1/5 Yoram W. 1 year ago on Google
We
payed
for
a
picture
1,800
Euro,
it
was
shipped
to
us
in
a
thin
cardboard
tube
that
was
damaged
during
the
shipping.
There
are
cracks
in
the
picture
and
the
gallery
didn’t
took
responsibility.
Such
expensive
art
can
not
be
shipped
in
such
low
cost
package.
See
the
picture
attached,
the
crack
is
duplicated
on
the
picture
inside,
is
this
a
package
for
international
shipping?
Regarding
your
answer
First
we
asked
you
again
and
again
where
is
the
package
where
no
one
told
us
it
is
in
customs,
and
when
using
the
tracking
number
it
did’t
show
anything.
But
you
main
responsibility
is
the
packaging:
“The
packaging
we
used
is
the
same
that
we've
been
using
for
our
shipments
for
8
years
so
far
without
any
incident”
Is
not
an
excuse,
10
Euro
card
board
tube
is
not
a
proper
package
for
1,800
Euro
art!
And
if
it
didn’t
damaged
in
the
past
it
is
not
a
proof
that
it
is
ok
to
use
it,
many
people
pass
a
road
without
looking
right
and
left
and
nothing
happen
to
them,
you
can
not
say
that
it
is
safe
to
pass
without
looking
right
and
left.