1/5 Nick N. 1 year ago on Google
This
store
has
multiple
Christmas
decor
products
on
display
that
are
actually
out
of
stock.
My
family
visited
in
the
morning
on
11/15
and
were
interested
in
a
“twinkling
Santa”
outdoor
decoration.
We
spoke
with
an
associate
who
confirmed
the
product
was
out
of
stock,
it
was
not
in
stock
at
any
surrounding
stores,
and
it
was
unavailable
for
online
ordering.
The
associate
said
that
we
could
purchase
the
display
model
if
we
wished,
and
took
the
product
down
for
us.
As
we
arrived
at
the
front
of
the
store,
we
noticed
that
there
was
a
tear
in
the
fabric
of
the
product.
We
asked
the
customer
service
representative
if
the
product
would
still
be
full-price
considering
it
was
a
display
model
and
already
damaged.
The
woman
was
very
rude
and
stated
“we’re
not
even
supposed
to
sell
display
models.”
We
explained
that
the
previous
associate
had
told
us
it
was
ok
and
gave
the
display
model
to
us.
The
customer
service
rep
said
we
would
need
to
speak
with
a
manager.
We
were
made
to
wait
for
over
20
MINUTES
standing
at
the
customer
service
desk
before
the
manager
rudely
approached
us
and
said
“we
aren’t
selling
display
models
until
Dec.
4th,
but
since
you
already
got
it
down,
I
guess
you
can
take
it.
No
discounts.”
He
never
apologized
for
the
excessive
wait.
At
that,
we
completed
our
purchase
and
left.
It
is
inappropriate
for
a
store
to
be
advertising/displaying
products
that
are
not
available
for
purchase.
Furthermore,
it
is
unacceptable
for
a
customer
service
rep,
much
less
a
manager,
to
be
rude
and
condescending
to
a
customer
when
they
have
done
nothing
wrong.
This
team
appears
to
need
additional
training
in
product
display
as
well
as
customer
service.
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