REI image

REI

Clothing store Shoe store Childrens clothing store Bicycle store Outdoor sports store Outdoor activity organizer Camping store Bicycle repair shop Outdoor clothing and equipment shop Ski store Canoe and kayak store

One of the Top rated Clothing stores in Albuquerque


Address

1550 Mercantile Ave NE, Albuquerque, NM 87107

Website

www.rei.com

Contact

(505) 247-1191

Rating on Google Maps

4.50 (823 reviews)

Open on Google Maps

Working Hours

  • Thursday: 10 AM to 9 PM
  • Friday: 10 AM to 9 PM
  • Saturday: 9 AM to 7 PM
  • Sunday: (Easter), 10 AM to 6 PM, Hours might differ
  • Monday: 10 AM to 9 PM
  • Tuesday: 10 AM to 9 PM
  • Wednesday: 10 AM to 9 PM

Featured Reviews


Frequently mentioned in reviews: service (16) helpful (13) customer (12) store (10) shoes (9) return (8) shopping (7) employees (7) friendly (7) location (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Jeremy “RED ZMAN” Z. 2 years ago on Google
    Used to love coming to REI, now when you show up everything is completely locked up to where you can't even look at the back of boxes without pulling the shelves apart, people are walking around the store monitoring everybody's mask compliance. Out of six stores I went shopping at this day this was the only one I had an uncomfortable experience in. Have been coming here once or twice a year for many years, but I will not be coming back.
    3 people found this review helpful 👍

  • 1/5 Isabel J. 2 years ago on Google
    Sales associate Bella and another female sales associate (didn’t catch her name) were so unprofessional and rude to my husband when he walked into the store simply because he was in his police uniform (11/29/2021). We have shopped at this location before and have had amazing customer service but the day he happens to go in in his uniform they refuse to acknowledge him while everyone else received normal treatment. I myself work in customer service and I treat all of my customers with the same care and respect whether I “like”/agree with them or not, all personal feelings set aside. If I’m able to treat my customers like humans, I feel like they should be able to do the same. If they don’t welcome law enforcement they should state it at the front door. I’m disappointed in the company and will no longer be shopping here.
    3 people found this review helpful 👍

  • 4/5 Tara B. 2 years ago on Google
    Yeah, CoVid has affected us all. Sadly, REI seems to be one of the strictest businesses and this REI is no exception. The state of NM is a weird one and this location seems almost overstaffed for a change. I would give them 5 stars except for the fact that I don't like such germaphobic behavior and that while I'm there with my kids, they seem to be breathing over my shoulder, which makes me uneasy. On the other hand, I've been there when kids are unmasked and coughing profusely with a very wet, sick, sounding cough, and they've done nothing. Why the double-standard, REI? Is it all for show? But, this is a positive review, so let me get to it. I had had some very poor customer service experiences locally on this day, but this one, at REI, actually proved to be quite good. I had a convoluted return, most items were unworn, but one was, I had used my 20% off coupon on one of the items and usually, when I bring it back and reorder something else from the register, they will give me the discount again. The employee, Eric, at first, was reluctant to give it to me, but eventually realized my request was legit and I got the new item ordered. He was very pleasant, kept thanking me for my patience and it turned out to be one of the better experiences I've had with customer service here in Albuquerque, as of late. Thanks Eric! Keep offering the stellar return policy, REI, and I'll keep shopping from you!
    1 person found this review helpful 👍

  • 5/5 Monica P. 8 months ago on Google
    This REI is AWESOME. What really makes this REI so special to me is the staff. Everyone is extremely helpful and kind. But I could not be more thankful for Carly, the LOVELY person who helped me with everything I could possibly think of. She went above and beyond to help me find exactly what I needed. She’s the best!!!
    1 person found this review helpful 👍

  • 5/5 Essi 1 year ago on Google
    I bought snowboard boots from an online shop and was having issues with the heel grip giving me blisters. I brought them into REI and they gave me wedge inserts and made sure they felt comfortable before I left the store. I needed a quick fix since I was leaving the next day for Purgatory, and because of the help from the employees I had an amazing experience on the mountain! Thank you!
    1 person found this review helpful 👍

  • 4/5 John D. 1 year ago on Google
    Update 10/5/22: I have continued to shop here and service has been exceptional except for that one experience listed below. Updated from 2 to 4 stars to account for the mostly consistent customer service. Staff is very nice and helpful, but one of the managers is rude and doesn't follow policy. Went in to get a price adjustment per REI's policy for an in-store purchase and was told they could not do it since the item was now clearance. I was within the 14 day window, bought at full price, and with the item being 30% off now. I asked why I couldn't get the price adjustment if I could just return and re-purchase the item within those same polices and he guilt tripped me into not doing so saying "it is not in the spirit of our return policy" and what not -- he was very uppity and disingenuous -- I didn't want to use that method anyways if I could help it. I called customer service and they did the price adjustment with no problem within a couple minutes. The only problem? They only offer gift cards online instead of the original payment method. The manager (7/20/2022 @ 6:00pm MST) has placed a very sour taste in my mouth for REI.
    1 person found this review helpful 👍

  • 5/5 Robert B. 1 year ago on Google
    I had an issue with a promo that wasn't working. I told a team member, they grabbed a manager and I explained. The manager heard me out and fixed it on the spot. The customer service speaks to a great leadership team in this store. Edit:. Dropped in again looking for a watch. They're out of stock, but the older gentleman who helped us was very friendly. Edit:. Dropped in looking for a specific travel back pack. They didn't have what I wanted, but people helped me check out similar options. Great as always.
    1 person found this review helpful 👍

  • 2/5 Wolf G. 1 year ago on Google
    The door greeter was unhelpful and very shocking to see so close to the door, the employees seemed to be aimlessly stocking and the selection wasn’t very good. A lot of the bags and clothing was really expensive and hard to try on because of the placement of the security devices on them. The area near the front was kind of cluttered. Some employee kept trying to give me their mixtape about victorian child diseases. Mixtape was alright 7/10.
    1 person found this review helpful 👍

  • 1/5 Gilberto L. 9 months ago on Google
    I was browsing REI for some trinkets and gadgets when I came upon the used shoe section. I had no idea that REI sold used shoes, but apparently they do. I was absolutely horrified to see the condition of some of the shoes that they were selling. Many of them were totally worn out and dirty. I thought to myself that they must be super cheap to compensate for the despicable condition, but alas I was wrong. The shoes were severely overpriced. For example, see photo showing a raggedy, filthy, stinky pair of black shoes. There was literally a DEAD MOTH in the laces!! And they cost $72!! REI.... You couldn't PAY ME $72 to wear these pieces of garbage on my feet. (Maybe for $1000 I'd wear them) I was extremely disappointed that REI would consider this fair and just. These black shoes were just one of countless examples of degraded, worn out filthy, overpriced used shoes. I considered going to speak to a manager on the spot as I was outraged. I can no longer support REI due to their despicable used shoe collection.
    1 person found this review helpful 👍

  • 5/5 Autumn H. 8 months ago on Google
    Every time I go into this REI with questions I come out with answers to my questions and to questions I didn’t know I had. The employees here are friendly, knowledgeable and go above and beyond to help make you feel comfortable in your adventures. I feel confident going into my first backpacking trip because of my visits to this store! CJ in particular was extremely helpful and made my planning for my trip a lot less scary!

  • 5/5 Adam C. 6 months ago on Google
    One of the best places ever. They saved my bacon...I forgot my charging cable for my Garmin watch and they let me borrow one from the back to get a charge. Super helpful and friendly staff.

  • 5/5 BC L. 9 months ago on Google
    REI is always great. The employees at this store are super helpful and friendly. Went here to help my girlfriend buy a backpack and they really made sure that she got one that fit perfectly and that she would be happy with. I also love that I can get to this location on my bike by taking the North Diversion Channel Trail. Super easy and chill bike ride. Thanks to REI for putting it in such an accessible location.

  • 5/5 Kristi H. 8 months ago on Google
    Love to stop at REI when we are traveling as we don’t have one near where we live. This store had the BEST clearance/return section. The biggest selection of return merchandise I’ve ever seen to be honest. We purchased with 4 pairs of clearance/return shoes. Staff were all friendly and helpful as usual. Keep up the good work REI!

  • 5/5 Mark W. 9 months ago on Google
    Wide selection of high quality outdoor gear. Items tend to be pricy, but frequently go on sale. Even at full price, you get your money's worth - I'd rather pay once for a sturdy peice if gear than buy something cheap and have it break in the field. Staff is extremely helpful and offer good recommendations regarding pros and cons of different items.

  • 5/5 Oklahoma F. 8 months ago on Google
    This location is massive! Hopefully they get more mushroom guides in stock soon :-)

  • 5/5 John B. 8 months ago on Google
    Best selection of premium outdoor sports gear. Member prices during sales is reasonable. Quality and service is outstanding.

  • 5/5 Nichole R. 4 months ago on Google
    REI is helpful for quality sporting goods. It is expensive so if you're looking for affordable this isn't the place. I do always appreciate their knowledge and wide range of quality items along with the ability to try on items to ensure they will work for my needs.

  • 3/5 R E. 5 months ago on Google
    I like REI. I almost don't feel safe going there though. They are near the freeway and get a lot of exposure to "bums" who go there to shoplift. At any given time there will be an altercation that staff is consistantly at a loss as to how to manage. Best is to shop online.

  • 5/5 jeff W. 6 months ago on Google
    Staff was super helpful but not overbearing. Greeted with a smile as soon as I walked through the door. The store was clean and had plenty of stock and choices of merchandise. I will return to this location for all my outdoor needs.

  • 5/5 Raz V. 4 months ago on Google
    I love REI, very high quality products. I the recent years the REI made products quality and designs had I proved significantly.

  • 5/5 Leslie W. 2 years ago on Google
    We went in looking for a roof box and Jeremy was able to answer all of our questions (even ones we didn’t think of). Jeremy was extremely knowledgeable and was able to help us get a system that was perfect for our needs and our vehicle. We also witnessed his interactions with co-workers and other guest. Amazing customer service. This guy needs a promotion! Thank you, Jeremy!

  • 1/5 Desiree M. 1 year ago on Google
    I went in seeking assistance for a bike pad tail gate cover. I didn’t know the specs of the truck tail gate and I was basically turned away and was told to “google them” I literally walked out and went to another local store in town who actually took the time to help me with what I needed.

  • 5/5 Christina E. 1 year ago on Google
    Went to browse for shoes for my trip to Europe. Wayne was AMAZING and has so much knowledge about the type of shoe to wear. By far the best shoe shopping experience ever.

  • 5/5 Sheri .. 1 year ago on Google
    Very helpful and friendly staff! So nice to be able to find knowledgeable help when you're shopping!

  • 5/5 Chris C. 1 year ago on Google
    Although there was a problems with my skis that I was unaware of, they told me about what had happened in the past and corrected it. Edgar was extraordinarily helpful, and took very good care of the situation. Pleasant, honest, terrific service. We have always had great experiences at REI. Thank you.

  • 3/5 Jessica G. 1 year ago on Google
    Great customer service but selection was not big it's like someone went and bought everything lots off empty shelves. Looking for back packing bags and bikes. Low selection. Not impressed. Needs to do a better job inventory wise.

  • 5/5 Nancy C. 1 year ago on Google
    REI is a fantastic outdoors store! They have everything. The staff are very knowledgeable, friendly and eager to help you find what you're looking for. Co-op members get great benefits.

  • 2/5 Carrie R. 1 year ago on Google
    Customer service took a huge nose dive lately, it's like people run away from you instead of offering help. Not the REI I'm used to. You spend $700 and no one can bother to help or offer advice? Disappointed.

  • 5/5 Brinda S. 1 year ago on Google
    Everyone here is so helpful and kind! I was buying a gift for a rock climber and I had *no idea* what I was even looking for. I had three different employees help me with everything from chalk bags to lotion/balm to clips! On a different trip, I had an employee help me find proper hiking boots and was so patient with me while I tried a bunch of different boots and shoes on!

  • 5/5 Nancy H. 1 year ago on Google
    I bought a Thule basket for my roof rack. While I was able to put the basket together, I have to admit installing it on the roof rack was beyond me. I asked for help at the service desk and met Cody. He is my hero - he installed it right then and was so nice and professional. I can't say enough about his helpfulness, other than "give him a raise, REI!" : ) This is one reason why I love REI - great team members.

  • 5/5 Kerri P. 1 year ago on Google
    Greg assisted me today in the shoe dept. Very kind person! The female who worked at greeting people entering was also very kind. Great customer service! Thank you, REI!

  • 2/5 Brandon B. 2 years ago on Google
    I miss the old days of Rei. Customer service goes beyond employees scurrying up to a customer to ask if they can help find something and then run off to their buddy in a vest..... Train your team members for sales and customer services. The employees are typically huddled up in pairs, more engaged and animated with each other rather than selling. I love shopping in person and prefer it to shopping online but after the last few visits I am going to spend my hard earned money elsewhere. Just because we shop at rei does not mean we are wealthy and treat people poorly. Treat us as welcome guests.... I save up for my gear, I work hard. Rei you should work harder on better sales training.

  • 5/5 M.R. G. 1 year ago on Google
    Knowledgeable staff! Equipment stocked is great both in function and quality. Staff members actively engage you in answering your questions and yet give you space to discuss with significant other, children or companions.

  • 5/5 gopi g. 2 years ago on Google
    Stopped by here to shop for a sleeping bag, while traveling from out of town. The rep was very knowledgeable even though he was new hire. Went above and beyond to meet my needs and patiently answered my questions. He also sized me for a backpack. Overall didn’t feel pushed, except by the senior rep who was also assisting us. The clothing section rep was also very helpful.


Call (505) 247-1191 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Accessibility
    • ✓️ Wheelchair accessible entrance
    • ✓️ Wheelchair accessible parking lot
  • Service options
    • ✗ Delivery
    • ✓️ Curbside pickup
    • ✓️ In-store pickup
    • ✓️ In-store shopping

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