5/5 James A. 4 months ago on Google • 3 reviews
This
is
a
long
overdue
review
for
the
BEST
luxury
hotel
in
Valencia!
What
a
memorable
hospitality
and
amazing
staff,
in
literally
every
department
in
this
stunningly
decorated
hotel
in
the
heart
of
Valencia.
They
have
all
ensured
a
service
perfection
that
not
only
met
our
expectations,
but
completely
exceeded
them.
We
have
not
experienced
such
caring
and
heartfelt
service
and
such
attention
to
details
like
at
this
hotel.
CONGRATULATIONS!!!
We
arrived
well
past
midnight
on
21
July
due
to
our
flight
being
delayed.
But
as
soon
as
we
arrived
at
the
hotel,
we
were
warmly
welcomed
by
Romy
with
her
huge
smile
and
lovely
personality.
Although
we
hardly
ever
saw
them,
the
Housekeeping
team
did
a
fantastic
job.
Our
room
was
beautiful,
super
comfortable
and
was
always
cleaned
to
perfection.
When
we
checked
in
to
our
room,
the
pre-ordered
bottle
of
Champagne
was
already
in
the
room
as
planned,
well-chilled
and
ready
for
us
to
celebrate
my
birthday.
The
morning
after,
we
headed
down
for
breakfast
and
were
served
by
Andrea
and
Valéry.
Fantastic
service
from
both,
very
helpful,
attentive
and
courteous.
Furthermore,
to
my
pleasant
surprise,
since
it
was
my
birthday,
Valéry
arranged
a
birthday
cake
with
a
candle
for
me
after
breakfast.
We
came
back
to
the
hotel
for
a
super
late
lunch
at
La
Perfuméria,
since
we
could
not
find
anything
suitable
to
our
tastes
in
the
city
at
around
3
PM.
We
were
welcomed
by
the
charming
restaurant
manager,
Carlos,
who
also
served
us
lunch
with
Andrea.
He
gave
us
fantastic
recommendations
and
we
took
the
smoked
beef
tartar,
amongst
others,
which
was
just
amazing!
Later
on
in
the
evening,
upon
returning
to
the
hotel
from
dinner,
we
also
received
a
personalised
birthday
card
and
a
bottle
of
Cava,
kindly
organised
by
Romy
-
compliments
from
the
hotel.
WOW!
This
much
attention
to
detail
and
care
really
touched
my
heart.
Thank
you
very
much
-
she
is
definitely
a
huge
asset
to
the
company.
We
also
visited
the
bar
on
several
occasions,
where
we
learnt
about
the
Valencian
cocktail,
Agua
de
Valencia,
from
Gino,
the
bartender.
Since
he
comes
from
Belgium,
where
we
come
from,
we
had
a
nice
chat
with
him.
All
his
cocktail
creations
were
top
notch!
All-in-all,
we
had
an
amazing
stay
at
this
hotel.
It
is
rare
nowadays
where
a
five-star
hotel
is
not
just
architecturally
beautiful,
but
the
staff's
efforts
in
delivering
an
ultra-personalised
service
to
ensure
guests'
expectations
are
met
and
exceeded
are
just
beyond
anything.
I
am
sure
it
is
also
thanks
to
the
excellent
management
and
the
training
and
care
they
gave
to
their
staff
-
they
all
look
so
happy
to
be
working
there.
We
are
looking
very
much
forward
to
coming
back
to
this
hotel
again
when
in
Valencia
-
it
is
the
ONLY
hotel
we
will
stay
at
in
this
city.