Muy descontento con esta clínica... Solo puedo decir que nefasto el trato recibido... Hay que poner más ganas para trabajar y tener vocación para ello, ya que estamos hablando de salud no ir a comprar dos tornillos a la ferretería... Tener que decirle al médico que porfavor la examine bien y además que le mande algo que después en la sanidad pública te digan a los días que no le des ese médicamente porque no le corresponde... Nunca más iremos por este centro médico

Very good treatment, they have attended to me in a short time and I have left with the issues resolved

As it could not be otherwise, they will respond to this public review instantly, to appear to have the solvency and professionalism that in theory could be expected from a PAYING medical center. But it's just that, facade, when you try to contact or convey any problem, it's the opposite, you have to manage it by email, then they don't respond. It is also curious that they have more 1 star reviews than 2, 3 and 4. I await your response to this comment very carefully, at least I'm sure I'll have a few laughs.

On July 13, I went to the emergency room (the first time in 5 years) with 38.5 and a very bad body...it turns out that the receptionist refused to see me because she said that the bill was unpaid and the policy was cancelled...within how bad I felt, I started looking for the current receipt so he could check it and his response was that he didn't care, that I had to call the company and they would solve it....indeed, being so bad, I called as best I could and they told me They said it was the girl's or the computer's mistake and just by pressing a key everything was solved... in the end I had a fever of almost 40 from the moment I arrived until I got the doctor to look at me and treat me... .I find the treatment shameful seeing how I was and the conditions I had, that I was alone and that he did not even offer to help me because he said that he had a long line and had to wait for me at the end... it was not my fault and just like the other sick people, I also had the right to be seen as soon as possible and not have to wait, which is what in the end I had to do because she didn't offer to call someone who could help me in such conditions...she was just worried because of the tail he had.... I would also say that I very much doubt that the temperature in the waiting room was at what is required by law... it was very cold and it was difficult for us sick people to stand sitting there... to such an extent that I had I had to go outside the clinic while I was waiting for the sun (which is because we are in summer and the temperatures are high) and I would get a little hot... and I remember that with a fever of almost 40, there wasn't even a measly chair where I could be. with how bad it was.... I was dying (she is not a doctor to know this) and I also have to fix a mistake that is not mine and which caused me to be even worse???? The attention of the lady at the reception seems fatal to me

Second floor room with a broken screen that prevents a sick person from entering the shower, individual armchair that does not work, broken and cracked chair and companion bed, with danger of contagion due to the accumulation of germs, wall protectors torn off and put in place. the corners, in the purest style of the public hospitals of the Philippines, we are incredible!!. Of course, the façade of the hospital is very beautiful, do not refer me to customer service because you already know the state of this room

(Translated by Google) In the Granada delegation, the public service personnel attended to me very politely and professionally. The problem is with the company itself. The authorizations do not arrive, there is no clarity in the hiring, the app a disaster and a telephone service of the court of call. A lot of Marketing, a lot of strength to hire and very little empathy and customer service. I want to highlight the Community Managrers staff on Facebook, who were the ones who finally solved my problem. (A loss after many failures with great discontent). The direction and orientation of this company fails. (Original) En la delegacion de Granada me atendió muy educada y profesionalmente el personal de atencion al publico. El problema es de la empresa en sí. No llegan las autorizaciones, no hay claridad en la contratación, la app un desastre y un servicio telefonico de juzgado de guardia. Mucho Marketing, mucha fuerza para contratar y muy poca empatia y atencion al cliente. Quiero destacar el personal Comunity Managrers en Facebook, que fueron quien finalmente solucionaron mi problema. (Una baja tras muchos fallos con gran descontento). Falla la direccion y la orientacion de esta empresa.

Everything was very good, attention and service.

(Translated by Google) They have no shame. More than a week ago my son was injured in basketball and they sent us to the hospital that works with asisa. They sent him an MRI, which has not been authorized due to pending accounts with the basketball federation. Meanwhile, my son's leg is getting more and more swollen and he cannot move his knee. They have given us an appointment again for a week, with no guarantee that they will make it. In my opinion, they should not have treated him from the beginning, because almost two weeks have passed since the injury and we continue as at the beginning, without knowing anything and afraid that by letting it go the cure would be worse than the disease. (Original) No tienen vergüenza. Hace más de una semana se lesionó mi hijo en baloncesto y nos mandaron para el hospital que trabaja con asisa. Le mandaron una resonancia, la cual no ha sido autorizada por tener cuentas pendientes con la federación de baloncesto, mientras tanto, mi hijo tiene la pierna cada vez más hinchada y no puede mover la rodilla. Nos han vuelto a dar cita para dentro de una semana, sin garantía de que se la vayan a hacer. En mi opinión, no tenían que haberlo atendido desde el principio, porque han pasado casi dos semanas de la lesión y seguimos como al principio, sin saber nada y con miedo a que por dejarlo pasar sea peor el remedio que la enfermedad.

I comment on my case 1) I request an urgent appointment with a dermatologist in June and the answer is, call in July to see if they can give you an appointment in AUGUST. There is no availability... 2) I request an urgent appointment in podiatry in December and they tell me to call in January to REQUEST AN APPOINTMENT... In total, every year I give - and it is not literal - €3,000 to this company to not serve me or anyone. me or my family when we need it. 3) Best of all, you call to unsubscribe and with their holy shit they tell you that in NOVEMBER, which is when the policy expires.

When my mother needed the company the most, they failed her by not knowing how to give clear and precise information from the first moment: different agents, different information and she suffered unnecessary pain before her death. Unforgivable. Furthermore, they don't answer the phone at any time and if it's August, forget about them giving you a solution to anything: that month the world stops. In January I can change companies and I don't doubt it, I'm leaving disappointed after a lifetime with them.

I've been trying for 5 hours, and I say well, trying, because I haven't contacted you yet; for an appointment, for two Cardiology tests at the Hospital la Inmaculada. Keep trying, I guess they tell me. Well, very good.

(Translated by Google) Very disappointed. I need to make some changes to one of my policies and for health reasons I cannot physically move. I have tried to contact by phone, without success, I have sent them several emails and they have not responded. I feel totally helpless and not knowing what to do. Embarrassingv. (Original) Muy defraudada. Necesito hacer unos cambios en una de mis pólizas y por motivos de salud no puedo desplazarme físicamente. He intentado contactar por teléfono, sin éxito,les he enviado varios correos y no me han respondido. Me siento totalmente desamparada y sin saber que hacer . Vergonzosov.

(Translated by Google) DO NOT TAKE THIS HEALTH INSURANCE It's a disaster, there are never appointments available, you wait months for them to attend you and on top of that, you pay a lot. I have the most expensive policy so there are never appointments. They don't answer the phone they are a mess. I am very disappointed and am thinking of moving after two years suffering with this terrible service (Original) NO COJAN ESTE SEGURO MÉDICO Es un desastre nunca hay citas disponibles esperas meses para que te atiendan y encima pagas una barbaridad. Tengo la póliza más cara para que no hayan citas nunca. No contestan el teléfono son un desastre. Estoy muy decepcionada y estoy pensando en cambiarme después de dos años padeciendo con este pésimo servicio

(Translated by Google) I have loved this center. The reception staff are very friendly and try to help you make appointments. The nursing staff are very friendly and professional. It has a very competent medical staff of general medicine and specialties. Without a doubt the best in Granada (Original) Me ha encantado este centro. El personal de recepción es muy amable y trata de ayudarte para la concertación de citas.El personal de enfermería, muy amable y profesional. Cuenta con un cuadro médico de medicina general y especialidades muy competente. Sin duda el mejor de Granada

(Translated by Google) They have a shift manager and although the office is small, everything is well organized. First thing in the morning I didn't find a queue. They serve you quickly and well, they are decisive. (Original) Tienen gestor de turnos y aunque la oficina es pequeña está todo bien organizado. A primera hora no me encontré cola. Te atienden rápido y bien, son resolutivos.

(Translated by Google) There are no ats from Granada to Murcia, for an injection I have to do 200 km (Original) No hay ats de Granada hacia Murcia, para una inyección tengo que hacer 200 km

(Translated by Google) The organization of clinical tests is in chaos. We made an appointment by phone and I thought there would be no people ... queues with people mixed with appointments and without appointments, mixed all kinds of public and also those who are going to do PCR. It is incredible that this happens in a hospital. (Original) La organización de los análisis clínicos es un caos. Pedimos una cita por teléfono y pensé que no habría gente...colas con gente mezclada con cita y sin cita, mezclado todo tipo de público y además los que van a hacerse PCR. Es increíble que ocurra esto en un hospital.

No me quiso vacunar la enfermera por no tener 65 años, tengo 62, alegando que necesitaba presentar un informe médico. Qué si me vacunaba le regañaban. No es suficiente con la prescripción médica???

(Translated by Google) Very well I have gone three times with today and the mrs. From table 2 a very attentive and pleasant lady. An ole for her 💃. I do not know the operation of the company itself. (Original) Muy bien he ido tres veces con hoy y me ha ayendido la sra. De la mesa 2 una sra muy atenta y agradable. Un ole por ella 💃. No conozco el funcionamiento de la empresa en si.

No esperaba que en asisa fuesen tan irresponsables, desde noviembre intentando obtener una cita médica y resulta que te manda de un sitio a otro y nadie dice nada, mientras esperas te ponen publicidad. ES VERGONZANTE lo que ocurre. Solo se preocupan de contratar pólizas pero no atienden a los ya contratados.

El personal del hospital es muy profesional,atento y humano Lo que pasa es que en determinados servicios hay muy poco personal y las pólizas han crecido y los trabajadores No

PÉSIMA ATENCIÓN! Cada vez que llamo para cualquier consulta, tardan como mínimo 15 minutos, y si tengo suerte, me atienden. Porque normalmente cuando pasan 20, cuelgan.

(Translated by Google) It could be called fraud, and let me explain, the ASISA website gives me a budget for an insured of 41.70 and when the worker calls you by phone ... she says no! Q 53.60 asking for the same data as the web !!! Misleading advertising ?? Lousy come on (Original) Se le podría llamar fraude , y me explico , la pag web de ASISA me da un presupuesto para un asegurado de 41,70 y cuando te llama por tlf la trabajadora ... te dice q no !!! Q 53,60 pidiendo los mismos datos q la web !!! Publicidad engañosa ?? Pésimo vamos

(Translated by Google) Very little professionalism. My daughter was injured playing basketball and underwent surgery. They had to have authorized more rehabilitation sessions and I am still waiting for the authorization. According to them, it is a problem with the federation and neither one nor the other fix it. I have this medium problem month and meanwhile their only answer is that they will call me. I keep waiting ... But nobody solves anything. (Original) Muy poca profesionalidad.Mi hija se lesionó jugando a baloncesto y fue operada .Tenían que haberle autorizado más sesiones de rehabilitación y aún estoy esperando la autorizacióbn.Segun ellos es problema con la federación y ni unos ni otros lo arreglan.Llevo con este problema medio mes y mientras tanto su única respuesta es que me llamarán. Sigo esperando... Pero nadie soluciona nada.

(Translated by Google) The great professionalism, kindness, of what does not exist today of Ms. Angeles Miralles (Original) La gran profesionalidad, amabilidad, de lo que hoy no existe de la Srts.Angeles Miralles

I need an endocrinologist and it turns out that there are only two in Granada. One has the appointments closed and the other gives me for September 11! How did we get to this situation? And, to top it all off, I've been calling all morning and they pass me from one number to another without giving me any solution. At this rate, they are going to lose many Policies.

I called for an appointment with the dermatologist and no one had an open agenda. I called two weeks later and they still didn't open an agenda. The same thing happened to my wife with the gynecologist. This is a fraud. We're going to unsubscribe but that's it.