4/5 Tara B. 2 years ago on Google
Yeah,
CoVid
has
affected
us
all.
Sadly,
REI
seems
to
be
one
of
the
strictest
businesses
and
this
REI
is
no
exception.
The
state
of
NM
is
a
weird
one
and
this
location
seems
almost
overstaffed
for
a
change.
I
would
give
them
5
stars
except
for
the
fact
that
I
don't
like
such
germaphobic
behavior
and
that
while
I'm
there
with
my
kids,
they
seem
to
be
breathing
over
my
shoulder,
which
makes
me
uneasy.
On
the
other
hand,
I've
been
there
when
kids
are
unmasked
and
coughing
profusely
with
a
very
wet,
sick,
sounding
cough,
and
they've
done
nothing.
Why
the
double-standard,
REI?
Is
it
all
for
show?
But,
this
is
a
positive
review,
so
let
me
get
to
it.
I
had
had
some
very
poor
customer
service
experiences
locally
on
this
day,
but
this
one,
at
REI,
actually
proved
to
be
quite
good.
I
had
a
convoluted
return,
most
items
were
unworn,
but
one
was,
I
had
used
my
20%
off
coupon
on
one
of
the
items
and
usually,
when
I
bring
it
back
and
reorder
something
else
from
the
register,
they
will
give
me
the
discount
again.
The
employee,
Eric,
at
first,
was
reluctant
to
give
it
to
me,
but
eventually
realized
my
request
was
legit
and
I
got
the
new
item
ordered.
He
was
very
pleasant,
kept
thanking
me
for
my
patience
and
it
turned
out
to
be
one
of
the
better
experiences
I've
had
with
customer
service
here
in
Albuquerque,
as
of
late.
Thanks
Eric!
Keep
offering
the
stellar
return
policy,
REI,
and
I'll
keep
shopping
from
you!
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