Hotel Rooms: Four stars. Rooms are as advertised in photos. This is a new hotel in downtown Albuquerque. Front Desk Service: One star (See comments below) Parking: Two Stars: Parking is very tight and difficult if you drive a truck or large SUV. Overall: Two stars Best advice: BRING YOUR OWN SOAP AND SHAMPOO. See my comments below for more info. I stayed in Albuquerque from July 15 - 17, 2022, at the Homewood Suites Downtown. I couldn't get towels for the room, coffee, soap or shampoo for the room. It took two different trips to the front desk on two different days. The requested items never appeared despite repeated assurances from the front desk that they would be brought up. I finally resorted to tracking down housekeeping the following morning, explaining what I needed, and getting the items directly from them. What is wrong with your front desk operations?

I’m only giving two stars because the room I stayed in was nice. The staff at this hotel was really unfriendly especially a lady named Crystal or Krystal. I hated my stay there and do not recommend it. Such an unsafe locations with crackheads everywhere. Upon checking out the lady could not even type the name properly on the invoice, it seems I was bothering her? She promised to email me a proper receipt and never did. Horrible staff ladies. Only one tall thin lady was lovely, kudos to her. I think the other staff is low key racist. Shame on this hotel. My advice is to elsewhere. Horrible week.

Newer hotel property in convenient location for me. Close to downtown but had free parking. Parking lots are cramped but expected in an area close to downtown. The patio area was a really nice touch for gathering outdoors and I wish I had more time to have enjoyed it. Could be a little loud sometimes but it was a weekend - wanted to share that for anyone looking for a perfectly quiet property this is not it.

Although it’s a nice new property, the Homewood Suites by Hilton Albuquerque Downtown is very poorly staffed. My partner was hassled that he was “at the wrong breakfast” despite me confirming our room number to the male staff who decided his role was breakfast police. When I brought it to the attention of the employee at checkout, she said she’d say something to him but passed on my request to discuss it directly with the employee and couldn’t care less about how my partner and I were accosted. If you stay here be warned of the overly aggressive breakfast police.

Clean rooms and decorations are top notch. 2nd floor free breakfast better than most hotels I've been. Only gripe that I was working downstairs and they had paid coffee and I didn't wanna go to my room for the free stuff. There were only 1 size of cups and the coffee machine had size large and size small coffee dispense function. Since the cups were similar in size to any coffee shop small cup, I pressed "small." It only filled my small cup up halfway and the hotel concierge refused to let me have a full cup of coffee without paying twice. Imagine if Starbucks only filled ur cup up halfway. If you wanna be petty, I can be petty. Don't screw with peoples caffeine addiction. Pencil for scale.

Where do I start with the worst Hilton experience I’ve ever encountered? First let’s clarify the confusion that this location is both a Hilton garden inn and homewood suites. This makes the layout and breakfast unnecessarily confusing. The hotel looks good and new until you look closer. This is the cheapest construction I’ve come across in some time. The walls are thin, the beds uncomfortable, the pillows are so flat it’s amazing. The air was stagnant in the room no matter what fan setting. My bathroom smelled like smoke and my shower door was so flimsy and cheap it was almost impossible to move open and closed. I asked for 5 straight days for my room to be cleaned after being there a week. Nothing. No matter who I talked to it never happened. Constant construction is still taking place as they completely redo parts of the hotel and patio that were so poorly constructed to being with that they have to start over. Noise and dust and workers everywhere. The parking garage is so tight and (again) poorly designed I’m sure they have constant problems with the lack of space. 2 other members of my group had terrible billing errors made by staff who are clearly not trained or supported properly. Avoid this location. It’s a disgrace

The hotel is absolutely beautiful! The rooms were very clean. The breakfast was a typical hotel cold breakfast. The young man that checked us in was talking 100 miles an hour we couldn't understand what he was saying. Lol!! The decor in the entire hotel was just GORGEOUS!! The parking was horrible we had to drive round and round the parking garages for at least a half hour until someone left. Then when we checked out we turned in our keys and couldn't get into the secure parking area to get our car out. That was a little frustrating. The location of the hotel is very convenient. The rates are reasonable. We will definitely stay at this location again. Thank you

The Hotel room was perfect for my stay and made me feel like I had my own studio apartment again!! The staff was very accommodating and any requests I had were made were quickly handled. I was especially touched by Bernadette (one of the evening front desk managers) who went out of her way to make sure I got early checking so I could study for my Bar Exam! She was amazing!!

1st night had something stolen out of the truck. Next night, the whole truck and $6000.00 worth of tools stolen. Notified front desk early the next morning that the truck was gone from the underground parking garage and needed to see the security cameras recording to see what had happened. Was informed that only the GM usually reviews the security tapes and wouldn't be in until late that afternoon. If a whole vehicle and $6000.00 worth of tools is not worth getting the manager to come look or give someone else permission to view it, that is HORRIBLE, HORRIBLE, customer service. We found the truck the next day with all the tools gone and everything stripped from the truck. Facebook post is how we found it. Without tools and a truck, not only are those gone but can't work and loosing pay. Several reviews on here talk about thefts (things from vehicles and whole vehicles). Night watchman is no where to be found. If he would review the tapes sometimes, he would see the thiefs cruising the parking garage several times in a car with no license. If they were really concerned, night watchman would be around and head off some of these thefts. Horrible area. BEWARE! BEWARE! BEWARE!

Everything feels brand new here and well maintained. It is located downtown ABQ so it’s on a noisy busy street. We heard loud vehicles and commotion all night long. Didn’t bother us that much as we were traveling without children on this trip. Breakfast is pretty bland and could use some variety to make it feel more upscale. There’s plenty of entertainment in walking distance. Parking on the premises fills up quick and costs $8/day. Our bartender Dominica was fantastic. It was nice to have a place to sit in the evenings and enjoy a beverage before going out in the evening. Overall staff is very friendly and accommodating. Rooms are nicely equipped.

Great, newer hotel. Had to knock a star off because housekeeping knocked/annoyed me 3 times even after the front desk confirmed a late check out. Room was clean, fan remote batteries were dead but worked after I got them replaced. Calcium build up on the shower head had half the shower head clogged. GM was very nice and drove me in the shuttle back to the airport and assured me he would address the small issues I had.

Nice newer hotel near a few restaurants and bars. Had a great stay only one negative thing about the room. Our comforter and sheets somehow over looked when they cleaned the room before us arriving. We just asked for new ones and they brought them quick! I would still stay there again.

Nice, clean but in poor part of town. Cost over 300. for one night and free breakfast was poor. No pool. If you need a food pantry, New Mexico,s largest is across the street.For a Hilton, I was disappointed.

I had such a wonderful time here. The hotel is so clean and modern. They have a beautiful, outdoor patio that makes you feel like you’re in a different state. The hotel is also located next to so many wonderful restaurants and local shops!

BEWARE - THEFT - DO NOT LEAVE VALUABLES IN YOUR ROOM UNATTENDED! This review is related to the Homewood Suites Downtown in Albuquerque, New Mexico. I wanted to share my experience in hopes that other patrons may benefit from it. My family and I stayed at the Homewood Suites Downtown, which shares a building with the Hilton Garden Inn, June 12-17 2023. The hotel itself, the amenities, are actually quite nice. Parking and surrounding areas are another story (limited parking, numerous parking lots scattered around a 1 block area, and homeless wandering around everywhere). However, this review is actually not about the hotel, but rather our customer experience with staff and management. We checked out of the hotel on Saturday 6/17 and unfortunately my wife left her purse hanging in the closet. We noticed it was missing when we returned home and contacted the hotel. Staff agreed to look for the purse in lost and found and committed to returning our call after they had done so and checked the room. We didn’t actually get a call back so when I followed up later that day, we were informed that the purse was not in the lost and found and also not in the room by the housekeeping manager. We decided to escalate our concern to the manager, Omar Canales, and spoke to him initially where he committed to speak to the housekeeper directly and review the camera footage. He also agreed to follow up with us later that day and gave us his personal email address because his Hilton email address “Was not working.” Needless to say, after numerous calls and repeated emails we never spoke to him again nor did he reach out to us. At that point, I reached out to Hilton customer service. It seems they have “Offshored” customer service to India and we got repeated messages from different reps as a result, none helpful or overly “Customer Centric.” We got the usual, “We care but we can’t help,” messages and each time we tried to further explain our concern, we got the, “We understand,” messages. Very frustrating and not helpful at all. Our point in reaching out to Hilton directly is we have been loyal Hilton customers for at least 10 years and we assumed they would be willing to compensate us in some form for the issue, points even. Turns out they really don’t care and were completely unwilling to help resolve the matter as it is a “Hotel Issue.” Our relationship and loyalty is with Hilton, not any specific hotel, so this policy is concerning to say the least. Next, we escalated to the general manager, Regina with similar results, never spoke to her and she never returned any of our calls. The general message from the hotel management and Hilton was - pound sand, finders keepers. We do believe the housekeeper stole the purse and neither management or Hilton is unwilling to do anything about it. At the end of the day, Hilton is no longer my hotel of choice, I am moving to Marriott Bonvoy exclusively. The one bright spot in this unfortunate experience is American Express. We were able to recover the cost of the purse through purchase protection from AMEX and the issue was resolved in 24 hours - that is what I call service! Hilton and Homewood suites, you should be ashamed of yourselves and how you handled this.

I'm a regular Hilton person and this location stands out. Great facility, awesome staff. Outside social area and well furnished gym are a big plus. Like many cities, the location can be sketchy, but secure entrances and parking are great.

Our stay here was wonderful. It included all the amenities we needed and much more. There was a fully stocked kitchen, a desk, and a couch which was a great plus. The room was ample and it was very clean. The staff was friendly and ambience was relaxing and welcoming. The complimentary breakfast was also delicious. I enjoyed the central location of the hotel as it was close to many attractions and restaurants. Initially, the surroundings didn't feel very safe, but the hotel takes extra measures on security to enter the hotel as well as provides secure parking to all guests. Will definitely continue staying here when I visit Albuquerque.

The room was spacious. The room has its own A/C unit so you can have room at a desired temperature. Bed sheets and pillows were really cozy. Complimentary breakfast was really good and had good variety of items.

This is an outstanding hotel. From the time that you check in to the time that you check out, Rocio was friendly, courteous, and she always had a smile on her face. You can tell Rocio enjoys working there and She's appreciative and happy to help you with whatever you need. They have lots of parking spaces and even on the busiest day we were able to find a parking spot. We spent 3 days at this hotel, and it was a very pleasant stay. I would highly recommend this hotel property to any one staying in the Albuquerque area.

Staff was wonderful. Hotel was beautiful. Restaurant and breakfast was terrible. Beds were rock hard, baby shampoos and conditioner. We had to go out and purchase our own. Parking was the worst. And the need for your key card to park, access front door of hotel, and elevators to go up and down was a bit odd. Air conditioner stopped working on us as well. Homeless a all over, mostly because the hotel is across a food bank. No pool, so not a kid friendly hotel either.

For being right on Central Ave, downtown it was actually a nice and quiet stay, compared to other places I've stayed in Albuquerque. It has 2 gated parking garages, Room was very big and nice we had a view of the out door patio. The patio was very nice to sit outside and relax. Breakfast wasn't Alot but not to bad. There was eggs, potatoes, sausage, waffles, and fresh fruit with yogurt. If you need a place downtown this is good one. Yes It's Downtown Albuquerque, right next to the food pantry. Yes there are homeless, drunks and drug addicts all over. Just like any other city. I would stay there again if going to an event downtown.

We get to this hotel around 9pm. We try and park in the parking garage but it is completely filled. We were directed by the front desk attendant to a parking lot for hotel guests. If she didn’t come out to help, we and the other people following us would not have known where to go as there were no signs (at least none that we could see) in the garage showing where to go in case it was filled. We park and start walking up a dark alley to get to the hotel. There is limited light and we were met by drunk people walking towards us, being loud and trying to talk to us. (Ladies be careful in this area- especially if you are alone!!) also, there are a lot of homeless hanging around the parking lot for the hotel and behind the hotel so keep that in mind when walking back there. I try and use my digital key on my app to open the door. There is a sign on the outside of the doors pretty much saying along the lines of the doors will be locked to everyone starting at 10pm regardless of if you have a key or not and to use the front door. It’s about 930pm at this point and none of the doors are opening. People are inside just watching us struggle and go to every. Single. Door. Before we FINALLY get to the open door. We did not see a sign (or we may have missed it) showing us which door was the front door so it took us a minute to finally get to it. We go to our room and sleep for the night. Room was clean and nice so that was great. The next morning as we are trying to sleep in because of a long car drive we have ahead of us, it is about 0850 and housekeeping is banging on our door over and over and repeatedly saying “housekeeping!” and would not stop until I woke up and yelled, “what?!” After that was said, they stopped and we didn’t hear them knock after that. We decided to get up and get ready. We pack and go to get breakfast. This was not said to us beforehand but we go to the 1st floor to the dining area and are handed a menu. We say we are here for the free breakfast and was told we had to pay. Confused, we said we were under the impression there was free breakfast as that was what was listed on my app for the hotel where it showed what benefits and whatnot I have. They asked our room number and said we had to go to the 2nd floor for the breakfast. We head on up and try to get the door to open with our digital key. There is no option on the digital key to open that door. We finally get in no thanks to the staff that was right on the other side of the door just watching us have issues. We confirm we were able to be up there and continue on. To summarize: The digital key at this location was not the best so I recommend getting a physical key. You will most likely look like an idiot trying to unlock all the doors at the front of the hotel at night before 10pm (if you’re using the digital key on the app) until you get to the actual door to get in The overflow parking in the back of the hotel is sketchy at night so be careful walking from there to the front of the hotel And be prepared to not sleep in- housekeeping will not let that happen

Clean. Covientent, safe parking. Felt completely safe throughout my entire stay. Welcoming staff. Complimentary fulfilling breakfast. Would recommend this hotel from tourists to people on business. 10/10 stay. Beautiful views of the bustling, dazzling city.

The stay was fine but there were issues with the room. Cleanliness of the room was superb but the ceiling fans and the lights were not working. I tried every switch and it was just not working so I had to rely on the air conditioning unit which was very loud. The phone line was also not working, I tried every option button (front desk, room service, etc) and I keep getting a busy tone, to schedule my wakeup calls I had to physically go-to the front desk everytime.

I've stayed in ABQ on business a number of times and have never liked the hotel or area where I've stayed. This hotel was great. Although downtown can seem a little sketch, I had no issues and thought it was really centrally located to a lot of stuff. Really great gym! Didn't try the bfast but it looked really good, plus I think there's a bar. Parking is a little confusing but there are three separate lots that are all secured, which is really nice once you figure it out. Would definitely come back to this hotel.

The pros: Our insurance company put us up in this hotel for a few weeks, because we had a small fire in part of our house, and our experience was mostly great! I loved the free breakfast, I loved the shower, and I loved the bed! I think I got more sleep there than I’ve ever gotten at any other hotel! All the employees seemed very friendly. :) The cons: Housekeeping would never show up when my parents requested items to be brought to our room, you have to take your dogs all the way to the first floor in order to take them outside, and the walls are so thin that you can hear your neighbors talking. All in all, it’s such an awesome hotel, but they do have some room for improvement. :)

Love this hotel! It was beautiful, clean, and they parking was secured. Walking distance to many good restaurants. We will definitely stay here on our next visit!

Had a good nights rest. Everything was clean and quite. Loved how secure the build was. Had to use our keys to access the floors and food 🍱. They had two locked garages ( impressive) for parking .

We only stayed one night but it was perfect. There's nothing I love more than a new hotel with clean everything. Our room was large with a kitchen and sitting area. The set up was great. Staff was very nice. Parking a little tight, but they have extra lots nearby. Not too far to walk. Security guard met us outside even after giving us directions. (It was dark out). Would stay again.

Had a good stay at this new and fresh hotel. Staff was very friendly and helpful. It's a Hilton and Homewood suites in one building and I think many of the negative reviews were from the opening days. Second floor is for Homewood suites breakfast and ground floor is for garden inn, so it's easy to figure out. Beautiful outdoor patio area as well. Would stay here again.

Loved this hotel, perfectly clean and well kept. Super clean. Restaurants in area walking distance. It's just an unsafe area unfortunately, we had a locked bike on back of car stolen from the garage. The thief actually left his bag of cracked with needles and such. Police took report iver phone and said leave cute cables and Crack and they would pick up from hotel. So sad though, hubby just bought it paid $700 it was worth about 8-900 though. Lesson learned, always bring bikes into hotel at night. We had wedged it against wall and locked it up with several locks.

Reported an incident to the property GM regarding an incident with their front desk associate where they were extremely rude, confrontational and unprofessional. He felt the need to reiterate check out time to me 4 x's as if I wasn't comprehending after I specifically expressed to him at CHECK IN that I would be checking out at noon on 12/16. It started with housekeeping pounding on the door while I was on a conf call, followed by a phone call to the room by this individual from the front desk and again confrontation at the desk when attempting to attain a receipt. Additionally, Paul was NOT wearing a mask on several occasions while at the desk and YES there were ppl around. I provided the details to the GM via email so they can confirm via camera because the GM sounded as if I was fabricating my incident at her property. As for housekeeping, the dishwasher in the room was still full of soiled dishes from the prior guest and food left in the fridge. I have had negative experiences at the Embassy Suites Hilton property there in ABQ with Mold and dirty rooms, I expected better from this property. Breakfast they're not only serving raw food, they are recycling food from Mon and serving it on Tuesday, and Tuesday on Wed, etc. They also placed a platter of OLD CHEESE from the evening before out on Tuesday morning that was grotesque. I have photos. Can we say unsanitary?? Will need to select alternate accommodations for my next visit to ABQ, Hilton apparently not very interested in correcting the issues when presented. Luckily we have MANY options to select from when we travel and I've shared my experience with our Corp Travel to advise colleagues of my experience in order to avoid the same. Unacceptable!!! Suggestion: send your front desk associates to charm school and train GM's on how to respond to guests who report complaints as if their were either embellishing or fabricating

Really beautiful hotel - all new and modern design. Awesome workout room. Really clean and large suites - comfy bed and nice living space with kitchen (microwave, stovetop, large refrigerator) stocked with plates, bowls, cooking ware, etc. Loved the decor and great amenities. Covered parking lot with 24 hour security. The staff was super sweet, helpful and accommodating. Will definitely be staying here again!

This Hilton Garden Inn and Homewood Suites Albuquerque Downtown is such a beautiful place to stay. Very clean the staff is very accommodating and Paul did such a beautiful job setting up our room and making sure I walked in to such an amazing suprise. He truly made the stay perfect.

Beautiful newer hotel that shares space with the Hilton Garden Inn. The rooms in both hotels are spacious and clean! We enjoyed the free breakfast and night reception which had snacks and adult beverages! The second floor patio is a lovely place to sit and relax after a long day or to play a game of toss. The fireplaces on the patio are a very nice and cozy touch! Will definitely stay here again if I am ever in Albuquerque visiting the UNM because it very close by.

The suites make the difference. Exquisite and nice place to stay!!! I thought I would have stayed longer. The rooms were clean, all the amenities spanking clean. Equipments in the gym are in excellent working condition. The front desk staff and housekeeping staff were pleasant and kind to me. I'd highly recommend this facility as the best place to stay in Albuquerque!!!