reviews, and a great price for such short notice. Things seemed promising when we first arrived. I liked that the lobby was open for our late-night check-in. The location was great, the parking lot was nice and well-lit, and the check-in process was painless enough. The gentleman who checked us in wasn't overly friendly, but he wasn't rude. Anyhow, we completed check-in and then went to get a bite to eat. The return was when things took a bad turn. There was a different person at the desk this time. When they watched me push in the loaded luggage cart, they didn't greet me or say anything friendly. Instead, they snapped, "Don't take the cart." I thought they were joking at first, but they had the most serious, sour look on their face. When I asked them what they meant, they said "Don't keep the cart in your room," in an accusatory voice. If that's a constant issue that the hotel is having with guests, I understand addressing it, but there is a way to handle it politely and pleasantly. Let me reiterate, this person never said "hello" or "welcome." They were not friendly in any way. It was a terrible first impression. My room wasn't a roach motel. The bathroom appeared clean, and the beds looked and smelled fine. They didn't provide a microwave, as many have addressed, but I didn't really need one (I came in to sleep and leave) besides, I should've read the listing better. I was too exhausted to notice the bed. My mom says her bed was extremely uncomfortable. The TV wasn't great, both the condition of the unit, and the channels available. The only other horrible situation besides the rude greeting was the refrigerator. I opened it to put a water bottle, and the stench made me gag. It smelled like some food had rotted in there. While the food had been removed, it hadn't been properly sanitized or cleaned. It almost made me lose my dinner. We woke up in the morning, loaded up, and checked out. I didn't try the breakfast (there is a Denny's close by), so I cannot give an opinion on that. Unlike the night person, the lady who helped me check out that morning was incredibly friendly and helpful. I really wish she had been there to greet me the night before. I also wish I could remember her name, because she was the bright spot of my stay. Overall, it was an okay place to sleep and leave. If you need a cheap, adequate place to bunk for a night or two, it's the place for you. If you're looking for a more comfortable, pleasant atmosphere, you might want to look elsewhere.
    2 people found this review helpful šŸ‘

  • 3/5 Jennie H. 5 months ago on Google
    I did not care for the location as it was near industrial area and an abandoned hotel beside it. The room was ok but needed some updates and the doors were in pretty rough shape. People were nice and friendly as well as helpful. A bit much for its condition.
    1 person found this review helpful šŸ‘

  • 2/5 Chantelle Gonzales B. 1 year ago on Google
    As soon as we walked in we were greeted even know he was with another guest, But as soon as we were helped the manger was so nice and accommodating. I felt bad because this man is running the hotel by himself but is doing so well. The lobby is clean and organized as well as the breakfast area.( THERE WAS NO BREAKFAST.) You had to ask about it at the desk and they gave you a breakfast sandwich in a paper bag that you had to put in the microwave. When we got to the room though was a different story. Were moving and were pretty much exhausted so when we got up there we didn't really pay attention to some things but to start the door frame of the room is dirty as well as the walls. Then moving to the bathroom, The sink was clean with clean washcloths and hand towels but the separate bath and toilet is horrible. The shower was dirty and had to rinse it down beforehand then the toilet seat was cracked on one side. Then the door frame was the worst and we didn't notice right away but it was full of mold and must. We choose not to complain about it and settled in. Were too tired to do anything about it. The AC knobs are also broken and its just permanently set on the cool setting but that was okay. The towels were also stained and we had to ask for extra. The bed was really nice though and comfortable we slept well. The mini fridge didn't get as cold and the room was kinda dusty. We did get a cheap rate so I guess you get what you pay for. I think we would stay again but only if they cleaned more often and more efficiently.
    1 person found this review helpful šŸ‘

  • 2/5 Olivia C. 5 months ago on Google
    My daughter and I recently stayed for an overnight in Glendale to attend an NFL game in Glendale. Initially, all seemed well. The manager at the front desk was helpful and friendly. He helped us to get a room at a good rate and didnā€™t charge security fee after we cancelled another hotel for uncleanliness and bad location. Everything in the front lobby appeared nice and clean. When we got to our room in the 3rd floor, it appeared okay until we noticed the bathroom toilet, shower and sink were outdated. Tile cracks in shower and base board cracks seemed moldy and dirty. Overall, not very impressive. It didnā€™t appear to feel clean. After our stay, I experienced itchiness on my skin and scalp. I have to wonder if the there were bed bugs, lice or anything else. The A/C did not keep the entire room cool. It was an outdated unit as well. This hotel should be updated/remodeled as it gives an 70ā€™s/80ā€™s feel to it and upgrade their cleaning standards. Parking was tight so difficult to pull in and out of the parking lot. Seems like a lot but it really was. Overall, very disappointed. This is why I donā€™t like staying in hotels. Low standards seem to compromise a positive experience.Get it together owners and managers of hotels!
    1 person found this review helpful šŸ‘

  • 4/5 Darth V. 5 months ago on Google
    I stayed at a greentree in California in May, so I figured I'd try another one. For my purposes of a room for a quick stay, it did the job. Not their fault, Google maps said I arrived at my destination about a 1/4 mile up the road from them which wouldn't be bad in the daytime but at night there's not much lighting where it put me. Anyways. The check in and out process was easy. The room was nice, the tub faucet dripped, ventilation in the bathroom was lacking but at least the room window was able to be opened. Breakfast was provided and wasn't anything special but they have a pancake machine which cooks fresh pancakes in front of you. I didn't get any as the machine appeared to be out of batter. I'd say it was average overall. For the price of the room I paid I'd stay again for 1 night.
    1 person found this review helpful šŸ‘

  • 2/5 Jameson W. 1 year ago on Google
    I stayed in a king room for 3 nights. There were long hairs in the bathtub and dirty bathroom walls. The room itself is pretty clean. Small Tv, small mini fridge, no microwave but it did have decent WiFi. The front desk people arenā€™t very friendly but at least they got some cool Halloween decorations.
    1 person found this review helpful šŸ‘

  • 3/5 alex s. 1 year ago on Google
    First room that was given had a busted A/C unit. Here is the room across the hall. A/C worked great Looks like it is a former Howard Johnson. Card was dated 09/94. Third floor smells of cigarettes Bathroom door was separating Dog scratch marks on the bottom corner. Haphazard ceiling repaint. Painted over some of the wall paper Cigar Smoke of a bygone era. Needs at a minimum a deep clean to start. Some new furniture is thrown in like people including myself have thrown money at a problem. They make power strips/circuit protectors with longer cords. Luggage cart needs air in one of the tires Breakfast is perfect for grab and go. Coffee was weak.
    1 person found this review helpful šŸ‘

  • 1/5 Daniella G. 1 year ago on Google
    The lady in the front was very rude and disrespectful I called and tried talking to her respectfully and she had a horrible attitude she told me that me and my family are banned from that hotel and she kept hanging up on me I had to call 3 times those 3 times I called she hung up on me while I was talking to her very rude! I stayed in this hotel for 3 night and the gentleman in front were nice. I left and my husband stayed for work he was going to pay with his cashapp card but they lady rudely told him they donā€™t accept that type of payment, he was willing to pay with a different card he even handed her his Id and she told him I already told you I am not taking your payment my husband left and got another hotel but if she doesnā€™t like her job she shouldnā€™t be working there.
    1 person found this review helpful šŸ‘

  • 1/5 Innie L. 8 months ago on Google
    I am amazed this place is still in business. A/C barely works, the sink is clogged, the carpet is visibly dirty. The free breakfast ran out way too early(at least 30 minutes before the closing time), juice machine gave orange flavored water instead of orange juice, the staff will just stare at you when you complain about the situation, the milk runs out and never refilled so some of us ate dry cereal. The main lobby had no A/C and it was just so unpleasant. However, I am giving 2 stars instead of one star for the comfy beds.

  • 1/5 Lulu 1 year ago on Google
    Hotel is very disorganized and dirty. Random stains on the walls and floors everywhere you look. The bald front desk guy couldnā€™t find our reservation. So he made us call around to see why. Turns out the reservation was sent to his email. Apparently that happens. So why not check your email when you canā€™t find a reservation? ā€œNo one wants to work! Iā€™m the only one here! I canā€™t check my email everyday!ā€ But we made the reservation TWO WEEKS AGO. Then he charged us for the room twice. Finally, he forgot to activate our keys so we had to go back to the desk. He never once apologized. He made it seem like it was all our fault. We checked out this morning and the girl at the front desk was grumpy too. Like we were bothering her for trying to check out. Definitely donā€™t recommend this place.

  • 4/5 J M. 6 months ago on Google
    Itā€™s a good place, nothing fancy. They do very good in their category. Cleaning is not perfect, we found few things on the carpet maybe because of the dark color it was hard for them to spot it with the vacuum. Breakfast was good. What I liked it was very quiet even when itā€™s close to the highway

  • 5/5 Christian S. 1 year ago on Google
    Definitely five stars!! It was fantastic and the cheapest room we could find in Albuquerque. We were very surprised with this hotel! Rooms were very clean and the breakfast was a great take and go bar! It had juice, cereal, muffins and breakfast sandwiches.

  • 1/5 Peter K. 3 months ago on Google New
    Had to make an emergency stop on the way from Arizona. It was the closest hotel. Next to it was a boarded up building that looked creepy. After check-in, we went to the room, it had a funky smell. Saw previous review that said a month ago they saw bed bugs and had bathroom issues. I checked and had both problems. Toilet couldn't even flush a couple of toilet paper pieces. Asked the gentleman to cancel my reservation, I was leaving. He spoke to the assistant manager (Monica) and she said I would lose all my money because they have a 24hr cancelation policy. I left and got a room at the Hilton Garden Inn. Can't put a price ($80) on piece of mind.

  • 1/5 Kim K. 3 months ago on Google New
    This place is an absolute joke! We booked it last minute as we had been traveling and exhausted. We had no idea what we were walking into. It's next to deserted buildings and is immediately sketchy as soon as we pulled in. I tried to be open-minded, and my husband checked us in. Everything it old and super outdated...... but again, I tried to look past it, just hoping the room is clean and doesn't smell as funky as the rest of the building. We walk into the room, and it smells musty and stale. My husband had to use the restroom as we just traveled 8 hours. THE TOILET wouldn't flush. I get online to check the reviews only to find out reports of bed bugs and lice being contracted while staying there. šŸ¤¢šŸ¤® At this point, we were just done. We went to the front desk to let them know, and the assistant manager "Monica" proceeds to telly husband too bad, it's not refundable. We left and got another room at the Hilton Garden Inn. We would pay anything for peace of mind and cleanliness! Nothing beats a clean, friendly, and kind staff to help when you're exhausted!

  • 2/5 Aubrey U. 9 months ago on Google
    The room was clean and the staff was friendly, however, there were sheer curtains you could see right out of. There was a ton of light outside our room so I called the staff to get an extra blanket to cover some light. I had to go downstairs to get the blanket then we had to cover the window ourselves. Besides that breakfast was okay. It had a few options that were okay. If they would just cover up the windows with black out curtains then the hotel would get a 4.5 rating.

  • 1/5 ŠŠ»ŃŃƒ ļæ½. 9 months ago on Google
    We had a terrible smell in room 121, such a smell happens when water is poured on the carpet and it does not dry out. We asked to change the room, but they told us that all the rooms are occupied. And streaks on the wall above the toilet. (apparently the toilet over the room leaked). As it was, the rest of the room was clean. Breakfast, I would say, is not bad. (3/5) As soon as we entered the room we had to run, but it was too late to book another hotel.

  • 1/5 Danielle T. 9 months ago on Google
    Absolute worst experience. When we checked in, the attendant was the most unfriendly person Iā€™ve ever seen in a hotel, completely lacking any customer service skills, but was very prompt on making sure we knew about the deposit, for that hotel, itā€™s a joke. Breakfast is a joke. We then were attacked by bed bugs! Weekend manager wouldnā€™t even face me when I came to speak to them about checking out early and wanting a complete refund of my stay. Stayed in her office and made the attendant (not the one who checked us in) walk back and forth from her office to relay information. Completely unprofessional, no remorse. Do not stay here regardless of bed bugs it is not worth it.

  • 5/5 Jaleh A. 8 months ago on Google
    We had a wonderful stay here last week and wanted to share some shout outs. Juan was super helpful and kind when we had a late night question, the bathtubs were very spacious, and the breakfast was nice. Thanks GreenTree for a relaxing place to restore ourselves after jam packed vacation days!

  • 5/5 Kelly W. 8 months ago on Google
    Stayed on June 28, 2023. Two adjoining rooms, 306 & 304. Clean. Comfortable beds. Lots of room extras like shampoo and conditioner. Helpful staff. Breakfast was decentā€”eggs, bacon, toast, bagels, pancake maker, fruit, etc. Handy location in a vibrant business area. Would stay there again. Only 4 stars on the rooms because of no microwave. But otherwise a 5 star stay.

  • 4/5 Peggy L. 9 months ago on Google
    Room was nice. Breakfast mediocre. Bed was very comfortable. The desk clerk was super friendly and pleasant at check in. We had room 116. It is mobility accessible with a shower chair. The walk is shower drain is very slow so by the time my husband was done with his shower water was covering the entire bathroom floor. I believe the evening clerk (didn't catch his name) is the same one others have mentioned that is not very communicative. I went to the desk to tell him of the shower situation and he just stared at me and mumbled something incoherent. I had to ask for some towels to clean the water up. No offer of help or a mop or a different room. Not so good.

  • 4/5 Jacob N. 1 year ago on Google
    Came in during a snow storm. Front desk was awesome. Very helpful, checked in early because of the weather. I'm coming back next trip

  • 1/5 Concerned C. 1 year ago on Google
    Attention medical travelers-I recommend you choose other accommodations. Iā€™m a traveling nurse. I accepted a contract in Albuquerque and drove there from Texas Arrived to check into my hotel I booked & paid for, was told rudely & interrupted several times by the desk clerk who talked over me-they have a list of banks whose cards they donā€™t accept for incidentals and they require a regular credit card & donā€™t use visa or Mastercard debit cards at all. 3 days ago I called to confirm this reservation and acceptable form of payment and was told itā€™s fine. I get my paycheck direct deposited to this bank & use my card for all the other hotels I stay at without any issue. I drove a long way and have no place to stay and not enough money to pay for another one until 3-5 business days when my money is refunded from booking. My contract starts tomorrow morning and itā€™s too late to book another hotel as well.

  • 1/5 Cody A. 1 year ago on Google
    Hair clippings from people before all over the bathroom, room smelled horrible table in the room was broken. The night we checked in the staff was horrible and mumbled the whole time. The morning breakfast staff was nice and friendly. I would never stay here again unless itā€™s a last resort option and you need to sleep somewhere

  • 5/5 Annie L. 1 year ago on Google
    Our room was very nice. Hot breakfast was good with bacon and eggs. I would stay here again. My mattress was so comfortable. Ignore the negative reviews. We liked this hotel.

  • 1/5 Cassie H. 1 year ago on Google
    Positives- The bed is comfortable. The tub looks new. No bugs. Negatives- black mold in the bathroom as well as gross dirty wall paper. The heat was broken in the room and we asked for someone to look at it, they handed us a pair of pliers. The beds have a sheet and a thin blanket and that's it. On top of the heater blowing cold air, we froze. I don't recommend.

  • 1/5 timber w. 1 year ago on Google
    This place is filthy!!!!! Clerk cones out smacking and masticating a mouthful of food and continues to disgustingly eat and talk to us at the same time. Food on the floors in the rooms. Clogged toilet, had to go get the plunger and clear it ourselves. Spit toothpaste on the faucet fixture. Stains all over everything. Stinks like mold. Furniture is crumbling. Beds are collapsed. Light bulbs burned out. Remote controle won't remove closed captioning. No microwave. Absolutely worst room I've had in years. Not worth $25 much less $65.

  • 4/5 Tina R. 1 year ago on Google
    I was having doubts about staying here after I read the reviews. It was actually a nice place, rooms were clean and breakfast wasn't so bad as I read. Also, the staff was friendly didn't meet up with the "mean and unfriendly staff". Only thing is maybe clean the carpets other than that I would stay here again.


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