1/5 Daniel Galán B. 6 months ago on Google
I
am
writing
to
express
my
profound
disappointment
with
the
recent
purchase
my
now-wife
made
at
Turquoise
Skies.
As
a
customer
who
believes
in
supporting
local
businesses,
I
was
disheartened
by
the
way
our
experience
unfolded.
I
have
been
using
the
ring
one
month
(engagement
day
9/5/2023),
at
the
begging
featured
three
stunning
stones
(trinity
ring).
We
were
initially
delighted
with
the
craftsmanship
and
uniqueness
of
the
piece.
However,
our
joy
was
short-lived
when,
after
only
a
month
of
use,
one
stone
fell
out,
and
another
broke
(photo
attached).
It
was
disheartening
to
witness
such
a
rapid
deterioration
in
a
piece
of
jewelry
that
was
meant
to
be
a
cherished
symbol
of
our
love.
In
response
to
this
issue,
we
rapidly
contacted
your
store
to
discuss
our
concerns
and
explore
potential
solutions.
Our
hope
was
to
find
a
resolution
that
would
allow
us
to
continue
supporting
your
business
and
enjoying
the
jewelry
my
wife
had
selected.
Regrettably,
our
experience
with
your
customer
service
left
much
to
be
desired.
Your
offer
of
a
mere
15%
discount
on
another
product
struck
us
as
insufficient
and
did
little
to
remedy
our
disappointment.
It
is
sad
to
see
how
a
small
business
like
yours
seems
to
care
so
little
about
the
customer
and
the
overall
customer
experience.
Local
businesses
are
the
lifeblood
of
our
communities,
and
it
is
crucial
that
they
prioritize
customer
satisfaction
and
stand
behind
the
quality
of
their
products.
I
am
writing
this
not
out
of
anger
or
frustration
but
rather
as
a
plea
for
improvement.
We
do
not
wish
for
anyone
else
to
experience
the
same
letdown
we
have
endured.
Instead,
we
hope
that
our
feedback
can
serve
as
a
catalyst
for
change
and
encourage
your
store
to
take
more
significant
steps
in
ensuring
the
quality
and
durability
of
your
products.
As
we
search
for
an
alternative
solution
to
our
jewelry
needs,
we
will
be
exploring
other
ways
to
support
local
artists
and
businesses
that
prioritize
customer
satisfaction.
We
believe
that
a
strong
local
community
is
built
on
trust,
integrity,
and
a
commitment
to
delivering
high-quality
products
and
experiences.
I
sincerely
hope
that
our
feedback
serves
as
a
wake-up
call
for
your
business
and
that
you
take
steps
to
enhance
your
product
quality
and
customer
service.
We,
as
well
as
many
others,
want
to
see
local
businesses
thrive,
but
this
can
only
be
achieved
when
the
customer
is
at
the
forefront
of
your
priorities.
Since
they
only
give
us
the
solution
of
buying
another
product
form
your
store,
which
sadly
of
course
we
will
now
I
try
to
save
at
least
the
silver
to
make
another
ring
and
now
throw
it
away.
Now
a
days
I´m
not
using
your
ring
anymore
because
it
is
sad
to
see
this
broken
piece
of
jewelry.
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